We hired this company to transport our daughter's furniture from Grand Rapids MI to Shokapee ILThe desired delivery date was October 1, 2016, but the furniture did not arrive until the evening of November 3, If this company had been honest and forthcoming about how long it was going to take, my daughter would not have moved into their new home on September and had to live there for days with only the beds they had taken with them Repeated phone calls to the company brought various responses ("I will find out and call you back"--but no return call; this happened at least once a week and sometimes times a week as we grew more frustrated!) And EACH week we were told the furniture would be delivered on Thursday or Friday of that week, but it never came The excuses varied from "your furniture is on a truck that broke down, and can't be delivered till the truck is fixed, in 2-days", to "your load is too small to warrant a truck until we have another load going that direction" The contract I signed did say (in small print) that they had business days to deliverBut the much larger print said for deliveries less than 1,miles (which this was) , it would take 2-days, which is what we were counting onAgain, if this company had been honest and given us a straight answer as to when it would be delivered, other arrangements could have been madeBut the carrot kept dangling--"THIS Thursday or Friday it will be delivered." And a final complaint: when they loaded the furniture, the movers informed us that the load was 50% larger than their moving coordinator had estimatedIt was almost midnight when the movers loaded the truck and there was no way to dispute thisBut it cost us an additional thousand dollars on the spot and we were most unhappy--the moving coordinator had looked online at the furniture to be moved and given his estimateThere were or items I had forgotten, but surely not another cubic feet! In summary I would not recommend this company to anyone!
I apologize for the delay of this shipment but the customer does not seem to understand that the trucks that we use don't only travel between their pick up and delivery states So when we say weather is delaying the shipment it is the weather that is happening where ever their truck is traveling At this time the truck that is scheduled to load this shipment was delayed in Washington State They are there doing deliveries and the weather has delayed them Once they are done they will head to Colorado to load and than head to North Dakota to deliver The truck is scheduled to be back in Colorado by the end of this week to load and hit the road The delivery time frame for this distance is 3-business days, not calendar days The last day of their delivery window is December 21st We do expect to be there before this date If we go past that window we will, at that time, as a discount for this customer for the delivery being late Thank you I am attaching the signed contract so that you can see that the delivery time frame is on there and initialed by the customer
We paid a deposit for an interstate move several months agoWe were getting ready for the move and was told by a rude customer service person that we would have to pay cash or an ACH debit when the movers arrivedThis was extremely shadyWe paid the deposit with a credit cardThey insisted it was in a contractWe asked for a copy of this signed contract, since we didn't sign anything about what payment they acceptedThey can't send a copy of a signed contract Naturally you are a hostage in this processThey don't reveal their shady practices and terrible customer service until you're days away from the move when it's too late to scramble and find another solution
This customer was delivered She now has to file the claim to work on getting compensation for her damages At that time she is able to also ask for compensation because the items were delivered late There is not much we can do until we get that claim form back Once that is received we can move forward and work on the compensation We do apologize for the delays that occurred We did the best we could to keep her in the loop The information (even if it was not what she wanted to hear) we gave her I am glad that she received her things All moving companies have you pay before the truck is unloaded This is a policy that is very clearly written in the contract as well
We look forward to receiving her claim and being able to help her Thank you
This customer was picked up on the 11th of November. They were ready for their shipment right away but due to the weather issues we had, the truck that was scheduled to pick the shipment up in GA and delivery him to TX was delayed. Once the truck arrived we loaded it and
had it to our customer. Our delivery window is 3-business days, and we did delivery him within the window. We did apologize several time for the delay but in our industry there is really nothing that we can do because we travel by ground and delays happen Thank you, ***
I had a different experience than the two that left reviews before me This company came to my mothers home to pack her and move her from Florida to Texas for me I was unable to really help because I had to work and was unable to really pack anything The men helped my mother so much, they packed everything and made her very comfortable The price went up a bit, but my mom just couldn't part with some things that she promised me she would Her stuff arrived days later and they put everything together for her and helped her feel comfortable I visited my mom a few weeks ago and she raved about the service she received I would recommend this company to anyone that was moving Give them a chance!!
I scheduled a move for 10/27/with this company on 9/27/ Tyler, the sales rep outright lied to me about the deposit being refundable I cancelled the move on 10/5/and have been asking about my refund ever since These people will not return your calls emails and calls later, today,10/27/16, I was told my deposit was not refundable as my cancellation request was not made within BUSINESS days of the original scheduled move There were not BUSINESS days before the move when I gave Tyler the deposit on 9/27/ These people are crooks; STAY AWAY from this company!
Complaint: [redacted]
I am rejecting this response because: I already sent you a extension from orginal complaint I have track weather no excuse also address waas refused to me I just sent a few moments ago some additional information I in intend to file more than just a claim against this company because because of reserach I have discovered there are many negative complaints they are not A good moving company also vetifued by there local Police as they have received numerous calls from scammed customers
Sincerely,
[redacted]
We hired this company to transport our daughter's furniture from Grand Rapids MI to Shokapee IL. The desired delivery date was October 1, 2016, but the furniture did not arrive until the evening of November 3, 2016.
If this company had been honest and forthcoming about how long it was going to take, my daughter would not have moved into their new home on September 30 and had to live there for 33 days with only the 3 beds they had taken with them.
Repeated phone calls to the company brought various responses ("I will find out and call you back"--but no return call; this happened at least once a week and sometimes 3 times a week as we grew more frustrated!) And EACH week we were told the furniture would be delivered on Thursday or Friday of that week, but it never came.
The excuses varied from "your furniture is on a truck that broke down, and can't be delivered till the truck is fixed, in 2-3 days", to "your load is too small to warrant a truck until we have another load going that direction".
The contract I signed did say (in small print) that they had 30 business days to deliver. But the much larger print said for deliveries less than 1,000 miles (which this was) , it would take 2-11 days, which is what we were counting on. Again, if this company had been honest and given us a straight answer as to when it would be delivered, other arrangements could have been made. But the carrot kept dangling--"THIS Thursday or Friday it will be delivered."
And a final complaint: when they loaded the furniture, the movers informed us that the load was 50% larger than their moving coordinator had estimated. It was almost midnight when the movers loaded the truck and there was no way to dispute this. But it cost us an additional thousand dollars on the spot and we were most unhappy--the moving coordinator had looked online at the furniture to be moved and given his estimate. There were 3 or 4 items I had forgotten, but surely not another 250 cubic feet!
In summary I would not recommend this company to anyone!
I hired Public moving and storage to move my home furnishings from GA to OH. I had an estimator come to my home to give me a visual estimate so I WOULDN'T HAVE any surprises. The truck was scheduled for 9am to 12pm. It was rescheduled for 10am to 1PM. Three men showed up at 3:30pm to wrap the furniture. The moving truck showed up at 8:30pm. The back doors of the truck were locked and the driver didn't have a key. They borrowed my tools to break the lock. My furniture was finally loaded at 1:30am. And I was told the load was hover the estimate by 30% and I owed another $3000.00 dollars. I was scheduled for delivery on the 8th of Dec. It is now 11am on the 8th and I have not received any information on the time of delivery. I would not recommend this company to my worst enemy and how they ever got an A+ rating form the Revdex.com is beyond me.
I apologize for the delay of this shipment but the customer does not seem to understand that the trucks that we use don't only travel between their pick up and delivery states. So when we say weather is delaying the shipment it is the weather that is happening where ever their truck is...
traveling. At this time the truck that is scheduled to load this shipment was delayed in Washington State. They are there doing deliveries and the weather has delayed them. Once they are done they will head to Colorado to load and than head to North Dakota to deliver. The truck is scheduled to be back in Colorado by the end of this week to load and hit the road. The delivery time frame for this distance is 3-18 business days, not calendar days. The last day of their delivery window is December 21st. We do expect to be there before this date. If we go past that window we will, at that time, as a discount for this customer for the delivery being late. Thank you.
I am attaching the signed contract so that you can see that the delivery time frame is on there and initialed by the customer.
We paid a deposit for an interstate move several months ago. We were getting ready for the move and was told by a rude customer service person that we would have to pay cash or an ACH debit when the movers arrived. This was extremely shady. We paid the deposit with a credit card. They insisted it was in a contract. We asked for a copy of this signed contract, since we didn't sign anything about what payment they accepted. They can't send a copy of a signed contract.
Naturally you are a hostage in this process. They don't reveal their shady practices and terrible customer service until you're days away from the move when it's too late to scramble and find another solution.
Complaint: [redacted]
I am rejecting this response because:I have had to call this business a total of 28 times to get any answer a lot of time no one ever answers they do not return phone in the entire 28 calls recieve only 2 calls repeatly have set different days of arrival with no show and now again today and no show, these are my Mother things and she is unable to speak with them because of her advanced years 95 I am the daughter handling her situation they have her belonging even her underware, she is struggling to keep some type of composure as she feels she has been treated extremely badly. At 95 my Mother does not handle this type of repeated delays with contact from the business. I have done my own research and foumd many alarming facts of mis respresatation with hold shipment they do not even have a business address it is the local post office according to the Local Police, they refused to let me speak with manager and refused to let me know the location of my Mother's belonging so I could of made other arrangemnts, they again refused, They have not held my Mother things for 14 days !!! We have been quote 8 to 9 dfferent delivery day with no shows no call with I am sorry we have weather condition we receive nothing, if they could not deliver the distance involed they should not have quoted to say they could, say not a problem and leave us hamging or I should say my 95 years old Mother hanging. There is alot more I could say but thios company will repeatly lie apparently to you also
Sincerely,
Carol Auck
This shipment is scheduled to be delivered today or tomorrow. We have delays due to things that we cant control like weather. This customer is able to file a claim once delivery is made to request a refund of some funds due to delay. Please note, if the customer looked us up on the DOT web site they would see we have two address listed there. Our Mailing address and our physical location. We are a good moving company and work hard to keep ourselves that way. Delays happen since we travel ground and it is winter time. Again we apologize and the shipment should be delivered soon.
Hello, We have read this complaint and we apologize for the miscommunication that this customer received. Due to weather and other issues we are unable to have a one or two day time frame to deliver a shipment. For the distance this load is traveling our delivery time frame is 10...
business days. If we are to fall past that delivery time frame (Which I don't feel we will) We will be more than happy to compensate this customer for the late delivery. I am unaware of any conversations with the actual customer herself (the mother) so I don't see how we have disrespected her. Our contract is very clear with out time frames for delivery and we do not expect to fall outside of that window. I will apologize if Ellie was not compassionate. We do the best we can to have every customer feel that we are doing our best. We may not meet every expectation that the customer has but we do the best we can to make sure that we get close. Again I apologize for any miscommunication. At this time there is not reason for a full refund of any kind. If we fall outside of that 10 business day delivery time frame we will get some sort of discount for this customer but we arrived and loaded her belongs and we did an excellent job and we will be there to deliver her shortly. I will make sure that someone contact her today (December 6th) with an update on her delivery. Thank you
as from my original several more than 10 different date were quoted to me by various employees, all dates were a no show, put our lives on hold. We changed my Mother birthday plan because it had repeatly been we will be there on this day and each time was a no show, no even a telephone call. I had to call this company over 35 times to try get these item deliver but it appeared each time a new day was quoted it was shut up tactic Finally 12/18/16 received a call are you ready for delivery was the statement, it was after 2 in the afternoon, I informed the caller we were ready a long time ago, all he kept saying I am just the driver, I know nothing, I informed driver you represent your company you need to know something. He went on to say he would deliver that day in about 5 hours said he needed full paymnet before they unload, and if I did not they would give us our items. Because we had been delayed so many times repeatlly I wanted to discuss finally payment they said you pay in full or you do not get your furniture, It made me feel like I was being blackmailed on top of the extreme terrible service we had receive lie after lie, it feel on deaf eye, most upsetting, they back us into a color with with do this or else not pleasant. These were my 95 years Mother items her wheel chair unde rware, clothes furniture everything that she had left in her life and we are given those terms. Against my better judgement I paid them otherwise my Mother is left with nothing, They said I could file a claim I called them today to request a claim documents and as usual no return call, I was not surprise. So far in one day after delivery have found damages broke my Mother excellant condition TV Stand, broke the leg off her antique dresser, broken dishes, they threw garbage in my yard, torn up my lawn, broke the door frame to my home, broken my deck lights broken them right off they never put paper down to protect my flooring or carpeting dragged mud on my beige carpeting, they did work well but the entire time they were hear they spoke another countries speach, we had no idea what they were say good or bad, they never even said good by Thank You for your business. Keep in mind I have only sated to go thru boxes I have not completed, another point they just drop the item never set anything up like mirrors nothing. With the Total F rating I would give company I believe they owe me for damages and also a refund for all the numerous delays cause my Motherr the owner of the furniture so much stress, she is not in good health and could do without such negative turmoil. The entire transaction with this company is by far the worst I had ever seen it is a disgrace. I feel also because of the way this has been handled from day one they will never pay on any claim, it has truely been a most upset way to treat paying customers with lie and feeling we are being blackmailed. They completely ruined my Mother's 95th birthday and our famlies Christmas as we have no Christmas tree nothing because this company have cause us so much pain
We hired this company to transport our daughter's furniture from Grand Rapids MI to Shokapee ILThe desired delivery date was October 1, 2016, but the furniture did not arrive until the evening of November 3, If this company had been honest and forthcoming about how long it was going to take, my daughter would not have moved into their new home on September and had to live there for days with only the beds they had taken with them Repeated phone calls to the company brought various responses ("I will find out and call you back"--but no return call; this happened at least once a week and sometimes times a week as we grew more frustrated!) And EACH week we were told the furniture would be delivered on Thursday or Friday of that week, but it never came The excuses varied from "your furniture is on a truck that broke down, and can't be delivered till the truck is fixed, in 2-days", to "your load is too small to warrant a truck until we have another load going that direction" The contract I signed did say (in small print) that they had business days to deliverBut the much larger print said for deliveries less than 1,miles (which this was) , it would take 2-days, which is what we were counting onAgain, if this company had been honest and given us a straight answer as to when it would be delivered, other arrangements could have been madeBut the carrot kept dangling--"THIS Thursday or Friday it will be delivered." And a final complaint: when they loaded the furniture, the movers informed us that the load was 50% larger than their moving coordinator had estimatedIt was almost midnight when the movers loaded the truck and there was no way to dispute thisBut it cost us an additional thousand dollars on the spot and we were most unhappy--the moving coordinator had looked online at the furniture to be moved and given his estimateThere were or items I had forgotten, but surely not another cubic feet! In summary I would not recommend this company to anyone!
I apologize for the delay of this shipment but the customer does not seem to understand that the trucks that we use don't only travel between their pick up and delivery states So when we say weather is delaying the shipment it is the weather that is happening where ever their truck is traveling At this time the truck that is scheduled to load this shipment was delayed in Washington State They are there doing deliveries and the weather has delayed them Once they are done they will head to Colorado to load and than head to North Dakota to deliver The truck is scheduled to be back in Colorado by the end of this week to load and hit the road The delivery time frame for this distance is 3-business days, not calendar days The last day of their delivery window is December 21st We do expect to be there before this date If we go past that window we will, at that time, a
s a discount for this customer for the delivery being late Thank you I am attaching the signed contract so that you can see that the delivery time frame is on there and initialed by the customer
We paid a deposit for an interstate move several months agoWe were getting ready for the move and was told by a rude customer service person that we would have to pay cash or an ACH debit when the movers arrivedThis was extremely shadyWe paid the deposit with a credit cardThey insisted it was in a contractWe asked for a copy of this signed contract, since we didn't sign anything about what payment they acceptedThey can't send a copy of a signed contract Naturally you are a hostage in this processThey don't reveal their shady practices and terrible customer service until you're days away from the move when it's too late to scramble and find another solution
This customer was delivered She now has to file the claim to work on getting compensation for her damages At that time she is able to also ask for compensation because the items were delivered late There is not much we can do until we get that claim form back Once that is received we can move forward and work on the compensation We do apologize for the delays that occurred We did the best we could to keep her in the loop The information (even if it was not what she wanted to hear) we gave her I am glad that she received her things All moving companies have you pay before the truck is unloaded This is a policy that is very clearly written in the contract as well
We look forward to receiving her claim and being able to help her Thank you
This customer was picked up on the 11th of November. They were ready for their shipment right away but due to the weather issues we had, the truck that was scheduled to pick the shipment up in GA and delivery him to TX was delayed. Once the truck arrived we loaded it and
had it to our customer. Our delivery window is 3-business days, and we did delivery him within the window. We did apologize several time for the delay but in our industry there is really nothing that we can do because we travel by ground and delays happen Thank you, ***
I had a different experience than the two that left reviews before me This company came to my mothers home to pack her and move her from Florida to Texas for me I was unable to really help because I had to work and was unable to really pack anything The men helped my mother so much, they packed everything and made her very comfortable The price went up a bit, but my mom just couldn't part with some things that she promised me she would Her stuff arrived days later and they put everything together for her and helped her feel comfortable I visited my mom a few weeks ago and she raved about the service she received I would recommend this company to anyone that was moving Give them a chance!!
I scheduled a move for 10/27/with this company on 9/27/ Tyler, the sales rep outright lied to me about the deposit being refundable I cancelled the move on 10/5/and have been asking about my refund ever since These people will not return your calls emails and calls later, today,10/27/16, I was told my deposit was not refundable as my cancellation request was not made within BUSINESS days of the original scheduled move There were not BUSINESS days before the move when I gave Tyler the deposit on 9/27/ These people are crooks; STAY AWAY from this company!
Complaint: [redacted]
I am rejecting this response because: I already sent you a extension from orginal complaint I have track weather no excuse also address waas refused to me I just sent a few moments ago some additional information I in intend to file more than just a claim against this company because because of reserach I have discovered there are many negative complaints they are not A good moving company also vetifued by there local Police as they have received numerous calls from scammed customers
Sincerely,
[redacted]
We hired this company to transport our daughter's furniture from Grand Rapids MI to Shokapee IL. The desired delivery date was October 1, 2016, but the furniture did not arrive until the evening of November 3, 2016.
If this company had been honest and forthcoming about how long it was going to take, my daughter would not have moved into their new home on September 30 and had to live there for 33 days with only the 3 beds they had taken with them.
Repeated phone calls to the company brought various responses ("I will find out and call you back"--but no return call; this happened at least once a week and sometimes 3 times a week as we grew more frustrated!) And EACH week we were told the furniture would be delivered on Thursday or Friday of that week, but it never came.
The excuses varied from "your furniture is on a truck that broke down, and can't be delivered till the truck is fixed, in 2-3 days", to "your load is too small to warrant a truck until we have another load going that direction".
The contract I signed did say (in small print) that they had 30 business days to deliver. But the much larger print said for deliveries less than 1,000 miles (which this was) , it would take 2-11 days, which is what we were counting on. Again, if this company had been honest and given us a straight answer as to when it would be delivered, other arrangements could have been made. But the carrot kept dangling--"THIS Thursday or Friday it will be delivered."
And a final complaint: when they loaded the furniture, the movers informed us that the load was 50% larger than their moving coordinator had estimated. It was almost midnight when the movers loaded the truck and there was no way to dispute this. But it cost us an additional thousand dollars on the spot and we were most unhappy--the moving coordinator had looked online at the furniture to be moved and given his estimate. There were 3 or 4 items I had forgotten, but surely not another 250 cubic feet!
In summary I would not recommend this company to anyone!
I hired Public moving and storage to move my home furnishings from GA to OH. I had an estimator come to my home to give me a visual estimate so I WOULDN'T HAVE any surprises. The truck was scheduled for 9am to 12pm. It was rescheduled for 10am to 1PM. Three men showed up at 3:30pm to wrap the furniture. The moving truck showed up at 8:30pm. The back doors of the truck were locked and the driver didn't have a key. They borrowed my tools to break the lock. My furniture was finally loaded at 1:30am. And I was told the load was hover the estimate by 30% and I owed another $3000.00 dollars. I was scheduled for delivery on the 8th of Dec. It is now 11am on the 8th and I have not received any information on the time of delivery. I would not recommend this company to my worst enemy and how they ever got an A+ rating form the Revdex.com is beyond me.
I apologize for the delay of this shipment but the customer does not seem to understand that the trucks that we use don't only travel between their pick up and delivery states. So when we say weather is delaying the shipment it is the weather that is happening where ever their truck is...
s a discount for this customer for the delivery being late. Thank you.
traveling. At this time the truck that is scheduled to load this shipment was delayed in Washington State. They are there doing deliveries and the weather has delayed them. Once they are done they will head to Colorado to load and than head to North Dakota to deliver. The truck is scheduled to be back in Colorado by the end of this week to load and hit the road. The delivery time frame for this distance is 3-18 business days, not calendar days. The last day of their delivery window is December 21st. We do expect to be there before this date. If we go past that window we will, at that time, a
I am attaching the signed contract so that you can see that the delivery time frame is on there and initialed by the customer.
We paid a deposit for an interstate move several months ago. We were getting ready for the move and was told by a rude customer service person that we would have to pay cash or an ACH debit when the movers arrived. This was extremely shady. We paid the deposit with a credit card. They insisted it was in a contract. We asked for a copy of this signed contract, since we didn't sign anything about what payment they accepted. They can't send a copy of a signed contract.
Naturally you are a hostage in this process. They don't reveal their shady practices and terrible customer service until you're days away from the move when it's too late to scramble and find another solution.
Complaint: [redacted]
I am rejecting this response because:I have had to call this business a total of 28 times to get any answer a lot of time no one ever answers they do not return phone in the entire 28 calls recieve only 2 calls repeatly have set different days of arrival with no show and now again today and no show, these are my Mother things and she is unable to speak with them because of her advanced years 95 I am the daughter handling her situation they have her belonging even her underware, she is struggling to keep some type of composure as she feels she has been treated extremely badly. At 95 my Mother does not handle this type of repeated delays with contact from the business. I have done my own research and foumd many alarming facts of mis respresatation with hold shipment they do not even have a business address it is the local post office according to the Local Police, they refused to let me speak with manager and refused to let me know the location of my Mother's belonging so I could of made other arrangemnts, they again refused, They have not held my Mother things for 14 days !!! We have been quote 8 to 9 dfferent delivery day with no shows no call with I am sorry we have weather condition we receive nothing, if they could not deliver the distance involed they should not have quoted to say they could, say not a problem and leave us hamging or I should say my 95 years old Mother hanging. There is alot more I could say but thios company will repeatly lie apparently to you also
Sincerely,
Carol Auck
This shipment is scheduled to be delivered today or tomorrow. We have delays due to things that we cant control like weather. This customer is able to file a claim once delivery is made to request a refund of some funds due to delay. Please note, if the customer looked us up on the DOT web site they would see we have two address listed there. Our Mailing address and our physical location. We are a good moving company and work hard to keep ourselves that way. Delays happen since we travel ground and it is winter time. Again we apologize and the shipment should be delivered soon.
Thank you
Hello, We have read this complaint and we apologize for the miscommunication that this customer received. Due to weather and other issues we are unable to have a one or two day time frame to deliver a shipment. For the distance this load is traveling our delivery time frame is 10...
business days. If we are to fall past that delivery time frame (Which I don't feel we will) We will be more than happy to compensate this customer for the late delivery. I am unaware of any conversations with the actual customer herself (the mother) so I don't see how we have disrespected her. Our contract is very clear with out time frames for delivery and we do not expect to fall outside of that window. I will apologize if Ellie was not compassionate. We do the best we can to have every customer feel that we are doing our best. We may not meet every expectation that the customer has but we do the best we can to make sure that we get close. Again I apologize for any miscommunication. At this time there is not reason for a full refund of any kind. If we fall outside of that 10 business day delivery time frame we will get some sort of discount for this customer but we arrived and loaded her belongs and we did an excellent job and we will be there to deliver her shortly. I will make sure that someone contact her today (December 6th) with an update on her delivery. Thank you
as from my original several more than 10 different date were quoted to me by various employees, all dates were a no show, put our lives on hold. We changed my Mother birthday plan because it had repeatly been we will be there on this day and each time was a no show, no even a telephone call. I had to call this company over 35 times to try get these item deliver but it appeared each time a new day was quoted it was shut up tactic Finally 12/18/16 received a call are you ready for delivery was the statement, it was after 2 in the afternoon, I informed the caller we were ready a long time ago, all he kept saying I am just the driver, I know nothing, I informed driver you represent your company you need to know something. He went on to say he would deliver that day in about 5 hours said he needed full paymnet before they unload, and if I did not they would give us our items. Because we had been delayed so many times repeatlly I wanted to discuss finally payment they said you pay in full or you do not get your furniture, It made me feel like I was being blackmailed on top of the extreme terrible service we had receive lie after lie, it feel on deaf eye, most upsetting, they back us into a color with with do this or else not pleasant. These were my 95 years Mother items her wheel chair unde rware, clothes furniture everything that she had left in her life and we are given those terms. Against my better judgement I paid them otherwise my Mother is left with nothing, They said I could file a claim I called them today to request a claim documents and as usual no return call, I was not surprise. So far in one day after delivery have found damages broke my Mother excellant condition TV Stand, broke the leg off her antique dresser, broken dishes, they threw garbage in my yard, torn up my lawn, broke the door frame to my home, broken my deck lights broken them right off they never put paper down to protect my flooring or carpeting dragged mud on my beige carpeting, they did work well but the entire time they were hear they spoke another countries speach, we had no idea what they were say good or bad, they never even said good by Thank You for your business. Keep in mind I have only sated to go thru boxes I have not completed, another point they just drop the item never set anything up like mirrors nothing. With the Total F rating I would give company I believe they owe me for damages and also a refund for all the numerous delays cause my Motherr the owner of the furniture so much stress, she is not in good health and could do without such negative turmoil. The entire transaction with this company is by far the worst I had ever seen it is a disgrace. I feel also because of the way this has been handled from day one they will never pay on any claim, it has truely been a most upset way to treat paying customers with lie and feeling we are being blackmailed. They completely ruined my Mother's 95th birthday and our famlies Christmas as we have no Christmas tree nothing because this company have cause us so much pain