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R & D Motors, Incorporated

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Reviews R & D Motors, Incorporated

R & D Motors, Incorporated Reviews (8)

To whom it may concern:
This client came in on 6/16/for a water leak occurring on both the passenger side and driver side of vehicle from the top of the
windshieldThe client was charged $for the cleaning of the sunroof drains on his car due to an excessive about of debris found in the drainsHe called on June 27th to inform the Service department that the car was leaking on the driver side of the car, yet the passenger side was still dryThe customer was asked to bring vehicle in that day so we could check and verify the leakThe client at that point asked if A: We could provide him with a loaner car when he dropped the vehicle off, he was leaving town the following day and would not be back till the following FridayThe client was informed we could not lend him a loaner vehicle for an entire weekThe client was again suggested to bring the vehicle in to have the leak checkedB: He asked if we were going to reimburse him for fuel and tolls since he had been to the dealer three times this monthThe visits he mentioned were for three different repairs, one in April and two in June, again all different repairsThe client was informed that it is not our policy to pay for gas and tolls for a client to visit the dealer, however we would stand behind the work that was performed and that the water leak would immediately be checked and resolved at no chargeHe said that he expected not to be charged, but expected a monetary type of incentive because he had to return to the dealerHe was told once again that is not our policy, in which he said he would have to make an appointmentThe client has made an appointment for Friday 7/03/for us to check the water leak
Thank you,
Stan C***
General Manager

To whom it may concern:
This vehicle came to us for PA State Inspection and Emissions InspectionThe vehicle failed due to excessive play in the tie rod
endsThere were also several other repairs that were needed, all of which were declined by the customerAmong those repairs needed was a spiral cable for steering wheel controls to operate, a new air pump for suspension in rear of vehicle, a door light and a wheel and tire balanceThe client declined all repairsWhen we inspected the car there was no issue with the brakes that would have warranted us to perform anything other than a visual inspection of the brakes for PA InspectionThe client stated that after he left here he had someone else perform work on his vehicleIt was after someone else worked on his vehicle that he and his wife heard a rattleOur Service Manager drove the vehicle with a technician they only heard a minor rattle from the exhaust heat shield that was then correctedThe client then returned a third time with a noise and the emergency brake pads in his handThe e-brake pads are located inside of the rear rotorsAnother shop had been working on the vehicle where they removed the rear brake caliper and rotors this is the only way the client could have the e-brake pads in his hand. We cannot be responsible for repairs to a vehicle that has been worked on by another shop. The client drove 1,mile from time of inspection until time of him returning with the e-brake pads in his handIt is possible for the emergency brake pads to become sprung if the client drove with the e-brake engaged for a small amount of timeIn order to pass a PA Inspection the e-brake must hold the weight of the vehicle in which it did at the time of inspectionNo further inspection of the e-brake would have been requiredWe cannot be held responsible for something that could have happened at any-time after inspection or when it is consistently worked on by a non-*** dealership/shop
Thank you,
Stan C***
General manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:   The response by the general manager of [redacted] of Willow Grove, PA is clearly erroneous, patently and deliberately deceitful and misrepresented. Firstly, it was the service manager Steve, who said he did not have a loaner car for me on Saturday June 27, 2015, when he asked if I could bring the car back on Saturday, for [redacted] to make the full repairs they were paid to during the earlier visit. I certainly DID NOT REFUSE TO BRING MY CAR BACK ON SATURDAY BECAUSE A LOANER WAS NOT AVAILABLE FOR A WEEK. I told Steve I was preparing to go away and could not bring my car there on Saturday. [redacted] general manager's response attempts to make it appear their gross failure to make the required repairs which I paid for and they mislead me to believe were done, is not the issue since I could not bring my car back on Saturday. I reminded Steve I was just there on Monday June 22, 2015 for [redacted] to stop and repair the water leak to my car. I asked if he would reimburse me for my additional expense, i.e. gas and tolls, for having to travel back and for the same repair issue, which he refused. I thought this was a reasonable request, in view of Infiniti's  failure and responsibility to make the TOTAL REPAIRS WHICH THEY CHARGED ME FOR AND MISLEAD ME TO BELIEVE WERE PROPERLY DONE, which makes it necessary for me to return back to Infiniti. Obviously, customer service is not a priority for [redacted] of Willow Grove, PA, when this customer has to resort to filing a complaint with the Revdex.com, seeking redress to this issue.
  It has rained several days during my trip, which has resulted in a couple of inches of water, which has caused damages in my car and to my clothing, in addition to embarrassment, as a DIRECT RESULT of Infiniti's failure to stop the leak and prevent the water from entering my car. I made an appointment for July 3, 2015 when I return from my trip. If [redacted] of Willow Grove, PA finds that me asking for reimbursement for my additional travel expenses is OUTLANDISH, then they should give me a FULL REFUND AND I WILL GLADLY TAKE MY CAR TO ANOTHER [redacted] DEALER, TO HAVE THE REPAIRS PROPERLY DONE, and seek legal assistance for the resulting damages  caused by Infinit of Willow Grove, PA failure to make the repairs in the first place.
Sincerely,
[redacted]
ng
ring

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
The details listed by [redacted] of Willow Grove are NOT correct.  The rattle from the rear wheel was heard immediately (yet intermittent) after receiving the vehicle back from inspection on 6/2.  It was not after someone else worked on the vehicle. No other service was performed on the vehicle by any other mechanic before returning to [redacted] of Willow Grove on 6/12 because the noise from the back wheel was getting progressively worse.  On that 6/12 visit, the dealership said there are no issues that they can find (besides tightening the heat shield) - but the rattling noise from the back wheel was still very prominent driving home from the dealership. Was the rear wheel even looked at? Or just a rush test drive and no desire to look for the real issue (on a Friday afternoon)? They made note that the brake backing plate was rattling, but not adjusted.  What was causing it to rattle?  Did anyone look? At this point, I had no choice but to take it to another mechanic since [redacted] of Willow Grove claims nothing is wrong but the continued noises/rattling obviously state otherwise.  I took the vehicle to a mechanic on 6/15.  During this visit to another mechanic it was quickly discovered that the e-brake was the source of the rattling noises. No work was done on the rear wheel other than noticing the rattling, taking off the rotor to identify the rattling and the e-brake pads falling out. As a note - while the brake backing plate was noticeably pried away, neither were loose or rattling in anyway as stated by the dealership. It was not until the visit to [redacted] of Willow Grove on 6/18 that they acknowledged that the e-brake was obviously a problem (because I had the e-brake pads in hand) which caused the noises and further damage. The rattling was no longer present after the e-brake pads fell out. There is no way this is just 'a bad coincidence' as they stated. The noises and rattling were consistent from the time of our first visit (6/2) and after our second visit (6/12) - no work was done on the car between these two visits.
As for the other work that was declined - (1) none of it was needed for inspection; (2) the cost for the repair from [redacted] of Willow Grove was exorbitant.
I am not asking [redacted] of Willow Grove to be responsible for repairs that another shop performed.  But I am asking that they own up to issues that result from their shop when the vehicle is returned to me. We do not use the e-brake except on rare occasions (and do not recall using it anytime after the service on 6/2) - and there were no noises before the car was brought in for inspection. Could the e-brake have sprung while one of the mechanics/drivers at [redacted] had it on, in their possession, even for a small amount of time? Because the noise/rattling occurred when the vehicle was returned - not before.  It also appears to me that non-[redacted] mechanics are more competent in finding the real issues then the ones at this dealership. 
Regards,
[redacted]

To Whom it may concern,
The information given by the General Manager was given to Him by myself Steve the Service Manager. I offered the customer to bring me the car immediately for service on the Saturday. The customer then asked if he could have a loaner car and I said I did not have one available. The customer then said he was going out of town the following day and wanted to know what would happen if it rained were he was going. I again offered Him to bring me the car that day so we could stand behind our work. He stated that if I was not going to give him a loaner he could not bring me the car. Then he asked if He could bring the car would I refund Him for gas and tolls to come to the dealer. I told the customer that we stand behind our work, we would recheck the water leak at no charge, that day, however it was not our policy to pay for a clients gas and tolls. The client stated that if we were not going to give Him a loaner, and we were not going to pay for his gas and tolls, he would not bring the car up that Saturday. The customer called back and scheduled an appointment for July 3rd with a loaner car reserved.
 
Steve W[redacted]
Service Manager
[redacted] Willow Grove

Review: I had a brand new [redacted] coupe transfered from [redacted] of [redacted] to my purchasing dealer. The vehicle had sustained damage to the rear bumper while in the possesion of [redacted] of [redacted]. The repair is of a substandard nature, and is clearly visible on the vehicle. The damage and inferior repair were not disclosed to the purchasing dealer or to myself before being transfered. I have had a local factory backed body shop do an estimate for a proper repair to the rear bumper and was quoted in writing a price of $659.64 to correct the defects in the bumper caused by the inferior repair. I also paid $610.00 for a transfer fee to have this vehicle shipped to my selling dealer. The damage to the vehicle was not disclosed at any time to me or the selling dealership (before or after transfer). The repair on the rear bumper has already begun to fail, and I have only owned the vehicle for 2 months. I have filed a formal complaint with [redacted] Motor Co. and still have not received any correspondence from [redacted] of [redacted]. I feel that [redacted] of [redacted] consciously chose to do a substandard repair to avoid having to do a costly repair, and thusly have to disclose this information to a potential customer. I have attempted to contact [redacted] of [redacted] myself, and have not received a call back as of the filing of this complaint.Desired Settlement: I would like [redacted] of [redacted] to offer to repurchase the vehicle becuase of their non-disclosure of damage to the vehicle before purchase, and for attempting to make undisclosed repairs using an inferior process and products.

Review: I bought this and in less then a year and a half Ive been having problems with all these light s coming on, now I have called the dealer and spoke to the sales person also the manager and recently I have left the manager a message but never returned my call about the issue. Now they said to take it somewhere to get check but the thing is it cost money to get a diagnostic on the car and I do have a loan on the car and cant afford to take it in to a dealer and now the codes that are coming up have to deal with the tranny and having to replace torque converter clutch solenoid circuit which I was told that pretty much I have to get a new transmission which the dealer isnt going to pay for..I do understand I bought this with a 3 month warranty but I was told that they cleared the lights out before they put it out to sale because it had codes in the system when I went in for a recal on the air bags...I believe it was wrong to put this car for sale when it had fault lights on stating the transmission was bad but instead they just reset the codes and went ahead and sold it As Is...especially for 6400 dollars...Not happy and is breaking my pockets...Desired Settlement: I have called around a few places getting it done so I would like the problem to be fixed..I payed over 6k for the car and I am not able to pay for a new transmission to be installed into my car

Business

Response:

Dear [redacted],

My name is [redacted] (Parts and Service Director) for [redacted]. First and foremost, thank you for giving

us the opportunity to share our position. Our customer purchased the vehicle on 1/30/2012 which is 18 months ago. The customer was advised,

and signed documentation that the vehicle a 2002 Acura TL with 102,608 miles is being sold AS IS with No Warranty expressed or implied. The dealership

did NOT clear any faults or make any repair attempts to this vehicle. This vehicle was sold in good faith and was described AS IS.

As a good faith gesture, the Infiniti Service Manager offered to diagnose the vehicle at a discounted price. We don't feel we have any obligation to

pay for this repair.

I can provide you copies of the Buyer's Order and the AS IS sign off sheet that the customer signed and initialled. Please provide me a fax number

or email address for me to send the copies to you. Unfortuneately I am unable to attach any scanned items to this document.

Please contact me directly at [redacted] or [redacted] ext. [redacted]

Sincerely,

[redacted], Service and Parts Director

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]H

Review: [redacted]

I am rejecting this response because: Yes when I did call this last time thats what he did offer but him stating that the only action I made was a year and a half later is incorrect, I have contacted my cell phone provider to get my call log as I called and had calls received from [redacted] and the issue was brought up to him, Told me thats how the car is suppose to feel when driving as I was concerned that it wasnt, When I took it to an ACURA dealership in [redacted] PA ([redacted] Acura) they told me that it wasnt normal...[redacted] did say that they would do the best to help out before I took it to them and called and left him multiple messages that they said it was a transmission issue...I am in the military and had to go away for schools and training so I did not keep in contact as I was away..This is my issue I was told by an Acura dealership that it wasnt normal for it to be doing that but when I went to buy it and drove it he said that it was normal for it to do that and that they did a full service check on that car and it was good, I WAS LIED TO...I mean I can show you the call log that this wasnt the only time I called them after the car was purchased...And that car manager who is responding on this behalf wasnt even the one that I spoke to a year ago when I called [redacted] about the issue...All I have to say is these people sell cars to get them off there lot and to put moneys in there pocket and I paid for this car and all I have been doing was dealing with issues, thats unacceptable when your suppose to be putting people in cars that have no issues when it did before the purchase, I can also give you the number of the place I took it to that said that the code dealing with the transmission was already on there when I took it to them as I had some fault lights come on that they had to clear for me as I got something replaced and needed an actual dealership with the Scan tool to clear it..This place dont want to face the fact they sold me a car that had the issue...yes I understand if I payed 3 or 4k for the car but I paid over 6k for the car it should have not given me issues in less then 6 months after I bought it.

Business

Response:

Dear [redacted],

Please see attached documents,

As a goodwill gesture, [redacted] will install the customer provided transmisson free of charge.

So we are clear, the customer would pay for the transmission either new or used. infiniti of Willow Grove will install it free of charge.

We will NOT pay for another service facility to install.

We will NOT WARRANTY the customer provided transmission.

Thank you,

Consumer

Response:

I do accept that they will install my transmission at no cost but that I have to provide my own transmission new/used and that they will not warranty it...I wish when I spoke to you [redacted] on the phone you could have settled this then, I hope you understand were Im coming from [redacted] that me paying almost 7 thousand for a car and not having it long and already having to replace a transmission...Thank you and I am in the search for a transmission as they are pretty expensive used or new and I will notify you when I get one. Will they send me something in the mail so that I have stating that they will provide this service when I get a transmission?? As I know managers do find other jobs and I dont know how long [redacted] maybe there...

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

I bought this and in less then a year and a half Ive been having problems with all these light s coming on, now I have called the dealer and spoke to the sales person also the manager and recently I have left the manager a message but never returned my call about the issue. Now they said to take it somewhere to get check but the thing is it cost money to get a diagnostic on the car and I do have a loan on the car and cant afford to take it in to a dealer and now the codes that are coming up have to deal with the tranny and having to replace torque converter clutch solenoid circuit which I was told that pretty much I have to get a new transmission which the dealer isnt going to pay for..I do understand I bought this with a 3 month warranty but I was told that they cleared the lights out before they put it out to sale because it had codes in the system when I went in for a recal on the air bags...I believe it was wrong to put this car for sale when it had fault lights on stating the transmission was bad but instead they just reset the codes and went ahead and sold it As Is...especially for 6400 dollars...Not happy and is breaking my pockets...

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Description: Auto Repair & Service

Address: 1510 Easton Road, Willow Grove, Pennsylvania, United States, 19090

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