Prudhon's Precision Painting

I do not accept the response from Reyna Heating and CoolingWe purchased the unit in good faith and we would expect to be treated fairly, as any consumer of their product should beTo have Reyna say that we were not timely with our call(s) complaining about the unit is unfair, and untrueThe serviceman from Reyna came and checked the unit and at that time replaced the fuses, or so we were toldWhen the second breakdown occurred, we called in our complaint and once again the fuses were replacedMoreover, the repairman was discourteous and not at all friendlyThe third occasion when the unit failed to turn on, we called Phoenix and waited for an answer which Christina the front office person said would be responded by the managerWe never heard from themWe suffered without heat during the cold weather and we suffered from the heat in the beginning of summerIt was then I called a local heating and cooling coin Tucson [redacted] heating and cooling helped get the unit going and we paid for his service and had to bring him back for the same reasonThe third time he serviced the unit was when he replaced the the heat pump and filled the unit with freonWe paid out of pocketNOW, for Reyna to say we should have [redacted] pay back our money is unethical, unfair and shows poor business practice on their partIf nothing else, Revdex.com should look further into making the public aware of their poor business practice

Out of company courtesy, Reyna Heating & A/C went out to inspect the damages without any cost to the client even though their labor warranties have already expiredReyna Heating & Air Conditioning will not be covering any repair costs for this roofThe roof's damage is through out the whole roof not only where the unit is located.(Pictures provided) If the roof's damaged was caused by the HVAC unit, the damage would be only on the beams under the unitThe majority of the surrounding houses have HVAC units on the roof with out any damageTo our understanding, the damage to the structure is caused by the quality of the beams, as shown in the pictures, most of the cracks are coming directly from the wood ringsIf you have any questions or concerns feel free to contact Reyna Heating & A/C [redacted]

Customer *** contracted our services for an installation of an a/c equipment. The contract agreement was for a Bryant ton seer Heat Pump Package conversion system with years compressor warranty, years parts and (one) year Labor warrantyThe installation was on
05/14/(Please see Contract Agreement #***)We do not have any record of customer making calls to our office during the month of JulyWe did go on April 28, (please see service slip receipt) we replace a fuse and since customer was out of labor warranty we charge a fee of $Since then customer hasn't bothered to called our office to make payment for the outstanding balanceWe have tried to collect payment but unfortunately we have not received payment.Customer is asking for a reimbursement of services that were never performed by our companyCustomer called *** Services on February of paid $for Freon , fuses and labor, customer called them back on June 3, they did the same repairs as February of and once again charged the customer for a repair that they had already completed months agoCustomer has to call *** Services and ask them for a reimbursement since they made the same repairs on both dates and he was charged for it.For now on every time customer has an issue the their a/c equipment, customer is responsible to pay for any repairs either with our company or someone else since there no labor coverage and they never paid for any extended labor warranty.We are asking the customer to please submit payment for the outstanding balance, we are sorry for the inconvenience, but customers have to understand that once they are out of labor warranty there is not much we can do, the best way to help our customers is by giving the payment optionsIf you have any questions please feel free to give us a callthank youSincerely,Reyna Heating & Air Conditioning LLC

Out of company courtesy, Reyna Heating & A/C went out to inspect the damages without any cost to the client even though their labor warranties have already expiredReyna Heating & Air Conditioning will not be covering any repair costs for this roofThe roof's damage is through out the
whole roof not only where the unit is located.(Pictures provided) If the roof's damaged was caused by the HVAC unit, the damage would be only on the beams under the unitThe majority of the surrounding houses have HVAC units on the roof with out any damageTo our understanding, the damage to the structure is caused by the quality of the beams, as shown in the pictures, most of the cracks are coming directly from the wood ringsIf you have any questions or concerns feel free to contact Reyna Heating & A/C ***

ATTENTION TO;Revdex.com RE; COMPLAINT#***To whom it may concern; On or about August 29, around 3:we spoke to Mrs., and Mr*** to see how we were going to resolve this issueCustomers were asking for additional warranties that are out of our hands and that were never premised by our companyWe asked the customer in what other way we could help them, and they insisted that we were responsible for the repairs that were made by *** Services and that we should reimburse the money that was paid to *** Services. Once again we explained them that we could not do it since they are out of labor warranty coverage, and our policy states that once a customer is out of labor warranty Customer is responsible to pay any repairsCustomers stated that they did not wanted to speak with us and that it was up to the Revdex.com to decide. To resolve this matter we are willing to void the service fee for the repairs made by our company back on April 28, by our company for $If you have any questions please give us a call at ###-###-####Sincerely, Reyna Heating & A/C

I do not accept the response from Reyna Heating and CoolingWe purchased the unit in good faith and we would expect to be treated fairly, as any consumer of their product should beTo have Reyna say that we were not timely with our call(s) complaining about the unit is unfair, and untrueThe serviceman from Reyna came and checked the unit and at that time replaced the fuses, or so we were toldWhen the second breakdown occurred, we called in our complaint and once again the fuses were replacedMoreover, the repairman was discourteous and not at all friendlyThe third occasion when the unit failed to turn on, we called Phoenix and waited for an answer which Christina the front office person said would be responded by the managerWe never heard from themWe suffered without heat during the cold weather and we suffered from the heat in the beginning of summerIt was then I called a local heating and cooling coin Tucson*** heating and cooling helped get the unit going and we paid for his service and had to bring him back for the same reasonThe third time he serviced the unit was when he replaced the the heat pump and filled the unit with freonWe paid out of pocketNOW, for Reyna to say we should have *** pay back our money is unethical, unfair and shows poor business practice on their partIf nothing else, Revdex.com should look further into making the public aware of their poor business practice