Initial Business Response / [redacted] (1000, 5, 2014/06/03) */ Contact Name and Title: [redacted] , President Contact Phone: Contact Email: [redacted] @paverrenew.com I'd like to apologize for the unexpected issues we faced with the sandblasting, which honestly took too longWe had equipment problems and as a result, have updated our sandblasting equipment and expect no such delays in the future We were unable to clean up the project site and finish the job after sandblastingOur employees were threatened by a relative at the home and asked to leave, which they didI immediately discussed this on the phone with the homeowner and we decided to have my employees return to finish the projectWhen my employees returned, the police were on site asking us to take our equipment and leaveI then decided to cancel this project and offered a $refund on the work that had not been completedThe customer paid a $depositOur contract states deposits are non-refundableThe initial work had already been completed Our office does its best to answer phone calls and respond to questions immediatelyOnce we had given the customer information and a schedule, we were still getting daily calls asking the same questions
Initial Business Response / [redacted] (1000, 5, 2014/06/03) */ Contact Name and Title: [redacted] , President Contact Phone: Contact Email: [redacted] @paverrenew.com I'd like to apologize for the unexpected issues we faced with the sandblasting, which honestly took too longWe had equipment problems and as a result, have updated our sandblasting equipment and expect no such delays in the future We were unable to clean up the project site and finish the job after sandblastingOur employees were threatened by a relative at the home and asked to leave, which they didI immediately discussed this on the phone with the homeowner and we decided to have my employees return to finish the projectWhen my employees returned, the police were on site asking us to take our equipment and leaveI then decided to cancel this project and offered a $refund on the work that had not been completedThe customer paid a $depositOur contract states deposits are non-refundableThe initial work had already been completed Our office does its best to answer phone calls and respond to questions immediatelyOnce we had given the customer information and a schedule, we were still getting daily calls asking the same questions