Initial Business Response / [redacted] (1000, 5, 2015/10/05) */ Thank you for the opportunity to repond to Ms [redacted] We are sorry that she has experienced problems in reaching us and we will make every effort to reach her to resolve this balanceReliance does have an interactive voice response available 7-and our records indicate that she did try and reach us by phone but she was unsuccessfulShe did leave us a message requesting us to call her on September 28, Reliance attempted to return her call on that same day at 3:44pm but we were unable to reach her and are not allowed to leave messages on answering machinesShe also attempted to contact us on Saturday October 3, but our office is not open on Saturday'sWe are sorry for any inconvience this has caused and hope to resolve this issue as soon as possible
We are sorry Ms [redacted] does not understand that her account is no longer in a billing department but is being handled by a third party collection agencyWe do not send monthly statements and we do not personalize letters for every scenario a individual might not understandIf Ms [redacted] would like to contact us at [redacted] or [redacted] we would be happy to set her up with regular monthly payments and mail her a set of payment coupons which she could use to mail her payments to usShe would need to keep track of her balance and remember to mail her payments each monthShe can call us 7/to find out what her current balance is and to make payments with on our interactive voice recognition systemAgain we are sorry for any inconvenience this has caused Ms [redacted] and would be happy to work with her to resolve her outstanding balance
Thanks you for the opportunity to respond to Ms [redacted] 's concernsI am sorry that she had a difficult time understanding her billReliance Recoveries does not do billing for [redacted] Health System's Home Care, those questions would need to be addressed directly to themReliance Recoveries received the account on January 2, for services that were rendered on May 31, and our validation notice was mailed on that same dayI can tell you that we have been informed by our client that they received an on-line check from Ms[redacted] on January 18, and that the balance has been paid in full.Reliance does not forward any information to the credit bureaus and we have closed the account in our office
Initial Business Response / [redacted] (1000, 8, 2015/06/26) */ Thank you for the opportunity to respond to Ms [redacted] s complaintWe have had three contacts with Ms [redacted] since the account was referred to us on December 29, the validation letter was mailed that same dateReliance received a phone call from her on January 8, and was told she was unable to pay the account in full and was waiting for spouses bonus checkShe was set up on a temporary payment plan of $a monthOn February 4, we received a call from Ms [redacted] requesting we email her information and it was explained that we do not emailShe than asked that a letter with her account number be mailed to herIn March of we received a call from Ms [redacted] and at that time she requested that we set the account up with $payments due by the 25th of each month starting in MayOur last contact with her was on June 11, when she requested a listing of all payments made on her accountShe stated that she had payment arrangements with our client and her records indiciated she owed less that what our records showedWe went through all accounts and all payments with her at that time and mailed her itemized bills from our clientWe are not a billing agency and our system does not have the means to send the information that she was requestingI am listing the payments we have received and the dates we applied them to account if Ms [redacted] has any questions she can contact us directly at [redacted] and anyone who answers the phone can help her 1/08/$(part of a $payment) the rest was applied to accounts and 2/04/$ 2/25/$ 3/23/$ 4/07/$ 5/04/$ 5/18/$ 6/02/$ 6/15/$ There has also been $worth of interest applied to this accountIf you have any further questions please feel free to contact me at the number listed below
Initial Business Response / [redacted] (1000, 5, 2015/06/08) */ Thank you for the opportunity to respond to Mr [redacted] s concernsThe account at Reliance Recoveries is for a defaulted MedCredit contract that Mr [redacted] signed back in This is a medical financial service which patients can use to apply medical debt to and allows them to make monthly payments onOur records indicate a total of letters being sent to Mr [redacted] from April 25, through June 4, He would have received monthly statements from April 2011-January while the accounts was still at MedCredit however once the account defaulted to the collection agency we do not send monthly statementsWhen we talked to Mr [redacted] on June 3, this was explained to him and we did mail him a screen print showing each individual account that we had in our officeThe accounts have now been paid in full and if Mr [redacted] has any questions please feel free to have him contact us directly and we will be happy to try and answer his concerns
Thank you for our email and the opportunity to respond, I am sorry that we can't release detailed information without signed permission from Ms [redacted] Please be advanced that we have been in contact with her and she has received the information requestedShe also knows the address of Reliance Recoveries and where to send paymentsWe have received and reviewed several correspondence from her since January and have responded along with mailing her fifteen lettersOur letters have our mailing address both physical and PO Box both of which work for mailing any payments and correspondence, along with our phone number If you have any further questions please feel free to contact me and I would be happy to discuss
I am rejecting this response because:They have not sent letters, and if they think they have, then why didn't they reply to my last letters when I was asking which address on the letterhead is for 'payments'? And I heard nothing from them regarding the letters I sent requesting the payment addressI am not going to get into a pissing match with themI will send in a payment and if I don't start receiving statements I will consider court if necessaryFor someone who seeks money from someone else, they sure have no professionalism whatsoever [redacted]
I am rejecting this response because:
They know full well from their part they continued to call me and send written information after my bill was paidI had no trouble understanding my bill, that was never indicated in any statements J***MS RN
Initial Business Response /* (1000, 5, 2015/10/05) */
Thank you for the opportunity to repond to Ms. [redacted]. We are sorry that she has experienced problems in reaching us and we will make every effort to reach her to resolve this balance. Reliance does have an interactive voice response available...
7-24 and our records indicate that she did try and reach us by phone but she was unsuccessful. She did leave us a message requesting us to call her on September 28, 2015. Reliance attempted to return her call on that same day at 3:44pm but we were unable to reach her and are not allowed to leave messages on answering machines. She also attempted to contact us on Saturday October 3, 2015 but our office is not open on Saturday's. We are sorry for any inconvience this has caused and hope to resolve this issue as soon as possible.
Thanks you for the opportunity to respond to Ms. [redacted]'s concerns. I am sorry that she had a difficult time understanding her bill. Reliance Recoveries does not do billing for [redacted] Health System's Home Care, those questions would need to be addressed directly to them. Reliance Recoveries...
received the account on January 2, 2018 for services that were rendered on May 31, 2017 and our validation notice was mailed on that same day. I can tell you that we have been informed by our client that they received an on-line check from Ms.[redacted] on January 18, 2017 and that the balance has been paid in full.Reliance does not forward any information to the credit bureaus and we have closed the account in our office.
We are sorry Ms. [redacted] does not understand that her account is no longer in a billing department but is being handled by a third party collection agency. We do not send monthly statements and we do not personalize letters for every scenario a individual might not understand. If Ms. [redacted] would like to contact us at [redacted] or [redacted] we would be happy to set her up with regular monthly payments and mail her a set of payment coupons which she could use to mail her payments to us. She would need to keep track of her balance and remember to mail her payments each month. She can call us 7/24 to find out what her current balance is and to make payments with on our interactive voice recognition system. Again we are sorry for any inconvenience this has caused Ms. [redacted] and would be happy to work with her to resolve her outstanding balance.
I am rejecting this response because:They have not sent 15 letters, and if they think they have, then why didn't they reply to my last 3 letters when I was asking which address on the letterhead is for 'payments'? And I heard nothing from them regarding the 3 letters I sent requesting the payment address. I am not going to get into a pissing match with them. I will send in a payment and if I don't start receiving statements I will consider court if necessary. For someone who seeks money from someone else, they sure have no professionalism whatsoever. [redacted]
Initial Business Response /* (1000, 8, 2015/06/26) */
Thank you for the opportunity to respond to Ms. [redacted]s complaint. We have had three contacts with Ms. [redacted] since the account was referred to us on December 29, 2014 the validation letter was mailed that same date. Reliance received a phone...
call from her on January 8, 2015 and was told she was unable to pay the account in full and was waiting for spouses bonus check. She was set up on a temporary payment plan of $50 a month. On February 4, 2015 we received a call from Ms. [redacted] requesting we email her information and it was explained that we do not email. She than asked that a letter with her account number be mailed to her. In March of 2015 we received a call from Ms. [redacted] and at that time she requested that we set the account up with $150 payments due by the 25th of each month starting in May. Our last contact with her was on June 11, 2015 when she requested a listing of all payments made on her account. She stated that she had payment arrangements with our client and her records indiciated she owed less that what our records showed. We went through all accounts and all payments with her at that time and mailed her itemized bills from our client. We are not a billing agency and our system does not have the means to send the information that she was requesting. I am listing the payments we have received and the dates we applied them to account 5442641 if Ms. [redacted] has any questions she can contact us directly at [redacted] and anyone who answers the phone can help her.
1/08/15 $16.66 (part of a $50 payment) the rest was applied to accounts 5442642 and 5442690.
2/04/15 $55.85
2/25/15 $100.00
3/23/15 $100.00
4/07/15 $100.00
5/04/15 $150.00
5/18/15 $150.00
6/02/15 $150.00
6/15/15 $150.00
There has also been $49.84 worth of interest applied to this account. If you have any further questions please feel free to contact me at the number listed below.
Thank you for our email and the opportunity to respond, I am sorry that we can't release detailed information without signed permission from Ms. [redacted]. Please be advanced that we have been in contact with her and she has received the information requested. She also knows the address of...
Reliance Recoveries and where to send payments. We have received and reviewed several correspondence from her since January 2016 and have responded along with mailing her fifteen letters. Our letters have our mailing address both physical and PO Box both of which work for mailing any payments and correspondence, along with our phone number. If you have any further questions please feel free to contact me and I would be happy to discuss.
Initial Business Response /* (1000, 5, 2015/06/08) */
Thank you for the opportunity to respond to Mr. [redacted]s concerns. The account at Reliance Recoveries is for a defaulted MedCredit contract that Mr. [redacted] signed back in 2011. This is a medical financial service which patients can use to apply...
medical debt to and allows them to make monthly payments on. Our records indicate a total of 13 letters being sent to Mr. [redacted] from April 25, 2011 through June 4, 2015. He would have received monthly statements from April 2011-January 2012 while the accounts was still at MedCredit however once the account defaulted to the collection agency we do not send monthly statements. When we talked to Mr. [redacted] on June 3, 2015 this was explained to him and we did mail him a screen print showing each individual account that we had in our office. The accounts have now been paid in full and if Mr. [redacted] has any questions please feel free to have him contact us directly and we will be happy to try and answer his concerns.
Initial Business Response / [redacted] (1000, 5, 2015/10/05) */ Thank you for the opportunity to repond to Ms [redacted] We are sorry that she has experienced problems in reaching us and we will make every effort to reach her to resolve this balanceReliance does have an interactive voice response available 7-and our records indicate that she did try and reach us by phone but she was unsuccessfulShe did leave us a message requesting us to call her on September 28, Reliance attempted to return her call on that same day at 3:44pm but we were unable to reach her and are not allowed to leave messages on answering machinesShe also attempted to contact us on Saturday October 3, but our office is not open on Saturday'sWe are sorry for any inconvience this has caused and hope to resolve this issue as soon as possible
We are sorry Ms [redacted] does not understand that her account is no longer in a billing department but is being handled by a third party collection agencyWe do not send monthly statements and we do not personalize letters for every scenario a individual might not understandIf Ms [redacted] would like to contact us at [redacted] or [redacted] we would be happy to set her up with regular monthly payments and mail her a set of payment coupons which she could use to mail her payments to usShe would need to keep track of her balance and remember to mail her payments each monthShe can call us 7/to find out what her current balance is and to make payments with on our interactive voice recognition systemAgain we are sorry for any inconvenience this has caused Ms [redacted] and would be happy to work with her to resolve her outstanding balance
Thanks you for the opportunity to respond to Ms [redacted] 's concernsI am sorry that she had a difficult time understanding her billReliance Recoveries does not do billing for [redacted] Health System's Home Care, those questions would need to be addressed directly to themReliance Recoveries received the account on January 2, for services that were rendered on May 31, and our validation notice was mailed on that same dayI can tell you that we have been informed by our client that they received an on-line check from Ms[redacted] on January 18, and that the balance has been paid in full.Reliance does not forward any information to the credit bureaus and we have closed the account in our office
Initial Business Response / [redacted] (1000, 8, 2015/06/26) */ Thank you for the opportunity to respond to Ms [redacted] s complaintWe have had three contacts with Ms [redacted] since the account was referred to us on December 29, the validation letter was mailed that same dateReliance received a phone call from her on January 8, and was told she was unable to pay the account in full and was waiting for spouses bonus checkShe was set up on a temporary payment plan of $a monthOn February 4, we received a call from Ms [redacted] requesting we email her information and it was explained that we do not emailShe than asked that a letter with her account number be mailed to herIn March of we received a call from Ms [redacted] and at that time she requested that we set the account up with $payments due by the 25th of each month starting in MayOur last contact with her was on June 11, when she requested a listing of all payments made on her accountShe stated that she had payment arrangements with our client and her records indiciated she owed less that what our records showedWe went through all accounts and all payments with her at that time and mailed her itemized bills from our clientWe are not a billing agency and our system does not have the means to send the information that she was requestingI am listing the payments we have received and the dates we applied them to account if Ms [redacted] has any questions she can contact us directly at [redacted] and anyone who answers the phone can help her 1/08/$(part of a $payment) the rest was applied to accounts and 2/04/$ 2/25/$ 3/23/$ 4/07/$ 5/04/$ 5/18/$ 6/02/$ 6/15/$ There has also been $worth of interest applied to this accountIf you have any further questions please feel free to contact me at the number listed below
Initial Business Response / [redacted] (1000, 5, 2015/06/08) */ Thank you for the opportunity to respond to Mr [redacted] s concernsThe account at Reliance Recoveries is for a defaulted MedCredit contract that Mr [redacted] signed back in This is a medical financial service which patients can use to apply medical debt to and allows them to make monthly payments onOur records indicate a total of letters being sent to Mr [redacted] from April 25, through June 4, He would have received monthly statements from April 2011-January while the accounts was still at MedCredit however once the account defaulted to the collection agency we do not send monthly statementsWhen we talked to Mr [redacted] on June 3, this was explained to him and we did mail him a screen print showing each individual account that we had in our officeThe accounts have now been paid in full and if Mr [redacted] has any questions please feel free to have him contact us directly and we will be happy to try and answer his concerns
Thank you for our email and the opportunity to respond, I am sorry that we can't release detailed information without signed permission from Ms [redacted] Please be advanced that we have been in contact with her and she has received the information requestedShe also knows the address of Reliance Recoveries and where to send paymentsWe have received and reviewed several correspondence from her since January and have responded along with mailing her fifteen lettersOur letters have our mailing address both physical and PO Box both of which work for mailing any payments and correspondence, along with our phone number If you have any further questions please feel free to contact me and I would be happy to discuss
I am rejecting this response because:They have not sent letters, and if they think they have, then why didn't they reply to my last letters when I was asking which address on the letterhead is for 'payments'? And I heard nothing from them regarding the letters I sent requesting the payment addressI am not going to get into a pissing match with themI will send in a payment and if I don't start receiving statements I will consider court if necessaryFor someone who seeks money from someone else, they sure have no professionalism whatsoever [redacted]
I am rejecting this response because:
They know full well from their part they continued to call me and send written information after my bill was paidI had no trouble understanding my bill, that was never indicated in any statements J***MS RN
Initial Business Response /* (1000, 5, 2015/10/05) */
Thank you for the opportunity to repond to Ms. [redacted]. We are sorry that she has experienced problems in reaching us and we will make every effort to reach her to resolve this balance. Reliance does have an interactive voice response available...
7-24 and our records indicate that she did try and reach us by phone but she was unsuccessful. She did leave us a message requesting us to call her on September 28, 2015. Reliance attempted to return her call on that same day at 3:44pm but we were unable to reach her and are not allowed to leave messages on answering machines. She also attempted to contact us on Saturday October 3, 2015 but our office is not open on Saturday's. We are sorry for any inconvience this has caused and hope to resolve this issue as soon as possible.
Thanks you for the opportunity to respond to Ms. [redacted]'s concerns. I am sorry that she had a difficult time understanding her bill. Reliance Recoveries does not do billing for [redacted] Health System's Home Care, those questions would need to be addressed directly to them. Reliance Recoveries...
received the account on January 2, 2018 for services that were rendered on May 31, 2017 and our validation notice was mailed on that same day. I can tell you that we have been informed by our client that they received an on-line check from Ms.[redacted] on January 18, 2017 and that the balance has been paid in full.Reliance does not forward any information to the credit bureaus and we have closed the account in our office.
We are sorry Ms. [redacted] does not understand that her account is no longer in a billing department but is being handled by a third party collection agency. We do not send monthly statements and we do not personalize letters for every scenario a individual might not understand. If Ms. [redacted] would like to contact us at [redacted] or [redacted] we would be happy to set her up with regular monthly payments and mail her a set of payment coupons which she could use to mail her payments to us. She would need to keep track of her balance and remember to mail her payments each month. She can call us 7/24 to find out what her current balance is and to make payments with on our interactive voice recognition system. Again we are sorry for any inconvenience this has caused Ms. [redacted] and would be happy to work with her to resolve her outstanding balance.
I am rejecting this response because:They have not sent 15 letters, and if they think they have, then why didn't they reply to my last 3 letters when I was asking which address on the letterhead is for 'payments'? And I heard nothing from them regarding the 3 letters I sent requesting the payment address. I am not going to get into a pissing match with them. I will send in a payment and if I don't start receiving statements I will consider court if necessary. For someone who seeks money from someone else, they sure have no professionalism whatsoever. [redacted]
Initial Business Response /* (1000, 8, 2015/06/26) */
Thank you for the opportunity to respond to Ms. [redacted]s complaint. We have had three contacts with Ms. [redacted] since the account was referred to us on December 29, 2014 the validation letter was mailed that same date. Reliance received a phone...
call from her on January 8, 2015 and was told she was unable to pay the account in full and was waiting for spouses bonus check. She was set up on a temporary payment plan of $50 a month. On February 4, 2015 we received a call from Ms. [redacted] requesting we email her information and it was explained that we do not email. She than asked that a letter with her account number be mailed to her. In March of 2015 we received a call from Ms. [redacted] and at that time she requested that we set the account up with $150 payments due by the 25th of each month starting in May. Our last contact with her was on June 11, 2015 when she requested a listing of all payments made on her account. She stated that she had payment arrangements with our client and her records indiciated she owed less that what our records showed. We went through all accounts and all payments with her at that time and mailed her itemized bills from our client. We are not a billing agency and our system does not have the means to send the information that she was requesting. I am listing the payments we have received and the dates we applied them to account 5442641 if Ms. [redacted] has any questions she can contact us directly at [redacted] and anyone who answers the phone can help her.
1/08/15 $16.66 (part of a $50 payment) the rest was applied to accounts 5442642 and 5442690.
2/04/15 $55.85
2/25/15 $100.00
3/23/15 $100.00
4/07/15 $100.00
5/04/15 $150.00
5/18/15 $150.00
6/02/15 $150.00
6/15/15 $150.00
There has also been $49.84 worth of interest applied to this account. If you have any further questions please feel free to contact me at the number listed below.
Thank you for our email and the opportunity to respond, I am sorry that we can't release detailed information without signed permission from Ms. [redacted]. Please be advanced that we have been in contact with her and she has received the information requested. She also knows the address of...
Reliance Recoveries and where to send payments. We have received and reviewed several correspondence from her since January 2016 and have responded along with mailing her fifteen letters. Our letters have our mailing address both physical and PO Box both of which work for mailing any payments and correspondence, along with our phone number. If you have any further questions please feel free to contact me and I would be happy to discuss.
Initial Business Response /* (1000, 5, 2015/06/08) */
Thank you for the opportunity to respond to Mr. [redacted]s concerns. The account at Reliance Recoveries is for a defaulted MedCredit contract that Mr. [redacted] signed back in 2011. This is a medical financial service which patients can use to apply...
medical debt to and allows them to make monthly payments on. Our records indicate a total of 13 letters being sent to Mr. [redacted] from April 25, 2011 through June 4, 2015. He would have received monthly statements from April 2011-January 2012 while the accounts was still at MedCredit however once the account defaulted to the collection agency we do not send monthly statements. When we talked to Mr. [redacted] on June 3, 2015 this was explained to him and we did mail him a screen print showing each individual account that we had in our office. The accounts have now been paid in full and if Mr. [redacted] has any questions please feel free to have him contact us directly and we will be happy to try and answer his concerns.