Purzauto.com

I used Purzauto.com to locate an engine and transmission for my [redacted] AWD The engine was awesome, and we had a little trouble with the transmission but in the end Purzauto provided a parts warranty and found me an awesome transmission as well ! PurzAuto stood behind their warranty and went well above and beyond to satisfy their customer ! I trust Purzauto completely and will continue doing business with themThank You Purzauto and Matt vey much !! ***

" Bought a transmission from these guysEverything was super simple and easy to use on the website, found exactly what I needed quickly and for a great price! I had a few issues with PayPal and the Auto shop that I had it shipped to, but the guys in customer service went above and beyond with getting everything moving and back on track for meThanks Cory and Raouf!! Will definitely be using this company again should the need arise."

A wonderful experience! The team at Purzauto.com is knowledgeable, friendly, and their customer service is awesome--so personable! I received my transmission well before the given date and they were so kind to follonce it was delivered Special KUDOS to Matt! Everything is working wonderfully and my car is driving smoothly Purzauto definitely brought "the calm" to a frantic situation and made it better than ever! Thank you so much!

I was skeptical about buying a used partEspecially buying from an online merchantBut everything worked out as promisedThey are very professional and knowledgeable

Purzauto Is not rated With zero complaints with the Revdex.comI purchased a transmission for my *** on 24Novand a motor on 17SepNo problems to date Best price and Warranty to date

Brandon at Purzauto.com helped locate an engine for my Mustang When the engine that we were supposed to receive turned out to be damaged, he called right away to let me know and found another quickly He was very helpful and so far, so good with the engine I was very hesitant since I've never purchased something like this online but this experience has definitely made me a repeat customer I would highly recommend Purzauto (and have recommended to friends and family already)

I dealt directly with Matt BI had an out of state emergency with my transmissionTo save money I wanted to order the transmission, and have it shipped to the mechanicMatt never faultered with his help, his professionalism, and his kindnessMatt made a horrible situation...painless Thanks again, Matt

RE: Case number ***:Purzauto Auto Parts is an authorized re-seller and distributor of ETE Re-manufactured engines and transmissions. Mr*** *** ordered a re-manufactured transmission from us on January 4th of and a correct transmission
for a *** *** *** was shipped to him Per our terms and policies, clearly stated on our website, we require our customers to call us after the installation of the new transmission (within days of install) to pickup the old transmission and ship it back to our re-manufacturing company in the original package that the new transmission was sent to them Mr*** called us on Jan 18th that the Core (his old transmission) is ready to be picked up Which means he had already dismantled his old transmission, unpacked the new transmission and removed it out of the box, compared the two transmissions to make sure it is correct, and then put his old transmission in the new box and get it ready for shipping We arranged the shipment for him, when he called us, and it was sent to the re-manufacturing company Mr*** didn't mention that there was anything wrong with the new transmission that he had received and we assumed his installation project was successful On Jan 21st Mr*** called and spoke with Mr*** that after 99% through the installation he noticed that the cooling lines on his vehicle doesn't fit the transmission and probably has received a wrong transmission Mr*** takes ownership of the technical issue and calls ETE to find out why a wrong transmission was sent ETE responded that the transmission is correct and it fits a model and but Mr*** dismantled the cooling line from the fitting adapter instead of separating the cooling line "adapter" from the transmission ETE added that it is customer's responsibility to transfer the fitting adapter (which is an external part screwed to the transmission) from his old transmission to the new transmission he had received All professional transmission technicians do understand this process and they always prepare the vehicle for proper installation before they ship the old transmission ( the core) back to the re-manufacturing company Mr*** called Mr*** on Jan 22nd to explained the technical issue to Mr*** but he couldn't understand why he had to transfer his cooling line adapter from his old transmission to the new transmission so Mr*** recommended to connect Mr*** directly with ETE's Technical Support Team for further detail and troubleshooting Mr*** brother who is an ASE certified mechanic has been helping him to install his transmission and Mr*** wanted to make sure someone technical at ETE's side can participate in addressing all of his questions
Moving forward Mr*** had chosen to directly communicate with ETE's support team to resolve the issueMr*** argues that ETE's support didn't meet his expectation because they couldn't send his old cooling line adapters back to him ETE's support feedback to us was that Mr*** was not technically qualified to understand that he needed to remove/unscrew the fitting adapter from his old transmission during dismantling his old transmission and left it in the core and shipped it to the re-manufacturing facility Once the cores arrive to the re-manufacturing facility they are taken apart to re-manufacture it again for their next customer ETE could not have found his old adapters and ship it to him It is an unfortunate situation that Mr*** caused to himself and the only thing that Purzauto or ETE could have offered to Mr*** was to say we are sorry but you have to purchase an Aftermarket adapter and although it is not our fault we will be happy to pay for the cost of the adapterMr*** understood what he needed to do next as he has mentioned it on the phone call that his brother works for an auto parts store and he can find the correct adapter ETE and Purzauto assumed that Mr*** will find the correct adapter and we will pay for it when he sends us the bill Three months later on March 25th Mr*** sent an email to *** demanding to pay for a complete install done by a shop I forwarded the email to Mr*** which he immediately sent to Mr*** and offered him to call us back to get more details about the case and why we needed to pay the labor fee for the entire project of installing and uninstalling a transmission On March 31st of Mr*** called MrCory *** (Purzauto's Parts Specialist and manager) to report that he had taken his truck to a "Professional" repair shop to fix itIn this recorded call Mr*** explains to Mr*** that he had received a wrong transmission and as a result he took it to a professional shop to fix it Mr*** explains to Mr*** that you should have called us immediately, when you realized you have received a wrong transmission and we would have immediately shipped you the correct one, which is clearly stated on your receipt and on our websiteMr*** admits that he didn't follow the correct channel to fix his vehicle, but regardless of what had happened he expected Purzauto to do something for him because we are a star company and we would be lying if we didn't Mr*** didn't blame Mr*** for not having the professional training or qualification to complete this project Instead he said we understand what you are going through and let me see what I can do for you Mr*** discussed the issue with our warranty team and myselfWe couldn't blame ETE or Purzauto for packaging a piece of Mr*** vehicle as part of the "Core" return, but we decided to give Mr*** a break for being brave enough to make a mistake on his home project and he was honest about his mistake in on one of his emails(Note: All email and recorded calls can be provided to Revdex.com and MrPoole, if needed.) Mr*** got in touch with ETE's management to make an exception in this case and cover most of his expenses that he incurred, by taking his vehicle to a professional shop Mr*** insisted on getting a refund for the total amount that he had paid to his professional shop that finished his installation for him The total amount reported on the Shop's receipt is $969.76. Based on his recorded calls with Mr*** the installation was 99% complete and then it was taken to the shop to fix the cooling line for him The shop's bill for custom installation of the cooling line is $and another $for the cooling line itself We were not sure why the shop charged $for installing an adapter, which takes less than minutes and the actual adapter is less than $ (Note: We encourage Mr*** to *** *** *** *** colling line adapter and he will see the cost of an adapter and how simple it is to install it)
Then we found out that Mr*** and his brother who is an ASE certified mechanic had purchased a replacement cooling line instead of an adapter, which was unnecessary for this project An Aftermarket cooling line will never be shaped for a specific vehicleThe cooling lines are metal pipesIn order to customize the cooling line shape to fit Mr*** vehicle he needed special tools which he didn't have or knew how to do itWhat he really needed to purchase was a $adapter that he and his brother could easily install, unless he had damaged his lines and he purchased lines instead of adapters He decides to take the vehicle to the shop for only one reason to fix the cooling lines, which was not required for this projectIs it Possible that he had broken the cooling line during dismantling his old transmission and that is why he purchased new lines? We didn't understand that why an installation that Mr*** said was 99% complete had to be repeated again in a repair shop unless the transmission was installed incorrectly His mechanic detected fluid leak and for troubleshooting he removes the transmission and then finds out hat the seal was not installed properly The seals that comes with the re-manufactured transmissions are brand new and it is impossible to leak, if installed properly If it was installed properly it is still covered under part warranty and labor warranty because his brother is an ASE certified mechanic and we would have sent him a new seal or the entire transmission Mr*** blames that something else was loose inside the transmission and that is why the mechanic had to remove it again Technically speaking, the facts during the second install don't add up to Mr*** information in his previous emails and recorded calls because it was very easy to detect those defects during the first install that was 99% complete Mr*** also had told us that we had sent him a wrong transmission and we don't understand how he can drive his vehicle with our wrong transmission The only thing that can explain Mr*** expensive repairs at the shop is that Mr*** forgot an important piece of his cooling line (the adapter) in his old transmission and shipped it as part of the core He couldn't get it back from ETE and his only option was to purchase it from his local dealer or Aftermarket (readily available) He must have ordered the Aftermarket adapters or else even his mechanic would not have been able to complete the installation This proves that the transmission was correct. The only thing that can explain why Mr*** or his mechanic has ordered the generic metal pipes (cooling lines) to customize the bends and curves to fit his vehicle, is that the cooling lines were broken or damaged during dismantling the transmission at his garageBased on all of the information he has communicated in his emails, which contradicts with his recorded calls, is telling us that Mr*** has caused the unnecessary expenses to himself and Purzauto went above and beyond our legal and ethical responsibilities to take care of the majority of his expenses that neither Purzauto or ETE had caused.
Conclusion: Mr*** truck wouldn't have end up in a shop if he had done the following:• Preparation for a big project (transmission replacement)• Dismantle the old transmission and make not of boitems and other attachments on to the transmission.• Unpack the new transmission and compare the two to make sure all boitems and external components are transferred from the old to the new transmission If it was a wrong transmission, we would have shipped a replacement immediately.• Call Purzauto and schedule the pickup of the core (old transmission), "after" the installation was complete Unfortunately he sent an important piece of his truck with the core, before his install was complete. Mr*** missed all of the important steps and when he ran in to problems he reported the following scenarios and the facts are contradicting:
• In his phone calls (recorded) Mr*** says that Purzauto has sent him a wrong transmissionNow he is driving his vehicle with the same transmission Technically it is not possible.• Mr*** mentions that he used rubber hoses/tubes/lines instead of the metal pipes for cooling lines to start the vehicle and get it on the towing truck This proves that the transmission was working and only needed cooling lines to complete the installation (Note: starting a vehicle with rubber hoses as a cooling line will void the warranty and we ignored his mistake and continued to figure out a way to help him.• On his call and also his email on March 25th he admits that he has sent an important piece of his vehicle, which is the cooling line adapter, connecting the transmission to the cooling line in his vehicleHe also admits that he didn't follow the right channels to get help from usHe purchases the adapter that we promised to pay for it but in addition he also purchased the cooling lines that we were not aware of and is not necessary for this project (unless he has broken or damaged them)He tries to customize the generic metal pipes to make it work for his vehicle and he can't so then he takes it to the shopThis is a side project and not related to a "transmission replacement" job. • The shop finds other problems with his installation and has to charge him to do it correctly The bill was huge and Mr*** probably didn't budget for the labor so he wanted to put together multiple scenarios of product defects to get labor money under our warranty terms In his email Mr*** mentions that he had read our warranty guidelines online and that is why he decided to take his truck to the shop so he can get the labor warranty Mr*** brother is an ASE certified mechanic, he didn't need to take it to a mechanic's shop to claim labor warranty He will be covered under our current policy I am sure he had also read on our website that we replace any defective product at no additional cost to the customer, but instead of calling us for a replacement transmission he decided to bring the same transmission (that he believed is defective) to a professional mechanic to be fixed We see two conflicting objectives and contradicting facts that has been reported to us Purzauto had ignored all of the above and worked with ETE's management to make an exception for Mr*** and some how manage to cover him under the part warranty and also labor warranty and calculate a total of $to give to Mr*** for something that Mr*** caused and was not covered under the warranty terms (stated on our website) Purzauto assumed that the case is closed and Mr*** was going to receive a check from ETE We received an email from Mr*** stating that he accepts ETE's offer On May 18th we received a notification from Revdex.com that Mr*** has filed a complaint about this case and he has not received a check for his warranty claim from ETE yet We followed up with ETE to see what happened and their explanation was that normally a warranty claim may take a couple of weeks but because Mr*** case was an exception, relative to a warranty claim, it took longer to get a check for him They asked us to be patient and they will try to expedite the check The fact that Mr*** check was delayed for a couple of weeks I can understand his frustration and I wish he had called us firstIf he prefer, I can wire transfer the $to his bank account and then we will ask ETE to cancel the check and write it to Purzauto's name ETE has been late on delivering the check to Mr*** and as a result Purzauto will send an additional $check for his inconvenience to reinstate our trust relationship with Mr*** that we do care about our customers.
If we don't count the cost of the cooling line $and the labor to customize it at $(which is a side project), then Mr*** total bill is lower than what he has projectedHis total bill should be ($- $202.50) = $ ETE is paying $and Puzauto will add an additional $which will bring up his total refund to a $ Without Purzauto's effort I don't think Mr*** would have been able to claim any of the above from any re-seller At the end I believe that Purzauto has been more than fair to MrPoole, given the circumstances described above If he is not happy with our offer, then we will be more than happy to follow his lead to the legal path to reinstate our trust.Sincerely,Raouf W***
***
*** *** ***

I have to say that this service was excellent I found these guys online by chance and am sure glad I did I ordered a transmission on Monday and it was delivered to the garage by Wednesday Now this expectation isn't typical as they declare business days for shipping but when you under promise and over deliver, well that's just good business Did I mention that my shipping was free? Also, the technicians I spoke to on the phone were highly professional and very easy to do business with *** *** *** ***, I thank you -*** *** Everett, PA

I ordered a used transmission for my *** *** from Purzauto with a year part warranty at a very good price! I received it within business days in great condition and have received great resultsThe customer service was great as wellThanks for all your help and getting me back on the road PurzautoKeep up the good work!

I used Purzauto.com to locate an engine and transmission for my [redacted] AWD The engine was awesome, and we had a little trouble with the transmission but in the end Purzauto provided a parts warranty and found me an awesome transmission as well !
PurzAuto stood behind their warranty and went well above and beyond to satisfy their customer ! I trust Purzauto completely and will continue doing business with them.
Thank You Purzauto and Matt vey much !!
[redacted]

Where do I start? First off I ordered a motor for my **,2.4l... MATT would NOT finalize it until he was SURE that I was ordering the right size motor, asked for my vin... And wouldn't you know it, I! Ordered the wrong motor! I'm am so glad that I went through Purz to make my purchase, Matt is the man who made my experience with Purz a recommendable one. Thank you Matt and the rest of the Purzauto team for taking care of me!
[redacted]

RE: Case number [redacted]:Purzauto Auto Parts is an authorized re-seller and distributor of ETE Re-manufactured engines and transmissions.     Mr. [redacted] ordered a re-manufactured transmission from us on January 4th of 2016 and a correct transmission for a [redacted] was...

shipped to him.  Per our terms and policies, clearly stated on our website, we require our customers to call us after the installation of the new transmission (within 30 days of install) to pickup the old transmission and ship it back to our re-manufacturing company in the original package that the new transmission was sent to them.  Mr. [redacted] called us on Jan 18th 2016 that the Core (his old transmission) is ready to be picked up.  Which means he had already dismantled his old transmission, unpacked the new transmission and removed it out of the box, compared the two transmissions to make sure it is correct, and then put his old transmission in the new box and get it ready for shipping.      We arranged the shipment for him, when he called us, and it was sent to the re-manufacturing company.  Mr. [redacted] didn't mention that there was anything wrong with the new transmission that he had received and we assumed his installation project was successful.      On Jan 21st Mr. [redacted] called and spoke with Mr. [redacted] that after 99% through the installation he noticed that the cooling lines on his vehicle doesn't fit the transmission and probably has received a wrong transmission.  Mr. [redacted] takes ownership of the technical issue and calls ETE to find out why a wrong transmission was sent.  ETE responded that the transmission is correct and it fits a model 94 and 95 but Mr. [redacted] dismantled the cooling line from the fitting adapter instead of separating the cooling line "adapter" from the transmission.  ETE added that it is customer's responsibility to transfer the fitting adapter (which is an external part screwed to the transmission) from his old transmission to the new transmission he had received.  All professional transmission technicians do understand this process and they always prepare the vehicle for proper installation before they ship the old transmission ( the core) back to the re-manufacturing company.  Mr. [redacted] called Mr. [redacted] on Jan 22nd to explained the technical issue to Mr. [redacted] but he couldn't understand why he had to transfer his cooling line adapter from his old transmission to the new transmission so Mr. [redacted] recommended to connect Mr. [redacted] directly with ETE's Technical Support Team for further detail and troubleshooting.   Mr. [redacted] brother who is an ASE certified mechanic has been helping him to install his transmission and Mr. [redacted] wanted to make sure someone technical at ETE's side can participate in addressing all of his questions.      Moving forward Mr. [redacted] had chosen to directly communicate with ETE's support team to resolve the issue. Mr. [redacted] argues that ETE's support didn't meet his expectation because they couldn't send his old cooling line adapters back to him.  ETE's support feedback to us was that Mr. [redacted] was not technically qualified to understand that he needed to remove/unscrew the fitting adapter from his old transmission during dismantling his old transmission and left it in the core and shipped it to the re-manufacturing facility.  Once the cores arrive to the re-manufacturing facility they are taken apart to re-manufacture it again for their next customer.  ETE could not have found his old adapters and ship it to him.  It is an unfortunate situation that Mr. [redacted] caused to himself and the only thing that Purzauto or ETE could have offered to Mr. [redacted] was to say we are sorry but you have to purchase an Aftermarket adapter and although it is not our fault we will be happy to pay for the cost of the adapter. Mr. [redacted] understood what he needed to do next as he has mentioned it on the phone call that his brother works for an auto parts store and he can find the correct adapter.  ETE and Purzauto assumed that Mr. [redacted] will find the correct adapter and we will pay for it when he sends us the bill.    Three months later on March 25th Mr. [redacted] sent an email to [redacted] demanding to pay for a complete install done by a shop.  I forwarded the email to Mr. [redacted] which he immediately sent to Mr. [redacted] and offered him to call us back to get more details about the case and why we needed to pay the labor fee for the entire project of installing and uninstalling a transmission.   On March 31st of 2016 Mr. [redacted] called Mr. Cory [redacted] (Purzauto's Parts Specialist and manager) to report that he had taken his truck to a "Professional" repair shop to fix it. In this recorded call Mr. [redacted] explains to Mr. [redacted] that he had received a wrong transmission and as a result he took it to a professional shop to fix it.  Mr. [redacted] explains to Mr. [redacted] that you should have called us immediately, when you realized you have received a wrong transmission and we would have immediately shipped you the correct one, which is clearly stated on your receipt and on our website. Mr. [redacted] admits that he didn't follow the correct channel to fix his vehicle, but regardless of what had happened he expected Purzauto to do something for him because we are a 5 star company and we would be lying if we didn't.  Mr. [redacted] didn't blame Mr. [redacted] for not having the professional training or qualification to complete this project.  Instead he said we understand what you are going through and let me see what I can do for you.      Mr. [redacted] discussed the issue with our warranty team and myself. We couldn't blame ETE or Purzauto for packaging a piece of Mr. [redacted] vehicle as part of the "Core" return, but we decided to give Mr. [redacted] a break for being brave enough to make a mistake on his home project and he was honest about his mistake in on one of his emails. (Note:  All email and recorded calls can be provided to Revdex.com and Mr. Poole, if needed.)  Mr. [redacted] got in touch with ETE's management to make an exception in this case and cover most of his expenses that he incurred, by taking his vehicle to a professional shop.  Mr. [redacted] insisted on getting a refund for the total amount that he had paid to his professional shop that finished his installation for him.  The total amount reported on the Shop's receipt is $969.76.    Based on his recorded calls with Mr. [redacted] the installation was 99% complete and then it was taken to the shop to fix the cooling line for him.  The shop's bill for custom installation of the cooling line is $104.50 and another $98.00 for the cooling line itself.   We were not sure why the shop charged $104.50 for installing an adapter, which takes less than 5 minutes and the actual adapter is less than $10.   (Note:  We encourage Mr. [redacted] to [redacted] colling line adapter and he will see the cost of an adapter and how simple it is to install it)    Then we found out that Mr. [redacted] and his brother who is an ASE certified mechanic had purchased a replacement cooling line instead of an adapter, which was unnecessary for this project.  An Aftermarket cooling line will never be shaped for a specific vehicle. The cooling lines are metal pipes. In order to customize the cooling line shape to fit Mr. [redacted] vehicle he needed special tools which he didn't have or knew how to do it. What he really needed to purchase was a $10 adapter that he and his brother could easily install, unless he had damaged his lines and he purchased lines instead of adapters.  He decides to take the vehicle to the shop for only one reason to fix the cooling lines, which was not required for this project. Is it Possible that he had broken the cooling line during dismantling his old transmission and that is why he purchased new lines? We didn't understand that why an installation that Mr. [redacted] said was 99% complete had to be repeated again in a repair shop unless the transmission was installed incorrectly.  His mechanic detected fluid leak and for troubleshooting he removes the transmission and then finds out hat the seal was not installed properly.  The seals that comes with the re-manufactured transmissions are brand new and it is impossible to leak, if installed properly.  If it was installed properly it is still covered under part warranty and labor warranty because his brother is an ASE certified mechanic and we would have sent him a new seal or the entire transmission.  Mr. [redacted] blames that something else was loose inside the transmission and that is why the mechanic had to remove it again.  Technically speaking, the facts during the second install don't add up to Mr. [redacted] information in his previous emails and recorded calls because it was very easy to detect those defects during the first install that was 99% complete.    Mr. [redacted] also had told us that we had sent him a wrong transmission and we don't understand how he can drive his vehicle with our wrong transmission.  The only thing that can explain Mr. [redacted] expensive repairs at the shop is that Mr. [redacted] forgot an important piece of his cooling line (the adapter) in his old transmission and shipped it as part of the core.  He couldn't get it back from ETE and his only option was to purchase it from his local dealer or Aftermarket (readily available).  He must have ordered the Aftermarket adapters or else even his mechanic would not have been able to complete the installation.  This proves that the transmission was correct.    The only thing that can explain why Mr. [redacted] or his mechanic has ordered the generic metal pipes (cooling lines) to customize the bends and curves to fit his vehicle, is that the cooling lines were broken or damaged during dismantling the transmission at his garage. Based on all of the information he has communicated in his emails, which contradicts with his recorded calls, is telling us that Mr. [redacted] has caused the unnecessary expenses to himself and Purzauto went above and beyond our legal and ethical responsibilities to take care of the majority of his expenses that neither Purzauto or ETE had caused. Conclusion: Mr. [redacted] truck wouldn't have end up in a shop if he had done the following:• Preparation for a big project (transmission replacement)• Dismantle the old transmission and make not of bolt-on items and other attachments on to the transmission.• Unpack the new transmission and compare the two to make sure all bolt-on items and external components are transferred from the old to the new transmission.  If it was a wrong transmission, we would have shipped a replacement immediately.• Call Purzauto and schedule the pickup of the core (old transmission), "after" the installation was complete.  Unfortunately he sent an important piece of his truck with the core, before his install was complete. Mr. [redacted] missed all of the important steps and when he ran in to problems he reported the following scenarios and the facts are contradicting:• In his phone calls (recorded) Mr. [redacted] says that Purzauto has sent him a wrong transmission. Now he is driving his vehicle with the same transmission.  Technically it is not possible.• Mr. [redacted] mentions that he used rubber hoses/tubes/lines instead of the metal pipes for cooling lines to start the vehicle and get it on the towing truck.  This proves that the transmission was working and only needed cooling lines to complete the installation.  (Note: starting a vehicle with rubber hoses as a cooling line will void the warranty and we ignored his mistake and continued to figure out a way to help him.• On his call and also his email on March 25th he admits that he has sent an important piece of his vehicle, which is the cooling line adapter, connecting the transmission to the cooling line in his vehicle. He also admits that he didn't follow the right channels to get help from us. He purchases the adapter that we promised to pay for it but in addition he also purchased the cooling lines that we were not aware of and is not necessary for this project (unless he has broken or damaged them). He tries to customize the generic metal pipes to make it work for his vehicle and he can't so then he takes it to the shop. This is a side project and not related to a "transmission replacement" job. • The shop finds other problems with his installation and has to charge him to do it correctly.  The bill was huge and Mr. [redacted] probably didn't budget for the labor so he wanted to put together multiple scenarios of product defects to get labor money under our warranty terms.  In his email Mr. [redacted] mentions that he had read our warranty guidelines online and that is why he decided to take his truck to the shop so he can get the labor warranty.  Mr. [redacted] brother is an ASE certified mechanic, he didn't need to take it to a mechanic's shop to claim labor warranty.  He will be covered under our current policy.  I am sure he had also read on our website that we replace any defective product at no additional cost to the customer, but instead of calling us for a replacement transmission he decided to bring the same transmission (that he believed is defective) to a professional mechanic to be fixed.  We see two conflicting objectives and contradicting facts that has been reported to us.    Purzauto had ignored all of the above and worked with ETE's management to make an exception for Mr. [redacted] and some how manage to cover him under the part warranty and also labor warranty and calculate a total of $570 to give to Mr. [redacted] for something that Mr. [redacted] caused and was not covered under the warranty terms (stated on our website).  Purzauto assumed that the case is closed and Mr. [redacted] was going to receive a check from ETE.  We received an email from Mr. [redacted] stating that he accepts ETE's offer.  On May 18th we received a notification from Revdex.com that Mr. [redacted] has filed a complaint about this case and he has not received a check for his warranty claim from ETE yet.  We followed up with ETE to see what happened and their explanation was that normally a warranty claim may take a couple of weeks but because Mr. [redacted] case was an exception, relative to a normal warranty claim, it took longer to get a check for him.  They asked us to be patient and they will try to expedite the check.    The fact that Mr. [redacted] check was delayed for a couple of weeks I can understand his frustration and I wish he had called us first. If he prefer, I can wire transfer the $570 to his bank account and then we will ask ETE to cancel the check and write it to Purzauto's name.  ETE has been late on delivering the check to Mr. [redacted] and as a result Purzauto will send an additional $100 check for his inconvenience to reinstate our trust relationship with Mr. [redacted] that we do care about our customers.     If we don't count the cost of the cooling line $98.00 and the labor to customize it at $104.50 (which is a side project), then Mr. [redacted] total bill is lower than what he has projected. His total bill should be ($969 - $202.50) = $766.50.   ETE is paying $570 and Puzauto will add an additional $100 which will bring up his total refund to a $670.50.   Without Purzauto's effort I don't think Mr. [redacted] would have been able to claim any of the above from any re-seller.    At the end I believe that Purzauto has been more than fair to Mr. Poole, given the circumstances described above.  If he is not happy with our offer, then we will be more than happy to follow his lead to the legal path to reinstate our trust.Sincerely,Raouf W[redacted]

Purzauto Is not rated With zero complaints with the Revdex.com. I purchased a transmission for my 90 [redacted] on 24Nov14 and a motor on 17Sep15. No problems to date Best price and Warranty to date.

A wonderful experience! The team at Purzauto.com is knowledgeable, friendly, and their customer service is awesome--so personable! I received my transmission well before the given date and they were so kind to follow-up once it was delivered. Special KUDOS to Matt! Everything is working wonderfully and my car is driving smoothly. Purzauto definitely brought "the calm" to a frantic situation and made it better than ever! Thank you so much!

I had a VERY positive experience with Matt B[redacted] of PURZAUTO.
He was very professional, helpful, and friendly. Service was very efficient. I received my part in far less than 24 hours. My (6) colleagues witnessed to GREAT service by PURZAUTO and will keep you in mind for their needs. I highly recommend PURZAUTO and Matt B[redacted] to anyone...
Thanks to ALL involved in this transaction. Raymond S[redacted].

I had a VERY positive experience with Matt B[redacted] of PURZAUTO.
He was very professional, helpful, and friendly. Service was very efficient. I received my part in far less than 24 hours. My (6) colleagues witnessed to GREAT service by PURZAUTO and will keep you in mind for their needs. I highly recommend PURZAUTO and Matt B[redacted] to anyone...
Thanks to ALL involved in this transaction. Raymond S[redacted].

That dude in the transmissions department named Victor is Golden!

Review: On Dec 4, 2015, I purchased a used transmission from purzauto for $899 (order #[redacted]) along with a 1-year labor warranty for $150. The mechanic I hired to replace the transmission neglected to replace the transmission filter, which voids purzauto's warranty policy.

I contacted their customer service requesting a refund of the labor warranty, since the improper installation made the labor warranty a moot point. I was denied a refund, though this is a reasonable request especially considering that the transmission was also defective.Desired Settlement: I want a refund for the labor warranty ($150), which I bought but was immediately voided because of the incomplete installation done by a 3rd party mechanic

I was skeptical about buying a used part. Especially buying from an online merchant. But everything worked out as promised. They are very professional and knowledgeable.