Radia Inc PS

Radia received an incorrect address from the hospital where services were renderedThere was no keying error and addresses are not hand entered into our systemThe patient was contacted by our customer service representativeWe are sorry for any inconvenience this has caused youA letter
regarding the account and assurance that the patients credit will not be affected by the error will be mailed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Richard M***

Before Radia can publicly communicate with you regarding your account, we must receive a written release from youA release form will be mailed to the address in this complaint. Once received, we will be able to respond to your concerns publicly utilizing this websiteIf you would rather
handle this matter privately, you may speak to our representative, TriciaShe left a message and sent an email to you today, 8/4/She would be happy to go through your account with you

RE: Complaint ID #***
In response to the complaint received by the Revdex.com, Radia is not contracted with USAA Casualty Insurance Company and is under no obligation to accept payment for services in fullAttached you will find the payment and explanation of benefits received by Radia for
services rendered
Radia’s billing company tracks and records all phone conversationsThe patient’s insurance carrier did not contact Radia and speak to a representativeWe have record of instances where the system was accessedThe instances show electronic activity onlyThose instances were on July 11, and September 15, If a balance was provided as zero during that September 15th interaction, it is because the account was referred to our outside collection agency on July 26, and there is currently no money owed to Radia directlyThe balance was assigned and is now owed to the collection agency
If the patient can provide written proof that Radia agreed to a discounted rate, we will honor that agreement

RE: *** ***
ID # ***
Dear Revdex.com:
Thank you for your recent letter regarding the complaint submitted to your organization by *** ***.*** *** LLC provides medical billing management services on behalf Radia IncAs such, I amresponding to your inquiry on their
behalfIt is our mutual goal to provide accurate and timely billingservices in a satisfYing manner to the patients of Radia Inc
Our review of the patient's account has resulted in these findings:• The patient was approved for refund of $136.40.As a result of these findings, we have taken the following corrective actions:• The patient's refund check will be mailed out on 2/1/for $136.40.We apologize for the inconvenience this has caused *** ***At this time, we request you close thiscomplaint as we have resolved it in a satisfactory manner
If you have any questions, please feel free to contact me by e-mail at ra***@zotecpartners.com
Renee A***Manager***Carmel, IN 46032cc: Ned C***, Chief Compliance Officer

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Payment was receivedNo further action can be taken at this timeI consider this matter to be closed

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me it is followed up with as mentioned in the letterLooking for complete closure of this bill.Sincerely, *** ***

Sent: Wednesday, November 18, 6:PMTo: info Subject: This issue has been resolved
Complaint ID:
Received a check from Radia today FINALLY!!!
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Radia attempted to bill these claims to Tricare several times with no luck until the claims billed on 8/29/were finally paid on 9/27/The most recent invoice sent on 9/20/was prior to the receipt of the insurance paymentThe account balance is currently zero

I believe this issue to be resolved

Response to this complaint was sent via mail directly to the patient

You should receive a letter of explanation in the mail, along with the release formThe release form is only intended to provide us with the permission to publicly disclose protected health information about this account on this websiteWe are not allowed to discuss any private matters, even about billing, in a public manner without your permissionYou should have also received a voice mail from Darla P*** yesterdayShe is calling to assist youPlease contact her back so that we can work together to get this issue resolved for you

Complaint: ***I am rejecting this response because: this is not resolving the issue. I will complete their paperwork and call their representative, but I am not ready to close my complaint until the issue for billing me for a service for my deceased husband.Sincerely,*** ***

Before Radia can publicly communicate with you regarding protected health information, we must receive a written releaseA release form will be mailed to the address in this complaint. Once received, we will be able to respond appropriatelyI will include a summary of findings and my direct
contact information just in case you would rather handle this matter privately

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Revdex.com:the insurance company already paid the 7/11/13 service dated processd was 7/19/2013 $117.60 copy of insurance company explanation of benefit was send to your office, the girl in your office should pay attention to the copy I send and also the girl confirm they received. 
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because: a signed release is not possible.  The patient (my husband) is deceased.   Also,  why would a signed release be necessary to explain why they are trying to collect on a bill from 2013.  The charge should just be waived at this late date.   My husband passed away.  I have suffered enough and don't need the stress of coming up with the funds to pay this bill from two years ago.Sincerely,[redacted]