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RevCrest

5406 Safford Rd, Gainesville, New York, United States, 14066-9768

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RevCrest is an official Ed Department Student Loan Rehabilitation Servicer. My mother in law was so close, SO CLOSE to being swindled by another company fronting to be a legitimate federal student loan debt collector. It appeared extremely suspicious. Therefore that prompted me to call the Education Department DIRECTLY. The representative gave me this number to call for defaulted student loans. Revcrest is contracted by the Ed Department to help people rehabilitate loans via a simple 10-12 month payment plan. Once the loan is rehabilitated, the loan moves out of default and goes back to a Ed Department Loan Servicer where formal arrangements can be made to pay off the loan via a few payment options. We will be doing the income based plan once this loan is rehabilitated. BE REMINDED that there are legitimate debt collectors, thank god we sorted this out before the other company swindled us. And RevCrest has been nothing but cordial, compliant, consistent.

Hello, I am trying to pay off my student loans with RevCrest and am getting the run around! They quoted me an early payoff of $6345 and now they won't give me an address to pay off. I got married over 2 years ago and have sent them my name change numerous time and I am still unable to pay my account off!

RevCrest Response • Feb 27, 2018

First and foremost, we thank the Revdex.com (Revdex.com) for the opportunity to investigate and respond to the individual’s concerns. The U.S. Department of Education (ED) placed an account with Coast Professional Inc. (Coast) in the name of the consumer on March 16, 2014. On March 24, 2015, the consumer contacted RevCrest, Inc. (RevCrest), a subcontractor of Coast, in regard to their defaulted student loans and the payment arrangement options available to them. During this call, the Rehabilitation Program was explained and the consumer was offered pre-qualifying payments of $5.00, pending Proof of Income. On January 3, 2016, the consumer fell out of the Rehabilitation Program, due to missing payments on the account. On February 14, 2018, the consumer contacted RevCrest and inquired about a settlement compromise on the account. The RevCrest representative offered the consumer a settlement compromise in the amount of $6345.00 and the settlement compromise was submitted for approval. On February 15, 2018, the settlement compromise was denied in review, due to the consumer’s name not matching the social security number on ED’s system. It was documented that the consumer had provided a copy of their driver’s license in order to change their name on the account on February 2, 2017. The consumer’s name was updated on RevCrest and ED’s system and the settlement compromise was re-submitted for approval. On February 15, 2018, the settlement compromise was approved in the amount of $6345.00, due by May 16, 2018. On February 19, 2018, the consumer contacted RevCrest to pay the settlement compromise amount and RevCrest received a signed copy of the settlement compromise agreement letter. The Administrative Wage Garnishment (AWG) Suspension Relief letter has been successfully faxed to the consumer’s employer to stop the AWG and the account is no longer active in RevCrest’s office. We understand the consumer’s concerns and take them seriously. We thank the consumer for bringing their concerns to our attention and we apologize for any inconvenience this may have caused.

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Address: 5406 Safford Rd, Gainesville, New York, United States, 14066-9768

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