Prosser's Auto Body, LLC

August 4, After years, Prosser's Auto Body, LLC closed its doors for business as of June 26, The phone line will be disconnected as of September 8, 2014, and the post office box will be cancelled as of September 1, We performed repair work to [redacted] 's [redacted] during the week of January 16-19, All parts used on her car were selected by her insurance companyTo the best of my knowledge, [redacted] contacted me in late February regarding the issueI directed her to bring the car in and I would take a look at it and we could proceed from thereNo further contact was received, until she showed up June 24, to get the process started to rectify the issueAgain, this date is to the best of my knowledgeAs stated above, the business was closing June 26th, two days after she showed upHad she not waited four months to act, and appeared with no notice when there were only days of operation left, something could have been doneAt that time, advised her to contact her insurance company, as they were the ones that ordered the aftermarket bumper rather than authorizing a new oneI also advised her to contact ***, as the “lifetime limited paint performance guarantee” is through them, not Prosser's Auto Body, LLCI provided her with all the phone numbers and contact names to do this.The root of the problem is twofold: • The aftermarket bumper, which we were authorized to purchase from [redacted] Automotive rather than purchasing a new bumper from GMHer insurance company made this decision and authorizationAny issues or concerns regarding a possibly defective bumper would not be the responsibility of Prosser's Auto Body, LLC; rather it is an issue between [redacted] Automotive and her insurance company• The paint, which is warranted by ***, not Prosser's Auto Body, LLCI have attached two pages of the [redacted] warranty information that were provided to [redacted] at the time she picked up her car, with the pertinent items highlightedShe states in her complaint that “the paint has a lifetime paint performance guarantee from ***"The operative words are from ***The warranty from [redacted] clearly states, “In the event you experience a problem with the [redacted] Automotive Finish on your vehicle, return it to the [redacted] Collision Repair Center that performed the original repair for inspection and assessmentYou may select an alternate [redacted] Collision Repair Center only if you have moved, or if your original repair center is no longer in operation.” It goes on to state that if the failure is covered under this guarantee, it will be repaired free of charge at any [redacted] repair center.She also states in her complaint, “warranty information from Prosser's Auto Body, LLC that states that the refinishing repair work has a lifetime of ownership of auto.” The repair work is not the issueEven if the issue would be the repair work, it is still a moot point as Prosser's Auto Body, LLC is no longer open for business; there is no one to do any repair work.Had [redacted] brought in her vehicle in a timely manner, Prosser's Auto Body, LLC would have handled the issues for her by contacting both the insurance company and ***, and then performing the repair as authorized by her insurance company as the [redacted] Collision CenterShe will have to contact her insurance company and [redacted] herself to locate an alternate [redacted] Collision Repair Center to get this rectifiedAnd, as noted above, this information was all provided to [redacted] and she was advised of how to handle this when we spokeAlso, the disputed amount she lists is not correct as it includes parts, labor, and paint for repairs to the trunk lid, the right tail lamp assembly, name emblems, and moldingsSincerely, Brian P Former Owner at Prosser's Auto Body, LLC

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Prosser's Auto Body, LLC regarding
complaint ID ***
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response per the attached letter dated August 26,
Regards,
*** ***

August 4, After years, Prosser's Auto Body, LLC closed its doors for business as of June 26, The phone line will be disconnected as of September 8, 2014, and the post office box will be cancelled as of September 1, We performed repair work to *** ***'s *** *** during the week of January 16-19, All parts used on her car were selected by her insurance companyTo the best of my knowledge, *** *** contacted me in late February regarding the issueI directed her to bring the car in and I would take a look at it and we could proceed from thereNo further contact was received, until she showed up June 24, to get the process started to rectify the issueAgain, this date is to the best of my knowledgeAs stated above, the business was closing June 26th, two days after she showed upHad she not waited four months to act, and appeared with no notice when there were only days of operation left, something could have been doneAt that time, advised her to contact her insurance company, as they were the ones that ordered the aftermarket bumper rather than authorizing a new oneI also advised her to contact ***, as the “lifetime limited paint performance guarantee” is through them, not Prosser's Auto Body, LLCI provided her with all the phone numbers and contact names to do this.The root of the problem is twofold:
• The aftermarket bumper, which we were authorized to purchase from *** Automotive rather than purchasing a new bumper from GMHer insurance company made this decision and authorizationAny issues or concerns regarding a possibly defective bumper would not be the responsibility of Prosser's Auto Body, LLC; rather it is an issue between *** Automotive and her insurance company• The paint, which is warranted by ***, not Prosser's Auto Body, LLCI have attached two pages of the *** warranty information that were provided to *** *** at the time she picked up her car, with the pertinent items highlightedShe states in her complaint that “the paint has a lifetime paint performance guarantee from ***"The operative words are from ***The warranty from *** clearly states, “In the event you experience a problem with the *** Automotive Finish on your vehicle, return it to the *** *** Collision Repair Center that performed the original repair for inspection and assessmentYou may select an alternate *** *** Collision Repair Center only if you have moved, or if your original repair center is no longer in operation.” It goes on to state that if the failure is covered under this guarantee, it will be repaired free of charge at any *** repair center.She also states in her complaint, “warranty information from Prosser's Auto Body, LLC that states that the refinishing repair work has a lifetime of ownership of auto.” The repair work is not the issueEven if the issue would be the repair work, it is still a moot point as Prosser's Auto Body, LLC is no longer open for business; there is no one to do any repair work.Had *** *** brought in her vehicle in a timely manner, Prosser's Auto Body, LLC would have handled the issues for her by contacting both the insurance company and ***, and then performing the repair as authorized by her insurance company as the *** *** Collision CenterShe will have to contact her insurance company and *** herself to locate an alternate *** *** Collision Repair Center to get this rectifiedAnd, as noted above, this information was all provided to *** *** and she was advised of how to handle this when we spokeAlso, the disputed amount she lists is not correct as it includes parts, labor, and paint for repairs to the trunk lid, the right tail lamp assembly, name emblems, and moldingsSincerely,
Brian P
Former Owner at Prosser's Auto Body, LLC

The reason for rejecting Prosser's Auto Body, LLC's response is due to the response that I received from my insurance company, whom said I would need to contact Prosser's Auto Body, LOC as indicated in the letter that I attached in my response dated August 26,