Reliant Plumbing

Dear Revdex.com,This is a response to complaint ID# [redacted].Reliant Plumbing and Drain Cleaning LLC is not a scam. We are a hard working small business serving the greater Austin area. To better understand how our company works, when we receive a phone call, we tell the customer that we...

can send a technician out to diagnose the problem. The technician will assess the customees problem and present the customer with an estimate. From their they can either move forward with the estimate and the diagnostic fee is waived or they could decline the repair and pay the diagnostic fee for figuring out what the problem was and what it would take to fix it. In this instance, you may listen to the voice recording in this link with the customer indicating that since it was afterhours there would be a $150 diagnostic fee if he chose not to do the work with us.[redacted]
[redacted]I can also mail in a memory card of the voice recording if requested. However, this is a direct link to the recording of the phone call with the customer.In response to his complaint that “I agreed to the price of $529 and had no choice.” If a customer is agreeing to a price, they are making the choice to move forward with the repair instead of declining the estimate. The customer had a choice and wanted the work done that night after hours. We even knocked $50 off the bill if he left a good review on google which he did. If the customer had a problem with the price, he could have declined the estimate and just paid the $150 diagnostic fee. However, the customer “agreed to the price of $529.” Which is not a scam because the customer did have a choice in agreeing for the price of the repair instead of declining the estimate. The customer also signed the invoice which legally bounds him to the price of the invoice since he made the choice in agreeing with the amount of repair. If the customer had a problem with the price, he should have declined the repair and just paid the diagnostic fee. He had a choice and was aware of the price before the repair and the price didn’t change after the repair was completed.Please call [redacted] with any questions or concerns [redacted].Thank you,[redacted]Reliant Plumbing and Drain Cleaning