Public Broadcasting Service

July 30, Dear [redacted] : Thank you for bringing this complaint to our attentionWe have investigated the complaint and here are our findings.Customer states she bought DVD from PBS and was charged $151.32, then on the same day they charged me $for nothingBecause they charged me twice my bank charged me insufficient fees of $on the first day then $on the second dayCustomer wants these fees reimbursed because it was not her fault that she was double charged- An agent left a message for [redacted] with their availability, contact information and offered to explain the authorization hold processThey also emailed the same, and received no response.ShopPBS.org does not charge for any order until it shipsThe first amount that [redacted] saw is an authorization hold/pending chargeThis is placed on her account by her financial institution at the time the order is placed to verify the availability of fundsThe second charge is for the product when it shipped.We have tried to correct this to the best of our ability.Thank you, Jon L

July 30, Dear [redacted] :Thank you for bringing this complaint to our attentionWe have investigated the complaint and here are our findings.Customer states they ordered [redacted] from PBS - This is a Pledge donation [redacted] made to her local PBS station, not PBS corporateAn agent left a message for [redacted] with their availability, contact information and offered to explain the pledge/donation processThey also emailed the same, and received no response.This is a complaint that should be directed to PBS 39.We have tried to correct this to the best of our ability.Thank you, Jon L

Dear [redacted] ,We want to apologize for the unsatisfactory experience you had with your purchaseWe are refunding your entire order purchase amount including the items you did receiveIn addition we would like to offer you a $discount on your next order and a customer care representative direct phone number to place that order, ###-###-####Jessica will be happy to take care of youAlthough there is no excuse for the situation you had with our shop, we want to ensure you that this is not a typical experience from our companyOur first priority is our customers and their families especially during the holiday seasonWe can't apologize enough for what you went through.Although rare, we are working to make sure that this type of issue never happens again and can assure you that your comments have been taken very seriously by the top management of our company.We greatly appreciate your feedback and hope that you will give PBS KIDS Shop another chance

From: [redacted] > sans-serif;"> Date: Fri, Sep 12, at 9:AMSubject: Re: Complaint # [redacted] To: [email protected]: [redacted] I realize that this complaint made by the Revdex.com on my behalf to the Public Broadcasting Service is closed I thank you very much for your efforts However, if you were or are able to identify the name of the PBS Marketing Manager, I would very much appreciate learning it so that I may write him/her again I was unable to learn it from PBS myself by telephone Thank you again for your time, [redacted] ---This email is free from viruses and malware because ***! Antivirus protection is active

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: The bank does not put holds on the customers account without the business telling the bank to do it. Their were holds on my account for that item the same day. The bank puts the holds on the account because pbs told them to. When I called up PBS they told me the hold stays on for dqysI had to fight with them to take the hold off the next dayThe amount of the hold were not the same they were a dollar differenceI wonder why that wasWhen I asked PBS the4y couldnt give me an answer
Regards,
*** ***

July 30, 2015
Dear [redacted]:Thank you for bringing this complaint to our attention. We have investigated the complaint and here are our findings.Customer states they ordered [redacted] from PBS 39. - This is a Pledge donation [redacted] made to her local PBS station, not PBS...

corporate. An agent left a message for [redacted] with their availability, contact information and offered to explain the pledge/donation process. They also emailed the same, and received no response.This is a complaint that should be directed to PBS 39.We have tried to correct this to the best of our ability.Thank you, Jon L

Dear [redacted],We want to apologize for the unsatisfactory experience you had with your purchase. We are refunding your entire order purchase amount including the items you did receive. In addition we would like to offer you a $25.00 discount on your next order and a customer care...

representative direct phone number to place that order, ###-###-####. Jessica will be happy to take care of you. Although there is no excuse for the situation you had with our shop, we want to ensure you that this is not a typical experience from our company. Our first priority is our customers and their families especially during the holiday season. We can't apologize enough for what you went through.Although rare, we are working to make sure that this type of issue never happens again and can assure you that your comments have been taken very seriously by the top management of our company.We greatly appreciate your feedback and hope that you will give PBS KIDS Shop another chance.

July 30, 2015
Dear [redacted]:
Thank you for bringing this complaint to our attention. We have investigated the complaint and here are our findings.Customer states she bought DVD from PBS and was charged $151.32, then on the same day they charged me $151.31 for nothing. Because...

they charged me twice my bank charged me insufficient fees of $140.00 on the first day then $105.00 on the second day. Customer wants these fees reimbursed because it was not her fault that she was double charged. - An agent left a message for [redacted] with their availability, contact information and offered to explain the authorization hold process. They also emailed the same, and received no response.ShopPBS.org does not charge for any order until it ships. The first amount that [redacted] saw is an authorization hold/pending charge. This is placed on her account by her financial institution at the time the order is placed to verify the availability of funds. The second charge is for the product when it shipped.We have tried to correct this to the best of our ability.Thank you, Jon L

From: [redacted]> sans-serif;">
Date: Fri, Sep 12, 2014 at 9:09 AMSubject: Re: Complaint #[redacted]To: [email protected]:  [redacted]I realize that this complaint made by the Revdex.com on my behalf to the Public Broadcasting Service is closed.  I thank you very much for your efforts.  However, if you were or are able to identify the name of the PBS Marketing Manager, I would very much appreciate learning it so that I may write him/her again.  I was unable to learn it from PBS myself by telephone.  Thank you again for your time, [redacted]---This email is free from viruses and malware because [redacted]! Antivirus protection is active.

Review: In spite of three written requests, PBS Distribution refuses to delete my name and address from its mailing lists. Also, PBS re-entered and re-used my e-mail address to send spam after I initially requested it be deleted about 6-12 months prior. I requested deletion again several weeks ago and so far have not received further e-mails. But I do not want to receive any further mail from this vendor, either the distribution office in [redacted] or the main office in Virginia, I believe.Desired Settlement: DesiredSettlementID: Not applicable

Delete me from any regular mail or e-mail lists used for marketing or any other purpose.

Consumer

Response:

From: [redacted]>

Date: Fri, Sep 12, 2014 at 9:09 AM

Subject: Re: Complaint #[redacted]

To: [email protected]

Attn: [redacted]

I realize that this complaint made by the Revdex.com on my behalf to the Public Broadcasting Service is closed. I thank you very much for your efforts. However, if you were or are able to identify the name of the PBS Marketing Manager, I would very much appreciate learning it so that I may write him/her again. I was unable to learn it from PBS myself by telephone. Thank you again for your time, [redacted]

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This email is free from viruses and malware because [redacted]! Antivirus protection is active.