Purple & Gold Magazine

I followed up with Steve [redacted] and his wife [redacted] They are satisfied with the windows operation We are going out on Thursday to address a bend in one of the screens They will let us know if we can be of any further assistance to them Any questions please contact me

I spoke with *** *** and her husband *** *** in regards to the complaint they voiced on 7-19-2015. I set up a time with them to go to their house to look at the window they were concerned with. In the complaint, its states it was a double hung window. The concern is
really about a large Sliding window that was installed into their Living Room. I went to the home on Tuesday, August 4th and spoke with them. I inspected the window to make sure it was in good working order. The concern was the difficulty operating the window as well as being able to clean it. I spoke in length with *** about the operation of the window. I made a few minor adjustments to the window that helped it to operate. Cleaning the track of debris helped free it of obstructions that made it more difficult to operate. The window had not been cleaned since it was put in years ago and dirt had worked its way in the track. After it was cleaned, *** said he was happy with the operation of the window now. I discussed changing the window to different styles, but the customer declined because he liked the current look of the window in his home. He stated he would not be happy with the other options. I took some time to show him the steps of how to tilt the slider in for cleaning. The size of the slider made it more difficult for *** to clean and I am not sure if they knew the steps to pull it in. *** told me he would be the one tilting the slider in because *** found it difficult. The window is in good working order, and I will follow up with the customer in a couple days to make sure they are still happy with the operation. I expressed to the customer our willingness to do what was necessary for them to be happy. *** stated he was happy and wanted to give it a couple days to make sure the windows functionality did not change. I informed *** of the videos we have on our website and utube that demonstrate how to clean the slider window. This way he had a future reference if he had any questions, or he can call us and we walk him through it

I followed up with Steve [redacted] and his wife [redacted].  They are satisfied with the windows operation.  We are going out on Thursday to address a bend in one of the screens.  They will let us know if we can be of any further assistance to them.  Any questions please contact me.

The business would like to proceed with arbitration. Information on arbitration is attached here.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your...

reference, details of the offer I reviewed appear below.
Consumer is not interested in arbitration. 
Regards,
[redacted]