R & N Tire & Auto Center

Complaint: [redacted] I am rejecting this response because: yes the bill was in [redacted] name but she has never owned the vechile and I have photos of the starterIt was never changed and the mechanic who replaced the water pump on the vechile is the one who told me about the starter Plus I live in [redacted] and will not be returning to [redacted] anytime in the future Sincerely, [redacted] ***

We serviced the vehicle connected to the complaint on February 18, It is a ***
*** which, at that time, belonged to *** *** of *** ** Among the
various repairs we completed, a new starter was installed I have the paperwork from the vendor we purchased the starter from It is possible that the starter was defective; this happens sometimesIf Ms*** would bring the vehicle in, we would be very happy to examine it and review our work, making any and all adjustments necessary to everyone's satisfaction We stand behind our repairs, and sincerely wish to assure you that the new starter was installed as requested by the (evidently) previous owner, Ms*** If I can be of further assistance to you in this matter, please contact me Thank you *** ***
***

Complaint: [redacted]
I am rejecting this response because: yes the bill was in [redacted] name but she has never owned the vechile and I have photos of the starter. It was never changed and the mechanic who replaced the water pump on the vechile is the one who told me about the starter. 
Plus I live in [redacted] and will not be returning to [redacted] anytime in the future. 
Sincerely,
[redacted]

I have attached a copy of the invoice for the new starter we purchased for this vehicle.  It was definitely installed on the
[redacted].  Additionally, I can provide a copy of our invoice to Ms. [redacted] for the service repairs on the vehicle, which
was paid by a [redacted] and the name [redacted] is clearly on the credit card slip.  In my conversations with Ms. [redacted],
she assured us the repairs were done to her satisfaction before Ms. [redacted] acquired the vehicle,  including the starter.  
If Ms. [redacted] would like to call me to try to work this out to our mutual satisfaction, I can be reached at [redacted]
Thank you for your attention to this matter.
[redacted]

Review: Charged for new starter and the starter was never replaced or repairedDesired Settlement: That they refund the charged $192.50

Business

Response:

We serviced the vehicle connected to the complaint on February 18, 2015. It is a 2002 [redacted] which, at that time, belonged to [redacted] of [redacted]. Among the various repairs we completed, a new starter was installed. I have the paperwork from the vendor we purchased the starter from. It is possible that the starter was defective; this happens sometimes. If Ms. [redacted] would bring the vehicle in, we would be very happy to examine it and review our work, making any and all adjustments necessary to everyone's satisfaction. We stand behind our repairs, and sincerely wish to assure you that the new starter was installed as requested by the (evidently) previous owner, Ms. [redacted]. If I can be of further assistance to you in this matter, please contact me. Thank you. [redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because: yes the bill was in [redacted] name but she has never owned the vechile and I have photos of the starter. It was never changed and the mechanic who replaced the water pump on the vechile is the one who told me about the starter. Plus I live in [redacted] and will not be returning to [redacted] anytime in the future.

Sincerely,