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Q. M. Corporation

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Reviews Q. M. Corporation

Q. M. Corporation Reviews (9)

Incessant calls to a registered Do Not Call numberI receive calls from QM Corporation every day, even though my phone number is registered on the Do Not Call list. The company does not leave a message and does not answer when I pick up the phone. I have never done business with the company.Desired SettlementI want the company to stop calling me and not to contact me in any way.Business Response Regards to case# [redacted], [redacted], on behalf of QM Resorts we'd like to apologize for the persistent calls. Our policy and procedure is to scrub all customers we do business with through the National Do Not Call list, and exclude all numbers on that list from being called unless prior written consent first. I have added your phone number to our internal DNC list that will prevent any future calls to that number from QM Resorts. Please feel free to call me Adam Stokes (Call Center Manager) at (775)325-3842 with any future questions, concerns or additional phone numbers you'd like me to add to our internal DNC list. Best regards.

Company made unsolicited sales calls after 8 pm.Desired SettlementPlease request QM Corporation change sales practices to remain in good standing. Calling after 8 pm is intrusive and rude. Business Response It is unfortunate and we are sorry that Ms. [redacted] found our practice to be intrusive and rude. As Ms. [redacted] is from [redacted], the FCC regulations allow for consumers not on the federal Do Not Call List to be called from 8am - 9pm. It is our company policy not to place any calls before 10am or after 8:30pm. We have place Ms. [redacted] on our internal Do Not Call list which will prevent her from receiving any additional calls from us. If Ms. [redacted] would like to place her number on the federal Do Not Call list, she can follow this link and the and the instructions will guide her through the rest of the process. [redacted]

Company Sales Agent sold product under false pretenses. Once product was purchased, real information on what product could buy was explained. Timeshare was purchased in Sparks Nevada on July 25, 2015. Our club membership # is [redacted], and was purchased for $18,000.00 plus a buyout of our [redacted] timeshare in Mexico for $13,500. We were left with a balance of $4,050.00 on monthly payments plus annual maintanace fees. The sales agent [redacted] license #[redacted], misrepresentated the purchasing power of our timeshare. She showed us how we would be able to stay for one week at any QM property with little problem. We have now called the booking agent at QM properties and found that our timeshare purchase can only give us 2/3 days at their nicer facilities in North Lake Tahoe for our "points". We feel that this is a total fabrication by this company. Desired SettlementWe would like to have contract nullified and all all funds and expenses incurred returned to us. We would like our old timeshare cleared and returned to us or the value of $13,500 returned to us.Business Response I spoke with [redacted] on 4/16/16. She has requested that we complete the transfer of her [redacted] property to QM Corporation then we can resolve her reservation requests. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)When I spoke to [redacted] with Q M Corporation, he presentated this possibility of completing the transfer of our [redacted] timeshare. What my response was: You have been working on this transfer since July 2015, let's see IF your company can work this out. He stated he would check with [redacted] in finance and she would get back to us today 04/18/2016. We never got a call from her. [redacted] did say he would contact us again on 04/19/2016. They keep putting us off, clear up the transfer immediately or nullify the contracts and reimburse us for lmoney expended.Final Business Response We have sent the appropriate paperwork to the consumer and once processed, the consumer will contact the Revdex.com to let them know the issue has been resolved. Final Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.)We received a letter noting that QM Corporation was Nullifying our contract and refunding all our investment for their timeshare. We were asked to sign, date and have two witnesses also sign, then return the letter. Today, June 18th, 2016 we received a check for the funds we expended towards this contract. I was a little disappointed not to receive any apology, they should have been better informed legally about this tracsaction before we spent a lot of time and energy trying to clear the matter once they realized it could not be completed. Thank You for your help.

I have received multiple calls to my cell phone from [redacted]. No message is left. Very annoying, no way to stop it.Annoying calls to my cell phone with no message left -- enough times that I have put them in my contact list as "SPAM", and the last one was today. How can I get them to stop? Isn't this illegal?Desired SettlementStop calling me and all other cell phones. If you don't dare to leave a message, you shouldn't be in business.Business Response Lady has been added to the "do not call" list.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)My desired resolution was, "Stop calling me and all other cell phones." Putting me (and I ain't no lady!) on the DO NOT CALL LIST is only one part of the resolution I requested. I want them to cease and desist making ANY calls like that to ANY cell phone, not just mine! Quoting from the FCC.gov website:"it is unlawful for any person to make any call (other than a call made for emergency purposes or made with express prior consent) using any automatic telephone dialing system or any artificial or prerecorded voice message to wireless numbers. This law applies regardless of whether the number is listed on the national Do-Not-Call list."Shall I file a complaint with the FCC?Final Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.)Well, okay, I accept it, but the "[redacted]" was many years ago -- and once I realized I had been hooked by giving my number at the "show" I regretted it. There should be a time limit for how long they can consider my number fair game.Besides, they are confused about what number was "another number". In the voicemail message they left for me this time, they mentioned the [redacted] number as if it was MINE -- but that was their number that had called me!BTW, your instructions say, "Please do not include any personally identifiable information in your response." Their response includes my name and personal cell phone number. I would hope that you, Revdex.com, will not include my number in the public post.Final Business Response We had placed [redacted] cell phone number provided in the complaint on our Do Not Call list. I am showing [redacted] attended a [redacted] and gave permission to call another number (408) 605-3225 when she filled out an entry to win. I have put this number on our Do Not Call list as well. I left [redacted] a message stating this with apologies and left my contact information if she has any further questions. As long as [redacted] does not enter any new promotions, we will not be calling her.

Been trying to contact this agency to receive information about my account and booking my vacationAnd have had no response they have been unprofessiPlease contact me as soon as possibleDesired SettlementBeen trying to get a hold of this company with questions and information please contact me as soon as possible as we are also trying to book our vacation and make payments on time Business Response [redacted] is a recent member of Club QM from January of 2016, it is possible that he is using an incorrect telephone number.There are 4 reservation agents who handle direct relations with the guests, and the number for them is 800-788-4297His phone number has also been provided to our Reservation Manager who will reach out to him personally to initiate the reservation process.

Unfair/Predatory Billing practices.I've owned a 2 bedroom timeshare at the Thunderbird for over a decade. I ran into serious financial difficulty and fell behind on payments for my maintenance fees. Even though I was paying as agreed, I could not catch up because of constant additional late charges and fees. Then without any warning or notification, my account was sent to a collection agency. I was led to believe that the amount owed to collections was the total amount due. I reached an agreement to pay off a reduced balance in 3 months and met that obligation. The obligation was completed in late December 2015 and before meeting that agreement, I was told by Thunderbird Resort Accounting I owed nothing until the January 1, 2016 quarterly bill came due. Today I received a bill for $865 which is over 50% of the amount I originally owed. Somehow, it just keeps growing and never goes away.After I completed the agreement, The collection agent called me and said I needed to set up an automatic withdrawal for payment of future maintenance fees which was news to me. I did call Thunderbird Accounting to find out what they were talking about and I never got a call back. Regardless, it would be another month before I would have the ability to pay anything else and I do not trust them to properly bill anything.This whole thing stinks of simply trying to keep someone underwater and never letting them come up for breath so they can continue to collect extra fees and charges. I'm completely frustrated and angry and I can't even seem to give the property away. I've advertised it for years as low as $1,000 and can't get rid of it. Desired SettlementI believe I owe money for January 1, 2016 and the upcoming due date of April 1, 2016. I already mailed a check for what I believed the bill should be ($327.66). I expect to know what is actually owed for those two billings and I will pay. However, there is no way it should even come close to $865. I also do not trust them to have access to any sort of automatic withdrawal from my accounts. Regardless of where that request came from, I expect it to be dropped. If they want, I am perfectly willing to let them simply take back the property which has been nothing but a disaster for me.Business Response [redacted] facts are correct throughout with reference to the sequence of events. He paid properly and promptly from 2004 through to approx. late 2011 when his payments became sporadic and only in small sums and as he notes he "fell behind on his maintenance fees".However in addition to late maintenance fees there are interest and finance charges that apply to delinquent account, and his payments were insufficient to meet his obligations.The purchase of a timeshare week falls into the same real estate regulations as the purchase of a home or any other real property asset, and the obligations and covenants therein need to be followed through on, particularly because any failure to do so then places an additional burden on all the other members of the Home Owners Association who then end up paying for the delinquency.The accounting calculation is straightforward, and an invoice and payment record will be sent to him separately.It should be noted that on 2/29/16 [redacted] used abusive language to the staff handling the Thunderbird account and this manner of interaction is deemed unacceptable to all persons involved.From his comments it appears he made a purchase that he regrets, however, this purchase carries statutory real estate obligations, and at the original time of purchase [redacted] had a 5 day period in which he could have rescinded the purchase with no further obligations and full refund of any fees. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)This property was paid-in-full at time of purchase and no debt was owing. The issue in question is maintenance fees. I have never seen any mention of interest charges. The invoice states there is a $10 late fee assessed each month if you become delinquent. My frustration lies in the fact that I made agreement to pay $1200 in a span of 90 days and they agreed to discount the amount If I met the obligation. The total due was supposedly $1490. I satisfied this agreement at great risk to my other financial obligations. I then received a bill stating I owed $865. How is this possible after I supposedly paid the collection amount. Even if the discount was properly applied, they're saying I still owe $575.I admittedly used abusive language with the staff member who called after I could get no information and they refused to listen to my concerns. First, how could I possibly owe $865 after paying $1200 to collections in a 90 day window. Second, wasn't the balance sent to collections the total. Why would there be an additional balance of $865 which is over half of what I supposedly owed in the first place. Third, I don't remember a requirement for auto-withdrawal. My discount was for accelerated payment of the debt, not for auto-withdrawal. It makes no sense because I could not even come close to paying the amount they would've tried to debit. Staff would only repeat that I need to set up auto-withdrawal or pay $865. I became understandably upset after staff refusal to address my concerns. I tried to call back the same day after I calmed down and staff would not answer my calls. The most confusing part is I spoke with staff in October 2015 when I received the original collection notice and was told the balance owed to collections would pay for everything up until the quarterly maintenance fee that was due January 1, 2016. I also left a couple messages for staff in January 2016 when collection informed me of the auto-withdrawal issue and staff never responded.I must state that my original purchase is not the problem. I've received incorrect and misleading information concerning the past due maintenance fees, they change the rules without warning, and I believe they purposely keep you on the hook for late fees in order to increase their maintenance fee income. This organization is not trustworthy and I can easily find others that share my sentiment. I welcome the opportunity to have someone fully explain what is going on, although I see no valid explanation how I could still be owing $865.Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)This complaint has not been replied to. I need to receive accurate information addressing my concerns. I have yet to receive any information. No one has contacted me and no one has addressed conflicting information that has previously been provided to me by staff of Thunderbird Resorts or QM corporation. Final Business Response A letter with a full listing of all charges credits and payments was sent to [redacted] on March 29th A further and updated letter has been sent April 28th.(a) [redacted] account climbed to approx. $865 as a result of significant service fees, an unpaid prior balance in Q4 2015 and not taking into account January 2016 and the special assessment from September 2015.(b) The balance due that went to collections was correct at the time of submission to them for action, September of 2015. The account continued to grow as in (a) above.(c) He is not on auto withdrawal. The Board of Directors (other owners like [redacted]) are the ones who determine the fees and these apply to all owners alike.His current unpaid balance is $557.34 consisting of Q1 and Q2 from 2016, multiple past service charges (which he has paid in the past), and other unpaid balances.The collection company applied a credit to his account of $298.15.While personal circumstances may change in life this obligation is a deeded real estate transaction with rights of survivorship to heirs and assigns. Failure to effect payment only places a financial burden on other owners who may have their own personal circumstances and issues.Collection activities were authorized by the Board of Directors, consisting solely of other owners.

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This company has been calling me non stop. I have made many requests for them to quit calling and harassing me. They have ignored every request. I informed them that I would contact the Revdex.com if they continued and their response was good luck we have an A+ rating wits them... I would like their harassing phone calls and prank calls (meaning they call then hang up as soon as I answer) to stop immediately. If someone could please aid in this businesses harassing ways I'd greatly appreciate it. Thank you.Desired SettlementI would like them to please stop harassing me.I have no interest in purchasing anything from them, nor do I wish for them to continue to prank call me at all hours. Business Response [redacted],I am sorry about the calls. It appears you registered at the [redacted] Chocolate Festive. We have added your name to our Do Not Call list. You will not be receiving any more calls from us.

We were checked into a room that was tagged for repairs. Did not know that when I called and told the front desk that there were several appliances in the room not functioning. When the maintenance guy got there with the microwave so we could at least warm up some coffee, he told us that he didn't understand why they put us in this room when he had tagged it for repair yesterday. This is supposed to be a full kitchenette, but stovetop didn't work either and no can opener. Got thru dinner and went to pull out the sofa bed and no sheets on it or in the room. Because it was tagged for maintenance. When we sat on the bed we fell thru because there was Only half the springs. When I called the front desk I was told that there was no one on site and that if I wanted to have sheets for my daughters bed I would have to go down and get them from behind the front desk myself. On my way back up to the room with the sheets I used a different staircase. This brought me to the side of the hall I had not walked thru yet. There I found a light bulb and glass cover shattered on the ground. It was still there the next night. We had to move from that room the next morning so that they could repair. This was a four day stay and never have I had to change rooms in the middle of a stay. When I finally got a hold of management I was told that I could have two nights compensation for the trouble or a free lunch at a BBQ restaurant I said I would take the nights. I have tried at least four times to use the comps and have been told that they were full the nights I wanted. I just called again June 15 and was told that there was a problem with my stay and they would no longer honor the comps. I tried to contact Caleb the marketing manager that told me he would comp me, he was to busy to talk to me and the gentleman that answered told me that I was not allowed to stay at any of there resorts because I am now on a do no rent list. This is how they have dealt with my complaint by black listing me. Wow great customer service.Product_Or_Service: hotel roomDesired SettlementExplanation of why they have dealt with a problem by black listing me. Two nights refunded or the two nights of compensation with an apology for my troubles.Business Response We sympathize with [redacted] concerns, and will honor a refund in the amount of the 2 nights that had been comped to him. Unfortunately due to [redacted] behavior we found it in our best interest to no longer conduct any future business with him. We wish Mr. McGee the best Sincerely, [redacted]Operations ManagerQM Resorts

Sales Agent sold product under false pretenses. Once product was purchased, real information on what product could buy was discovered. On 8/2/16 Sales Agent [redacted] ([redacted]) promised us 5 weeks at their resort with ability to exchange 1 week back to cover maintenance fees, 8 weeks for $79 to $99 thru [redacted] - 3% interest for term of loan thru [redacted] ([redacted]) & no payments for 3 months. She also said she could guarantee us [redacted] every year as long as we got the dates to her as soon as we could. We were not allowed to read thru any of the paperwork we were signing, April would go into a room, come back then say sign here or initial here & leave again, she said they would fill in the rest later. When we went back to our room & read thru the book they gave us everything was different, it said only one week & the interest was only good for 7 months. When we questioned her she said don't worry about that,I'm the manager & I gave you more. We asked again about exchanging one of the 5 weeks back to her to cover the maintenance fee - she said yes, yes. We tried contacting April numerous times from 8/3/16 to this day, we don't get many phone calls back, she skirts the issue & says yes we have 5 weeks, their seems to also be a problem getting the rental agreement we need to sign to exchange the week back for maintenance costs. We have been told by reservations that we only have one week & no no reservations had been made for us for Hot August nights for 2017. The last agreement from April was she would pull our file & call us on Saturday 8/27/16 - we tried calling her 3 times that day & left messages - no calls back. At this point we are fed up, we were lied to about everythingDesired SettlementAt this point we do not seem to be able to get this resolved. We signed in good faith only to discover we were lied to about everything - the timeshare does not give us what we were promised & expected. We are requesting the contract be nullified and the $5000 which was put on the [redacted] Credit card thru [redacted] be reversed.Final Consumer Response Saturday 9/24/16 received an "Assignment of rights & transfer of ownership" paperwork to be signed & witnessed & returned to Club QM along with a check made out to us for $5,000.00. We signed the document with 2 witnesses & deposited the check & called [redacted] folks to payoff the balance owing & close the Credit card. The documents were mailed back to Club QM. We also received A call from Tim at QM on Sunday September 25, 2016 making sure we received the documents. We are satisified with the outcome.

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Description: Timeshare Companies

Address: 515 Nichols Blvd, Sparks, Nevada, United States, 89431-5446

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