Rancho Dental Group

Good Morning, On April 26, Miss [redacted] return back to our office for an Exam and X-raysOur Staff took a full serious of X-rays (BW and PA) after Dr [redacted] perform his oral exam he diagnose the following: *Extraction*Root canal, post and build uo and crown*fillings [redacted] Implant *Depp cleaning After mentioning to patient and speaking to Policy holder [redacted] (mother of the patient) Mrs [redacted] agree to perform and continue with the treatment due that her daughter is young in gae and she was worry about her personal hygiene and all the teeth that were involve (1,4,5,16,17,19)At first she agree to perform with implant and inserting bone graphWe perform a CT SCAN and all the exam to move forward with the surgery of the implantOn 04/27/2016Dr [redacted] Extracted #and place bone graphOn 04/27/2016Dr [redacted] perform an RCT root canal on #305/4/2016Dr [redacted] extracted (1-4-5-) bone graph was place (Osteogenios)On 05/25/Dr [redacted] perform with the following treatment SRP (4143) all four quadrants and tooth #Post 13-DO filling and crownOn the following dates patient had schedule an appointments but there was no call and no show:05/13/201606/01/201606/03/201606/13/201606/17/2016On 06/18/Dr [redacted] remove the sutures on the area of the extraction and provided with an RX for Amoxicillin 500mg Disp Tabs for infectionAsk patient that Dr [redacted] want to see her back in a week.On 06/23/Dr [redacted] perform with the following work: On tooth #MLB and MLBD10ML and deliver of tooth #crownOn 06/24/NO SHOWOn 07/13/Doctor perform the preparation for her upper right bridge involving (3-4-5-6) Once again patient was asking Drthat she didn't want to continue with her work due that her boyfriend mother was an Dental assistant and she mention to patient that implant were not the best option so Doctor perform with an permeant bridgeShe was ok with itPatient was aware of the major treatment that was perform on her and her mother was too.On 07/NO SHOW Patient has had a lot of dental work completed but however she walk into our office asking myself about the refund due that she didn't completed her implantShe call the office with falls and aggressive languageI ask her that regarding the refund I would be need to speak to Mrs [redacted] due that she was the no responsible to her accountOn 08/10/after review this account I thought it was fair that Dr [redacted] has the right to charge for his work that has been completed on Miss ***Mrs [redacted] was ok with her portion and she understood that she had to pay for all the services that were doneWe also dismiss Miss [redacted] from our office due to her aggressive attitude to Dr [redacted] and staff.If there's any further questions that we could answerPlease feel free to contact our office [redacted] Sincere, [redacted] ***

here are the following  claim statements I have also sent them directly from my email to you so please let me know if you receive them as well thank you margarita [redacted]

Good Morning, On April 26, 2016 Miss [redacted] return back to our office for an Exam and X-rays. Our Staff took a full serious of X-rays (4 BW and 10 PA) after Dr [redacted] perform his oral exam he diagnose the following: *Extraction*Root canal, post and build uo and crown*fillings * Implant *Depp...

cleaning After mentioning to patient and speaking to Policy holder [redacted] (mother of the patient) Mrs [redacted] agree to perform and continue with the treatment due that her daughter is young in gae and she was worry about her personal hygiene and all the teeth that were involve (1,4,5,16,17,19)At first she agree to perform with implant and inserting bone graph. We perform a CT SCAN and all the exam to move forward with the surgery of the implant. On 04/27/2016Dr. [redacted] Extracted #19 and place bone graphOn 04/27/2016Dr. [redacted] perform an RCT root canal on #305/4/2016Dr. [redacted] extracted (1-4-5-) bone graph was place (Osteogenios)On 05/25/2016 Dr. [redacted] perform with the following treatment SRP (4143) all 4 four quadrants and tooth #3 Post 13-DO filling and 30 crownOn the following dates patient had schedule an appointments but there was no call and no show:05/13/201606/01/201606/03/201606/13/201606/17/2016On 06/18/2016 Dr. [redacted] remove the sutures on the area of the extraction and provided with an RX for Amoxicillin 500mg Disp 24 Tabs for infection. Ask patient that Dr. [redacted] want to see her back in a week.On 06/23/2016 Dr. [redacted] perform with the following work: On tooth #8 MLB and 9 MLBD10ML and deliver of tooth #30 crownOn 06/24/2016 NO SHOWOn 07/13/2016 Doctor perform the preparation for her upper right bridge involving (3-4-5-6) Once again patient was asking Dr. that she didn't want to continue with her work due that her boyfriend mother was an Dental assistant and she mention to patient that implant were not the best option so Doctor perform with an permeant bridge. She was ok with it. Patient was aware of the major treatment that was perform on her and her mother was too.On 07/2016 NO SHOW Patient has had a lot of dental work completed but however she walk into our office asking myself about the refund due that she didn't completed her implant. She call the office with falls and aggressive language. I ask her that regarding the refund I would be need to speak to Mrs [redacted] due that she was the no responsible to her account. On 08/10/2016 after review this account I thought it was fair that Dr. [redacted] has the right to charge for his work that has been completed on Miss [redacted]. Mrs [redacted] was ok with her portion and she understood that she had to pay for all the services that were done. We also dismiss Miss [redacted] from our office due to her aggressive attitude to Dr. [redacted] and staff.If there's any further questions that we could answer. Please feel free to contact our office. [redacted]Sincere,[redacted]

The office manager at Rancho Dental Group, was extremely unprofessional when it came to our complaint. Long story short, Rancho Dental Group assumed that procedures my wife had done were not covered by our insurance, so they never bothered to submit the procedure codes to the insurance company. As a result, they overbilled us by at least $3000!

When we brought up the discrepancies in the charges, the office manager said they would "investigate with billing." It took FOUR MONTHS of calling and asking for updates. Every time we would get pushed off another week, another few days... each time we would call on those days (because we had not received any updates) she wouldn't be available. How convenient.

We ended up opening a complaint through our insurance to get them to deal with this. The dentist office never once admitted or entertained that they could have been in the wrong. Every time we contacted them they made it seem like it was our fault that the billing was wrong, and that "I did not believe you were owed a refund." Then they would just ignore us and hoped we would go away.

Absolutely miserable experience. Avoid them at all costs!