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Quadratec, Inc.

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Reviews Quadratec, Inc.

Quadratec, Inc. Reviews (76)

blem: Company does not seem to take customer service action unless I go through you, which is disappointing and probably a waist of your timeAfter my previous complaint of inaction by company, I received my missing *** part, unfortunately not a parts list for the lift kit that I want to install
on my vehicleWent to go install it today and found through inspection that I'm continuing to miss parts! These are: front and rear bump stops and ALL the hardware for the rear track bar bracketThis problem has been going on since July 27, It seems like this company is careless in putting together orders and in servicing customers.TranslateselectDesired Outcome: Prompt delivery off missing components and improved customer service

Hello,I am looking into this order and I will have some reach out to you shortly.I apologize for the inconvenience.Kind regards,Frank W***Quadratec Customer Service Manager

***,I apologize for the issues here. I show a credit to your card done on 7/Have you not received it? Please let me know and I will investigate further. Kind regards, Frank W***

Hello,My apologies for the inaccurate information given in regards to this cover.A refund of has been insured to the credit card.It should be viewable on you statement in 24-hours.Kind regards,Frank W***

Hello,
I
apologize for any inconvenience
I show a refund on full being placed on 6/11/
Please let me know if it has not been received and I will investigate further
Thanks and kind regards,
*** ** ***
Quadratec Customer Service Manager

Hello,The customer has been refunded and we are pursuing a claim with the courierPlease let me know if there is anything else we can do.Kind Regards,Frank W***

Hello,I apologize the the inconvenience this has caused.An agent will be in contact today to offer a resolution for this. Kind regards,Frank

Good Morning, I apologize that *** *** did receive a day backorder noticeI am looking into what caused this and will be in touch with our findingsWe apologize for any inconvenienceThanks and kind regards,Frank W***

My apologies for the errors.I have refunded the credit card used $77.98 Thank you and kind regards,

*** ***,
We will contact you shortly to rectify thisKind regards,
Frank W***

Mr ***,
I am looking into this and filing the proper traces and driver follow ups as needed
I am also looking into the correspondence records to familiarize myself better with the situation
We will be in touch to help resolve this
King
regards,Frank W***
Quadratec Customer Service Manager

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[To assist us in bringing this matter to a close, you must
give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: ***I am rejecting this response because:No action was takenI Did recieve a call saying they would look into, and nothing futher occured
Regards,*** ***

From: *** *** Date: Fri, Dec 23, at 4:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your
complaint #***.To: Revdex.com Hey , I couldn't figure how to send a message back through the BBE website . Sorry for my delayed response The issue has been resolved Thank you so much for helping fix the problem The day after I made a complaint through the Revdex.com I revived a phone call from QuadratecThey took care of the problem and actually listened to me I will always recommend the Revdex.com to all my friends as a organization that will help stand up for you . Thank you *** ***

*** ***,
I apologize for these issues
Unfortunately I am having difficulty finding the orderIs it possible it is under another address?
Do you happen to have the invoice handy with an order number?
Also could I have the gift certificate number so I may look into
that as well? Thank you and kind regards,
*** ***

*** ***,We will contact you shortly to rectify this.Kind regards,Frank W***

Revdex.com:
I was contacted by Quadratec promptly and they offered to correct the issue in a way that was acceptable to both partiesTheir customer service was excellent, and every attempt was made to understand my side of the issue
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending
it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Alyssa,
My Senior Rep Keith M***, offered back to *** *** for the issueOf course we offered to replace it as wellI can increase our offer to help the customer to Thanks and kind regards,
Frank

I have ordered from Quadratec several times over the past yearI have had only positive experiencesOrders are accurate, delivered on time, and in good conditionThe one time that I ordered something that was out of stock, I was able to get help from their customer service, and change my order over the phoneGood all around! I have already recommended them and my boss orders from them as well

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Description: Auto Parts & Supplies - New, Internet Shopping, Mail Order & Catalog Shopping

Address: 1028 Saunders Ln, West Chester, Pennsylvania, United States, 19380-4218

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