Referral Construction, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
There was never anything said about a lease incentiveThe only thing talked about regarding a lease is that it would cost $10,for months[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Revdex.com In response. There is no lien fee on our documents and we didnt charge a $fee.If Mr *** would like to come in and we can help guide him though his documents, wewould be happy to review things so there is a clear understanding.Please call our finance deptmanager at
###-###-#### Respectfully Wilde Toyota

Revdex.com...In response.. Mr *** trade had damage that lowered the valuation of his trade. It was discovered upon his second visit and prior to the final agreement.Mr *** did not disclose to Wilde on his first or second visit of his past damage to his trade in. In
the spirit of business that certainly would of helpedand fortunately we were able to detect this prior to written agreement.Mr *** decided to move forward and take delivery anyway after the final value of his trade in was agreed upon.We do value Mr *** business now and in the future.Wilde Toyota has closed this matter.Respectfully so.Wilde Toyota

Revdex.com,Wilde Toyota has turned this matter over to our legal department and will move forward from here.Regards, Wild Toyota

Revdex.comIn response:We have thoroughly investigated and discussed Ms ***'s concern with her. Her original lease paperwork will confirm that it is her responsibility for the properresolution of her lease. Any damage and or mileage overage is her responsibility. She had lease payment
left of $for which was agreed as part of the negotiated transactionthat we would cover as part of her deal. Anything beyond that such as the mileage overage penalty and or any damage would be for her to resolve. We have a copy of the checkfor her ramaining payment that has been cashed on file.It is unfortunate that she has a mileage penalty and damage to her lease turn in...However she is responsible not Wilde Toyota for the miles she over used and the damage she incurred.Again those terms and conditions are in in her original lease paperwork for her review.Wilde has offered as a goodwill gesture in the spirit of good customer relations a $amount to help with her damaged lease return.Respectfully this offer will expire March 16th, at 5pm if we don hear back by then. This matter is important however needs to be resolved within this reasonable time frame.Wilde will close this matter internally at that said time as well. Respectfully Wilde Toyota

Revdex.com,
We do understand that at times things get misinterpreted and absorbed differently and do truly apologizeWe would offer if Mr ***
would like, to make an appointment with the management team to review his documents to help him better understandIf not we would move to close this matter
Respectfully,
Wilde Toyota

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***Toyota Wilde shouldn't have sold my trade in vehicle before financing meIf I weren't going to be financed, they should have returned my vehicle or something equivalent

Revdex.com,Thanks for your attention to Ms *** concern.She came into the dealership this past weekend and we were able settle her concern and close this matter. Respectfully Wilde Toyota

Revdex.com,In response to this matter:The management team at Wilde has investigated Ms *** concern. While exploring the possibility of exchanging or trading in her vehicle, we had to break the newsto Ms*** her past loans were creating a challenge in the approval process. With
these matters being very sensitive and personal we understand that emotionsand recollections run high. We are in the business to sell and deliver cars and sometimes we are unable to secure financing preventing that. We do welcome and valueMs *** current and future business. We recommend that she works with and communicates with her past creditors and let us try to help her now and in the future.We have closed this matter.Respectfully, Wilde Toyota

Revdex.com,
Its unfortunate that we were unable to secure financing for Ms *** and her grandson therefore delivering them a car
We are in the business of delivering cars
and not saying no, however we are aware that
it isn't always possible based on each individuals
unique abilitiesWe do value
the opportunity
at Ms ***s business now and in the future
and apologize for her perceptions
Wilde Toyota

Revdex.com, The Wilde management team has extensively discussed this concern and feel we have responded within a reasonable timeframe...and exceeded any reasonable expectations with our goodwillactions. Unfortunately we do not cover driver damages etc.We have respectfully close this file internally.If any further concerns she may call our customer relations manager.....or make an appointment to meet and discuss her concerns in person with our Service Management team and Customer Relations Manager.If so please make that appointment through..*** ***, Wilde Toyota Customer Relations ###-###-####

Both my husband and I would still like to be listed as a dissatisfied customer.Mr& Mrs*** * ***

Revdex.com This is in response to the customer experience letter ID # *** your office received of *** *** *** drafted by *** l *** *** of October , , Wilde Toyota values all customers with the only goal of truly exceptional experience at every department
level and would like to apologize for any inconvenience or perceived damage or tampering of their vehicle, our records indicate the vehicle was inspected for oil consumption and did not qualify due to time or mileage limitations of Toyota U.S.A repair enhancement release and if there was any damage in result of this inspection caused by Wilde Toyota I will repair at no costPlease have Mror Mrs*** *** call and set up an appointment to inspect all areas of concern with *** *** ( Service operations manager )Direct contact # ###-###-#### or ***@wildetoyota.com again I apologize for any inconvenience the resent dealership visit has caused. Thank you
*** ***Service DirectorWilde Toyota***###-###-####

Revdex.com, In response.. The original estimate for repair was $770. There were additional services added and authorized by the Kress' The additional services added were...right rear spring and both rear shocksand transmission pan gasket was leaking.These additional services were
completed and the additional services bring the bill up $1649.39The *** van is a with 180,miles and it is likely as time and mileage go on that repairs will unfortunately pop up andsome seem to be bad timing at times.Also please note that a above and beyond % discount was used on the entire bill.If the *** family would like to come back and discuss things with our technical team of managers and mechanicswe would certainly make the time to help retrace and evaluate their vehicle needs forward all in the spirit ofgood business as we value theirs.We have closed this matter internally.Respectfully Wilde Toyota

Revdex.com,In response we do apologize for Ms *** concern. We feel that in investigating things that there was some bad timing as to the eventsshe mentioned. Wilde was in the process of sending the mentioned car to auction which had a damaged window increasing our cost of salewhich wasn't
updated on the website. We did call Ms *** apologizing to her offering her the opportunity for us to retrieve the car from auctionwith her having the opportunity to be able to purchase the vehicle which she denied.We have a long tradition of taking care of customers at a very high level and have been recognized for those efforts in many arenas. Howeverthings happen without intention that we do apologize for.Please accept our apologies. Respectfully Wilde Toyota

Revdex.com,Again in response...Ms [redacted] should review her concerns with Toyota Financial Services in respect to here payments and the timing and collecting and postings of them.In respect to her hitch that again is something Toyota Financial Services can address.  Wilde Toyota is happy to review in person with Ms [redacted]and concerns to help counsel her.  If so please call and make an appointment with one of our Finance Directors.RespectfullyWilde Toyota

Revdex.com We apologize to Ms [redacted].  Our administration department has refunded her deposit today. Respectfully, Wilde Toyota

Revdex.comBased on Mr [redacted] response, we are clear as to his wishes.  He can reach out to Terry [redacted] and make an appointment to come in and sign for his credit card refund. Wilde Toyota

Revdex.com:
I went into Wilde Toyota and spoke with the [redacted] and we came to an agreement on the terms of my complaint. I am satisfied with the outcome and would like to thank you for assisting in this matter complaint ID [redacted]. 
Regards,
[redacted]

Problem:I have filed a complaint with the Revdex.com before against Toyota Wilde due to issues with my financing contract. Once the dealership received the compliant, they called me and told me they will refund $5k, which was the down payment on the new vehicle, to me after the vehicle...

was returned. This never happened because the dealers explained that they needed to "stop" the process so the finance company could go back and "match up information" because I said I had concerns that my application may have been altered without my knowledge after my signature was on it because the finance company reported several incorrect pieces of information to me. A few days later, the dealer called me and told me the finance company would not be continuing with approval of the loan after corrections were updated and to return the car and we would "go from there". I returned the car and the dealer approached me and asked for the keys to get the mileage on the car right away. Once the dealer returned, he informed me that the dealership decided to take the car, keep my trade-in, and keep my $5k down payment I put on the new car. I ultimately was forced to leave the dealership without either cars and out of $5k. The dealer proceeded to tell me that because of their mistake with my credit application and them not reporting my updating information to the finance company when I initially asked them to, I was still liable for paying for my trade-in's negative equity; however, the contract became invalid once I was never financed. I asked if I could just simply have my trade-in back. The dealership told me it was too late because they sold my trade-in. The dealership sold my trade-in before I ever was financed. Instead of acknowledging their errors and simply refunding me of my $5k, they told me I need to give them an additional $2.5k to pay for a vehicle that I traded-in and that they have already sold before assuring I was financed with correct and accurate information. This dealership did not bother to work any arrangements out with me following their errors. I have been going through this with the dealership for over a month now and I simply want my $5k down payment back and we can go from there. I sacrificed my school savings as an investment for a reliable vehicle to get me through my last year of university. They took both vehicles from me and refuse to refund me even though they have made several errors.TranslateDesired Resolution / OutcomeDesired Resolution:RefundselectDesired Outcome:I really would like to receive my down payment of $5k back. I no longer have the vehicle I was supposed to be financed for and I no longer have my trade-in that they sold. The contract fell through once I was never financed. I want to receive my $5k down payment back and we can go from there.