R & R Contractors, Ltd.

Dear Ms***, Menehune Water Company would like to thank you for bringing to our attention the many challenges you've encountered in trying to receive a refund on bottles returned At this time we would like to extend our sincerest apologies regarding these ordeals and for responding to the Revdex.com complaint email in a late fashion Attached please find a copy of the reconciliation letter dated May 19, explaining what was found on the report It is procedure for all canceled accounts that an audit be conducted This audit informs us how many bottles were charged deposits and how many bottles were returned for creditThe difference between the two amounts would be how many bottles you should have on hand or is able to return for credit The discrepancy lies on 7/25/where prior to that date the amount of bottles you should have is bottles on hand Then on 7/25/you returned a total of empties and had only refilled of the empties you returned The remaining empties was credited to your account From that point, how did you acquire an excess of bottles? Although your receipt shows you returned empties on 1/30/15, it was still subject to an audit Please be advised that the driver does not have an accounting of your account and his primary duty is to drop off or pick up bottles or equipment Unfortunately, we are unable to refund you an additional $as deposits on those bottles were never paid on

Hello,This is in response to the complaint by [redacted] (Acct [redacted] ) I reviewed the activities of her account and do show a credit of $processed on 6/2/in reference to the letter Uilani B [redacted] sent her, another $credit was processed on 8/25/to clear her balance.Her account has been credited in its entirety and customer does not owe us anything.Thank you

$will be adjusted to close the account

Complaint: ***
I am rejecting this response because: I don't understand the responsePlease reiterate.
Sincerely,
*** ***

According to Menehune Water Company's records,
a refund check dated 8/18/ck#in the amount of $was mailed out on 8/20/and according to the Customer Service Representative named *** she spoke to the refund check was received on 8/21/She was not able to deposit check
pending a reconciliation report she wanted Menehune Water to furnishThat was furnished to her on 9/3/

Dear Ms. [redacted],
Menehune Water Company would like to thank you for bringing to our attention the many challenges you've encountered in trying to receive a refund on bottles returned.   At this time we would like to extend our sincerest...

apologies regarding  these ordeals  and for responding to the Revdex.com complaint email in a late fashion.
Attached please find a copy of the reconciliation letter dated May 19, 2015 explaining what was found on the report.   It is procedure for all canceled accounts that an audit be conducted.  This audit informs us how many bottles were charged deposits and how many bottles were returned for credit. The difference between the two amounts would be how many bottles you should have on hand or is able to return for credit.  The discrepancy lies on 7/25/14 where prior to that date the amount of bottles you should have is 4 bottles on hand.  Then on 7/25/14 you returned a total of 8 empties and had only refilled 4 of the 8 empties you returned.  The remaining 4 empties was credited to your account.  From that point, how did you acquire an excess of 4 bottles?  Although your receipt shows you returned 5 empties on 1/30/15, it was still subject to an audit.  Please be advised that the driver does not have an accounting of your account and his primary duty is to drop off or pick up bottles or equipment.   Unfortunately, we are unable to refund you an additional $40 as deposits on those bottles were never paid on.

Hello,[redacted]'s account has been credited $94.97.  Collection agency has ceased all collections and account is now closed.Thank you.

Hello,This is in response to the complaint by [redacted] (Acct. [redacted]).  I reviewed the activities of her account and do show a credit of $53.00 processed on 6/2/15 in reference to the letter Uilani B[redacted] sent her, another $30.00 credit was processed on 8/25/15 to clear her...

balance.Her account has been credited in its entirety and customer does not owe us anything.Thank you.