Initial Business Response / [redacted] (1000, 13, 2016/11/11) */ Interra Credit Union's documented records show that on October 4, 2016, Ms [redacted] came to Interra's Elkhart office with the following issues: [redacted] Previously closed checking account as a result of fraud [redacted] Opened a new account [redacted] Interra's Bill Pay service was inadvertently not transferred to the new account number [redacted] The credit union's 3rd party bill pay service required a form to change bill pay service to the new account [redacted] As soon as the Interra staff knew the situation, on October 4, a call was made on Ms [redacted] 's behalf to switch accounts As an extra level of service to Ms [redacted] , an Interra representative personally called each one of merchants to explain the situation and indicated the error was on the part of the credit union A few merchants would not make refunds, and Interra also paid those charges back to Ms [redacted] Interra's representative worked with Ms [redacted] for 11/hoursOur notes indicate that Ms [redacted] was grateful for the assistance and for helping resolve the issues Based on the documentation, actions and Mrs [redacted] 's appreciation, we believe the situation is resolved
Initial Business Response / [redacted] (1000, 13, 2016/11/11) */ Interra Credit Union's documented records show that on October 4, 2016, Ms [redacted] came to Interra's Elkhart office with the following issues: [redacted] Previously closed checking account as a result of fraud [redacted] Opened a new account [redacted] Interra's Bill Pay service was inadvertently not transferred to the new account number [redacted] The credit union's 3rd party bill pay service required a form to change bill pay service to the new account [redacted] As soon as the Interra staff knew the situation, on October 4, a call was made on Ms [redacted] 's behalf to switch accounts As an extra level of service to Ms [redacted] , an Interra representative personally called each one of merchants to explain the situation and indicated the error was on the part of the credit union A few merchants would not make refunds, and Interra also paid those charges back to Ms [redacted] Interra's representative worked with Ms [redacted] for 11/hoursOur notes indicate that Ms [redacted] was grateful for the assistance and for helping resolve the issues Based on the documentation, actions and Mrs [redacted] 's appreciation, we believe the situation is resolved