Purely Hosting, LLC

We apologize for the technical issues you've experiencedPlease confirm that you have backups for [redacted] and we will issue your refund and deactivate the accountAwaiting confirmation from you to take next steps

I filled out a form on A.WPurely Hosting website not knowing that I was ordering a website The company waited weeks before they decided to withdrawn the funds from my account I call them the very next day to cancel the request and was told there was nothing they could do for meCall back the next day and one of their representatives just hung up the phoneThis company took two hundred and sixty two dollars from my account and I have received nothing

Hello! We have reviewed the account and have determined that the issues the client has been experiencing have not been server related, but related to email compliance (SPAM notifications) and domain verification required by law from our third party registrarWe have contacted the client in regards to these issues and have provided resolutions to the client that have required a response/confirmation from the client but have not received a response/confirmation regarding these resolutionsSince we have not received any response/confirmation to the resolutions we have provided, no action has been taken, as we cannot move forward without the response/confirmation from the client Since we have not received any response/confirmation from the client for quite some time, we will honor the client's request for a refund in the amount of $USD which includes all fees charged except for the domain registration and domain renewal fees of $each charged on December 11, and November 18, 2013, which are third party fees that go to our domain registrarSince the client is located outside of the US, we will issue a refund via PayPalWe will just need the required PayPal account information which will be requested separately in an email from our support In the mean time, the account has been cancelled Thank you, Purely Hosting Support

Hello!We have refunded your account in full and cancelled your account completely along with any future billing.Please allow - business days for the refund to reflect on your financial statement.Thank you,

We've issued a refund for the requested disputed amount in good faith

A full refund has been issued

Hello! This has been resolvedThe client's account has been cancelled completelyThe refund has been processedThis has also been confirmed with the client through our support systemThank you, Purely Hosting Support

Hello!
Your account has been refunded and cancelled along with all future billingPlease allow - business days for the funds to be reflected on your financial statementThank you,

Hello!Your account has been refunded and cancelled along with all future billingPlease allow - business days for the funds to be reflected on your financial statement.Thank you,

***fraud ***
THIS COMPANY HAS TAKEN MONEY FROM MY ACCOUNT W/OUT PREMISSION, I INQURE ABOUT HIS COMPANY LAST YEAR AND THAT WAS ITTHIS YEAR A ENTIRE YEAR LATER , THEY TOOK MONEY FROM ME MY CARD I REPLY TO THE EMAIL SENT TO ME THANKING ME FOR THE PYMT , I TOLD THEM I DO NOT HAVE AN ACCOUNT WITH THEM AND WANTED MY MONEY BACK , I WAS GIVEN THE RUN AROUND AND LATER THEY RESPOND BACK SAY THEY WILL NOT REFUND MY MONEYI HAVE NOT EVER USE THIS COMPANY OR BEEN ON THE WEBSITE , THEY HAD MADE UP A NAME AND PASSWORD FOR ME I TOLD THEM I WOULD GET A LAWYER THEY TOLD ME GO RIGHT AHEAD AND WAS RUDE ABOUT IT I WANT MY MONEY BACK FROM THIS COMPANYI HAVE CLOSE OUT THE ACCOUNT THEY USE AND PLACE A FRAUD ALERT AND DISPUTE WITH MY BANK

Date: Mon, Apr 21, at 11:AM
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Hello ***
I want to thank the OHIO Revdex.com for handling this matter so quickly and professionally Due to my travel, I didn't get a chance to response to the business' comment I have backed up my data I am still waiting for the refund Please do not close the case yet
Thanks,
***

Dear ***,We have confirmation from our accounting department that the check was mailed outSince this is taking longer than you expected, we can expedite the refund by issuing the refund via PayPalPlease mail your PayPal information to [email protected] so we can send the funds as soon
as possible.Thank you,Purely Hosting

I filled out a form on A.WPurely Hosting website not knowing that I was ordering a website
The company waited weeks before they decided to withdrawn the funds from my account
I call them the very next day to cancel the request and was told there was nothing they could do for meCall back the next day and one of their representatives just hung up the phoneThis company took two hundred and sixty two dollars from my account and I have received nothing

Hello!This has been resolvedThe client's account has been cancelled completelyThe refund has been processedThis has also been confirmed with the client through our support system.Thank you,Purely Hosting Support

The vendor has finally contacted me, and reset my web siteMy issue has been resolved Thanks *** ***

We've issued a refund for the requested disputed amount in good faith.

Hello!
This has been resolved. The client's account has been cancelled completely. The refund has been processed. This has also been confirmed with the client through our support system.
Thank you,
Purely Hosting Support

Dear Revdex.com team,I would like to thank you for your assistance in attending to my complaint #[redacted]Purely Hosting LLC sent an email on 18th August confirming that the full amount has been transferred back to my account:"Hello [redacted]We are writing to confirm that full...

refund of $ 263.80 has been completed on Aug/18/2015Now that we have issued your refund it is up to your financial institution to put the funds back onto your card. With some financial institutions this can take several business days. If you do not receive the funds back on your card within a reasonable amount of time, please contact the financial institution that issued you the card.Thank you for your patience,-- Regards,ShawnPurely Hosting Customer SupportVisit our Support Center http://purelyhosting.com/knowledge_base/Connect with us: Twitter http://twitter.com/purelyhostingFacebook http://www.facebook.com/PurelyHosting"The amount of $263.80 has appeared back in my account two weeks later.I appreciate your full support.Regards,[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
 
However, i'd like to clarify that the issue here wasn't raised by their support team but rather, they claimed that the server was unstable and was unsure why the account was block by the server and proposed to migrate my entire account server to another host instead. This has been a long standing issues which I felt they failed to address and keep avoiding in their respond for any ticket raised to their attention. The usual reply from them is a standard auto reply and following is their reverting that the issue is resolved and attached some screen-shot of their testing using my mail server to send mail to themselves and has no problem with it.
 
They never ever really get to the point of resolving any problem or issues which bogged down my business and also causing my company rapport which I kept being pushed around till I wrote in to your good office.
 
How I wished I knew there's such a good office of yours existing to resolve issues like these that my business might have avoided the tarnishing.
 
In saying that, i'd still be much thankful that with your help, purely hosting is finally forced to admit their shortcoming of their services and really, i'm very pleased and much appreciative of your standing up for consumers' rights beyond your country people. Thank you..

We apologize for the technical issues you've experienced. Please confirm that you have backups for [redacted] and we will issue your refund and deactivate the account. Awaiting confirmation from you to take next steps.