Proud Sport

Initial Business Response /* (1000, 7, 2015/12/08) */
We are sorry for the issue with your orderIf you please send us a picture we can address this with our production team and send you out a replacement? Please send to ***@proudteams.com and include your ***
Also, the reason that
the link to the item you order is no longer valid is because our tee-shirt campaigns work by accepting pre-orders for products and producing and shipping them all at once at the close of each campaignOnce the campaign is over the link to purchase the product no longer works because the product is no longer being offered
We also currently do not have a website to browse our product offeringsYou can only purchase using a direct URL to the campaign
We hope we can resolve this issue for you
Initial Consumer Rebuttal /* (2000, 13, 2015/12/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I received a new sweatshirtThe design is better, or bigger at leastThe clarity of the design is still not what was advertised in the photo, nor worth $dollars in my opinion, but I suppose I will accept your effort on making it rightI did try to email the support email that was provided and it came back with a fatal errorThanks for sending the new sweatshirt

Initial Business Response /* (1000, 16, 2016/01/12) */
We do not accept returns only exchanges. The customer is welcome to exchange the shirt for another size.
Please send the exchange to:

Exchange
[redacted] Street, #[redacted], CA [redacted]

Please include the following:
· ...

Order Number
· First/Last Name
· Exchange Details
As soon as we receive the item we will send a new one into production.

Initial Consumer Rebuttal /* (3000, 18, 2016/01/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't trust them to actually send a new shirt, and since it's been almost 2 months since I ordered it I gave the shirt to someone who can wear it. Too little too late