I find this complaint interesting in many waysThe complaint did NOT come from our client but instead our client's girlfriend who loaned him the money to make a payment on the apartment for which he (not her) signed a contractIt would seem her beef should be withThe CONTRACT he signed bound him to a year's occupancy of this unitPeriodWhen he called to explain that he lost his job and couldn't afford the apartment, I explained that we would relist the unit and let him out of the contract once that happened, if we could find a replacement occupant to take over the apartment for the same time frameWe NEVER stated we need the money from another tenant to refund the deposit (and indeed did not)I explained that I would not release any refund or portion thereof until we received a deposit payment from the successor tenant and there was sufficient time to verify the funds had cleared the banks (typically weeks)In contrast, EVERY time she contacted us (via phone or email) she mentioned that SHE really really needed the money!Things became hectic around the first of the month between clients moving (My son and I do all the work, we are small operation) and the holiday that combined to create this chain of eventsThe refund was issued through out bank's BillPay operation on 7/6/17, prior to our reception of this complaint on 7/11/We had forwarded to our CLIENT'S contact points (and her as well) the information of the credit and refund that was issued.The $rewrite fee is our SOP and that of a lot of similar organizations and takes into account the additional time to show the unit, run background checks, meet to sign papers, etcAnd now respond to this bogus complaint.Rhoades PropertiesRonald J Rhoads
I find this complaint interesting in many waysPlease consider the following:1.The complainant elected to pay the account in full and then filed a complaintIn the lease a set fee is set forward to wax and shampoo floors, which the complainant agreed to when they signed the lease and moved in She chose to question it only during post occupancy email exchangeTechnically, she has not complied with the terms of the lease - it states they are to provide us with copies of paid final utility bills before the expected return of any security depositShe moved out early (about June 25th)Her lease did not end until the end of JulyWe provided the final statement EARLY (July 17th, before her lease even ended), at her request, even before days had elapsed!We provide move-out information that outlines our move-in/move-out guidelinesAll of the actions taken following the move-out were covered in the documentWhy anyone would think we intentionally spend extra time cleaning up after someone else is beyond usThe same people (myself and my son) performed the previous cleaning and was inspected by myselfThere was no difference between the final presentation between the two yearsWe spent multiple thousands of dollars providing maintenance on building in alone (her occupancy extended through more than half of and we do not have those numbers available yet)She evidently thinks we lie about such things when we tell her this so I am not sure why she will change her opinion through this complaint processOur bookkeeping and timekeeping records bear this number outOne of the water leaks was from an AC above herThe rest were because of tenant caused issues in another upstairs apartmentWhether or not she chooses to believe it, the occupant of the apartment above her caused several water incidents during her occupancyWe billed (and was paid by) her to perform repairsI encouraged her to seek compensation through her rental insurance policy for any damagesThis is Illinois regulatory requirementsWe DID take remedial drying/cleaning/repair action in her unit after each occurrence that involved additional drying efforts to help protect her belongingsi think the first time caused by plumbing misuse (using a shower without a shower curtain!) even occurred when she was absent for some timeBugsWe were contacted about "A cricket" on multiple occasions, although the first email seemed to indicate she had seen more prior to thatWe documented our efforts ( which occurred within a couple of days of her initial report) and ultimately called a professional pest control companyWe even encouraged her to contact them directly with any questions or doubts about our actions/serviceWe ONLY received reports referring to the cricketsWe keep all email correspondenceReview of that shows timely (usually within hours) response to everything that was requestedThe one time that did not happen was early during her occupancy when her email want to our junk mail folderWe do not believe her statement regarding the cleaning of everything the day before move-outWe found dirt on the baseboards, the range drip rings grimy, the oven had not been cleaned, the windows had dirt on the resident's side of the window glass panes, the floors were sticky, the carpet was extra dirty (for which we did not charge for the repeated shampooing necessary to clean) and had not been vacuumed ( we noted in our billing the problem with hair and the carpet shampooing), there was grime at the bottom of the refrigerator, it was dirty behind the toilet and the shower was soap sum coveredWe really did NOT go into the apartment thinking there was this amount of cleaning to be done but discovered it as we began our workWe are not a large operation and it is easy to remember what we have completedWe answered all communication we received from her in a timely fashionAgain, we can refer to our email record to establish thisMaybe some she sent did not reach us? The only one we did not address specifically was the final one when she wanted to call it even (without paying the final $81.48)We considered the sending of the subsequent account statement (showing the finance charge) to our responseWe cannot answer for the expectations of other apartmentsWe exercised the same standareds both before and after her occupancy.We have provided an explanation to the best of our abilitiesWe will be glad to provide further explanations if we have left anything unansweredWe feel we have more than earned the fees we have assessed and feel this assault is unwarrantedWe believe this complaint should be withdrawn and removed fro our record.This seems like an unbalanced complaint systemWhile it is easy for a customer to file a complaint against a business across many forums, there is no way for the reversethis is discrimination.Rhoades Properties.Ronald JRhoades
I am rejecting this response because: MrRhoades has not provided proof to the alleged dirty condition of the apartment when I vacatedI've attached a document responding to his statements (my responses are in red)I've also included emails disputing many of MrRhoades' claimsThank you for your assistance in this matterPlease let me know if you need anything else
Rhoades Properties *** * *** *** *** *** ** *** Revdex.com Heart of Illinois Revdex.com *** * *** *** ** *** Re: Complaint *** (Billings/Collections), subsequent correspondence We are in receipt of our letter dated October 18th forwarding MsXxxxxxxxxx’s further comments Review of that letter makes it obvious that she is not offering to modify her thoughts upon further explanation of anything we offer, and stating that she believes “the charges are fictitious.” Under those conditions it appears to be fruitless to attempt any further negotiations and we are closing the case and correspondence since nothing we say will be interpreted as justified or veritable This is an unbalanced complaint system. Unless we capitulate to her demands completely, she will probably attempt to follow up with further action to your bureau to which we will not reply with the result being a black mark against us. And no matter what we do, there will be no black mark against her While it is easy for a customer to file a complaint against a business across many forums, there is no way for the reverse This is discrimination In reviewing your website, you classified the previous complaint as a Service issue. Please note that the previous complaint was with Billing/Collections, NOT service since they did not even move INTO the apartment Similarly, this complaint is to do with Billing/Collections Please also note that we received a telephone solicitation from the Revdex.com to PAY to be evaluated and accredited by the Revdex.com, an inquiry to us as a result of this and one other inquiry into a business that has not had a presence in your file system for the almost years we have been in existence This is extortion Rhoades Properties Ronald JRhoades
I find this complaint interesting in many ways. Please consider the following:1.The complainant elected to pay the account in full and then filed a complaint.2. In the lease a set fee is set forward to wax and shampoo floors, which the complainant agreed to when they signed the lease and moved in....
She chose to question it only during post occupancy email exchange.3. Technically, she has not complied with the terms of the lease - it states they are to provide us with copies of paid final utility bills before the expected return of any security deposit.4. She moved out early (about June 25th). Her lease did not end until the end of July. We provided the final statement EARLY (July 17th, before her lease even ended), at her request, even before 30 days had elapsed!5. We provide move-out information that outlines our move-in/move-out guidelines. All of the actions taken following the move-out were covered in the document.6. Why anyone would think we intentionally spend extra time cleaning up after someone else is beyond us. The same people (myself and my son) performed the previous cleaning and was inspected by myself. There was no difference between the final presentation between the two years.7. We spent multiple thousands of dollars providing maintenance on building in 2016 alone (her occupancy extended through more than half of 2017 and we do not have those numbers available yet). She evidently thinks we lie about such things when we tell her this so I am not sure why she will change her opinion through this complaint process. Our bookkeeping and timekeeping records bear this number out.8. One of the water leaks was from an AC above her. The rest were because of tenant caused issues in another upstairs apartment. Whether or not she chooses to believe it, the occupant of the apartment above her caused several water incidents during her occupancy. We billed (and was paid by) her to perform repairs. I encouraged her to seek compensation through her rental insurance policy for any damages. This is Illinois regulatory requirements. We DID take remedial drying/cleaning/repair action in her unit after each occurrence that involved additional drying efforts to help protect her belongings. I think the first time caused by plumbing misuse (using a shower without a shower curtain!) even occurred when she was absent for some time.9. Bugs. We were contacted about "A cricket" on multiple occasions, although the first email seemed to indicate she had seen more prior to that. We documented our efforts ( which occurred within a couple of days of her initial report) and ultimately called a professional pest control company. We even encouraged her to contact them directly with any questions or doubts about our actions/service. We ONLY received reports referring to the crickets.10. We keep all email correspondence. Review of that shows timely (usually within 24 hours) response to everything that was requested. The one time that did not happen was early during her occupancy when her email want to our junk mail folder.11. We do not believe her statement regarding the cleaning of everything the day before move-out. We found dirt on the baseboards, the range drip rings grimy, the oven had not been cleaned, the windows had dirt on the resident's side of the window glass panes, the floors were sticky, the carpet was extra dirty (for which we did not charge for the repeated shampooing necessary to clean) and had not been vacuumed ( we noted in our billing the problem with hair and the carpet shampooing), there was grime at the bottom of the refrigerator, it was dirty behind the toilet and the shower was soap sum covered. We really did NOT go into the apartment thinking there was this amount of cleaning to be done but discovered it as we began our work. We are not a large operation and it is easy to remember what we have completed.12. We answered all communication we received from her in a timely fashion. Again, we can refer to our email record to establish this. Maybe some she sent did not reach us? The only one we did not address specifically was the final one when she wanted to call it even (without paying the final $81.48). We considered the sending of the subsequent account statement (showing the finance charge) to our response.13. We cannot answer for the expectations of other apartments. We exercised the same standareds both before and after her occupancy.We have provided an explanation to the best of our abilities. We will be glad to provide further explanations if we have left anything unanswered. We feel we have more than earned the fees we have assessed and feel this assault is unwarranted. We believe this complaint should be withdrawn and removed fro our record.This seems like an unbalanced complaint system. While it is easy for a customer to file a complaint against a business across many forums, there is no way for the reverse. this is discrimination.Rhoades Properties.Ronald J. Rhoades
I find this complaint interesting in many ways.1. The complaint did NOT come from our client but instead our client's girlfriend who loaned him the money to make a payment on the apartment for which he (not her) signed a contract. It would seem her beef should be with.2. The CONTRACT he signed bound...
him to a year's occupancy of this unit. Period.3. When he called to explain that he lost his job and couldn't afford the apartment, I explained that we would relist the unit and let him out of the contract once that happened, if we could find a replacement occupant to take over the apartment for the same time frame.4. We NEVER stated we need the money from another tenant to refund the deposit (and indeed did not). I explained that I would not release any refund or portion thereof until we received a deposit payment from the successor tenant and there was sufficient time to verify the funds had cleared the banks (typically 2 weeks).5. In contrast, EVERY time she contacted us (via phone or email) she mentioned that SHE really really needed the money!Things became hectic around the first of the month between clients moving (My son and I do all the work, we are small operation) and the holiday that combined to create this chain of events. The refund was issued through out bank's BillPay operation on 7/6/17, prior to our reception of this complaint on 7/11/17. We had forwarded to our CLIENT'S contact points (and her as well) the information of the credit and refund that was issued.The $100 rewrite fee is our SOP and that of a lot of similar organizations and takes into account the additional time to show the unit, run background checks, meet to sign papers, etc. And now respond to this bogus complaint.Rhoades PropertiesRonald J Rhoads
I find this complaint interesting in many waysThe complaint did NOT come from our client but instead our client's girlfriend who loaned him the money to make a payment on the apartment for which he (not her) signed a contractIt would seem her beef should be withThe CONTRACT he signed bound him to a year's occupancy of this unitPeriodWhen he called to explain that he lost his job and couldn't afford the apartment, I explained that we would relist the unit and let him out of the contract once that happened, if we could find a replacement occupant to take over the apartment for the same time frameWe NEVER stated we need the money from another tenant to refund the deposit (and indeed did not)I explained that I would not release any refund or portion thereof until we received a deposit payment from the successor tenant and there was sufficient time to verify the funds had cleared the banks (typically weeks)In contrast, EVERY time she contacted us (via phone or email) she mentioned that SHE really really needed the money!Things became hectic around the first of the month between clients moving (My son and I do all the work, we are small operation) and the holiday that combined to create this chain of eventsThe refund was issued through out bank's BillPay operation on 7/6/17, prior to our reception of this complaint on 7/11/We had forwarded to our CLIENT'S contact points (and her as well) the information of the credit and refund that was issued.The $rewrite fee is our SOP and that of a lot of similar organizations and takes into account the additional time to show the unit, run background checks, meet to sign papers, etcAnd now respond to this bogus complaint.Rhoades PropertiesRonald J Rhoads
I find this complaint interesting in many waysPlease consider the following:1.The complainant elected to pay the account in full and then filed a complaintIn the lease a set fee is set forward to wax and shampoo floors, which the complainant agreed to when they signed the lease and moved in She chose to question it only during post occupancy email exchangeTechnically, she has not complied with the terms of the lease - it states they are to provide us with copies of paid final utility bills before the expected return of any security depositShe moved out early (about June 25th)Her lease did not end until the end of JulyWe provided the final statement EARLY (July 17th, before her lease even ended), at her request, even before days had elapsed!We provide move-out information that outlines our move-in/move-out guidelinesAll of the actions taken following the move-out were covered in the documentWhy anyone would think we intentionally spend extra time cleaning up after someone else is beyond usThe same people (myself and my son) performed the previous cleaning and was inspected by myselfThere was no difference between the final presentation between the two yearsWe spent multiple thousands of dollars providing maintenance on building in alone (her occupancy extended through more than half of and we do not have those numbers available yet)She evidently thinks we lie about such things when we tell her this so I am not sure why she will change her opinion through this complaint processOur bookkeeping and timekeeping records bear this number outOne of the water leaks was from an AC above herThe rest were because of tenant caused issues in another upstairs apartmentWhether or not she chooses to believe it, the occupant of the apartment above her caused several water incidents during her occupancyWe billed (and was paid by) her to perform repairsI encouraged her to seek compensation through her rental insurance policy for any damagesThis is Illinois regulatory requirementsWe DID take remedial drying/cleaning/repair action in her unit after each occurrence that involved additional drying efforts to help protect her belongingsi think the first time caused by plumbing misuse (using a shower without a shower curtain!) even occurred when she was absent for some timeBugsWe were contacted about "A cricket" on multiple occasions, although the first email seemed to indicate she had seen more prior to thatWe documented our efforts ( which occurred within a couple of days of her initial report) and ultimately called a professional pest control companyWe even encouraged her to contact them directly with any questions or doubts about our actions/serviceWe ONLY received reports referring to the cricketsWe keep all email correspondenceReview of that shows timely (usually within hours) response to everything that was requestedThe one time that did not happen was early during her occupancy when her email want to our junk mail folderWe do not believe her statement regarding the cleaning of everything the day before move-outWe found dirt on the baseboards, the range drip rings grimy, the oven had not been cleaned, the windows had dirt on the resident's side of the window glass panes, the floors were sticky, the carpet was extra dirty (for which we did not charge for the repeated shampooing necessary to clean) and had not been vacuumed ( we noted in our billing the problem with hair and the carpet shampooing), there was grime at the bottom of the refrigerator, it was dirty behind the toilet and the shower was soap sum coveredWe really did NOT go into the apartment thinking there was this amount of cleaning to be done but discovered it as we began our workWe are not a large operation and it is easy to remember what we have completedWe answered all communication we received from her in a timely fashionAgain, we can refer to our email record to establish thisMaybe some she sent did not reach us? The only one we did not address specifically was the final one when she wanted to call it even (without paying the final $81.48)We considered the sending of the subsequent account statement (showing the finance charge) to our responseWe cannot answer for the expectations of other apartmentsWe exercised the same standareds both before and after her occupancy.We have provided an explanation to the best of our abilitiesWe will be glad to provide further explanations if we have left anything unansweredWe feel we have more than earned the fees we have assessed and feel this assault is unwarrantedWe believe this complaint should be withdrawn and removed fro our record.This seems like an unbalanced complaint systemWhile it is easy for a customer to file a complaint against a business across many forums, there is no way for the reversethis is discrimination.Rhoades Properties.Ronald JRhoades
I am rejecting this response because: MrRhoades has not provided proof to the alleged dirty condition of the apartment when I vacatedI've attached a document responding to his statements (my responses are in red)I've also included emails disputing many of MrRhoades' claimsThank you for your assistance in this matterPlease let me know if you need anything else
Rhoades Properties *** * *** *** *** *** ** *** Revdex.com Heart of Illinois Revdex.com *** * *** *** ** *** Re: Complaint *** (Billings/Collections), subsequent correspondence We are in receipt of our letter dated October 18th forwarding MsXxxxxxxxxx’s further comments Review of that letter makes it obvious that she is not offering to modify her thoughts upon further explanation of anything we offer, and stating that she believes “the charges are fictitious.” Under those conditions it appears to be fruitless to attempt any further negotiations and we are closing the case and correspondence since nothing we say will be interpreted as justified or veritable This is an unbalanced complaint system. Unless we capitulate to her demands completely, she will probably attempt to follow up with further action to your bureau to which we will not reply with the result being a black mark against us. And no matter what we do, there will be no black mark against her While it is easy for a customer to file a complaint against a business across many forums, there is no way for the reverse This is discrimination In reviewing your website, you classified the previous complaint as a Service issue. Please note that the previous complaint was with Billing/Collections, NOT service since they did not even move INTO the apartment Similarly, this complaint is to do with Billing/Collections Please also note that we received a telephone solicitation from the Revdex.com to PAY to be evaluated and accredited by the Revdex.com, an inquiry to us as a result of this and one other inquiry into a business that has not had a presence in your file system for the almost years we have been in existence This is extortion Rhoades Properties Ronald JRhoades
I find this complaint interesting in many ways. Please consider the following:1.The complainant elected to pay the account in full and then filed a complaint.2. In the lease a set fee is set forward to wax and shampoo floors, which the complainant agreed to when they signed the lease and moved in....
She chose to question it only during post occupancy email exchange.3. Technically, she has not complied with the terms of the lease - it states they are to provide us with copies of paid final utility bills before the expected return of any security deposit.4. She moved out early (about June 25th). Her lease did not end until the end of July. We provided the final statement EARLY (July 17th, before her lease even ended), at her request, even before 30 days had elapsed!5. We provide move-out information that outlines our move-in/move-out guidelines. All of the actions taken following the move-out were covered in the document.6. Why anyone would think we intentionally spend extra time cleaning up after someone else is beyond us. The same people (myself and my son) performed the previous cleaning and was inspected by myself. There was no difference between the final presentation between the two years.7. We spent multiple thousands of dollars providing maintenance on building in 2016 alone (her occupancy extended through more than half of 2017 and we do not have those numbers available yet). She evidently thinks we lie about such things when we tell her this so I am not sure why she will change her opinion through this complaint process. Our bookkeeping and timekeeping records bear this number out.8. One of the water leaks was from an AC above her. The rest were because of tenant caused issues in another upstairs apartment. Whether or not she chooses to believe it, the occupant of the apartment above her caused several water incidents during her occupancy. We billed (and was paid by) her to perform repairs. I encouraged her to seek compensation through her rental insurance policy for any damages. This is Illinois regulatory requirements. We DID take remedial drying/cleaning/repair action in her unit after each occurrence that involved additional drying efforts to help protect her belongings. I think the first time caused by plumbing misuse (using a shower without a shower curtain!) even occurred when she was absent for some time.9. Bugs. We were contacted about "A cricket" on multiple occasions, although the first email seemed to indicate she had seen more prior to that. We documented our efforts ( which occurred within a couple of days of her initial report) and ultimately called a professional pest control company. We even encouraged her to contact them directly with any questions or doubts about our actions/service. We ONLY received reports referring to the crickets.10. We keep all email correspondence. Review of that shows timely (usually within 24 hours) response to everything that was requested. The one time that did not happen was early during her occupancy when her email want to our junk mail folder.11. We do not believe her statement regarding the cleaning of everything the day before move-out. We found dirt on the baseboards, the range drip rings grimy, the oven had not been cleaned, the windows had dirt on the resident's side of the window glass panes, the floors were sticky, the carpet was extra dirty (for which we did not charge for the repeated shampooing necessary to clean) and had not been vacuumed ( we noted in our billing the problem with hair and the carpet shampooing), there was grime at the bottom of the refrigerator, it was dirty behind the toilet and the shower was soap sum covered. We really did NOT go into the apartment thinking there was this amount of cleaning to be done but discovered it as we began our work. We are not a large operation and it is easy to remember what we have completed.12. We answered all communication we received from her in a timely fashion. Again, we can refer to our email record to establish this. Maybe some she sent did not reach us? The only one we did not address specifically was the final one when she wanted to call it even (without paying the final $81.48). We considered the sending of the subsequent account statement (showing the finance charge) to our response.13. We cannot answer for the expectations of other apartments. We exercised the same standareds both before and after her occupancy.We have provided an explanation to the best of our abilities. We will be glad to provide further explanations if we have left anything unanswered. We feel we have more than earned the fees we have assessed and feel this assault is unwarranted. We believe this complaint should be withdrawn and removed fro our record.This seems like an unbalanced complaint system. While it is easy for a customer to file a complaint against a business across many forums, there is no way for the reverse. this is discrimination.Rhoades Properties.Ronald J. Rhoades
I find this complaint interesting in many ways.1. The complaint did NOT come from our client but instead our client's girlfriend who loaned him the money to make a payment on the apartment for which he (not her) signed a contract. It would seem her beef should be with.2. The CONTRACT he signed bound...
him to a year's occupancy of this unit. Period.3. When he called to explain that he lost his job and couldn't afford the apartment, I explained that we would relist the unit and let him out of the contract once that happened, if we could find a replacement occupant to take over the apartment for the same time frame.4. We NEVER stated we need the money from another tenant to refund the deposit (and indeed did not). I explained that I would not release any refund or portion thereof until we received a deposit payment from the successor tenant and there was sufficient time to verify the funds had cleared the banks (typically 2 weeks).5. In contrast, EVERY time she contacted us (via phone or email) she mentioned that SHE really really needed the money!Things became hectic around the first of the month between clients moving (My son and I do all the work, we are small operation) and the holiday that combined to create this chain of events. The refund was issued through out bank's BillPay operation on 7/6/17, prior to our reception of this complaint on 7/11/17. We had forwarded to our CLIENT'S contact points (and her as well) the information of the credit and refund that was issued.The $100 rewrite fee is our SOP and that of a lot of similar organizations and takes into account the additional time to show the unit, run background checks, meet to sign papers, etc. And now respond to this bogus complaint.Rhoades PropertiesRonald J Rhoads