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Review: I made a purchase of suits at your Quails -919 store at, One Park Avenue, New York, NY 10018 on 5/27/13 for the first time thinking they had a great deal. The store associate that helped me with the purchase tried communicating with the store cashier/manager who were ringing me out. Unfortunately the cashier/manager had confusion with the discounts they were giving me. They rang the merchandize and the alterations, adding an "Unknown Merchandize" for 29.99. I didn't notice this additional merchandise after I carefully looked at the receipt. The day I went to pick up my suits, I spoke with one of the managers named "Alex" to discuss the billing issue. He first told me this wasn't an error. I told him to look at the receipt carefully and to add the merchandizes carefully and alterations. Alex acknowledged the error and told me he was going to fix it, and for me to give him a call the following week. After calling Alex as he had advised, he told me he was still working on it and to call him again. After several calls, and several attempts to reach him at the store, nothing was ever done. One of his associates who had taken my phone #, advised he would have Alex call me directly. This never happened. It's been more than a month now and my AMEX credit card hasn't been refunded 29.99 for the unknown merchandize I've never purchased.Desired Settlement: Quail's owes me 29.99 for an unauthorized merchandise. Please credit my account as soon as possible or this could lead to court.

Consumer

Response:

I just wanted to give you an update and advise that the issue has finally been resolved. Thank you

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Description: Mens Clothing & Furnishings - Retail

Address: 112 Eisenhower Pkwy., Livingston, New Jersey, United States, 07039

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