This vehicle is rarely seen by our Service Department, we do not perform any preventive maintenance on it The component that failed was due to rust & corrosion The vehicle has miles currently I have authorized our Service Management staff to notify the customer to come pickup the vehicle and to not charge for the repair
Revdex.com: Our vehicle is seen on a regular,(yearly) and "when needed" basis by our personal mechanicHyundai charges to much money for EVERYTHING and is to far from our home for me to drive as wellThere isn't any rust or corrosion that caused the problemThe car wasn't handled properly and someone there caused the problem I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved [redacted]
Good morning, The "fee" the consumer is referring to, is a fee that is assessed by the bank, lendor or lease company It is not assessed by us The consumer DID NOT pay us The consumer paid the lease company The lease company does not give us one penny of that fee The fee is clearly disclosed on the lease agreement, in plain sight and in clear langauge, just like the payment, the terms, the allowances and the breakdown of the figures Just about every lease company in the marketplace today, has some sort of fee associatiated with terminaing a lease and not continuing a relationship with them It is often referred to as "loyalty" Wethe dealer, have no control over these fees or charges, as we do not assess them, charge them, receive them, or administer them Again, the consumer PAID the lease company, not us, so there is no benefit to us whatsoever Thank you
This vehicle is rarely seen by our Service Department, we do not perform any preventive maintenance on it? The component that failed was due to rust & corrosion? The vehicle has miles currently? I have authorized our Service Management staff to notify the customer to come pickup the vehicle and to not charge for the repair?
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] This dealership has poor communication not only with their customers but also amongst their own departments Worse, their customer service is nonexistent This response is as long and as detailed as it is, because the dealership, instead of addressing the issue, has resorted to calling names (i.estory telling) Believe me, this narrative could be much longer This complaint is not about the $that the dealership owes us It is about the total lack of customer service, communication, follow-up, and common courtesy one expects when conducting a business transaction The $is small compensation for the inordinate amount of time, energy, and frustration we experienced while dealing with this business, and the people representing it The facts: On August **, 2014, we reached an agreement with a [redacted] to sell the vehicle back to the dealership for a specified price At that time, he inspected the vehicle and took possession of both sets of keys The headsets were never mentioned Since we had financed the vehicle, we discussed the process that would follow We signed over the title to the dealership and they would pay off the loan balance to the lienholder and cut us a check for the equity we had in the vehicle We asked about the timing of this, not only so we could use the equity to purchase another vehicle, but also because our payment due date on this vehicle was the [redacted] - days away We were told that this would be sent overnight the following day, with delivery to the bank the next day With that, our lien would be satisfied and we could expect our check for our equity from the dealership by the end of the week, or Monday, August [redacted] at the latest The check did not arrive and we received NO communication from the dealership Since we were out of town over the weekend, we called the dealership when we returned on Thursday, August ** When we asked for the [redacted] that we had dealt with, we were told that he was no longer with the dealership This obviously alarmed us, especially since no one at the dealership attempted to contact us At this point, we asked to speak to our sales person, and were told he was out to lunch In the meantime, we contacted the bank and learned that the dealership had still not paid the balance on the lien, and the last payment made on the account was the payment we made the previous month When we finally reached our sales person later that day, we asked about the [redacted] we were dealing with, and were simply told he was no longer there At this point, the sales person informed us that they only had one set of keys for the vehicle, and they would need the two (2) headsets for the entertainment system Please note, the date is August ***, days after we turned the vehicle in, and days after the date we were promised our check for our equity in the vehicle Furthermore, this communication only took place because we initiated it I told our sales person that we had turned in both sets of keys to the [redacted] when we turned in the vehicle, but we would return the headsets when we picked up our check This was when the sales person proclaimed the infallibility of the dealership's "key protocol" He stated that "we [the dealership] deal with hundreds of keys every day and we rarely lose them" When I called him back, I told him that maybe the [redacted] took possession of one set of keys when we turned in the car During our transaction on August [redacted] when we turned in the car, the [redacted] and I walked back and forth between the vehicle and his desk multiple times, inspecting the car, removing the plates, etc During this we walked past the [redacted] at her desk multiple times This transaction was chaotic and rushed because the dealership was closing - even though I had a scheduled appointment, I had waited patiently for over an hour (with my entire family present) for the [redacted] to be available I presume this is the basis for the dealership's "story-telling" defense If the "specific process" for handling keys at the dealership is in fact, so specific, one would think confirming possession of both sets of keys would be "Step 1", and not a casual follten (10) days later After dealing with this dealership, I have no faith in the efficacy of their procedures or protocols, if they even exist Every facet of this transaction since we turned in the vehicle has been time consuming and frustrating We have had to speak to multiple representatives from this business over a three week period to simply get the check we were owed Several times during this ordeal, a representative would state that they would get back to us if not later that same day, the next day After not hearing from them, when we called the next day we would be informed "that representative is off today." Whenever we asked to speak to the [redacted] , he was never there, or never available He never extended the courtesy to return our calls The dealership complains that they never received the headsets I will honor the proposal I made during my last phone contact with a [redacted] from the dealership This conversation took place the evening of Tuesday, September *, - at this time, (days after turning in the vehicle) I had still not received the check from the dealership for my equity The short paid check was delivered the next day via overnight service My proposal was this - "I will return both headsets in exchange for the $balance that they short paid us." I doubt the dealership will accept this They would rather point fingers and absolve themselves of any responsibility As a business owner, I am amazed by the contentious manner that the dealership has handled this issue In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have yet to receive a refund for the key warranty, which has been requested more than four times now and has been confirmed I will get but there has been no follow throughBill did NOT say during signing that the extended warranty was from the start date of 2014, but instead specifically stated to both myself and my boyfriend that it would last "THE DURATION OF YOUR LOAN" and my loan is six yearsThis is straight up scamming customers and is lying during the warranty siprocessThis dishonesty is totally unacceptable - if he had been upfront about the warranty I would be fine with it but to be so scummy as to straight up lie to a buyer is ridiculousIt was mentioned to Dennis that the wheels were plastidipped - which was acknowledged during the transaction BEFORE I dropped off the wheelsThe wheels and tires were in fine condition, but were covered in removable plastidip, which was explained before dropping them offSee attached screenshots of a conversation with one of your managers, I'd be more than happy to contact Verizon to get proof of the numberThank you Sincerely, [redacted]
Good afternoon,As stated in our initial response, we have presented all of the documents that were made clear and concise at the time of the sale.? No other agreements exist.There will be no further offers of restitution or financial resolution.Thank you.? ?
The vehicle was brought to our Dealership with concerns/items to be addressed One of them being an "Intermittent Navigation Freeze" complaint This concern was investigated and was NOT DUPLICATED by our technician or any of our staff Also, the customer could not demonstrate the issue either It was explained to the customer that unless a problem was found with the vehicle or one the systems, it is impossible to correct or cure the concern and bill or charge THEIR warranty company It was made CLEAR upon the INITIAL writhat there would be a charge for diagnosis if not chargeable under warranty as in this case The customer SIGNED and AGREED to this charge and even states it in their complaint.The oil change performed was requested to be of a Synthetic Oil and not Conventional Oil These types of oil changes cost more than "regular" oil changes, due to the significantly higher cost of synthetic oilOur Service director, Sid L [redacted] spoke to the customer on the afternoon of April and explained that unfortunately unless the vehicle is displaying or exhibiting the concern or problem at a time when we can see or diagnose it, there is nothing we can do to correct it He did tell the customer that if the concern does happen and WE DO facilitate a repair, we will be happy to issue a CREDIT in the of the diagnosis we charged Naturally, this will only apply should we perform any repair to the system.You will see document attached that clearly outline the visit, show exactly what tasks were asked for us to perform, the outcome of those tasks, the acceptance of all charges and fee's by the customer and finally the customer agreeing to pay the charges.The customer can AND does have the choice to take the vehicle to the dealer that sold them the vehicle and the warranty that is on the vehicle and solicit a repair from them
Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: Another response with another blatant lie from this company!? I did not request synthetic oil for my previous oil change done on January *, 2017.? I simply requested an oil change just as I had done when I took my vehicle in this time.? I am attaching my receipt proving their dishonesty & showing ‘Customer Requests Hemi Oil Change’ & my total for that service was $44.53.? Nowhere on this form does it mention synthetic oil.? All procedures may have been followed & yes signatures were obtained but the forms I signed were misrepresented & the description given was misleading as to what I was signingOf course the bill was paid in full or I would be without my vehicle! To have someone pay in full when they do not agree with the charges & then stand behind a form that was never rightfully explained is appallingThis company is dishonest & I will never do business with them again!? To only offer me my money back if I was to go back & have them repair something that I’ve already been in twice for is ludicrous & not an equitable or fair resolutionRI Suresky & Son should be held accountable for their misrepresentation & for their blatant utter lies in each of their responses to this matter ? ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?
I have read through your response and I am amazed with your answer and have to clarify the misleading answers you providedAccording to my records the asking price was $37,not $38,as you stated I did not purchase an after market bumperI purchased an OEM bumper directly from [redacted] in Goshen the same day I picked up the truckYou’re sales associate, [redacted] ***, even gave the directions to my son so he can go pick it up while we went inside and finished the paper workAccording to your response you knew that this truck was not in fact a Harley Davidson edition and you failed to inform me of suchAlso I was not provided with a car faxI was told by [redacted] that a copy of the car fax had been faxed to me and if that was the case the fax machine should have a receipt that should prove this, now your saying you gave me one Next, you’re “Generous” discount of $was actually only $I believe that this “generous” discount you speak of would have been given to me by any dealership and I wouldn’t of had to buy brand new jeeps and a used scion from them to get itLastly, I am not sure what “stickers” you are speaking of that do not rise to the occasion of replacing a vehicleThe truck has badges that are used to identify the truck as a Harley Davidson edition ( see attach pictures)The only accurate statement in your response was that the delivery of the vehicle was non eventfulThis is because I was under the impression that I was purchasing a Harley Davidson edition Fand not a Lariat / [redacted] Style Definitions */ Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Good afternoon,We entered into an agreement to lease this person a vehicle on or about 9via email, as she was seeking assistance because GM Financial had sent her a bill for excess mileage and other fees. She had contacted a sales manager at the dealership and he had told her that those items were not part of our sale arrangement, hence she contacted me. I responded that I would investigate and follow-up. On Friday 11***/2017, I sent the customer an email informing her that I reviewed the entire sale jacket and I found nothing to indicate that this transaction had nothing to indicate that we owed any more funds or had any other financial obligations to anyone. I also spoke to the three employees that were involved in the transaction and all of their versions of the sale event were identical. I included in the email a copy of the document signed and a copy of the check that was sent to Ally/GM Financial to exhibit what we had paid. The following day, 112017, the customer sent a rude email and was called by myself. Every attempt was made to explain how this decision was arrived at. She was told that when multiple employees attest to a transaction being handled the same way as so many others and the documentation validates the same claim, we are left with no choice but to believe them. This customer felt it appropriate to use foul language and use abusive terms and now has taken to social media to slander and criticize our dealership. These actions have quelled and dissolved any hope whatsoever of any resolution on our behalf.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Another response with another blatant lie from this company! I did not request synthetic oil for my previous oil change done on January *, I simply requested an oil change just as I had done when I took my vehicle in this time I am attaching my receipt proving their dishonesty & showing ‘Customer Requests Hemi Oil Change’ & my total for that service was $ Nowhere on this form does it mention synthetic oil All procedures may have been followed & yes signatures were obtained but the forms I signed were misrepresented & the description given was misleading as to what I was signingOf course the bill was paid in full or I would be without my vehicle! To have someone pay in full when they do not agree with the charges & then stand behind a form that was never rightfully explained is appallingThis company is dishonest & I will never do business with them again! To only offer me my money back if I was to go back & have them repair something that I’ve already been in twice for is ludicrous & not an equitable or fair resolutionRI Suresky & Son should be held accountable for their misrepresentation & for their blatant utter lies in each of their responses to this matter In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
This vehicle is rarely seen by our Service Department, we do not perform any preventive maintenance on it The component that failed was due to rust & corrosion The vehicle has miles currently I have authorized our Service Management staff to notify the customer to come pickup the vehicle and to not charge for the repair
Revdex.com: Our vehicle is seen on a regular,(yearly) and "when needed" basis by our personal mechanicHyundai charges to much money for EVERYTHING and is to far from our home for me to drive as wellThere isn't any rust or corrosion that caused the problemThe car wasn't handled properly and someone there caused the problem I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved [redacted]
Good morning, The "fee" the consumer is referring to, is a fee that is assessed by the bank, lendor or lease company It is not assessed by us The consumer DID NOT pay us The consumer paid the lease company The lease company does not give us one penny of that fee The fee is clearly disclosed on the lease agreement, in plain sight and in clear langauge, just like the payment, the terms, the allowances and the breakdown of the figures Just about every lease company in the marketplace today, has some sort of fee associatiated with terminaing a lease and not continuing a relationship with them It is often referred to as "loyalty" Wethe dealer, have no control over these fees or charges, as we do not assess them, charge them, receive them, or administer them Again, the consumer PAID the lease company, not us, so there is no benefit to us whatsoever Thank you
This vehicle is rarely seen by our Service Department, we do not perform any preventive maintenance on it? The component that failed was due to rust & corrosion? The vehicle has miles currently? I have authorized our Service Management staff to notify the customer to come pickup the vehicle and to not charge for the repair?
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] This dealership has poor communication not only with their customers but also amongst their own departments Worse, their customer service is nonexistent This response is as long and as detailed as it is, because the dealership, instead of addressing the issue, has resorted to calling names (i.estory telling) Believe me, this narrative could be much longer This complaint is not about the $that the dealership owes us It is about the total lack of customer service, communication, follow-up, and common courtesy one expects when conducting a business transaction The $is small compensation for the inordinate amount of time, energy, and frustration we experienced while dealing with this business, and the people representing it The facts: On August **, 2014, we reached an agreement with a [redacted] to sell the vehicle back to the dealership for a specified price At that time, he inspected the vehicle and took possession of both sets of keys The headsets were never mentioned Since we had financed the vehicle, we discussed the process that would follow We signed over the title to the dealership and they would pay off the loan balance to the lienholder and cut us a check for the equity we had in the vehicle We asked about the timing of this, not only so we could use the equity to purchase another vehicle, but also because our payment due date on this vehicle was the [redacted] - days away We were told that this would be sent overnight the following day, with delivery to the bank the next day With that, our lien would be satisfied and we could expect our check for our equity from the dealership by the end of the week, or Monday, August [redacted] at the latest The check did not arrive and we received NO communication from the dealership Since we were out of town over the weekend, we called the dealership when we returned on Thursday, August ** When we asked for the [redacted] that we had dealt with, we were told that he was no longer with the dealership This obviously alarmed us, especially since no one at the dealership attempted to contact us At this point, we asked to speak to our sales person, and were told he was out to lunch In the meantime, we contacted the bank and learned that the dealership had still not paid the balance on the lien, and the last payment made on the account was the payment we made the previous month When we finally reached our sales person later that day, we asked about the [redacted] we were dealing with, and were simply told he was no longer there At this point, the sales person informed us that they only had one set of keys for the vehicle, and they would need the two (2) headsets for the entertainment system Please note, the date is August ***, days after we turned the vehicle in, and days after the date we were promised our check for our equity in the vehicle Furthermore, this communication only took place because we initiated it I told our sales person that we had turned in both sets of keys to the [redacted] when we turned in the vehicle, but we would return the headsets when we picked up our check This was when the sales person proclaimed the infallibility of the dealership's "key protocol" He stated that "we [the dealership] deal with hundreds of keys every day and we rarely lose them" When I called him back, I told him that maybe the [redacted] took possession of one set of keys when we turned in the car During our transaction on August [redacted] when we turned in the car, the [redacted] and I walked back and forth between the vehicle and his desk multiple times, inspecting the car, removing the plates, etc During this we walked past the [redacted] at her desk multiple times This transaction was chaotic and rushed because the dealership was closing - even though I had a scheduled appointment, I had waited patiently for over an hour (with my entire family present) for the [redacted] to be available I presume this is the basis for the dealership's "story-telling" defense If the "specific process" for handling keys at the dealership is in fact, so specific, one would think confirming possession of both sets of keys would be "Step 1", and not a casual follten (10) days later After dealing with this dealership, I have no faith in the efficacy of their procedures or protocols, if they even exist Every facet of this transaction since we turned in the vehicle has been time consuming and frustrating We have had to speak to multiple representatives from this business over a three week period to simply get the check we were owed Several times during this ordeal, a representative would state that they would get back to us if not later that same day, the next day After not hearing from them, when we called the next day we would be informed "that representative is off today." Whenever we asked to speak to the [redacted] , he was never there, or never available He never extended the courtesy to return our calls The dealership complains that they never received the headsets I will honor the proposal I made during my last phone contact with a [redacted] from the dealership This conversation took place the evening of Tuesday, September *, - at this time, (days after turning in the vehicle) I had still not received the check from the dealership for my equity The short paid check was delivered the next day via overnight service My proposal was this - "I will return both headsets in exchange for the $balance that they short paid us." I doubt the dealership will accept this They would rather point fingers and absolve themselves of any responsibility As a business owner, I am amazed by the contentious manner that the dealership has handled this issue In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have yet to receive a refund for the key warranty, which has been requested more than four times now and has been confirmed I will get but there has been no follow throughBill did NOT say during signing that the extended warranty was from the start date of 2014, but instead specifically stated to both myself and my boyfriend that it would last "THE DURATION OF YOUR LOAN" and my loan is six yearsThis is straight up scamming customers and is lying during the warranty siprocessThis dishonesty is totally unacceptable - if he had been upfront about the warranty I would be fine with it but to be so scummy as to straight up lie to a buyer is ridiculousIt was mentioned to Dennis that the wheels were plastidipped - which was acknowledged during the transaction BEFORE I dropped off the wheelsThe wheels and tires were in fine condition, but were covered in removable plastidip, which was explained before dropping them offSee attached screenshots of a conversation with one of your managers, I'd be more than happy to contact Verizon to get proof of the numberThank you Sincerely, [redacted]
Good afternoon,As stated in our initial response, we have presented all of the documents that were made clear and concise at the time of the sale.? No other agreements exist.There will be no further offers of restitution or financial resolution.Thank you.? ?
The vehicle was brought to our Dealership with concerns/items to be addressed One of them being an "Intermittent Navigation Freeze" complaint This concern was investigated and was NOT DUPLICATED by our technician or any of our staff Also, the customer could not demonstrate the issue either It was explained to the customer that unless a problem was found with the vehicle or one the systems, it is impossible to correct or cure the concern and bill or charge THEIR warranty company It was made CLEAR upon the INITIAL writhat there would be a charge for diagnosis if not chargeable under warranty as in this case The customer SIGNED and AGREED to this charge and even states it in their complaint.The oil change performed was requested to be of a Synthetic Oil and not Conventional Oil These types of oil changes cost more than "regular" oil changes, due to the significantly higher cost of synthetic oilOur Service director, Sid L [redacted] spoke to the customer on the afternoon of April and explained that unfortunately unless the vehicle is displaying or exhibiting the concern or problem at a time when we can see or diagnose it, there is nothing we can do to correct it He did tell the customer that if the concern does happen and WE DO facilitate a repair, we will be happy to issue a CREDIT in the of the diagnosis we charged Naturally, this will only apply should we perform any repair to the system.You will see document attached that clearly outline the visit, show exactly what tasks were asked for us to perform, the outcome of those tasks, the acceptance of all charges and fee's by the customer and finally the customer agreeing to pay the charges.The customer can AND does have the choice to take the vehicle to the dealer that sold them the vehicle and the warranty that is on the vehicle and solicit a repair from them
Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: Another response with another blatant lie from this company!? I did not request synthetic oil for my previous oil change done on January *, 2017.? I simply requested an oil change just as I had done when I took my vehicle in this time.? I am attaching my receipt proving their dishonesty & showing ‘Customer Requests Hemi Oil Change’ & my total for that service was $44.53.? Nowhere on this form does it mention synthetic oil.? All procedures may have been followed & yes signatures were obtained but the forms I signed were misrepresented & the description given was misleading as to what I was signingOf course the bill was paid in full or I would be without my vehicle! To have someone pay in full when they do not agree with the charges & then stand behind a form that was never rightfully explained is appallingThis company is dishonest & I will never do business with them again!? To only offer me my money back if I was to go back & have them repair something that I’ve already been in twice for is ludicrous & not an equitable or fair resolutionRI Suresky & Son should be held accountable for their misrepresentation & for their blatant utter lies in each of their responses to this matter ? ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?
I have read through your response and I am amazed with your answer and have to clarify the misleading answers you providedAccording to my records the asking price was $37,not $38,as you stated I did not purchase an after market bumperI purchased an OEM bumper directly from [redacted] in Goshen the same day I picked up the truckYou’re sales associate, [redacted] ***, even gave the directions to my son so he can go pick it up while we went inside and finished the paper workAccording to your response you knew that this truck was not in fact a Harley Davidson edition and you failed to inform me of suchAlso I was not provided with a car faxI was told by [redacted] that a copy of the car fax had been faxed to me and if that was the case the fax machine should have a receipt that should prove this, now your saying you gave me one Next, you’re “Generous” discount of $was actually only $I believe that this “generous” discount you speak of would have been given to me by any dealership and I wouldn’t of had to buy brand new jeeps and a used scion from them to get itLastly, I am not sure what “stickers” you are speaking of that do not rise to the occasion of replacing a vehicleThe truck has badges that are used to identify the truck as a Harley Davidson edition ( see attach pictures)The only accurate statement in your response was that the delivery of the vehicle was non eventfulThis is because I was under the impression that I was purchasing a Harley Davidson edition Fand not a Lariat / [redacted] Style Definitions */ Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Good afternoon,We entered into an agreement to lease this person a vehicle on or about 9via email, as she was seeking assistance because GM Financial had sent her a bill for excess mileage and other fees. She had contacted a sales manager at the dealership and he had told her that those items were not part of our sale arrangement, hence she contacted me. I responded that I would investigate and follow-up. On Friday 11***/2017, I sent the customer an email informing her that I reviewed the entire sale jacket and I found nothing to indicate that this transaction had nothing to indicate that we owed any more funds or had any other financial obligations to anyone. I also spoke to the three employees that were involved in the transaction and all of their versions of the sale event were identical. I included in the email a copy of the document signed and a copy of the check that was sent to Ally/GM Financial to exhibit what we had paid. The following day, 112017, the customer sent a rude email and was called by myself. Every attempt was made to explain how this decision was arrived at. She was told that when multiple employees attest to a transaction being handled the same way as so many others and the documentation validates the same claim, we are left with no choice but to believe them. This customer felt it appropriate to use foul language and use abusive terms and now has taken to social media to slander and criticize our dealership. These actions have quelled and dissolved any hope whatsoever of any resolution on our behalf.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Another response with another blatant lie from this company! I did not request synthetic oil for my previous oil change done on January *, I simply requested an oil change just as I had done when I took my vehicle in this time I am attaching my receipt proving their dishonesty & showing ‘Customer Requests Hemi Oil Change’ & my total for that service was $ Nowhere on this form does it mention synthetic oil All procedures may have been followed & yes signatures were obtained but the forms I signed were misrepresented & the description given was misleading as to what I was signingOf course the bill was paid in full or I would be without my vehicle! To have someone pay in full when they do not agree with the charges & then stand behind a form that was never rightfully explained is appallingThis company is dishonest & I will never do business with them again! To only offer me my money back if I was to go back & have them repair something that I’ve already been in twice for is ludicrous & not an equitable or fair resolutionRI Suresky & Son should be held accountable for their misrepresentation & for their blatant utter lies in each of their responses to this matter In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***