Putnam Heritage Assisted Living LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I spoke with *** the General Manager from Cash and Carry he told me that he knew nothing about my complaint until he saw the letter from the Revdex.com He also knew that I had sent a E Mail to [redacted] (owner) and [redacted] (General Mgr) a few days after I filed the complaint , I never heard back from anyone it could be that it was just deleted and no one read it or it was read and just ignoredIt is true that we measured the furniture both the one in the store and at our home and they measured the same so we thought everything would be ok It wasn't ! The delivery driver called the store then said that they were taking the couch back We than went to the store and [redacted] asked if we measured the couch and I told him yes ! He than said well you made the mistake and your are lucky we are taking the couch back and are charging you a 30% restocking fee [redacted] also said that [redacted] Furniture would not allow a return I had spoken with *** because he was coming out to repaint our walls where the delivery drivers scraped the walls and he had said that he had never known them to charge a 30% restocking fee [redacted] told me that he had never known [redacted] to be rude to customers He was rude to us ! Just the day before the furniture was delivered [redacted] called and told me that he was sorry and that they had overcharged us $I told him no and gave him the invoice number I was not rude nor condescending like he was when we went back to the store I also told [redacted] what [redacted] told me that each store sets its own policies regarding returns and he said they must have misunderstood what I had said and I should contact them again I then told him about what [redacted] had told me about not knowing anyone that had been charged the 30% restocking fee [redacted] offered a store credit in the amount of $half of what we had been charged I told him we didn't need anything and ask for a check instead he than said that wasn't possible it was a store policyI believe a check in the amount of the $would be a fair resolution of this I also believe that he knows this credit would never be used because of the treatment we received[redacted] *** Regards, [redacted] ***

Per our phone conversation,I am sorry for the late response to your letter concerning *** *** complaint.As I stated *** *** is no ***er the owner of Cash & Carry Furniture.For your record please address any future concernsto me directly.As for the complaint,I feel strongly that we have
done everything possible within our store policy to accomodate *** ***.She came in and made a custom order purchase of a sectional and was clearly advised that all customer orders are not cancellable and no refund allowWe also have her signed signature on our invoice copy stating that she agreed and accept the terms of purchase.She even stated in her letter that she made a measurement error.She discovered the error when our driver arrived at her address for delivery.*** ,please understand that we have been in business for over yrs without much advertising at all.We pride ourself in providing great customer service,treating customers with honesty and integrity and selling at low markups.We could of just told *** that she had to keep the wrong size sectional but offered her to return the sectional with the 30% restocking fee which she agreed.We still have this exact sectional in our whse to this day.I will give her a call today to see if we could come to an agreement to keep her as a future customer.Please remove our store from the LOW rating status ASAP.Thank you for understanding.*** ***/GMCash & Carry FurnitureE Main StEl Cajon,Ca 92020619-442-

just letting you know that I did spoke to *** *** and had offered her a 50% credit of the restocking fee that was charged to her for cancelling the special order purchase she made and she accepted

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I spoke with [redacted] the General Manager from Cash and Carry he told me that he knew nothing about my complaint until he saw the letter from the Revdex.com.  He also knew that I had sent a E Mail to [redacted] (owner) and [redacted] (General Mgr) a few days after I filed the complaint ,  I never heard back from anyone it could be that it was just deleted and no one read it or it was read and just ignored. It is true that we measured the furniture  both the one in the store and at our home and they measured the same so we thought everything would be ok .  It wasn't !  The delivery driver called the store then said that they were taking the couch back . We than went to the store and [redacted] asked if we measured the couch and I told him yes !  He than said well you made the mistake and your are lucky we are taking the couch back and are charging you a 30% restocking fee. [redacted] also said that [redacted] Furniture would not allow a return.  I had spoken with [redacted] because he was coming out to repaint our walls where the delivery drivers scraped the walls and he had said that he had never known them to charge a 30% restocking fee.  [redacted] told me that he had never known [redacted] to be rude to customers .  He was rude to us !  Just the day before the furniture was delivered [redacted] called and told me that he was sorry and that they had overcharged us $346.95 I told him no and gave him the invoice number I was not rude nor condescending like he was when we went back to the store . I also told [redacted] what [redacted] told me that each store sets its own policies regarding returns and he said they must have misunderstood what I had said and I should contact them again.  I then told him about what [redacted] had told me about not knowing anyone that had been charged the 30% restocking fee.  [redacted] offered a store credit in the amount of $139.80 half of what we had been charged.    I told him we didn't need  anything and ask for a check instead he than said that wasn't possible it was a store policy. I believe a check in the amount of the $138.90 would be a fair resolution of this.  I also believe that he knows this credit would never be used because of the treatment we received.[redacted]  
Regards,
[redacted]