Resort Travel & Xchange, Inc.

failure to reactivate travel club membership in timely manner
We renewed membership with annual payment of $on 12-14-and RTX confirms payment was received before the expiration of the annual membership termWe attempted to access the RTX Voyages website to use membership benefits several times during the week of 12-25-prior to the expiration of the prior membership term but were denied access unable to complete the hotel reservation member optionWe immediately attempted to contact customer service without success
We experienced the same problem with accessing membership options after successfully contacting customer service in early January after being told the problem was resolved
We again tried to access membership options to make hotel reservations without success the week of 01-15-Customer service was successfully contacted and we were told that the problem had been resolvedSubsequent attempts to access member options were unsuccessful
We con

We bought our RTX travel package on 7/11/in *** and were promised all these benefits of savings and they would work just wonderful with the *** timeshare that we already hadWe questioned how RTX would work with ***We were told that would all be explained in the packet that would come in the mail in a week or so, very easy website to work with, etcOur sales agent repeatedly told us of these great deals that we could book any time, anywhere with no block out dates like holidays, etc., availability would never be an issue like there is with other timeshare companiesHe gave us his cell #, we could call anytimeNOTHING ever came in the mailTried calling him, no answerLeft messages, never called backCouldn't log onto the website to even set up an account for a long time after we were home from our vacation and long after the time for cancellation was over and couldn't get through to customer service or our sales agentWell nothing ever has been

Purchased a Vacation service in I did not travel because of many reasons but originally thought that I just lost my investment but they kept calling and charging me for not going

Was told lies about the vacation package.I called back to cancel and to at least talk to the Rep *** that sold my husband and I the package to ask why everything we were told was not true and I wanted to cancel because I can go to one of the other websites for travel and get reservations cheaper and some were the same as my supposedly discounted deal package hadWithout having dollars come out of my account every monthI was told I couldn't speak to the Repand I want to stop payment for this rip off packageI can't get anyone to respond back to me about my concernI even responded to a site call *** consumer and voiced my concerns on the site still no replyI just want out of the contract and payments to stopThank you ***
Product_Or_Service: July
Order_Number: N/A
Account_Number: N/A

I bought a package from RTX voyages and I paid a prepayment of 495$.according to what was told to me and my family that they have the best prices and showed us a list of prices and I have to wait at least hrs to activate my account
after checking their prices to other companies on the same day same time same hotel and their prices were more by 40$,100$ and some times 20$ ,when I called after many,many times leaving voice mails the days that cancellation was over.they refused to cancel our agreement even I told them they can take the $ but still they refused

I've been trying to contact Voyages by RTX since July and have been unsuccessfulI have been wanting to cancel the contract due to the contract being grossly unfair and their breach due to misrepresentation of facts I was told a lot of things verbally which just simply is untrue After signing and paying a deposit of $495, I was told I had to give my cancellation in writing and it's somewhere in *** within hours I couldn't get to *** if I'm in *** on vacation This is totally wrong and unfair but more importantly unjust Every time I contact customer service, I'm given the run around and it's just totally frustrating All I want is my $along with the payments that have already been made and get out of this contract ASAP!!!! I've been told I can go on vacation/take trips with the points I'll accumulate being a silver member Well this isn't true, basically I'm paying $a month, only to turn around and still pay for my trips This is a RIP OFF

Program Not what was sold to usCould not get a refund
When we were sold the program of course we were told that we that we were going to get drastically discounted ratesIt took them over a week to get us into our account and when we did we could not find a these rates that they boasted aboutWhen we called customer service to discuss this they told us we missed the refund time.Everyday that we had this program we have dreaded the purchaseNever a date or place we want to go available We just received our first yearly duesAnd yes...its been a year and I've had to book other places because they offered better rates...or they had the days we neededWaste of moneyWorse decision madeDo not purchase

I signed up for the RTX Voyages product 6/1/in Charleston S.Cand have not been able to register for the productThe information I was given said I would be able to start using my membership within hoursIt's very hard to use services when you can't registerI just spoke with an IT customer service representative or so she said she was, and was told the registration process has been unavailable due to an issue for the past hours and there is no ETRBeing an IT Consultant I will say having a system down for hours with no ETR is unacceptableIf the registration system, which would be simpler than a booking system is down for over hours how long is the booking system offline when it has problems? I have asked for the IT customer service representative to have a supervisor contact me within hours which I'm sure won't happenWhen an online system down it is better to have a webpage that informs customers of that fact rather than
"Email address ***

We purchased a vacation package on 1/28/and were told we had days to cancelWhen we attempted to cancel we were told we had missed deadline
On January 28, 2017, we entered into an agreement with Resort Travel & XChange, Inc (RTX) for the amount of $ We were told at that time and signed a document stating we had days to cancel The meeting was recorded We sent a certified letter to RTX on February 14, notifying them we were canceling the agreement On March 9, we received a letter from RTX stating we had missed the cancellation period to days We called and wrote to them on multiple occasions citing the document that we signed and requesting a copy of the taped conversation RTX claims that what we are citing is a cancellation for a free trip and not the actual contract
We have contact the State Attorney Generals office in both North Carolina and Florida, (where the transaction took place) We have also contacted the FTC and filed a com

We purchased a vacation package from RTX in *** on
April 20th We paid a total price of $for the package We were told that we would make such good deals through rtx that we would get our money back within the first few vacations we took Well we were misled on this situation and I've been on their website checking out various vacations and they either don't offer it or there's no vacation spots to that place and no matter what, I can find a better deal on my own We were told that this was not a time share thing but everything u see is time share or their resorts Very disappointed in the whole deal and I don't see how these people can out right lie and get away with this *** If they think I'm going to pay that yearly fee of every year just to be screwed they better think again They said we had days to cancel and they know people aren't going to get back home within those days since we were traveling, so when I got back home in A

We purchased this while on our anniversary in *** awaiting to go on our cruise 2/27/ we was told that everything would be taken care of while we was on our cruise and when we got back our free 4/would be booked in *** for May 27-and we would be called and emailedWe never got an email phone call nothingI have called for weeks and made over phones calls everybody I talk to tells me to call this number or that numberI called back to where I purchased it and the lady told me I can help you with that I will have someone call you and I will follow up on MondayNever heard back from her made several more phone calls and still told lie after lieMy last call was on Wednesday a guy called me and said I'm sorry you have been through this I will take care of it for you I'm a supervisor and I'm off tomorrow and will be back at work on Friday and I will follow up with you well guess what today is Sunday and haven't heard from no one even the guy that said he

Not the bang for your buck
In May of my husband attended a presentation in *** with RTX, we were shown great deals on resorts, cruises airfare and so onOur agent pulled up all kinds of places on his computer the prices were extremely discountedWhen we were able to activate our membership and search for these great prices they were no where to be foundI'm extremely disappointed with RTX they should be ashamed of these misleading pricesAround $1,later and we have yet to use our membership due to the misleading discounted pricesIf you ask me they must use a dummy website to show such great deals because I have yet to find themI just want out of these $monthly payments for something that was so misleadingShame on you Voyages by RTX!!

I would like all obligation to be refunded by this company as well as all obligation to pay any monthly payments be relinquishedMy wife and I purchased this vacation agreement and have not been able to log on into the system or been sent anything on how to open our online account after paying I would like to be refunded that and not have to pay any monthly premiums to this crooked company

I am a member of the Voyages by RTX, I am very unsatisfiedFirst when I singed up I never received my creditsI was also not finding the discounts that I was shown in the demonstrationI found that I was suppose to call to get my credits but was never told that during purchase of the membershipWhen I was signing up for the membership I was told that I can cancel anytime and would not have to pay anythingBut when I tried to cancel you they are now telling me that I have to pay the remainder of the balanceI never received an email or phone call to check on my status like they were suppose toI could not find any information on how to cancel my membership so I calledI feel like I have been scammedWhat they tell you when purchasing the membership is completely deceitful.There was no easy way to contact anyone to get any information or to file a complaintThis company is a disgrace and failed to fulfill any of the commitments they have made!
Product_Or_Service: Discount trav

I purchased an RTX Voyages discount program for vacations for my family through Festiva in *** around July Prior to purchasing the sales agent was very convincing that this was the program to purchase to eliminate the need for any other programs I financed the purchase through Zealandia with an approximate down payment of $ The entire program cost approximately $ As I stated, with the program I was to get discount hotels, town houses, theme parks and many other ammenities I was told by my sales agent that the program would pay for itself and I could always find discounts anywhere that I went I was decieved Initially I had problems logging in to the website where you would handle all of your vacation transactions I communicated this with the agent that sold me the package through text message which took quite some time to resolve When I was finally able to log in I did not find any better deals that what you could find on many of the free websites