R E W, Inc.

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it
Revdex.com:
The promoter kit was returned to them unopened, and, I should not be charged for itHowever, $is a small price to pay to disassociate myself from that company, VisalusNo further action is needed
Regards,
*** ***

Dear Ms***,Thank you for providing us the opportunity to respond to this complaintWe understand and apologize for the frustration this has caused Ms***Upon investigation, we see that Ms*** actually had two recurring orders on her accountOne order was cancelled through the ViNet
website in May and she would have received confirmation from usHowever, the second order was not cancelled until she contacted us on July 18, We have requested a full refund for both orders as a courtesy to Ms***Because she paid via PayPal, the funds should be available to her in 7-business days.We hope this resolves the matterIf we can be of any further assistance, please do not hesitate to contact us.Sincerely,*** *** Compliance AnalystVi. LifeHealthProsperity.vi.com | [email protected] | ###-###-#### *** *** ***, Detroit, MI 48226 | fax ###-###-####

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Also, if you would like you can email me the shipping label and I will send the product out tomorrow.
Regards,
*** ***

Dear Ms***,Thank you for the additional opportunity to respond to this complaint.Since Ms*** claims she is unable to use any of our products, we will make an exception and change her product credit refund into a monetary refund We hope this resolves the issue.Please let me know if you need any additional information.Sincerely,*** ***Research & Compliance

Dear Ms***,Thank you for the opportunity to respond to this complaint.I have looked into Ms***'s account and see that she requested to cancel her auto-ship on 9/9/ During this call she was advised that auto-ship cancellations are not finalized until up to hours after the
request Ms***'s order then processed on 9/since the cancellation process was not yet finished We sincerely apologize for the inconvenience and will issue Ms*** a full refund on this order.Please let me know if you need any additional information.Sincerely,*** ***Research & Compliance

Dear Ms***,Thank you for the opportunity to respond to this complaint.I have looked into Ms***'s account and do see the order on 8/14/that she is referring to Ms*** claims that she canceled her auto-ship, however, there is no record of this on her customer account
When she contacted Customer Service earlier today, she was given instructions on how to return the package Normally, she would receive a refund minus shipping costs but we will make an exception this time as a courtesy to her.Once we have confirmation the product has been returned to our warehouse, we will issue a full refund in the amount of $110.99.Please let me know if you need any additional information.Sincerely,*** ***Research & Compliance

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it
Revdex.com:
I appreciate your prompt response and assistance in this matter I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedI appreciate *** responding very quickly and kindly.
Regards,
*** ***

[A default letter is provided here which indicates your rejection of the business's response.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
[You must provide details of why you are not satisfied with this resolutionPlease type details here:]
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. Furthermore I would like confirmation that no additional changes will be applied to my card for future purchases and would like my account with Visalus closedI will wait for the business to perform this action and confirmation of the latter, if it does, will consider this complaint resolved
Regards,
*** ***

Dear Ms***,Thank you for the opportunity to respond to this complaint.I have looked into Ms***'s account and can confirm that she has been completely removed from all e-mail alerts She will not remove any more e-mails from our company.Please let me know if you need any additional
information.Sincerely,*** ***Research & Compliance

Dear Ms***,Thank you for the opportunity to respond to this complaint.I have looked into Ms*** account and do see one of the $charges she is referring to on 4/20/ However, I do not see the second $charge that Ms*** claims was billed the previous year A $
Annual Renewal Fee for being a registered Promoter was the only charge in Further, there is no cancellation statement on record prior to today On 12/14/2012, Ms*** contacted Customer Service to inquire about her order and why she had not received it yet She was informed that the package was damaged in transit and was issued a refund for this order This was the last note in Ms*** account history prior to today.As a courtesy, we will issue a refund in the amount of $and permanently close Ms*** account She is not entitled to any additional refunds since there is no statement on record and there is no additional $charge from the year before.Please let me know if you need any additional information.Sincerely,*** ***Research & Compliance

[A default letter is provided here which indicates your rejection of the business's offer.
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this offer appear below:
From: *** *** [***@gmail.com]
Sent: Thursday, May 21, 11:AM
To: *** ***
Subject: Re: You have a new message from the Revdex.com complaint #***.Mr***,I see now that you are not willing to give me my money
back. The agent clearly said that she saw where my information was taken
out, but the same number was put back in. I am not dumb and I know what I
heard. It is very simple. We can do this the easy way or the hard
way. I work with a Lawyer and he is willing to take my case. I know
for a fact that I took my information out that night, that is why I wasn't even
thinking that money was coming out of my accountt. I am sure this is how
Visalus get their money by scamming people like this. I have spoke to
plenty of people who stated the same thing happened to them, but they recovered
their money. They also told me if I go to court that they will be willing
to witness. I am not trying to get anything that I am not owedThis is
bad business and if that is the case you need to tell people to just call in to
take the information off in stead of going through the computer, because
evidently you can say this every time that your system didn't take it.Regards,
*** F*
Regards,
*** ***

Dear Ms***,Thank you for the opportunity to respond to this complaint.I have looked into Mr*** account and do not see the $charge he is referring to The charge was actually on *** *** account I do see that *** called Customer Service and asked for this
account to be canceled on 7/21/15, however, the charge was processed on 4/20/and there was no request to close the account prior to this date.As a courtesy, I will send a request to have this $charge refunded to Mr*** credit card and can assure him that there will be no further charges on his account or *** account.Please let me know if you need any additional information.Sincerely,*** ***Research & Compliance

Dear Ms***,Thank you for the additional opportunity to respond to this complaint.As I mentioned in myprevious response, the $charges are something that can be opted into upon signing up It is not a requirement for being a Promoter Ms*** either opted into the $website subscription herself or her sponsor chose it for her We will not issue any additional refunds as this was not our mistake.Our records indicate that her enroller was *** *** Ms*** can reach out to this person if she wants the additional $returned to her.Please let me know if you need any additional information.Sincerely,*** ***Research & Compliance

Dear Ms***, Thank you for the opportunity to respond to this complaintI have read through Mr***'s complaint and have requested a full refund and return labelDepending on his financial institution, the funds should be available in 3-daysHe should receive the return label
via e-mail.As to the other components of the complaint, Mr*** has been a customer since February 2012. If there is anything else I can assist with, please do not hesitate to contact me. Sincerely,*** ***Research & Compliance

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedAll I need is an address to return the package
Regards,
*** ***