Ride Now Peoria

Case # [redacted] complaint 01-28-[redacted] bought a new [redacted] *** The motorcycle shifts hard and is being diagnosed as Iwrite this letterMr [redacted] ’s motorcycle comes with a warranty that coverssuch repairs and we have asked him to allow us to make the repair [redacted] motorcycle at this time has denied the request to refund of Mr [redacted] ’s moneybut, they will honor their products warranty and has authorized us to make therepairWe will keep Mr [redacted] abreast as to the repair of his motorcycle [redacted] General Manager RideNow Peoria

A service to avoid!
Don't believe the quote that they give you on the phone or when you check in! They will definitely hit with you a higher price after the work is done!!! They do the same thing every time!
But that is not the worst part!
My fuel light came up at miles after I had my bike serviced at this store!!! Normally tank should go around 130-miles
Can you guess why?

Case #[redacted] complaint 01-28-2014[redacted] bought a new[redacted].  The motorcycle shifts hard and is being diagnosed as Iwrite this letter. Mr. [redacted]’s motorcycle comes with a warranty that coverssuch repairs and we have asked him to...

allow us to make the repair.  [redacted]motorcycle at this time has denied the request to refund of Mr. [redacted]’s moneybut, they will honor their products warranty and has authorized us to make therepair. We will keep Mr. [redacted] abreast as to the repair of his motorcycle. [redacted]General Manager RideNow Peoria

A service to avoid!

Don't believe the quote that they give you on the phone or when you check in! They will definitely hit with you a higher price after the work is done!!! They do the same thing every time!

But that is not the worst part!

My fuel light came up at 66 miles after I had my bike serviced at this store!!! Normally 1 tank should go around 130-140 miles...

Can you guess why?

Revdex.com complaint # [redacted]

0pt;">Robert M[redacted]
 
We do show in our records that the original request to cancel the warranty was submitted on 6-22-16, the cancellation was then submitted to RPM1 on 6-23-16, RPM1 cut a portion refund check to RIDENOW on 7-21-16, and then check was cut from Ridenow on 8-2-16. This process also has to allow for mail & processing time. This case shows everything processed as designed. We do apologize for the timeliness, it looks as though this refund took a little over 6 weeks. We normally explain that it could take 8 weeks. We show a check was sent out to Mr. M[redacted] but, we left a voice message for him when trying to confirm his receiving of the check. Should there be any issues with getting the check he can call me directly.
Thank you,
 
Bill J[redacted]
###-###-####
bj[redacted]@ridenow.com

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]I can truthfully say that it was negligent on my part by signing this purchase agreement with RideNow, but that in no way excuses their action to deliberately deceive customer's and to use certain deceptive practices in selling and dealing their merchandise in an attempt to undermine their buyers. Even though they have agreed to provide me with an oil cooler of my choosing to compensate for their ill treatment, in the future they still need to correct the way they do business with their customer's. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, I will consider this complaint resolved.Regards,[redacted]

Customer did have his plate mailed out to him and communication with General Manager occurred.  I believe by the time you read this email communication, Mr. [redacted] would have received his plate.

[A default letter is provided here which indicates your acceptance of the business's...

response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  The company determined that they had mailed my plates to me but not paid the postage on the envelope so the U.S. Post Office returned it to them for insufficient funds. By that time the company had ordered me a replacement plate and I now have that plate. 

Regards,

To whom it may concern,I have spoken to [redacted] and explained to him that we completed a oil change on his 2014 Honda Grom at 691 miles on Feb 13, 2015 and that I can produce archived records showing the internal repair order completed. He accepted my explanation and I provided my...

cell # to him for future needs or concerns. Thank you,[redacted] Jeffery GM RideNow Peoria / IndianMotorcycle of Peoria

Case # [redacted]   Mr. [redacted] bought a Corbin seat and experienced difficulty...

in installing the seat himself. We have now spoken to him and resolved the installation of the seat so the problem is resolved and Mr [redacted] is satisfied. Sincerely, Bill J[redacted] Bill "BJ" J[redacted] GM RideNow Peoria / Indian Motorcycle of Peoria

In response to the complaint referenced above. We do have on file a signed credit application allowing us to apply for and obtain credit for this customer. Once the application is processed if the bank chooses to approve the application, the account is...

automatically generated and a card is sent to the customer whether or not they decide to purchase anything. This process is automated and we have no option to accept or decline the banks offer of a credit line. The customer did in fact back out of the deal while speaking with a finance manager, and accordingly, the finance manager did not process any transactions on the customers account per his request.Once an account is generated, the only person that may close that account is the customer, as that is now his account. If he no longer wishes to have the account he just needs to call and close it. [redacted]General ManagerRideNow Powersports Peoria

Case #[redacted] complaint 01-28-2014[redacted] bought a new[redacted].  The motorcycle shifts hard and is being diagnosed as Iwrite this letter. Mr. [redacted]’s motorcycle comes with a warranty that coverssuch repairs and we have asked him to...

allow us to make the repair.  [redacted]motorcycle at this time has denied the request to refund of Mr. [redacted]’s moneybut, they will honor their products warranty and has authorized us to make therepair. We will keep Mr. [redacted] abreast as to the repair of his motorcycle. [redacted]General Manager RideNow Peoria

[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

We did make contact with Mr D[redacted] and we mutually agreed to have him bring his Polaris RZR in so we can take

0in 0pt;">A look at wire routing and repair properly. We also agreed to take a look at his tire and try and find an acceptable resolution.
Customer was appreciative and appointment will be scheduled next week.
 
Thank you!
 
[redacted]
 
 
 
Bill "BJ" J[redacted]
GM RideNow Peoria / Indian Motorcycle of Peoria
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I acknowledge that RideNow Peoria, AZ has a signed credit application to apply and obtain credit “to purchase a motorcycle”. I made it very clear going through the process that I DO NOT WANT A CREDIT CARD! It sounds like RideNow Peroia, AZ has their customers apply for a credit card and a separate loan for a motorcycle. I don’t agree with RideNow Peoria, AZ having customers apply for a credit card and a motorcycle loan.On April 8th I received 2 pieces of mail which the second piece really added to my frustration with this whole process. One was from [redacted] confirming the credit card account was closed per my request. The second was from [redacted], Minden Nevada. They are offering me a motorcycle loan in the amount of $14,516.00. I went to RideNow Peoria to purchase a motorcycle for $6999.00. The total after delivery and assembly charges, tax, title and license, was $9,999.00. That’s when I said no way.Again, after making it very clear that I DO NOT WANT A CREDIT CARD and to cancel ALL paperwork associate with this transaction, I was approved for a credit card for $16,000.00 and a motorcycle loan for $14,516.00.Why did RideNow Peoria, AZ process paperwork for a credit card AND a motorcycle loan combined amount of $30,516.00 of credit? That's $23,517.00 more than the base price of the motorcycle!

Regards,

I spoke to [redacted] on 05-07-2015 and apologized for the lack of communication within his dealings with the sales & finance team at Ridenow Peoria.Mr. [redacted] certainly understands the difference between installment & revolving type financing. We have at this point assured that his revolving account is closed. I have personally apologized for the mis-understanding and assured Mr [redacted] that we would try to further our internal training in attempt to avoid this in the future. My [redacted] has my cell # should he need anything from me to help explain the situation.Thank you,[redacted]General ManagerRideNow Powersports Peoria

Case # [redacted] Mr. [redacted] purchase his used Harley Davidson from us and he just did not pay attention to the write up &the [redacted] of Sale that he signed.When we spoke he alluded that he did not pay attention and did not understand how much he was...

paying. Everything was properly disclosed.I agreed to help him with a oil cooler on another bike he purchased in order to satisfy the situation. Mr [redacted] although not happy with his purchase from us has already traded the bike off.  He is happy that we are assisting with his oil cooler. Thank you! ** [redacted] "**" [redacted]GM RideNow Peoria / IndianMotorcycle of Peoria[redacted] W Ludlow DrPeoria, AZ 85381###-###-#### store ####-###-#### cell #[redacted]@ridenow.com