Purple Pear Design

Confusion surrounding customer's options at the end of their lease were based upon Nissan Motor Acceptance Corporation periodically offering a Lease Loyalty Program where a certain number of remaining payments of an existing lease could be waived if a lease customer traded their vehicle in on a new Nissan? This is a NMAC sponsored program and the dealer does not control when the programs are available and how many lease payments are waived under the program when it is offered.When [redacted] dropped the vehicle off in January, 2017, he indicated they currently had plenty of vehicles and did not want to replace their 370Z with another Nissan.At the date he dropped off the vehicle, there were six remaining payments that were the responsibility of the customer if they chose not to acquire a new Nissan and take advantage of the Lease Loyalty Program currently offered through Nissan Motor Acceptance Corporation.When we received this complaint, we contacted NMAC and they were able to hold the ***'s vehicle from being auctioned off until they could speak with the [redacted] family to determine if they wanted the vehicle returned to them.As of 2/10, we provided the [redacted] with a direct contact number of a NMAC employee to review their options for either having their car returned or allowing it to be auctioned and being responsible for the remaining payments under their lease (see copy of original lease attached to this response).? ? ? ?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I accept the response as lame? Wow.....Getting me in a loaner was a nice gesture but not justification for the lack of response and negligence for OVER A MONTH in repairing my vehicleYou cannot justify the run-around I got, the indignant attitude I received, the lack of service for OVER A MONTH by providing me a loaner? I didn't get an answer until this very complaint was filed? Only because I reported them were they responsive, otherwise I am certain they would not have fixed and given me my car backThey obviously don't care about the service they provide, and short of filing legal action you can't get results with themIt's a complete deception to just sell cars and not service themI am disgusted with this dealership and will NEVER do business with them againI would not recommend them to anyone? Their response is lame,at best, and in line with their poor business practice Regards, [redacted]

We have removed [redacted] 's email from our database.We continue to work with Nissan to confirm their database is purged of [redacted] 's email address connected to [redacted] ' vehicle.We will provide any and all assistance to any legal counsel he engages or the Attorney General to explain our efforts

I spoke with [redacted] on 8-12-and reviewed with him that we had removed his email address from our dealer management system.It appears his email address remains connected to [redacted] ***'s vehicle in the Nissan system, so we have placed a request with Nissan to remove the email address from their system as well.I asked [redacted] to forward me an example of the emails he had been receiving to confirm the source of the emails was Nissan corporate to confirm we were removing it from the correct source files.I apologized for the inconvenience caused by the email notifications he had received on behalf of [redacted] ***'s Nissan.He indicated he would forward the email and did not require any additional support in response to his Revdex.com complaint[redacted] ***

Ms [redacted] was provided a loaner vehicle to use while her vehicle was in our shop[redacted] has connected with the Ms [redacted] and her seat has been replaced and she is back in possession of her vehicle as of August 4th

Complaint: ***
I am rejecting this response because: I am still receiving emails from this company and I am tired of requesting this to stop I am seeking legal counsel along with the help from The AG office of Texas to have this stopped since this company cares less to help
Regards,
*** ***

I spoke with *** *** on 8-12-and reviewed with him that we had removed his email address from our dealer management system.It appears his email address remains connected to *** ***'s vehicle in the Nissan system, so we have placed a request with Nissan to remove the email address from
their system as well.I asked *** *** to forward me an example of the emails he had been receiving to confirm the source of the emails was Nissan corporate to confirm we were removing it from the correct source files.I apologized for the inconvenience caused by the email notifications he had received on behalf of *** ***'s Nissan.He indicated he would forward the email and did not require any additional support in response to his Revdex.com complaint.*** ***

Complaint: ***
I am rejecting this response because:
I contacted NMAC and spoke with *** ***. He informed me he had been in contact with *** ***, Sales Manager and informed him the vehicle was on hold but it was the responsibility of the dealership to contact the auction to have the vehicle transported back to them at their expense. My husband and I were not informed that we did not qualify for early lease termnination for an entire week and the dealership had already sent the vehicle to auction and terminated the lease contract with NMAC therefore, I am not responsible for transport fees either to have the vehicle returned since it was a "mix up" by the dealership.
Regards,
*** ***

I spoke with *** *** today and apologized for the delay in obtaining her refund of products purchased with her contract. I explained that her credit union wanted the refund sent to them and applied to her loan and *** *** agreed that was okay with her. She expressed her
frustration caused by multiple contacts with our staff and the lack of progress towards the payment of her refund.We reviewed the timing of her requests for the refund and our commitment to improve as an organization as a result of her feedback.She indicated she was happy with her Infiniti and appreciated the apology and understood our focus on regaining her trust as one of our Infiniti owners.I have attached a copy of the refund check to the credit union and a copy of the FedEx label

Confusion surrounding customer's options at the end of their lease were based upon Nissan Motor Acceptance Corporation periodically offering a Lease Loyalty Program where a certain number of remaining payments of an existing lease could be waived if a lease customer traded their vehicle in on a new
Nissan This is a NMAC sponsored program and the dealer does not control when the programs are available and how many lease payments are waived under the program when it is offered.When *** *** dropped the vehicle off in January, 2017, he indicated they currently had plenty of vehicles and did not want to replace their 370Z with another Nissan.At the date he dropped off the vehicle, there were six remaining payments that were the responsibility of the customer if they chose not to acquire a new Nissan and take advantage of the Lease Loyalty Program currently offered through Nissan Motor Acceptance Corporation.When we received this complaint, we contacted NMAC and they were able to hold the ***'s vehicle from being auctioned off until they could speak with the *** family to determine if they wanted the vehicle returned to them.As of 2/10, we provided the *** with a direct contact number of a NMAC employee to review their options for either having their car returned or allowing it to be auctioned and being responsible for the remaining payments under their lease (see copy of original lease attached to this response).

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

We have removed *** ***'s email from our database.We continue to work with Nissan to confirm their database is purged of *** ***'s email address connected to *** ***' vehicle.We will provide any and all assistance to any legal counsel he engages or the Attorney General to explain our efforts

Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***I accept the response as lame Wow.....Getting me in a loaner was a nice gesture but not justification for the lack of response and negligence for OVER A MONTH in repairing my vehicleYou cannot justify the run-around I got, the indignant attitude I received, the lack of service for OVER A MONTH by providing me a loaner I didn't get an answer until this very complaint was filed Only because I reported them were they responsive, otherwise I am certain they would not have fixed and given me my car backThey obviously don't care about the service they provide, and short of filing legal action you can't get results with themIt's a complete deception to just sell cars and not service themI am disgusted with this dealership and will NEVER do business with them againI would not recommend them to anyone Their response is lame,at best, and in line with their poor business practice
Regards,
*** ***

Ms*** was provided a loaner vehicle to use while her vehicle was in our shop.*** *** has connected with the Ms*** and her seat has been replaced and she is back in possession of her vehicle as of August 4th