Regency Retirement Village

Revdex.com:The company that is the subject of this complaint has contacted me directly to resolve the issueThey have accepted the return of the malfunctioning Xbox One and exchanged it for another refurbished unit that I have received, tested, and seems to be working properlyI paid for the return shipping and the company paid for the shipping on the refurbished unit back to meI am satisfied with this resolution and would like to close this complaintThank you for all of your help with resolving this issue.Sincerely, [redacted]

My wife and I purchased a spa yrago Recently the lid became loose and screws wouldn't stay in Without hesitation a service man realigned the spa lid holder Burton's has proven themselves to be trustworthy and professional in all of our transactions I do not hesitate to recommend Burton's pools and spas to any of our friends or family

Burton sold us products that they did not install within a reasonable timeframe and voided our warranty on expensive purchaseWe had a terrible experience with Burton and will never shop with them againWe attempted to purchase a new liner for our in ground poolWe went in to the store in March, paid for our liner and it's install in full and then heard nothing from either their parts or sales department for quite some time
We had to call repeatedly only to be given different information from each department, to be delayed and ignored for monthsAfter they finally did come out to remove the old liner, they decided that they did not want to do the repair work necessary to put in our new liner and moved us to the VERY end of their scheduled projects - said they would not be able to get out to fix concrete until JULY at the earliestWe were told different stories by each department, and we were ignored repeatedly
Finally we decided to get a refund for the install but were over charged at least $for the liner that we did buyWe will not be able to use the warranty on the product we purchased because Burton refused to do the work necessary to install our productsI regret ever trying to do business with them and I would STRONGLY suggest anyone looking to work with them on their pool research other options
Cannot rate poorly enough
They did not communicate the potential for these problems to arise, nor did they communicate with us once problems aroseBlamed inability to install our liner on our pool's condition but did not warn us that this could be an outcomeDid not attempt to complete repairs in order to install purchased productsRecommended we hire an outside contractor to do the work we had already hired them to completeAvoided our phone calls, did not return phone calls, and left us without any option but to void the warranty on our $2,purchase or to go the entire summer without a pool
No one from the managerial level ever contacted us - we had to contact them at every turnWe were given incomplete and incorrect information more than onceWe feel ripped off and taken advantage of

Juan Gof Burton Pools does a superb jobGreat company that is very responsive
David G

Revdex.com:The company that is the subject of this complaint has contacted me directly to resolve the issue. They have accepted the return of the malfunctioning Xbox One and exchanged it for another refurbished unit that I have received, tested, and seems to be working properly. I paid...

for the return shipping and the company paid for the shipping on the refurbished unit back to me. I am satisfied with this resolution and would like to close this complaint. Thank you for all of your help with resolving this issue.Sincerely,[redacted]