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R & K Home Improvement Company

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R & K Home Improvement Company Reviews (1)

My home project was started 1yr. ago and has not been completed but the contractor has been paid in full.R & K were hired Oct.-2012 to repair the walls and floors of two rooms damaged by water, exterior red wood siding & areas of the roof missing flashing. The roof was cleared but due to early snow, it was agreed that repairs to the roof & siding would be done in the spring, 2013 the repairs have never been done. The walls and floors of the two rooms were done during the winter 2012/2013 but some trim work was not completed. R & K never returned in the spring as promised no show & no call. When [redacted] was contacted in June/July he said the repairs would be done the following wk. if he had to go on the roof himself. That wk. no show & no call. In August I reached him again and was told work would be done by the following Tuesday. Once again, no show no call. When finally reached, I was told of a family matter that came up. I was sympathetic but was assured the project would be done soon. I have since waited and delayed any action against the company because family does come first. But it has now been a year the roof & siding can not go another year unrepaired & snow could came and delay repairs again if not done ASAP. I have paid R & K all monies due as a good faith gesture and trusting them to keep their word & do the right thing. I have been lied to, I've been understanding & more than patient. All contracted cost were paid in full by check & [redacted] does not dispute that. Why he has taken the money & not done on several occasions what he has said he would do, even promised to do is beyond me. I actually thought he and his son and I had a good relationship, so I trusted them to finish when they wanted full payment before project completion. However I will not be toyed with or have my understanding nature and patience betrayed and my money stolen. The secretary of consumer affairs and the Worcester County D.A.'s office have suggested the Revdex.com be contacted re:resolution as a first step before filling formally with their offices and having to go to court. I just want the project completed but if I need to resolve this in court then I will. Contractors can not be allowed to rip off consumers who put trust in them. One study estimates that for everyone who files a complaint, seven consumers do not for a number of reasons. The more that fail to file a complaint, the more likely a contractor is to keep delaying and stealing hoping the consumer goes away. I'm not suggesting that this is R & K's standard operating practice but I refuse to be a victim of lack of professionalism. They market themselves as being on time and under budget. They will be made to honor their commitments to me and hopefully this will be the end of a very disappointing and unnecessary series of events. 7Desired SettlementI just want what I paid for. 'Project Completion' Let the work get done so we can all move on.Business Response will take care of it right away, please give us one week. my wife passed away and I have been detoured due to her illneee

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Description: Construction & Remodeling Services, Windows - Installation & Service, Contractors-General, Roofing Contractors, Kitchen & Bath - Design & Remodeling, Home Improvements, Kitchen & Bath Design, Building Contractors, Siding Contractors, Kitchen Remodeling, P

Address: 16 Dodge Ave, Worcester, Massachusetts, United States, 01606-2468

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