Initial Business Response / [redacted] (1000, 5, 2015/08/13) */ Mrs [redacted] 's complaint has been resolved, we traded her out of the vehicle and she is now a proud owner of a new vehicle that she is satisfied with
Initial Business Response / [redacted] (1000, 5, 2015/09/29) */ ON 9/29/ [redacted] contacted CUSTOMER TO INFORM HIM THAT THE VEHICLE IS A LIMITED PRODUCTION MODEL AND HE WILL BE GETTING A CALL ONCE THE VEHICLE ARRIVESTHE GENERAL MANAGER [redacted] HAS ALSO APOLOGIZED TO THE CUSTOMER ON THIS MATTER
Revdex.com:After the complaint and yelp review I was contacted and the issues resolvedThey made things rightI have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:Due to the fact that the information supplied by [redacted] is inaccurate and a extremely incomplete account of eventsIn response to [redacted] and Toyota making an official and documented offer of any kind is falseWe had a few brief conversations in regards to looking at the paint issues and no headway at all in regards to the tiresThey did ask for the tires that were taking off the van on July 5, by [redacted] Company but not until July 25th when I finally got a meeting with [redacted] The only Reason that I was able to have that Meeting was because I emailed [redacted] the dealer General Manager on July 20, in which he said that I would be contacted by [redacted] So twenty days had passed from the time the tires were purchased to when the request for them was madeNo tire shop keeps the removed tires for more than three daysI had contacted the Walnut Creek Toyota dealership originally on July 4,trying to get help in regards to the tires not only causing issues with vibration but also being the wrong size(225/60/17) and I spoke to [redacted] the used car managerHe said he would call me back and never didI called back the following day on July 5th requesting to talk to [redacted] and was told he would call me backAfter receiving no call back or resolution I made the decision to buy the right size tires (235/60/17)for my families safety for the sake of time since I had plans to leave town to visit my aunt in southern California who has cancerI have two forms of documentation from [redacted] stating incorrect tire size and as well as me seeing and performing the original walk down to the technicianAs you can see there was no help or any contact made by the dealer until the 20th of July due to me reaching out to managementI contacted the Toyota corporations corporate offices in Torrance Ca, via email to file a complaint and see if they could get my the people at the Walnut Creek dealer to contact me and call me backThe complaint case reference number is # [redacted] filed on July 8,That was the first of over ten calls the the corporate offices attempting to make contact and come to resolutionAt our meeting on the 25th no resolution was reachedIt did prove that the paint on the van was compromised and verified by a third party brought in by [redacted] The third party called in was [redacted] the Manager from [redacted] who has years industry experience said the van had discrepancies in the paint on at least three panels on the van(front drivers side wheel well,drivers side door and sliding door) The issue with the tires and the paint appeared to me to be direct violations of Toyota's certified program and point inspection as stated and made available to the public onlineI purchased the van only because I was lead to believe that this van had undergone a legitimate hand over hand inspectionI found that not to be the case for their is a dealer only document that gives the details of the point inspection which communicate language and stipulations that are not available to the general publicI asked [redacted] for a copy of that document and was told I could not have oneSo I bought this van under fraudulent pretensesI would have never bought the van if I new that Toyota and its dealers did not disclose the information upfront or when askedAll I really want is my money back and to walk away from this horrible and laborious circumstanceI am a reasonable man and have tried to work at and accord but I have not found it possible so farThis is just part of the long and tiring story of dealing with this situationI have documents that can assist in supporting my side of the situation.Sincerely, [redacted]
Initial Business Response /* (1000, 5, 2015/08/07) */
To Whom it May Concern, Please be advised that Mr*** elected to keep his current lease out of the Lease purchase he made on the New Prius he purchased from Toyota Walnut CreekHis reasoning to keep the vehicle out was due to the mileage
overage he had on the vehicleAfter reviewing the file, we have no record that states that Toyota Walnut Creek was responsible for the vehicle or the balance of the lease payments he had on his current lease with Toyota Financial ServicesHe request that the vehicle would be sent back to Toyota Financial and he failed to send the balance of the payments to Toyota Financial to terminate his LoanToyota Financial claims that they made numerous attempts to contact him as any financial institution would and he neglected to respond to their request causing Toyota Financial Services to have no choice but to terminate his loan as a voluntary surrender reporting it to his creditOnce Mr*** contacted Toyota Walnut Creek, we reminded him of the final agreed upon the decision he had made to terminate his loan and we got Toyota Financial Services to agree to have him pay the balance owed and we convinced Toyota Financial to erase the negative reporting off his credit bureauMr*** had initially agreed to send the balance owed to Toyota Financial and then decided not to send the payments filing a complaint to Revdex.comIf you have any questions or need any additional information on this matter, please advise accordingly
Thank you! Upon learning of this issue I scheduled an appointment with ** *** to meet in personThis issue was an IT related problem from home-net to our websiteThis one software platform sends info to all 3rd party websitesSo if the feed is incorrect in one place it is incorrect
everywhereThe customer even received an auto-response with the incorrect price as a result of the errorWe received confirmation from the software provider acknowledging the error and they eventually corrected the issueOccasionally this happens, although it is rareWe strive to provide our customers with honest negotiation free pricing easily accessible onlineThis unique strategy is unlike some of our competitors who require you to submit a lead, so they can reach out and contact you with their priceHaving 400+ cars priced accurately online for everyone to transparently see puts us at risk of an occasional mistakeOur intentions are sincere and in no way would we ever try and post an incorrect price and have a customer become frustratedAs always I am available day or night to assist with any customer concern
We have been in several on going conversations with *** *** regarding his Sienna. *** *** states he was on the freeway and notice a "vibration" at freeway speeds and then went to his local tire store where he was sold a new set of tiresThe van was never returned to Walnut
Creek for the Dealership to inspect this concernHe states he called for the "used car manager" but never connected with him*** *** had the van in for a detail and sealants on June 22nd and never made mention about these concernsWe have attempted to resolve this concern on several occasions with no luckWalnut Creek Toyota offered to refund for the tires he elected to purchased if he would bring in the original tires which he could not produceWe had also as a goodwill gesture had agreed to repaint the missing lower rock guard on the drivers slider doorHe refused the help on both offersThis van was certified thru the Toyota Auction and documents back the correct size tires were on the van as does Toyota Walnut Creeks paper workWe have addressed these concerns and tried to make *** *** happy but his refusal will not let us make him happyTo recap if *** *** was to produce the tires he took off this van we will reimburse himWe already have agreed to take care of his paint/rock chip protectorHe has refused on both offersHe has called Toyota Motor company and several other agencies like your selfToyota Walnut Creek is a year old Family owned dealership and prides it self on customer satisfactionIf you my have any questions please callThank you, *** *** Operations Director *** *** ***
Initial Business Response /* (1000, 5, 2015/09/29) */
ON 9/29/2015 [redacted] contacted CUSTOMER TO INFORM HIM THAT THE VEHICLE IS A LIMITED PRODUCTION MODEL AND HE WILL BE GETTING A CALL ONCE THE VEHICLE ARRIVES. THE GENERAL MANAGER [redacted] HAS ALSO APOLOGIZED TO THE CUSTOMER ON THIS MATTER.
Initial Business Response /* (1000, 5, 2015/08/13) */
Mrs. [redacted]'s complaint has been resolved, we traded her out of the vehicle and she is now a proud owner of a new vehicle that she is satisfied with.
Revdex.com:After the complaint and yelp review I was contacted and the issues resolved. They made things right. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Complaint: [redacted]I am rejecting this response because:Due to the fact that the information supplied by [redacted] is inaccurate and a extremely incomplete account of events. In response to [redacted] and Toyota making an official and documented offer of any kind is false. We had a few brief conversations in regards to looking at the paint issues and no headway at all in regards to the tires. They did ask for the tires that were taking off the van on July 5, 2016 by [redacted] Company but not until July 25th when I finally got a meeting with [redacted]. The only Reason that I was able to have that Meeting was because I emailed [redacted] the dealer General Manager on July 20, 2016 in which he said that I would be contacted by [redacted]. So twenty days had passed from the time the tires were purchased to when the request for them was made. No tire shop keeps the removed tires for more than three days. I had contacted the Walnut Creek Toyota dealership originally on July 4,2016 trying to get help in regards to the tires not only causing issues with vibration but also being the wrong size(225/60/17) and I spoke to [redacted] the used car manager. He said he would call me back and never did. I called back the following day on July 5th requesting to talk to [redacted] and was told he would call me back. After receiving no call back or resolution I made the decision to buy the right size tires (235/60/17)for my families safety for the sake of time since I had plans to leave town to visit my aunt in southern California who has cancer. I have two forms of documentation from [redacted] stating incorrect tire size and as well as me seeing and performing the original walk down to the technician. As you can see there was no help or any contact made by the dealer until the 20th of July due to me reaching out to management. I contacted the Toyota corporations corporate offices in Torrance Ca, via email to file a complaint and see if they could get my the people at the Walnut Creek dealer to contact me and call me back. The complaint case reference number is #[redacted] filed on July 8,2016. That was the first of over ten calls the the corporate offices attempting to make contact and come to resolution. At our meeting on the 25th no resolution was reached. It did prove that the paint on the van was compromised and verified by a third party brought in by [redacted]. The third party called in was [redacted] the Manager from [redacted] who has 26 years industry experience said the van had discrepancies in the paint on at least three panels on the van(front drivers side wheel well,drivers side door and sliding door). The issue with the tires and the paint appeared to me to be direct violations of Toyota's certified program and 160 point inspection as stated and made available to the public online. I purchased the van only because I was lead to believe that this van had undergone a legitimate hand over hand inspection. I found that not to be the case for their is a dealer only document that gives the details of the 160 point inspection which communicate language and stipulations that are not available to the general public. I asked [redacted] for a copy of that document and was told I could not have one. So I bought this van under fraudulent pretenses. I would have never bought the van if I new that Toyota and its dealers did not disclose the information upfront or when asked. All I really want is my money back and to walk away from this horrible and laborious circumstance. I am a reasonable man and have tried to work at and accord but I have not found it possible so far. This is just part of the long and tiring story of dealing with this situation. I have documents that can assist in supporting my side of the situation.Sincerely,[redacted]
Initial Business Response / [redacted] (1000, 5, 2015/08/13) */ Mrs [redacted] 's complaint has been resolved, we traded her out of the vehicle and she is now a proud owner of a new vehicle that she is satisfied with
Initial Business Response / [redacted] (1000, 5, 2015/09/29) */ ON 9/29/ [redacted] contacted CUSTOMER TO INFORM HIM THAT THE VEHICLE IS A LIMITED PRODUCTION MODEL AND HE WILL BE GETTING A CALL ONCE THE VEHICLE ARRIVESTHE GENERAL MANAGER [redacted] HAS ALSO APOLOGIZED TO THE CUSTOMER ON THIS MATTER
Revdex.com:After the complaint and yelp review I was contacted and the issues resolvedThey made things rightI have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:Due to the fact that the information supplied by [redacted] is inaccurate and a extremely incomplete account of eventsIn response to [redacted] and Toyota making an official and documented offer of any kind is falseWe had a few brief conversations in regards to looking at the paint issues and no headway at all in regards to the tiresThey did ask for the tires that were taking off the van on July 5, by [redacted] Company but not until July 25th when I finally got a meeting with [redacted] The only Reason that I was able to have that Meeting was because I emailed [redacted] the dealer General Manager on July 20, in which he said that I would be contacted by [redacted] So twenty days had passed from the time the tires were purchased to when the request for them was madeNo tire shop keeps the removed tires for more than three daysI had contacted the Walnut Creek Toyota dealership originally on July 4,trying to get help in regards to the tires not only causing issues with vibration but also being the wrong size(225/60/17) and I spoke to [redacted] the used car managerHe said he would call me back and never didI called back the following day on July 5th requesting to talk to [redacted] and was told he would call me backAfter receiving no call back or resolution I made the decision to buy the right size tires (235/60/17)for my families safety for the sake of time since I had plans to leave town to visit my aunt in southern California who has cancerI have two forms of documentation from [redacted] stating incorrect tire size and as well as me seeing and performing the original walk down to the technicianAs you can see there was no help or any contact made by the dealer until the 20th of July due to me reaching out to managementI contacted the Toyota corporations corporate offices in Torrance Ca, via email to file a complaint and see if they could get my the people at the Walnut Creek dealer to contact me and call me backThe complaint case reference number is # [redacted] filed on July 8,That was the first of over ten calls the the corporate offices attempting to make contact and come to resolutionAt our meeting on the 25th no resolution was reachedIt did prove that the paint on the van was compromised and verified by a third party brought in by [redacted] The third party called in was [redacted] the Manager from [redacted] who has years industry experience said the van had discrepancies in the paint on at least three panels on the van(front drivers side wheel well,drivers side door and sliding door) The issue with the tires and the paint appeared to me to be direct violations of Toyota's certified program and point inspection as stated and made available to the public onlineI purchased the van only because I was lead to believe that this van had undergone a legitimate hand over hand inspectionI found that not to be the case for their is a dealer only document that gives the details of the point inspection which communicate language and stipulations that are not available to the general publicI asked [redacted] for a copy of that document and was told I could not have oneSo I bought this van under fraudulent pretensesI would have never bought the van if I new that Toyota and its dealers did not disclose the information upfront or when askedAll I really want is my money back and to walk away from this horrible and laborious circumstanceI am a reasonable man and have tried to work at and accord but I have not found it possible so farThis is just part of the long and tiring story of dealing with this situationI have documents that can assist in supporting my side of the situation.Sincerely, [redacted]
Initial Business Response /* (1000, 5, 2015/08/07) */
To Whom it May Concern, Please be advised that Mr*** elected to keep his current lease out of the Lease purchase he made on the New Prius he purchased from Toyota Walnut CreekHis reasoning to keep the vehicle out was due to the mileage
overage he had on the vehicleAfter reviewing the file, we have no record that states that Toyota Walnut Creek was responsible for the vehicle or the balance of the lease payments he had on his current lease with Toyota Financial ServicesHe request that the vehicle would be sent back to Toyota Financial and he failed to send the balance of the payments to Toyota Financial to terminate his LoanToyota Financial claims that they made numerous attempts to contact him as any financial institution would and he neglected to respond to their request causing Toyota Financial Services to have no choice but to terminate his loan as a voluntary surrender reporting it to his creditOnce Mr*** contacted Toyota Walnut Creek, we reminded him of the final agreed upon the decision he had made to terminate his loan and we got Toyota Financial Services to agree to have him pay the balance owed and we convinced Toyota Financial to erase the negative reporting off his credit bureauMr*** had initially agreed to send the balance owed to Toyota Financial and then decided not to send the payments filing a complaint to Revdex.comIf you have any questions or need any additional information on this matter, please advise accordingly
Thank you! Upon learning of this issue I scheduled an appointment with ** *** to meet in personThis issue was an IT related problem from home-net to our websiteThis one software platform sends info to all 3rd party websitesSo if the feed is incorrect in one place it is incorrect
everywhereThe customer even received an auto-response with the incorrect price as a result of the errorWe received confirmation from the software provider acknowledging the error and they eventually corrected the issueOccasionally this happens, although it is rareWe strive to provide our customers with honest negotiation free pricing easily accessible onlineThis unique strategy is unlike some of our competitors who require you to submit a lead, so they can reach out and contact you with their priceHaving 400+ cars priced accurately online for everyone to transparently see puts us at risk of an occasional mistakeOur intentions are sincere and in no way would we ever try and post an incorrect price and have a customer become frustratedAs always I am available day or night to assist with any customer concern
We have been in several on going conversations with *** *** regarding his Sienna. *** *** states he was on the freeway and notice a "vibration" at freeway speeds and then went to his local tire store where he was sold a new set of tiresThe van was never returned to Walnut
Creek for the Dealership to inspect this concernHe states he called for the "used car manager" but never connected with him*** *** had the van in for a detail and sealants on June 22nd and never made mention about these concernsWe have attempted to resolve this concern on several occasions with no luckWalnut Creek Toyota offered to refund for the tires he elected to purchased if he would bring in the original tires which he could not produceWe had also as a goodwill gesture had agreed to repaint the missing lower rock guard on the drivers slider doorHe refused the help on both offersThis van was certified thru the Toyota Auction and documents back the correct size tires were on the van as does Toyota Walnut Creeks paper workWe have addressed these concerns and tried to make *** *** happy but his refusal will not let us make him happyTo recap if *** *** was to produce the tires he took off this van we will reimburse himWe already have agreed to take care of his paint/rock chip protectorHe has refused on both offersHe has called Toyota Motor company and several other agencies like your selfToyota Walnut Creek is a year old Family owned dealership and prides it self on customer satisfactionIf you my have any questions please callThank you, *** *** Operations Director *** *** ***
Initial Business Response /* (1000, 5, 2015/09/29) */
ON 9/29/2015 [redacted] contacted CUSTOMER TO INFORM HIM THAT THE VEHICLE IS A LIMITED PRODUCTION MODEL AND HE WILL BE GETTING A CALL ONCE THE VEHICLE ARRIVES. THE GENERAL MANAGER [redacted] HAS ALSO APOLOGIZED TO THE CUSTOMER ON THIS MATTER.
Initial Business Response /* (1000, 5, 2015/08/13) */
Mrs. [redacted]'s complaint has been resolved, we traded her out of the vehicle and she is now a proud owner of a new vehicle that she is satisfied with.
Revdex.com:After the complaint and yelp review I was contacted and the issues resolved. They made things right. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Complaint: [redacted]I am rejecting this response because:Due to the fact that the information supplied by [redacted] is inaccurate and a extremely incomplete account of events. In response to [redacted] and Toyota making an official and documented offer of any kind is false. We had a few brief conversations in regards to looking at the paint issues and no headway at all in regards to the tires. They did ask for the tires that were taking off the van on July 5, 2016 by [redacted] Company but not until July 25th when I finally got a meeting with [redacted]. The only Reason that I was able to have that Meeting was because I emailed [redacted] the dealer General Manager on July 20, 2016 in which he said that I would be contacted by [redacted]. So twenty days had passed from the time the tires were purchased to when the request for them was made. No tire shop keeps the removed tires for more than three days. I had contacted the Walnut Creek Toyota dealership originally on July 4,2016 trying to get help in regards to the tires not only causing issues with vibration but also being the wrong size(225/60/17) and I spoke to [redacted] the used car manager. He said he would call me back and never did. I called back the following day on July 5th requesting to talk to [redacted] and was told he would call me back. After receiving no call back or resolution I made the decision to buy the right size tires (235/60/17)for my families safety for the sake of time since I had plans to leave town to visit my aunt in southern California who has cancer. I have two forms of documentation from [redacted] stating incorrect tire size and as well as me seeing and performing the original walk down to the technician. As you can see there was no help or any contact made by the dealer until the 20th of July due to me reaching out to management. I contacted the Toyota corporations corporate offices in Torrance Ca, via email to file a complaint and see if they could get my the people at the Walnut Creek dealer to contact me and call me back. The complaint case reference number is #[redacted] filed on July 8,2016. That was the first of over ten calls the the corporate offices attempting to make contact and come to resolution. At our meeting on the 25th no resolution was reached. It did prove that the paint on the van was compromised and verified by a third party brought in by [redacted]. The third party called in was [redacted] the Manager from [redacted] who has 26 years industry experience said the van had discrepancies in the paint on at least three panels on the van(front drivers side wheel well,drivers side door and sliding door). The issue with the tires and the paint appeared to me to be direct violations of Toyota's certified program and 160 point inspection as stated and made available to the public online. I purchased the van only because I was lead to believe that this van had undergone a legitimate hand over hand inspection. I found that not to be the case for their is a dealer only document that gives the details of the 160 point inspection which communicate language and stipulations that are not available to the general public. I asked [redacted] for a copy of that document and was told I could not have one. So I bought this van under fraudulent pretenses. I would have never bought the van if I new that Toyota and its dealers did not disclose the information upfront or when asked. All I really want is my money back and to walk away from this horrible and laborious circumstance. I am a reasonable man and have tried to work at and accord but I have not found it possible so far. This is just part of the long and tiring story of dealing with this situation. I have documents that can assist in supporting my side of the situation.Sincerely,[redacted]