Complaint: [redacted]
I am rejecting this response because:There are in fact several service bulletins on n54 engine waste gate defect, again auto source is still harping on a waste gate issue when in fact the turbos are blown. Auto source is more than welcome to pay for labor to remove the turbos and inspect them for themselves. This is again typical auto source tactics to avoid paying for said covered item.
Regards,
[redacted]
Dear [redacted] This letter is in response to the consumer’s complaint dated April 29, 2017 regarding the above matter. The AutoSource contract contains a clause which states “I acknowledge that I have read this ESC in its entirety and understand and accept all Terms and Conditions as stated...
herein, including the Dispute Resolution Clause on Page 2 and all the Terms and Conditions appearing on Pages 3 and 4 of this ESC.” This statement is directly above the Purchaser’s signature line on the front page of the contract and was signed by [redacted] The AutoSource contract is a named covered component contract which means that if it is not named on the consumer’s contract it is not covered. I call your attention to the reverse side of the contract where the Platinum Component Coverage is outlined. Each category ends with the statement “Coverage limited to above named components.” On April 28, 2017, M&P Performance opened a claim on [redacted]’ behalf. The component that was in need of repair/replacement was the cooling fan assembly due to the fact a fan blade was broken. The cooling fan blade is not a named covered component in the consumer’s contract. M&P Performance needs to replace the complete cooling fan assembly which will include the blade and motor however; the cooling fan motor has not failed. In the “Coverage Exclusions” section of the AutoSource contract it states: “This Service Contract does not provide coverage for: Any repair or replacement of a Covered Part unless an actual Mechanical Breakdown has occurred. Accordingly, [redacted] claim was declined. A cancellation can only be processed for a pro-rated refund if the vehicle is repossessed or a total loss for insurance purposes. This is stated in the AutoSource contract under “General Provisions” section, point #10. I have included for your records a complete copy of the [redacted] contract and a copy of the declination letter sent to [redacted] email, which she provided. We trust that this letter will satisfactorily answer this complaint and allow you to close your file on this matter. Very truly yours, Denise C[redacted] Customer Service Manager
Complaint: [redacted]
I am rejecting this response because:I paid for the gold coverage , there was no mention of a surcharge by the dealer or auto source, it now conveniently applys only to deny coverage .
Regards,
[redacted]
Tell us why here...
Ms. [redacted] ...⇄ February 26, 2016
Revdex.com of New Jersey
1262 Whitehorse-Hamilton Square Road
Building A, Suite 202
Hamilton, NJ 08690
RE: Complaint ID #[redacted]
Consumer: [redacted]
Dear Ms. [redacted],
This email is in response to the consumer’s correspondence dated February 26, 2016. There is nothing further to add to our previous response to this matter. We firmly believe as Mr. [redacted] is being advised by his attorney all further correspondence should be directed to our attorney:
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Very truly yours,
Denise C
Customer Service Manager
The Adjuster that was handling this claim is no longer employed with AutoSource. As such our Head of Claims will review the claim and we will provide a response within 24 hours.
Complaint: [redacted]
I am rejecting this response because:
I am not sure what this company is trying to pull. in the covered components parts . they state that crankshaft internal timing chain or gears, Intake and exhaust valves,. The parts that were replaced are the timing for the crankshaft. The company does not specify which intake and exhaust valve they cover Which I believe is the excuse that the use to get out of paying. The valves that were replaced on my vehicle states intake and exhaust valves in German. I can provide the box. Plus they are the parts that control the timing for the crankshaft. This company is manipulating the wording of the parts to avoid meeting there obligation. And If the Revdex.com cares to check online the reputation and the complaints of clients of this company that got cheated, It will show that this company have a record of cheating clients.,
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:As advised by my Lawyer, we do not accept Autosource’s response. As stated in my previous response, Autosource uses deplorable tactics to justify denying claims. 1. Autosource is once again requesting I send them repair records for service rendered. Autosource has every repair receipt on file already. Receipts were submitted and received by Autosource at the time of repair. Autosource gives proof to this by listing each repair in one of their Revdex.com responses to my complaint. 2. Autosource continuously request that I send them records of Oil Servicing for a repair that has no bearing on the breakdown in question. Both the service facility and Autosource’s adjuster documented this in their reports. Furthermore, I agreed to send Autosource proof of regular oil serving and informed them (Linda) I needed more than the three days on a major holiday week to retrieve records due to Holiday closures. I also explained that I worked 100 miles away from the service facility and couldn’t readily get to them during the week. As stated in my prior statement, I verbally requested an extension on two different phone calls with Linda, on two different days. I attempted a third call to request an extension. The third call yielded a young lady who did not connect me with Linda, but in turn, put me on hold, went to speak with Linda, then returned with a claim DENIAL a half day shy of the originally imposed three day remittance window. I then requested the extension in writing. Autosource responded with a written “Claim DENIAL” because I did not remit oil service records in time. Autosource stated in their Revdex.com response, that they DO NOT stipulate a remittance time period in their contract. Why was one imposed on me??? The repair facility was willing to wait the time I asked to satisfy Autosource’s request, although Autosource alluded to the rush was for the repair facilities benefit…. To sum this up, Autosource has all the repair records for my vehicle. Autosource is also aware that the breakdown was not caused by my regular oil servicing, or the lack of oil servicing as they try to imply was the cause. Autosource should just admit they are wrong and pay the claim…. LOL, they know they are going to find a way to only pay pennies on the dollar of the total repair amount anyway. Autosource needs to work at being the industry leading extended warranty company they claim to be. Instead they are just steadily racking up more and more customer complaints using boiler room tactics. I suspect Autosource will soon fold the name and resurface as a new company. If so, I hope they resurface as a reputable company.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
All your claims are nothing but untrue,false accusation to your customer.I repeatedly ask autosource for deny my claim.According to your company the reason of my deny my claim at initial is the mechanic [redacted] conduct diagnost to my car which the mechanic donounce your claim as false accusation.You call the mechanic and request for the receipt which the mechanic fax it to you autosource and it's stated clearly at the bottom of receipt it was mechanical failure,which you Autosource demand the mechanic to make a changes on his statement but the mechanic reject your changes or claim,fax the receipt to Revdex.com or allow them to call the mechanic for further investigation.your business is nothing but a failure to your customers Autosource.
Regards,
[redacted]
Dear Ms. [redacted], This letter is in response to the consumer’s complaint dated December 22, 2016 regarding the above matter. Mr. [redacted] is correct in that the contract states under the GAS ENGINE category that the Crankshaft, Internal Timing Chain or Gears, Intake and Exhaust Valves, etcetera are named covered components. The components which were in need of repair/replacement were for the Camshaft not the timing of the crankshaft. They are separate components. Neither component are the timing chain or gears. I must reiterate the facts: Mr. [redacted]’s service repair facility, [redacted] stated that the consumer’s vehicle was in need of repair/replacement of the intake and exhausts camshaft adjusters. The part numbers listed on [redacted]’s estimate references the Engine Variable Timing (VVT) solenoid, also known as camshaft adjusters not valves. The parts list enclosed in our second response from the manufacturer, [redacted], states these are Variable Timing Solenoids. These components are not named covered components in Mr. [redacted]’s AutoSource contract and therefore our decision on this claim remains declined. We trust that this letter will satisfactorily answer this complaint and allow you to close your file on this matter. Very truly yours, Denise C Customer Service Manager
Dear Ms. [redacted],This letter is to acknowledge the above referenced complaint received on March 6, 2017 regarding the above matter. The AutoSource contract contains a clause which states “I acknowledge that I have read this ESC in its entirety and understand and accept all Terms and Conditions as stated herein, including the Dispute Resolution Clause on Page 2 and all the Terms and Conditions appearing on Pages 3 and 4 of this ESC.” This statement is directly above the Customer’s signature line on the front page of the contract and was signed by the Mr. [redacted]. On December 29, 2017, [redacted] opened a claim on Mr. [redacted]’s behalf. The component that was in need of repair/replacement was the cylinder head. [redacted] stated verbally that the valve seats within the cylinder head had failed which caused consequential damage to the cylinder head. The AutoSource contract is a named covered component contract which means that if it is not named on the consumer’s contract it is not covered. In this instance, the valve seats are not named covered components in Mr. [redacted]’s AutoSource contract and any consequential damage caused by non-covered components are excluded from coverage as stated in the Coverage Exclusions section of the AutoSource contract. As such, the repair would not be covered and the claim was declined. In speaking with [redacted] today to reconfirm this, AutoSource was advised that they had replaced Mr. [redacted]’s engine with a recycled unit. Under no circumstances would AutoSource reconsider this claim as the replacement of the engine was not a consideration expressed to us by [redacted] nor was it in need of an engine in the opinion of the independent inspection company that examined this vehicle at [redacted]. We trust that this letter will satisfactorily answer this complaint and allow you to close your file on this matter. Very truly yours, Martin E. C President
Complaint: [redacted]I am rejecting this response because:Good day.AutoSource is correct. I have reached out for legal advise. I presented my plan for an amicable resolve concerning this matter. My attorney agreed my methods were the correct actions to take before escalating the matter. Most times the two parties will come to some sort of agreement before going to court. If, or when AutoSource and myself can not come to terms on a resolve, then it may be necessary to retain legal services.Step 1 - Request extension to remit requested oil service records - Request and Claim denied.Step 2 - Appeal denial with Autosource by requesting the necessary time to remit the requested oil records. - Appeal deniedStep 3 - Seek arbitration (Revdex.com). - No Resolve to date.To date, I have not retained the lawyer with hopes of an amicable resolve. As stated previously, I agreed to remit the oil serve records as requested, although oil service or the lack of had nothing to do with the repair in question. Furthermore, I wasn't afforded the time to retrieve and submit them. Respectfully,[redacted] Complaint: [redacted]I am rejecting this response because:Regards,[redacted]
[redacted] ...⇄ March 29, 2017 Revdex.com of New Jersey 1262 Whitehorse-Hamilton Square Road Building A, Suite 202 Hamilton, NJ 08690 RE: Complaint ID #[redacted] Consumer: [redacted] ESC# [redacted] Dear Ms. [redacted], Please be advised that the above referenced contract was sold by [redacted] on September 5, 2015. Mr. [redacted] did not communicate with AutoSource within the term stipulated in the General provisions section of the AutoSource contract (Point # 10). This contract remains active and Mr. [redacted] was advised accordingly. As such, Mr. [redacted] is not entitled to a refund. I have included for your records a full copy of Mr. [redacted].s’ contract. We trust that this letter will satisfactorily answer this complaint and allow you to close your file on this matter. Very truly yours, Denise C Customer Service Manager
Dear Ms. [redacted], Please be advised that the email sent to Mr. [redacted] on September 23, 2015 was sent by mistake. [redacted] paid AutoSource for Mr. [redacted]’s contract and it has been active since the date of sale re September 15, 2015. We regret that this email was sent in error. We have advised Mr. [redacted] on several occasions that in order to resolve this situation he must fill out the cancellation form so that the request could be completed. This form has been sent to Mr. [redacted] in the past and is attached to this letter. We have spoken to the principal of [redacted] and they have advised us that they have not heard from Mr. [redacted]. This resulted in the fact that Mr. [redacted] owes [redacted] monies for the purchase of this vehicle and/or contract.
Complaint: [redacted]
I am rejecting this response because:Auto source is still denying the fact the turbos are blown, and harping on wastegates which have nothing to do with the issue. Again I Reiterate Auto Source is more than welcome to pay for turbo removal for their inspection, I have now gone to two different ASE mechanics that told me the same thing , turbos are blown( A COVERED COMPONENT). The fact remains this company will say and do anything to deny covered components, consumers should beware.
Regards,
[redacted]
This letter is in response to your letter dated October 25, 2016, regarding the above matter. On September 16, 2016, [redacted] opened a claim on behalf of [redacted]. In doing so, the consumer’s service repair facility stated that [redacted]’ vehicle was in need of...
an engine replacement. A written estimate was received from [redacted] in which they stated that they were “Authorized to remove valve cover on driver side to check for broken valve spring or broken valve.” The AutoSource contract states in several places that NO work (including diagnostic work) is to be undertaken without the Administrator’s prior authorization. The “Purchaser Acknowledgement” section of your AutoSource contract specifically states: “…any and all work done without prior authorization from the Provider will result in a denial of coverage and will not be reimbursed or paid by the Provider. This includes any diagnostic work such as, but not limited to: parts disassembly...” [redacted] in signing the AutoSource contract agrees that she has read this contract and agrees with all the terms and conditions set forth. As is customary, AutoSource utilized the services of an independent inspection company to inspect [redacted]’ vehicle in its original condition and to verify the diagnosis of [redacted] The inspector reported that the vehicle was not in its original state and that the driver’s side valve cover and all the spark plugs were removed. Please find attached a complete copy of the consumer’s contract with AutoSource, a copy of the estimate from [redacted] and a copy of the declination letter sent to [redacted]. We regret the consumer’s frustration in this regard, however, the above referenced comments and attachments reflect our definitive response to this complaint. Very truly yours, Denise C[redacted] Customer Service Manager
Dear [redacted]This letter is to acknowledge the above referenced complaint received on June 7, 2017 regarding the above matter. The AutoSource contract contains a clause which states “I acknowledge that I have read this ESC in its entirety and understand and accept all Terms and...
Conditions as stated herein, including the Dispute Resolution Clause on Page 2 and all the Terms and Conditions appearing on Pages 3 and 4 of this ESC.” This statement is directly above the Customer Signature line on the front page of the contract and was signed by [redacted]. On June 6, 2017, Mazda Pros opened a claim on [redacted] behalf. The component that was in need of repair/replacement was the air conditioner condenser. As part of the claims process and in accordance with the terms of the consumer’s AutoSource contract, AutoSource requested a copy of the invoice for the previous declined claim, which was provided, and copies of all maintenance records for the accrued mileage of 25,866 (since the purchase of her vehicle). [redacted] requested that we speak with her husband, [redacted], which we did. [redacted] stated that they do not keep any records for the vehicle. This is a direct violation of the AutoSource contract. Accordingly, [redacted] claim was declined and a letter was sent to the email which the consumer provided. Specifically stated in the “Your Responsibilities” section, point # 2 : “…All maintenance on Your Vehicle must be done at a licensed Repair Facility and you must keep proper records of such maintenance i.e. repair orders showing: Repair Facility name and address, warranty date, mileage and repair/maintenance performed. Failure to have the required maintenance performed or failure to provide required documentation, when requested by the Administrator, will result in a denial of coverage.” I have included for your records a full copy of [redacted] contract, and a copy of the declination letter that was sent to the consumer via email. We trust that this letter will satisfactorily answer this complaint and allow you to close your file on this matter. Very truly yours, Denise C[redacted]Customer Service Manager
Complaint: [redacted]
I am rejecting this response because: Today May 10, 2017, I stopped by the selling dealership and spoke with Alex the Finance manager and the Controller who advised me that they received a fax confirmation from Denise C[redacted] on yesterday cancelling the extended warranty contract. The Controller showed me the fax that came through to the dealership from Denise. It is unfortunate and completely unprofessional how this entire ordeal was handled. Denise who is the Customer Service Manager did not provide one single ounce of customer service. She never one time returned my call or responded to any emails advising that this was being addressed. It is experiences like this that make it difficult for consumers. They should not be accredited in any capacity. The selling dealership advised it will take approximately 5-10 days for the check to be cut and forwarded over to my finance company.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:like I said at my complain was made professional complain to Autosourse,nobody replace anything or touch it,they send inspector he told us is fine but later they deny my complain.I drive my car to work I have no other way but to fix it on my own way.why they deny earlier?
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:There are in fact several service bulletins on n54 engine waste gate defect, again auto source is still harping on a waste gate issue when in fact the turbos are blown. Auto source is more than welcome to pay for labor to remove the turbos and inspect them for themselves. This is again typical auto source tactics to avoid paying for said covered item.
Regards,
[redacted]
Dear [redacted] This letter is in response to the consumer’s complaint dated April 29, 2017 regarding the above matter. The AutoSource contract contains a clause which states “I acknowledge that I have read this ESC in its entirety and understand and accept all Terms and Conditions as stated...
herein, including the Dispute Resolution Clause on Page 2 and all the Terms and Conditions appearing on Pages 3 and 4 of this ESC.” This statement is directly above the Purchaser’s signature line on the front page of the contract and was signed by [redacted] The AutoSource contract is a named covered component contract which means that if it is not named on the consumer’s contract it is not covered. I call your attention to the reverse side of the contract where the Platinum Component Coverage is outlined. Each category ends with the statement “Coverage limited to above named components.” On April 28, 2017, M&P Performance opened a claim on [redacted]’ behalf. The component that was in need of repair/replacement was the cooling fan assembly due to the fact a fan blade was broken. The cooling fan blade is not a named covered component in the consumer’s contract. M&P Performance needs to replace the complete cooling fan assembly which will include the blade and motor however; the cooling fan motor has not failed. In the “Coverage Exclusions” section of the AutoSource contract it states: “This Service Contract does not provide coverage for: Any repair or replacement of a Covered Part unless an actual Mechanical Breakdown has occurred. Accordingly, [redacted] claim was declined. A cancellation can only be processed for a pro-rated refund if the vehicle is repossessed or a total loss for insurance purposes. This is stated in the AutoSource contract under “General Provisions” section, point #10. I have included for your records a complete copy of the [redacted] contract and a copy of the declination letter sent to [redacted] email, which she provided. We trust that this letter will satisfactorily answer this complaint and allow you to close your file on this matter. Very truly yours, Denise C[redacted] Customer Service Manager
Complaint: [redacted]
I am rejecting this response because:I paid for the gold coverage , there was no mention of a surcharge by the dealer or auto source, it now conveniently applys only to deny coverage .
Regards,
[redacted]
Tell us why here...
Ms. [redacted] ...⇄ February 26, 2016
Revdex.com of New Jersey
1262 Whitehorse-Hamilton Square Road
Building A, Suite 202
Hamilton, NJ 08690
RE: Complaint ID #[redacted]
Consumer: [redacted]
Dear Ms. [redacted],
This email is in response to the consumer’s correspondence dated February 26, 2016. There is nothing further to add to our previous response to this matter. We firmly believe as Mr. [redacted] is being advised by his attorney all further correspondence should be directed to our attorney:
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Very truly yours,
Denise C
Customer Service Manager
The Adjuster that was handling this claim is no longer employed with AutoSource. As such our Head of Claims will review the claim and we will provide a response within 24 hours.
Complaint: [redacted]
I am rejecting this response because:
I am not sure what this company is trying to pull. in the covered components parts . they state that crankshaft internal timing chain or gears, Intake and exhaust valves,. The parts that were replaced are the timing for the crankshaft. The company does not specify which intake and exhaust valve they cover Which I believe is the excuse that the use to get out of paying. The valves that were replaced on my vehicle states intake and exhaust valves in German. I can provide the box. Plus they are the parts that control the timing for the crankshaft. This company is manipulating the wording of the parts to avoid meeting there obligation. And If the Revdex.com cares to check online the reputation and the complaints of clients of this company that got cheated, It will show that this company have a record of cheating clients.,
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:As advised by my Lawyer, we do not accept Autosource’s response. As stated in my previous response, Autosource uses deplorable tactics to justify denying claims. 1. Autosource is once again requesting I send them repair records for service rendered. Autosource has every repair receipt on file already. Receipts were submitted and received by Autosource at the time of repair. Autosource gives proof to this by listing each repair in one of their Revdex.com responses to my complaint. 2. Autosource continuously request that I send them records of Oil Servicing for a repair that has no bearing on the breakdown in question. Both the service facility and Autosource’s adjuster documented this in their reports. Furthermore, I agreed to send Autosource proof of regular oil serving and informed them (Linda) I needed more than the three days on a major holiday week to retrieve records due to Holiday closures. I also explained that I worked 100 miles away from the service facility and couldn’t readily get to them during the week. As stated in my prior statement, I verbally requested an extension on two different phone calls with Linda, on two different days. I attempted a third call to request an extension. The third call yielded a young lady who did not connect me with Linda, but in turn, put me on hold, went to speak with Linda, then returned with a claim DENIAL a half day shy of the originally imposed three day remittance window. I then requested the extension in writing. Autosource responded with a written “Claim DENIAL” because I did not remit oil service records in time. Autosource stated in their Revdex.com response, that they DO NOT stipulate a remittance time period in their contract. Why was one imposed on me??? The repair facility was willing to wait the time I asked to satisfy Autosource’s request, although Autosource alluded to the rush was for the repair facilities benefit…. To sum this up, Autosource has all the repair records for my vehicle. Autosource is also aware that the breakdown was not caused by my regular oil servicing, or the lack of oil servicing as they try to imply was the cause. Autosource should just admit they are wrong and pay the claim…. LOL, they know they are going to find a way to only pay pennies on the dollar of the total repair amount anyway. Autosource needs to work at being the industry leading extended warranty company they claim to be. Instead they are just steadily racking up more and more customer complaints using boiler room tactics. I suspect Autosource will soon fold the name and resurface as a new company. If so, I hope they resurface as a reputable company.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
All your claims are nothing but untrue,false accusation to your customer.I repeatedly ask autosource for deny my claim.According to your company the reason of my deny my claim at initial is the mechanic [redacted] conduct diagnost to my car which the mechanic donounce your claim as false accusation.You call the mechanic and request for the receipt which the mechanic fax it to you autosource and it's stated clearly at the bottom of receipt it was mechanical failure,which you Autosource demand the mechanic to make a changes on his statement but the mechanic reject your changes or claim,fax the receipt to Revdex.com or allow them to call the mechanic for further investigation.your business is nothing but a failure to your customers Autosource.
Regards,
[redacted]
Dear Ms. [redacted], This letter is in response to the consumer’s complaint dated December 22, 2016 regarding the above matter. Mr. [redacted] is correct in that the contract states under the GAS ENGINE category that the Crankshaft, Internal Timing Chain or Gears, Intake and Exhaust Valves, etcetera are named covered components. The components which were in need of repair/replacement were for the Camshaft not the timing of the crankshaft. They are separate components. Neither component are the timing chain or gears. I must reiterate the facts: Mr. [redacted]’s service repair facility, [redacted] stated that the consumer’s vehicle was in need of repair/replacement of the intake and exhausts camshaft adjusters. The part numbers listed on [redacted]’s estimate references the Engine Variable Timing (VVT) solenoid, also known as camshaft adjusters not valves. The parts list enclosed in our second response from the manufacturer, [redacted], states these are Variable Timing Solenoids. These components are not named covered components in Mr. [redacted]’s AutoSource contract and therefore our decision on this claim remains declined. We trust that this letter will satisfactorily answer this complaint and allow you to close your file on this matter. Very truly yours, Denise C Customer Service Manager
Dear Ms. [redacted],This letter is to acknowledge the above referenced complaint received on March 6, 2017 regarding the above matter. The AutoSource contract contains a clause which states “I acknowledge that I have read this ESC in its entirety and understand and accept all Terms and Conditions as stated herein, including the Dispute Resolution Clause on Page 2 and all the Terms and Conditions appearing on Pages 3 and 4 of this ESC.” This statement is directly above the Customer’s signature line on the front page of the contract and was signed by the Mr. [redacted]. On December 29, 2017, [redacted] opened a claim on Mr. [redacted]’s behalf. The component that was in need of repair/replacement was the cylinder head. [redacted] stated verbally that the valve seats within the cylinder head had failed which caused consequential damage to the cylinder head. The AutoSource contract is a named covered component contract which means that if it is not named on the consumer’s contract it is not covered. In this instance, the valve seats are not named covered components in Mr. [redacted]’s AutoSource contract and any consequential damage caused by non-covered components are excluded from coverage as stated in the Coverage Exclusions section of the AutoSource contract. As such, the repair would not be covered and the claim was declined. In speaking with [redacted] today to reconfirm this, AutoSource was advised that they had replaced Mr. [redacted]’s engine with a recycled unit. Under no circumstances would AutoSource reconsider this claim as the replacement of the engine was not a consideration expressed to us by [redacted] nor was it in need of an engine in the opinion of the independent inspection company that examined this vehicle at [redacted]. We trust that this letter will satisfactorily answer this complaint and allow you to close your file on this matter. Very truly yours, Martin E. C President
Complaint: [redacted]I am rejecting this response because:Good day.AutoSource is correct. I have reached out for legal advise. I presented my plan for an amicable resolve concerning this matter. My attorney agreed my methods were the correct actions to take before escalating the matter. Most times the two parties will come to some sort of agreement before going to court. If, or when AutoSource and myself can not come to terms on a resolve, then it may be necessary to retain legal services.Step 1 - Request extension to remit requested oil service records - Request and Claim denied.Step 2 - Appeal denial with Autosource by requesting the necessary time to remit the requested oil records. - Appeal deniedStep 3 - Seek arbitration (Revdex.com). - No Resolve to date.To date, I have not retained the lawyer with hopes of an amicable resolve. As stated previously, I agreed to remit the oil serve records as requested, although oil service or the lack of had nothing to do with the repair in question. Furthermore, I wasn't afforded the time to retrieve and submit them. Respectfully,[redacted] Complaint: [redacted]I am rejecting this response because:Regards,[redacted]
Ms. [redacted]...
[redacted] ...⇄ March 29, 2017 Revdex.com of New Jersey 1262 Whitehorse-Hamilton Square Road Building A, Suite 202 Hamilton, NJ 08690 RE: Complaint ID #[redacted] Consumer: [redacted] ESC# [redacted] Dear Ms. [redacted], Please be advised that the above referenced contract was sold by [redacted] on September 5, 2015. Mr. [redacted] did not communicate with AutoSource within the term stipulated in the General provisions section of the AutoSource contract (Point # 10). This contract remains active and Mr. [redacted] was advised accordingly. As such, Mr. [redacted] is not entitled to a refund. I have included for your records a full copy of Mr. [redacted].s’ contract. We trust that this letter will satisfactorily answer this complaint and allow you to close your file on this matter. Very truly yours, Denise C Customer Service Manager
Dear Ms. [redacted], Please be advised that the email sent to Mr. [redacted] on September 23, 2015 was sent by mistake. [redacted] paid AutoSource for Mr. [redacted]’s contract and it has been active since the date of sale re September 15, 2015. We regret that this email was sent in error. We have advised Mr. [redacted] on several occasions that in order to resolve this situation he must fill out the cancellation form so that the request could be completed. This form has been sent to Mr. [redacted] in the past and is attached to this letter. We have spoken to the principal of [redacted] and they have advised us that they have not heard from Mr. [redacted]. This resulted in the fact that Mr. [redacted] owes [redacted] monies for the purchase of this vehicle and/or contract.
Complaint: [redacted]
I am rejecting this response because:Auto source is still denying the fact the turbos are blown, and harping on wastegates which have nothing to do with the issue. Again I Reiterate Auto Source is more than welcome to pay for turbo removal for their inspection, I have now gone to two different ASE mechanics that told me the same thing , turbos are blown( A COVERED COMPONENT). The fact remains this company will say and do anything to deny covered components, consumers should beware.
Regards,
[redacted]
This letter is in response to your letter dated October 25, 2016, regarding the above matter. On September 16, 2016, [redacted] opened a claim on behalf of [redacted]. In doing so, the consumer’s service repair facility stated that [redacted]’ vehicle was in need of...
an engine replacement. A written estimate was received from [redacted] in which they stated that they were “Authorized to remove valve cover on driver side to check for broken valve spring or broken valve.” The AutoSource contract states in several places that NO work (including diagnostic work) is to be undertaken without the Administrator’s prior authorization. The “Purchaser Acknowledgement” section of your AutoSource contract specifically states: “…any and all work done without prior authorization from the Provider will result in a denial of coverage and will not be reimbursed or paid by the Provider. This includes any diagnostic work such as, but not limited to: parts disassembly...” [redacted] in signing the AutoSource contract agrees that she has read this contract and agrees with all the terms and conditions set forth. As is customary, AutoSource utilized the services of an independent inspection company to inspect [redacted]’ vehicle in its original condition and to verify the diagnosis of [redacted] The inspector reported that the vehicle was not in its original state and that the driver’s side valve cover and all the spark plugs were removed. Please find attached a complete copy of the consumer’s contract with AutoSource, a copy of the estimate from [redacted] and a copy of the declination letter sent to [redacted]. We regret the consumer’s frustration in this regard, however, the above referenced comments and attachments reflect our definitive response to this complaint. Very truly yours, Denise C[redacted] Customer Service Manager
Dear [redacted]This letter is to acknowledge the above referenced complaint received on June 7, 2017 regarding the above matter. The AutoSource contract contains a clause which states “I acknowledge that I have read this ESC in its entirety and understand and accept all Terms and...
Conditions as stated herein, including the Dispute Resolution Clause on Page 2 and all the Terms and Conditions appearing on Pages 3 and 4 of this ESC.” This statement is directly above the Customer Signature line on the front page of the contract and was signed by [redacted]. On June 6, 2017, Mazda Pros opened a claim on [redacted] behalf. The component that was in need of repair/replacement was the air conditioner condenser. As part of the claims process and in accordance with the terms of the consumer’s AutoSource contract, AutoSource requested a copy of the invoice for the previous declined claim, which was provided, and copies of all maintenance records for the accrued mileage of 25,866 (since the purchase of her vehicle). [redacted] requested that we speak with her husband, [redacted], which we did. [redacted] stated that they do not keep any records for the vehicle. This is a direct violation of the AutoSource contract. Accordingly, [redacted] claim was declined and a letter was sent to the email which the consumer provided. Specifically stated in the “Your Responsibilities” section, point # 2 : “…All maintenance on Your Vehicle must be done at a licensed Repair Facility and you must keep proper records of such maintenance i.e. repair orders showing: Repair Facility name and address, warranty date, mileage and repair/maintenance performed. Failure to have the required maintenance performed or failure to provide required documentation, when requested by the Administrator, will result in a denial of coverage.” I have included for your records a full copy of [redacted] contract, and a copy of the declination letter that was sent to the consumer via email. We trust that this letter will satisfactorily answer this complaint and allow you to close your file on this matter. Very truly yours, Denise C[redacted]Customer Service Manager
Complaint: [redacted]
I am rejecting this response because: Today May 10, 2017, I stopped by the selling dealership and spoke with Alex the Finance manager and the Controller who advised me that they received a fax confirmation from Denise C[redacted] on yesterday cancelling the extended warranty contract. The Controller showed me the fax that came through to the dealership from Denise. It is unfortunate and completely unprofessional how this entire ordeal was handled. Denise who is the Customer Service Manager did not provide one single ounce of customer service. She never one time returned my call or responded to any emails advising that this was being addressed. It is experiences like this that make it difficult for consumers. They should not be accredited in any capacity. The selling dealership advised it will take approximately 5-10 days for the check to be cut and forwarded over to my finance company.
Regards,
[redacted]
We have no other response.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:like I said at my complain was made professional complain to Autosourse,nobody replace anything or touch it,they send inspector he told us is fine but later they deny my complain.I drive my car to work I have no other way but to fix it on my own way.why they deny earlier?
Regards,
[redacted]