Riddell

On July 12, 2017, I ordered a Riddell football helmet for my son, [redacted] Order total was $482.52, which included tax and shipping My credit card HAS been charged When I placed the order, it was stated that I should receive the helmet in 2-weeks August 2, was business weeks I am trying to get a status of my order because my son starts football practice in two days I have sent an email, sent a [redacted] message with no response I have called the customer service number of ( [redacted] , which was provided to me on my email order confirmation I have called at least ten times, all with average wait times of 30+ minutes I have never been able to get through This is extremely frustrating I have ordered a product, they have taken my money and I have no way of contacting them

This business response was received by Revdex.com via email.In response to complaint id # [redacted] – a jersey order was placed, and shipped, for sizes specified by the customer A second order was entered to replace smaller sizes ordered that did not fit some players The replacement order was shipped on 9/and is in transit to the customer We are working with the president of the youth football organization for a resolution in this matter and also in the matter where product, ordered by parents, was not received when expectedKay J [redacted] ***

This business response was received by Revdex.com via email.Hi [redacted] I have spoken to [redacted] *** Now that their season is over, we are issuing a return authorization for the jerseys, all in the process of being remade, and also a return authorization for the additional jerseys for credit [redacted] understands that once the return has been processed, and the credit is applied to the [redacted] *** account, a check can be issued upon request from the customer.Please let me know if you need anything else to close the complaint at your end.Thank youKay [redacted] *** [redacted]

Initial Business Response /* (1000, 5, 2015/08/19) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@riddellsports.com
The customer shipped the helmet to us on Riddell's prepaid FedEx label on tracking XXXXXXXXXXXX which was initiated on 7/23, not
shipped until 7/27, and delivered on 7/The customer was emailed on 8/and called on 8/Payment was received on 8/From the beginning the customer was told 1-weeks for a helmet evaluationWe would follow up with the results of the evaluation, discuss a price, and take paymentFrom the point payment was received the process would take 5-weeks
The customer requested one return delivery address when the process started, then requested another after the factMrs*** just asked we send the helmet to her son at college and could not even provide me with the address at the time of the requestWe had to wait for her to look it and require that information be submitted in writing via email
The customer initiated this process with unrealistic expectations as the season starts in early August and this process was not started until the end of JulyI spoke with this customer personally on 8/and said we would do everything we can to completed the order as fast as possible, but cannot guarantee a delivery date

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. As long as we are reimbursed for the we didn't need, I consider this matter resolvedThank you
Regards,
*** ***

On July 12, 2017, I ordered a Riddell football helmet for my son, *** *** Order total was $482.52, which included tax and shipping My credit card HAS been charged When I placed the order, it was stated that I should receive the helmet in 2-weeks August 2, was business weeks I am trying to get a status of my order because my son starts football practice in two days I have sent an email, sent a *** message with no response I have called the customer service number of (*** ***, which was provided to me on my email order confirmation I have called at least ten times, all with average wait times of 30+ minutes I have never been able to get through This is extremely frustrating I have ordered a product, they have taken my money and I have no way of contacting them

This order has been shipped on *** ***We are very sorry for the delay in processing this orderThanks

Our apologies if anything was perceived as rude when discussing this with the customerThere was a lot of noise in the background of the call which made communication difficult. We have offered to credit the customer for the paint charges for this helmet, which to our understanding was a
satisfactory resolutionWe would be happy to repaint it for him at no charge, however that will cover his autographThe most we will offer for a credit for this complaint is $

This business response was received by Revdex.com via email.Hi [redacted]I have spoken to [redacted].  Now that their season is over, we are issuing a return authorization for the 112 jerseys, all in the process of being remade, and also a return authorization for the additional 30 jerseys for credit.  [redacted] understands that once the return has been processed, and the credit is applied to the [redacted] account, a check can be issued upon request from the customer.Please let me know if you need anything else to close the complaint at your end.Thank youKay [redacted]

This business response was received by Revdex.com via email.In response to complaint id #[redacted] – a jersey order was placed, and shipped, for sizes specified by the customer.  A second order was entered to replace smaller sizes ordered that did not fit some players.  The replacement order was...

shipped on 9/16 and is in transit to the customer.  We are working with the president of the youth football organization for a resolution in this matter and also in the matter where product, ordered by parents, was not received when expected. Kay J[redacted]