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R & R Automotive Specialists, Inc.

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Reviews R & R Automotive Specialists, Inc.

R & R Automotive Specialists, Inc. Reviews (1)

Review: I took my car there for repair. 2005 Mazda 6. They gave me estimate of 1800 to 2400 to fix. I chose to fix it and it was returned to me and I paid 1883.76. I drove it 10 minutes and it broke down. They said it would be about 1800 unless computer needed repair. When I took back after broke down after I picked back up they said they wouldn't fix unless I put a motor in it. The motor wasn't the issue when I took it in. I have reciept of parts and work that was done. They diagnosed the wrong problem and I should get refund.Desired Settlement: Refund of the work done that didn't fix problem?

Business

Response:

Ms [redacted] brought [redacted] car in that was cutting off, no start until cools off, had no power Was told someone else had tried to repair with new crank sensor.

We diag. car, was loosing ign. when getting hot. Pinpoint tested system found PCM was not firing spark plugs, I also noticed car had no power and motor was making alot of valve train noise when running. Found oil was up on dipstick (over full), smelled like gas. So we changed oil & filter to try to help engine noise. Car sounded like timing chain had jumped. Recommended we check timing chain before replacing computer because if chain had jumped computer would be a waste of money. Told her if basic part of motor wasn't right computer would not function right. I had seen this happen on another Mazada we fixed. She said go ahead and check chain. this was a 5hr procedure, which we found car to be in time. Now we are still trying to find lack of power, which after about 4 more hours found rear converter had come apart and clogged exhaust. She said to go ahead and replace converter assy. after replacement of converter, car still did not run very well. Ran compression test on engine found low compression, apparently converter has caused damage to motor. Unsure how long had been driven that way. Was thinking new oil & converter would help compression & power. Did not. Feel like converter and abuse from previous owner has caused problems. Has after market intake system which also could have caused damage to engine.

I have spent over 20 some hours trying to solve problems with car, I have only installed parts that I found defective & no more. I can't see installing computer if motor is bad, This is what I had told them.

I feel bad for [redacted] that she bought this problem in the first place, told her if she had brought car to me I would not recommend car. I have tired to help as much as I can without spending unnecessary money. Unfortunately

If I had charged her for all the Diag. I had on car it would have been over $1500.00 plus the $1883.00 in repairs.

I don' feel that I should have to pay for repairs on [redacted] car. I have tried to the best of my ability to make car run better. Car needs major repairs starting with motor.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear

After picking the mazda up I broke down 2 miles down the road. I took it bavk to r & r and he told me it was the computer which is the same thing he was suppose to fix to begin with. I then got the car towed to the mazda place in salem and he told me the car had 18 bad sensors and the engine was blown also that it would take $7000 to fix, r and r said it would only take 2500 to fix. Being a mechanic shouldnt r and r have known that the engine was blown?

Regards

Business

Response:

Once again I know car needs computer, however as I told customer it was a waste of money to install any other parts unless motor was repaired first. I spent hours making sure motor was in time, which I first thought had jump time.

Yes it needs motor, my est. for $2500 was to repair timing chain and install computer. Not replace motor. EST to install used motor would be $4200.00. I did not see were car needed 18 sensors. Like I explained to customer if basic part of motor isn't working computer can't work right.

If I had charged for diag. to car it would have been around $1900.00 including what you were charged.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

One again if u new the motor was bad why did u do anything else to the car? You never told me the motor was bad, untill after you put 1800 worth of work on the car

Regards,

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Description: AUTO REPAIR & SERVICE, AUTO AIR CONDITIONING, AUTO SERVICES - OIL & LUBE, AUTO DIAGNOSTIC SERVICE, TRANSMISSIONS-AUTOMOBILE, BRAKE SERVICE, Auto Repair - Tune-Up, FUEL INJECTORS - REBUILD & REPAIR, ENGINES-FUEL INJECTION SERVICE & PARTS, AUTO REPAIR - POWER STEERING, AUTO HEADLIGHT RESTORATION, AUTO - FLEET SERVICE, AUTO INSPECTION STATIONS, Auto Repair - Shocks, AUTO REPAIR - SUSPENSION

Address: 221 Walnut Avenue, Vinton, Virginia, United States, 24179

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