R & S Automotive

Extremely happy with work performed, we had our roof replaced All outside work completed in one day, they came, removed old roofing, made any necessary repairs, then put on a new roof! Workmen were professional and promptLeft my property looking better than when they arrivedI would recommend this company with no hesitation Thank You, Done Right!

I would like to first reconfirm my apologizes for the grill being placed on the seat of the car and the vehicle not being covered to the satisfaction of Ms***When this was first brought to my attention I took corrective actionsapologized, and offered to have the interior detailed immediately
Ms*** declined the interior detailI also spoke with Ms*** on the day delay on the repairI agreed at that time to grant Ms*** days of rental coverage at the shops expense starting the day she authorized repairs to continueShe agreed at that time and the offer still stands for the days once we continue repairsTo address to water damage and rust to her vehicle, at her request we filed a claim with our insurance company on her behalf for the water damagesThe insurance company inspected the vehicle and were unable to detect any water damageThe claim is still open with our insurance company and she would need to work with them on this issueThe rust on the vehicle is on the panels associated with the collision damage the vehicle was brought in forThe rust is consistent with collision damages that break through the corrosion protection exposing bare metal

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
9/21/15I am a year old lady who purchased a new Toyota Camry LE from Sterling McCall ToyotaMy car was hit from behind by a large SUV and pushed into the car in the front of me in which I sustained a bent frame in the front and rearMy car was towed to Sterling McCall on 6/23/and they failed to store or protect my car from further damage by covering the carDuring that time we were having torrential thunderstormsListed below are facts in this caseSterling McCall Restoration placed the front grill of my car with sharp points pointing down into my LEATHER SEATSHow is this detailed? Photos are being sent to the Revdex.com on this to be used in this complaint.2. Sterling McCall Restoration did not cover my trunk which would not close so that water was able to go inside my trunkMy car was brought there on 6/23/and stayed unprotected until 7/9/According to there own Salesman at Sterling McCall Toyota Dealership in Houston Texas on I-my car would now have a rough damage according to Kelley's blue book and they would not be able to take the car as a trade but would have to wholesale the carMy car also has a bent frame from the original accident in the front and rearSterling McCall also did not cover the other damages to the car in an effort to prevent any rustPhotos and full documentation is being sent to the Revdex.com on this to be used in this complaintSterling McCall was negligent in not providing a supplement to my insurance company for days which cost me days of rentalI have requested days rental reimbursementI filed a claim with Sterling McCall Restoration Insurance carrier ESIS par of the ACE group and found out that there are many lawsuits on line against this carrierI asked to be notified first before an adjuster went out but was not notifiedI then requested that an outside adjuster (Outside of ESIS) be obtained in accordance with Texas Department of Insurance rules and regulations in which we would both get and agree on a mutually selected adjuster and their insurance company has not responded to this request. I sent an email to ESIS on 8/21/to a Supervisor, Inga Thomas requesting an outside adjuster be used and both parties pay the cost of the adjuster used. I told the Supervisor that I did not want any of there personnel to inspect my car. ESIS sent out an adjuster anyway and they did not have my permission to inspect or be near my car. ACCORDING TO THE TEXAS DEPARTMENT OF INSURANCE WEBSITE ON LICENSING OF AGENTS THE ADJUSTER, DON LOHBERG THAT WAS SENT OUT TO INSPECT MY CAR WITHOUT MY PERMISSION IS ALLGEDLY NOT LICENSED IN THE STATE OF TEXAS. I am requesting a NEW REPLACEMENT CAR FROM Sterling McCall Toyota. *** ** ***

I apologize for experience at Sterling McCall Restoration Center.it is may understanding all repairs have been completed at this timeIf this is not the case please contact me at and I will make sure they get completed

I apologize for the experience you have had at Sterling McCall Restoration Center. We have contacted [redacted] and they have revised the estimate for the actual cost of the step bars plus customary mark up. I have attached a copy of the revised estimate and copy of the refund check that will be send to...

[redacted] today.

Extremely happy with work performed, we had our roof replaced. All outside work completed in one day, they came, removed old roofing, made any necessary repairs, then put on a new roof! Workmen were professional and prompt. Left my property looking better than when they arrived. I would recommend this company with no hesitation. Thank You, Done Right!

Paid half down to have transmission rebuilt. It has been one year and they have yet to return my vehicle. In April 2015 I had my vehicle towed to have the transmission rebuilt. I paid $750 down and would owe $750 upon completion. I have called and messaged [redacted]. He has made false promises and even told me I needed to contact the 3rd party transmission shop. It has been one year. I am still without a vehicle. I have gotten calls stating that mice have chewed my seat belts up.Desired SettlementI want my transmission fixed. I also want anything fixed that has gone wrong within the last year it has been sitting there.