Initial Business Response / [redacted] (1000, 5, 2014/11/02) */ We are in receipt of Mr [redacted] 's complaint to the Revdex.com and sincerely apologize for this delayIt seems that as of 10/24/14, Mr [redacted] should have received his allotted United miles Again, we sincerely apologize for the delay and appreciate Mr [redacted] 's business Kind regards, Prosper Client Services
Initial Business Response / [redacted] (1000, 5, 2015/07/02) */ Thank you for reaching out and addressing your concernsWe regret hearing about your negative experience with applying for a loan through ProsperOne of our main goals is transparency and it seems we could have made this a top priority when interacting with our website and Customer Service Prosper uses a combination of attributes in determining offers for our customersThis includes credit score, income, employment status and othersOn June 23rd we retrieved your credit score along with employment status and income to determine a loan offerSometime between the first application and the second attempt the income and employment status entered had changed, resulting in different offersWe apologize this was not fully explained to your satisfactionA computer or browser issue can occur, but does not impact rates like a change in income or employment Please feel free to reach out to us if you would like to continue with the applicationWe will have a senior agent assist you with your account should you need further assistanceWe appreciate your business and look forward to completely resolving this issue Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not agreeI was not told to use Fire Fox Google Chrome to complete my application.there were no changes in my credit score, employment it was days what I was told on the phone call versus the loan application was completely different I repeated the amount of payment to the gentleman that took my application he said $and I had him repeat it my calculation was different 35,at 10% for months so that is why I did not complete on the night of the application so when I went to finish by internet explorer they offered me 15,at 21% do you think I stupid Final Business Response / [redacted] (4000, 9, 2015/07/17) */ We apologize for any confusion regarding our initial responseWhile we can confirm there was a change in both income amount and employment status between the first and second application, this is reversible A senior agent has reached out to you at your home phone number on file and provided a direct number to contact himPlease call him at your earliest convenienceOr, you may reach us at XXX-XXX-XXXX Monday through Friday, 6am to 6pm PST
Initial Business Response / [redacted] (1000, 5, 2016/01/05) */ Ms [redacted] , We're sorry to hear about this ordealProsper has escalated this complaint to our Fraud department for investigationA customer service agent will reach out to you and provide you with an update on your situation Prosper takes issues with fraud very seriouslyIf you haven't already done so, please report this to your local law enforcementThey should be able to assist you with this issue Regards, Prosper Client Services [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/09/11) */ We appreciate the opportunity to address your concerns and regret the negative experience you've had so farThis call was reviewed for quality and training purposes, and based on our findings it seems there was a disconnect in communicationThe agent queued up a payoff per your request but was unaware this was just to determine a quoteIt was further reinforced to the agent by your question of "will this come out of my checking account?" and the agent reiterating the date and amount(s) of the payment withdrawal from said accountThis statement was confirmed by you at the end of the phone call If this payment was still not supposed to pull, please call us and let us know immediatelyWe appreciate your business and hope to resolve this matter to your full satisfaction Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) But will never do business with them again What kind of agent cannot explain,balance or whyI had said yes to deduct balance until balance she gave me was more than balance I had, since when, when paying off a loan, is balance greater than the amount owed on a loan??? The reason told to me was calculated daily, sorry this does NOT make senseI paid more than balance owe on the final paymentCan someone explain that to me? I asked her then to send me how this was calculated then and called again, since did not get the statementTo this day no one ever explained Final Business Response / [redacted] (4000, 9, 2015/09/25) */ The initial payment quoted included principal onlyLoan balance is calculated with applicable fees, accrued interest and principalThe principal balance at the time was $11,728.36, but the total loan balance was $11,807.71, which included the principal balance and the $accrued interest from the last paymentThe $11,was the correct payoff, it was just applied in two separate payments in error instead of one This is why the agent explained one payment was for principal and the other for the remaining balanceWe regret this caused confusion over the payoff amountIf you need a total breakdown of how payments were allocated please email [redacted] @prosper.com
Initial Business Response / [redacted] (1000, 5, 2014/10/31) */ We are in receipt of Ms [redacted] 's complaint to the Revdex.com and apologize for the misunderstandingContrary to Ms [redacted] 's understanding, Prosper did perform a soft pull to be able to provide her with rate indicationsNonetheless, we only performed a soft credit pull, not a hard credit pullWe have also closed her account and she should not be receiving any further communication from Prosper We regret that we could not be of service and sincerely apologize for this misunderstanding Kind regards, Prosper Client Services Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/11/04) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept but watch this business as they told me once before that I would not get any communication from them beforethe assured me I was taken off their list yet 1-month later I find they pulled my credit reportIf I see it as a hard pull I will be filing a complaint again
Initial Business Response / [redacted] (1000, 6, 2014/07/09) */ We are in receipt of Ms [redacted] 's complaint to the Revdex.comWe are sorry for her discontent with our loan processWe strive to provide excellent customer service First, unfortunately, the pre-approval letter is based on generic information provided by our partners and excludes relevant unavailable variables, such as income, the extent of available credit and othersThese latter factors will affect a borrower's ability to repay the loan and will weigh into the loan approval decisionMoreover, though we rely on the prospective borrower's Credit Bureau score, we also have our own proprietary credit model which provides a different scoreThis resulting proprietary score incorporates many variables, some of which were delineated in the Adverse Action Notice that was delivered to her via emailUnfortunately, the combination of Ms [redacted] 's Credit Bureau score and our own proprietary score led to the loan decline Secondly, Prosper only performed a soft pull on your creditA soft pull, or soft inquiry, refers to an inquiry into your credit history that does not adversely affect the credit scoreIn fact, it is only visible to the prospective borrowerPotential employers use a soft pull as part of background checks, and banks use them to verify customer identity when opening an account Finally, we apologize for the Direct Mail communication she recently receivedUnfortunately, the Direct Mail lists are compiled by our partners months ahead and does not consider any communication since then We sincerely apologize for Ms [redacted] 's discontent with ProsperWe appreciate her business and regret that we cannot be of service at this timeIf she has any further questions, she can reach Client Services at XXX-XXX-XXXX Kind regards, Prosper Client Services Initial Consumer Rebuttal / [redacted] (3000, 8, 2014/07/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) He told me my credit score was 715! I was told on the automatic decline page that my score was too lowWhen I questioned this it was acknowledged that they have a bad/wrong/incorrect page that pops up to all declines that say the wrong message and it wasnt my score but other factorsI still have NOT received a letter in the mail advising why I was declined, all I get is what he wrote, generic general comments that mean nothingIN fact the only correspondence I've received from this company since I was declined for a PRE APPROVED offer of a loan was ANOTHER PRE APPROVED Offer to apply, less then weeks from when I first appliedIf you look at this company's history on the Revdex.com and on customer reviews all over the web, I am not the only one that was scammed into applying so they can ruin my credit with their inquiryI want at the very least the "Soft Pull" removed from my credit historyThey shouldn't even be allow to do business or be a registered company on the Revdex.com as they have so many complaintsI've never gotten a preapproval letter, applied for the offer, and been declinedNOTHING in my personal credit circumstances changed since I got the offer to when I applied, NOTHINGDONT SEND PREAPPROVAL LETTERS if your "partners" dont do their research! This whole experience has been draining and VERY upsetting as I still dont know why I was declined specifically Final Business Response / [redacted] (4000, 17, 2014/08/08) */ We have removed Ms [redacted] 's name from future marketing communications Our Sincere Apologies, Prosper Client Services Final Consumer Response / [redacted] (4200, 14, 2014/07/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) First off I NEVER received any email or letter in the mail stating why I was specifically declinedI WILL NOT go out of my way more then I already have to log onto their scamster site to view anythingI am annoyed they have any of my personal information to begin withEvery other reputable company would send a letter in the mail and SHOCKING this so called professional company never didAll they sent in the mail was another PROSPER loan offerAll he is doing is just repeating himselfTo say "we have a fewer number of "complaints" than our counterparts" is laughableJust because you respond to Revdex.com complaints doesn't negate the fact that you use misleading marketing material to sucker in unsuspecting consumers into your scamPreapproval means PREAPPROVALNothing changed in my credit situation from when the letter was sent to when I applied that would justify a DECLINE when I get a PREAPPROVAL LetterAnytime in the past that I got an offer that was stamped all over it PREAPPROVAL, I've gotten itAt the end of the decline I was offered a service for debt consolidation and I feel this is the REAL reason behind their "marketing, to sign people up for some service that they obviously make money onI am BEYOND disatisfied with the So called Service, again, just because you respond, doesn't entitle you to a free pass to take advantage of people and put out fishing marketing materialDon't be surprised when a class action lawsuit is brought against your company for the bogus marketing material you sendI've checked your MANY complaints and I'm not the only one who's had this issue with Prosper
Initial Business Response / [redacted] (1000, 5, 2014/05/08) */ We are in receipt of Mr [redacted] 's complaint to the Revdex.comWe apologize for the poor customer service he may have experienced and will review his phone interactions with Prosper for training and developmentIt is our intent to provide the best customer service we can offer In regards to Mr [redacted] 's application, we could not accept the tax document he provided as validThis inaccuracy led to the cancellation of his accountNonetheless, Mr [redacted] can be assured that we adhere to all Federal and state data security guidelines, and all his personal information is secureFinally, Prosper does not do a hard pull on a customer's credit until a loan is approvedIn his case, only a soft pull has been completed Again, we are sorry for Mr [redacted] 's poor experienceWe regret that we cannot be of serviceIf he has any further questions, he is welcomed to contact Customer Service Kind regards, Prosper Customer Service Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/05/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) I want a specific reason about what made my tax document invalidMy employer uses a payroll service similar to ADP or Paychex, as it outsources its human resources to the company listed on the W-That is why there name was listed with my employerIf that was the issue, I am respectfully requesting my application to be reconsidered based on that factWhat you received is how they are issued and I can not control thatIf that was not the reason, I want a specific reason as too why it cannot be acceptedPerhaps by working with me and not against me, a resolution can be achievedHowever, the response above presents no possible resolution at this timeFurthermore, your customer service representatives are unwilling to talk to me or assist me in any manner Final Business Response / [redacted] (4000, 9, 2014/05/15) */ We are in receipt of Mr [redacted] 's rebuttal and we are sorry for his continued discontentWe understand that an outsourced payroll/HR company may have been usedUnfortunately, as we mentioned in the original response, we still found his documents to be invalid, as we were not able to verify the reported figures or his employment Again, we are sorryIf Mr [redacted] has further questions, Customer Service is available at XXX-XXX-XXXX Kind regards, Prosper Customer Service Business Response / [redacted] (-10, 16, 2014/06/05) */ As we mentioned previously, we could not verify the reported numbers in his documentsMr [redacted] should contact his employer to verify the accuracy of his documents If Mr [redacted] has further questions, Client Services is available at XXX-XXX-XXXX Kind regards, Prosper Client Services Business Response / [redacted] (4000, 18, 2014/06/05) */ As we mentioned previously, we could not verify the reported numbers in his documentsMr [redacted] should contact his employer to verify the accuracy of his documents If Mr [redacted] has further questions, Client Services is available at XXX-XXX-XXXX Kind regards, Prosper Client Services
I applied for a loan in Jan 2015, prepared with all the materials they suggested on their website The process was quick and straightforward and I was 100% funded within hours, a direct deposit in my account the next day The rate was quite pleasant for a month loan and is helping me pay less interest to banks while giving back to the investors who come to Prosper The automatic payments allows the account to take care of itself With this great experience so far I may just apply for a second loan 9-months in per Prosper's guidelines for my situation I truly appreciate them! [Particularly a reasonable origination fee to make the APR much closer to the interest rate than others might offer.]
Initial Business Response / [redacted] (1000, 5, 2014/06/04) */ We are in receipt of Ms [redacted] 's complaint to the Revdex.com and apologize for her dissatisfaction Prosper adheres strictly to both Federal and state regulations, including Truth-in-Lending requirements Contrary to Ms [redacted] 's complaint, there are several places where we clearly disclose the origination fee within the origination process Moreover, on March 2nd, she received both a Listing Truth in Lending Disclosure and the Borrower Registration AgreementWithin the Listing Truth in Lending Disclosure, the origination fee is disclosed at the bottom as the "Prepaid Finance Charge." The Borrower Registration Agreement also discloses the origination fee in Section At this point, Ms [redacted] could have withdrawn her loan application (if she was uncomfortable with the origination fee) On March 14, we sent a subsequent Final Loan Truth in Lending Disclosure which also clearly displays the Prepaid Finance Charge at the bottom of the page Finally, on March 17/18, when the loan funds were released into her bank account, she could have canceled the loan at that time and/or express her bewilderment regarding the "closing costs." We apologize for Ms [redacted] 's discontentUnfortunately, her complaint dated 05/23/came more than a month after the loan origination date, and we are unable to provide her with her desired resolution at this time If she has any further questions, she may contact Client Services Kind regards, Prosper Client Services
Initial Business Response / [redacted] (1000, 5, 2014/10/08) */ We are in receipt of Mr***' complaint to the Revdex.comProsper thrives to provide an excellent customer experience, and it seems we could have done better It looks like there was a security alert attached to Mr ***' credit reportA Prosper representative should have advised Mr [redacted] to add his phone number to the security alertNonetheless, should Mr [redacted] be able to add his phone number to the security alert, Prosper can assign a representative to expedite his loan request We appreciate Mr***' business and extend our sincere apologiesWe will certainly take this opportunity to improve our loan processIf he has any further questions, Client Services is available at XXX-XXX-XXXX Kind regards, Prosper Client Services Initial Consumer Rebuttal / [redacted] (3000, 12, 2014/10/30) */ I reapplied per the response below, and a copy of my credit report was requested by prosper (which I provided and paid for.) The suspension was lifted and I was allowed to reapplyThe report clearly stated that the alert was expired, however because it is still in the comments section (which notes the expiration date.) I was refused the loan again without providing extensive documentation that I could not feasibly provide within the time limit required.I am following up in writing to request a response from an officer of the company per the suggestion of the FDIC prior to reviewing other options Final Business Response / [redacted] (4000, 14, 2014/10/31) */ We are in receipt of Mr***' additional comments and regret his discontent with our processBecause Mr [redacted] had a security alert in his Credit report, and as we cannot pull his credit report a second time within a day period, we require other modes of identification to verify identityIf Mr [redacted] can provide said documentation, we can review his loan application accordinglyMoreover, there is no time limit in providing the requested documentation Kind regards, Prosper Client Services
Initial Business Response / [redacted] (1000, 8, 2015/04/13) */ We apologize that we were not able to promptly resolve your concerns and we regret that your experience was frustrating On March 30th a Customer Experience Manager reached out to provide a resolution: All payments were fully applied and any incorrect accrued interest was waivedProsper also updated its credit reporting to reflect the fact that the loan was paid in fullIf you need anything further, please don't hesitate to contact us at XXX-XXX-XXXXWe thank you for being a valued member of the Prosper Community Initial Consumer Rebuttal / [redacted] (2000, 10, 2015/04/14) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you for resolving this issueI am satisfied with the outcome
Initial Business Response / [redacted] (1000, 8, 2015/01/09) */ We are in receipt of Mr [redacted] ' complaint to the Revdex.comWe are baffled by his statementProsper does not charge a set up feeHowever, there is an origination fee which can range from 1% to 5% of the loan amount Kind regards, Prosper Client Services Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/01/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) Set up fee, origination fee - what's the difference That is semanticsThe excessive interest rate is after thatAsk them about that!!
Initial Business Response / [redacted] (1000, 10, 2015/02/04) */ We are in receipt of Ms [redacted] 's complaint to the Revdex.comIt seems that somehow Ms [redacted] had scheduled two payments in DecemberNonetheless, the second payment failed due to a stop payment by Ms [redacted] Therefore, no funds were retrieved for this second payment We regret this mishap and appreciate very much Ms [redacted] 's business Kind regards, Prosper Client Services
Initial Business Response / [redacted] (1000, 5, 2014/12/25) */ We are in receipt of Dr [redacted] 's complaint to the Revdex.com and it seems we could have done betterUnfortunately, it seems we have had some technical problems in regards to Dr [redacted] 's Prosper account Nonetheless, those have been subsequently corrected and her loan has been approved and originated as of 12/18/ Again our apologies Kind regards, Prosper Client Services
Initial Business Response / [redacted] (1000, 5, 2015/12/16) */ Hi ***, We apologize for the negative experienceOn November 16th, we received a call from you to turn off your automatic payments and also schedule a one time payment for December 3rdThen, on December 1st we received a call to schedule one more one time payment that day Per your request, one of these payments has been submitted back to your bank accountIf you need anything further, please feel free to reach out to [redacted] @prosper.com and a senior agent will gladly assist you Regards, [redacted] ***- [redacted] Customer Experience Manager Prosper Marketplace, Inc
I'm self employed have been for the past years, I applied for a loan and I'm very happy to say I received a good interest rate along with a monthly payment that was very affordableThe process took a little longer then I expected around business days, I was very pleased with all the help that I received Thank you ls
Initial Business Response / [redacted] (1000, 5, 2016/01/25) */ Hi Heather, We apologize for the negative experience and the appearance of both a lack of understanding and inactionWe regret this was not fully resolved to your satisfaction and have initiated the following steps to correct this account, as follows: 1) We have submitted the necessary updates to all three credit bureaus to reflect that the loan was paid in full by the last payment you submitted 2) We have waived the remaining balanceTo confirm, you do not owe anything further on this loan as Prosper considers this to be paid in full Please allow five business days to fully reflect on your credit report and your Prosper accountIf you need anything further, please email us directly at [redacted] We thank you for your business Regards, [redacted] Customer Experience Manager Prosper Marketplace, Inc
Initial Business Response / [redacted] (1000, 5, 2015/01/07) */ We are in receipt of Mr [redacted] 's complaint to the Revdex.comHis loan originated on the 29th of the JulyThis means that his payments are due on the 29th of every monthUp to this point, all his payments have been manually setThis process can only be done by him, not by ProsperWe will look into the duplicate payments Mr [redacted] alludes in his complaints If he would like to pay on a different date than the 29th, he will have to manually set the payment every month on the date desired, for instance 30th or 31st of the monthIf he enters the payment instructions on the 29th before noon, the debit will occur on the next business dayIf it is set after noon, the debit won't occur until two days later We sincerely apologize for any misunderstanding Kind regards, Prosper Client Services Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/01/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) Prosper is STILL saying one thing and doing anotherI did arrange with Prosper Customer Service person [redacted] that the January deduction should be done on Friday, January 30th, Prosper emailed me today TO THE CONTRARY Final Business Response / [redacted] (4000, 9, 2015/01/27) */ We are in receipt of Mr [redacted] 's additional commentsMr [redacted] is correct that he received an email of an upcoming payment dueHowever, the email is just a reminder of the payment due; it is not a confirmation of his paymentHis payment is scheduled for the 30th as requested Kind regards, Prosper Client Services
Initial Business Response / [redacted] (1000, 5, 2014/10/08) */ We are in receipt of Ms [redacted] 's complaint to the Revdex.comWhile Ms [redacted] is correct that her credit score is currently at 713, Prosper considers other factors that affected her ability to qualify for a Prosper loanThese factors led to a Prosper score that did not meet our cut-off thresholdMoreover, our loan process cannot consider the reasons for her loan, i.edebt consolidation, at this time In regards to our marketing material, as provided therein, the advertised rates are based on generic information, and applicants must meet certain conditions to qualify for such ratesUnfortunately, we are limited by privacy laws and can only obtain generic, non-identifiable customer information: This generic information often does not provide a comprehensive outlook of a potential customer's ability to repay a loan, as required by law Again, we appreciate Ms [redacted] 's business and regret that we cannot be of service at this timeIf she has any further questions, Client Services is available at XXX-XXX-XXXX Kind regards, Prosper Client Services Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/10/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) The response is very vague and evasiveThere is no direct answer at allWhat I want from Prosper is for them to take my name off their bogus mailing list as I have gotten another offer from them while waiting for this responsePLEASE DO NOT SEND ME ANY MORE MAIL!!!! Final Business Response / [redacted] (4000, 9, 2014/10/10) */ In assessing a borrower's ability to repay a new loan, we look at various variables, such as income, current obligations, delinquencies or lateness, etcIn Ms [redacted] 's case, though she has a good FICO score, the amount of outstanding revolving credit as well as the proportion of loan balances to extended credit affected her Prosper score Again, we do appreciate Ms [redacted] 's businessAs requested, we have closed her Prosper account and removed her name from our mailing list Kind regards, Prosper Client Services
Initial Business Response / [redacted] (1000, 5, 2015/07/02) */ Thank you for addressing your concerns and being a valued member of the Prosper CommunityWe appreciate you reaching out The funds have been returned and Prosper considers this loam to be closed outWe have credited both the origination fee and accrued interest as a courtesyWe regret the negative experience and hope to be considered for your personal loan needs in the future Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/07/08) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 5, 2014/11/02) */ We are in receipt of Mr [redacted] 's complaint to the Revdex.com and sincerely apologize for this delayIt seems that as of 10/24/14, Mr [redacted] should have received his allotted United miles Again, we sincerely apologize for the delay and appreciate Mr [redacted] 's business Kind regards, Prosper Client Services
Initial Business Response / [redacted] (1000, 5, 2015/07/02) */ Thank you for reaching out and addressing your concernsWe regret hearing about your negative experience with applying for a loan through ProsperOne of our main goals is transparency and it seems we could have made this a top priority when interacting with our website and Customer Service Prosper uses a combination of attributes in determining offers for our customersThis includes credit score, income, employment status and othersOn June 23rd we retrieved your credit score along with employment status and income to determine a loan offerSometime between the first application and the second attempt the income and employment status entered had changed, resulting in different offersWe apologize this was not fully explained to your satisfactionA computer or browser issue can occur, but does not impact rates like a change in income or employment Please feel free to reach out to us if you would like to continue with the applicationWe will have a senior agent assist you with your account should you need further assistanceWe appreciate your business and look forward to completely resolving this issue Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not agreeI was not told to use Fire Fox Google Chrome to complete my application.there were no changes in my credit score, employment it was days what I was told on the phone call versus the loan application was completely different I repeated the amount of payment to the gentleman that took my application he said $and I had him repeat it my calculation was different 35,at 10% for months so that is why I did not complete on the night of the application so when I went to finish by internet explorer they offered me 15,at 21% do you think I stupid Final Business Response / [redacted] (4000, 9, 2015/07/17) */ We apologize for any confusion regarding our initial responseWhile we can confirm there was a change in both income amount and employment status between the first and second application, this is reversible A senior agent has reached out to you at your home phone number on file and provided a direct number to contact himPlease call him at your earliest convenienceOr, you may reach us at XXX-XXX-XXXX Monday through Friday, 6am to 6pm PST
Initial Business Response / [redacted] (1000, 5, 2016/01/05) */ Ms [redacted] , We're sorry to hear about this ordealProsper has escalated this complaint to our Fraud department for investigationA customer service agent will reach out to you and provide you with an update on your situation Prosper takes issues with fraud very seriouslyIf you haven't already done so, please report this to your local law enforcementThey should be able to assist you with this issue Regards, Prosper Client Services [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/09/11) */ We appreciate the opportunity to address your concerns and regret the negative experience you've had so farThis call was reviewed for quality and training purposes, and based on our findings it seems there was a disconnect in communicationThe agent queued up a payoff per your request but was unaware this was just to determine a quoteIt was further reinforced to the agent by your question of "will this come out of my checking account?" and the agent reiterating the date and amount(s) of the payment withdrawal from said accountThis statement was confirmed by you at the end of the phone call If this payment was still not supposed to pull, please call us and let us know immediatelyWe appreciate your business and hope to resolve this matter to your full satisfaction Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) But will never do business with them again What kind of agent cannot explain,balance or whyI had said yes to deduct balance until balance she gave me was more than balance I had, since when, when paying off a loan, is balance greater than the amount owed on a loan??? The reason told to me was calculated daily, sorry this does NOT make senseI paid more than balance owe on the final paymentCan someone explain that to me? I asked her then to send me how this was calculated then and called again, since did not get the statementTo this day no one ever explained Final Business Response / [redacted] (4000, 9, 2015/09/25) */ The initial payment quoted included principal onlyLoan balance is calculated with applicable fees, accrued interest and principalThe principal balance at the time was $11,728.36, but the total loan balance was $11,807.71, which included the principal balance and the $accrued interest from the last paymentThe $11,was the correct payoff, it was just applied in two separate payments in error instead of one This is why the agent explained one payment was for principal and the other for the remaining balanceWe regret this caused confusion over the payoff amountIf you need a total breakdown of how payments were allocated please email [redacted] @prosper.com
Initial Business Response / [redacted] (1000, 5, 2014/10/31) */ We are in receipt of Ms [redacted] 's complaint to the Revdex.com and apologize for the misunderstandingContrary to Ms [redacted] 's understanding, Prosper did perform a soft pull to be able to provide her with rate indicationsNonetheless, we only performed a soft credit pull, not a hard credit pullWe have also closed her account and she should not be receiving any further communication from Prosper We regret that we could not be of service and sincerely apologize for this misunderstanding Kind regards, Prosper Client Services Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/11/04) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept but watch this business as they told me once before that I would not get any communication from them beforethe assured me I was taken off their list yet 1-month later I find they pulled my credit reportIf I see it as a hard pull I will be filing a complaint again
Initial Business Response / [redacted] (1000, 6, 2014/07/09) */ We are in receipt of Ms [redacted] 's complaint to the Revdex.comWe are sorry for her discontent with our loan processWe strive to provide excellent customer service First, unfortunately, the pre-approval letter is based on generic information provided by our partners and excludes relevant unavailable variables, such as income, the extent of available credit and othersThese latter factors will affect a borrower's ability to repay the loan and will weigh into the loan approval decisionMoreover, though we rely on the prospective borrower's Credit Bureau score, we also have our own proprietary credit model which provides a different scoreThis resulting proprietary score incorporates many variables, some of which were delineated in the Adverse Action Notice that was delivered to her via emailUnfortunately, the combination of Ms [redacted] 's Credit Bureau score and our own proprietary score led to the loan decline Secondly, Prosper only performed a soft pull on your creditA soft pull, or soft inquiry, refers to an inquiry into your credit history that does not adversely affect the credit scoreIn fact, it is only visible to the prospective borrowerPotential employers use a soft pull as part of background checks, and banks use them to verify customer identity when opening an account Finally, we apologize for the Direct Mail communication she recently receivedUnfortunately, the Direct Mail lists are compiled by our partners months ahead and does not consider any communication since then We sincerely apologize for Ms [redacted] 's discontent with ProsperWe appreciate her business and regret that we cannot be of service at this timeIf she has any further questions, she can reach Client Services at XXX-XXX-XXXX Kind regards, Prosper Client Services Initial Consumer Rebuttal / [redacted] (3000, 8, 2014/07/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) He told me my credit score was 715! I was told on the automatic decline page that my score was too lowWhen I questioned this it was acknowledged that they have a bad/wrong/incorrect page that pops up to all declines that say the wrong message and it wasnt my score but other factorsI still have NOT received a letter in the mail advising why I was declined, all I get is what he wrote, generic general comments that mean nothingIN fact the only correspondence I've received from this company since I was declined for a PRE APPROVED offer of a loan was ANOTHER PRE APPROVED Offer to apply, less then weeks from when I first appliedIf you look at this company's history on the Revdex.com and on customer reviews all over the web, I am not the only one that was scammed into applying so they can ruin my credit with their inquiryI want at the very least the "Soft Pull" removed from my credit historyThey shouldn't even be allow to do business or be a registered company on the Revdex.com as they have so many complaintsI've never gotten a preapproval letter, applied for the offer, and been declinedNOTHING in my personal credit circumstances changed since I got the offer to when I applied, NOTHINGDONT SEND PREAPPROVAL LETTERS if your "partners" dont do their research! This whole experience has been draining and VERY upsetting as I still dont know why I was declined specifically Final Business Response / [redacted] (4000, 17, 2014/08/08) */ We have removed Ms [redacted] 's name from future marketing communications Our Sincere Apologies, Prosper Client Services Final Consumer Response / [redacted] (4200, 14, 2014/07/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) First off I NEVER received any email or letter in the mail stating why I was specifically declinedI WILL NOT go out of my way more then I already have to log onto their scamster site to view anythingI am annoyed they have any of my personal information to begin withEvery other reputable company would send a letter in the mail and SHOCKING this so called professional company never didAll they sent in the mail was another PROSPER loan offerAll he is doing is just repeating himselfTo say "we have a fewer number of "complaints" than our counterparts" is laughableJust because you respond to Revdex.com complaints doesn't negate the fact that you use misleading marketing material to sucker in unsuspecting consumers into your scamPreapproval means PREAPPROVALNothing changed in my credit situation from when the letter was sent to when I applied that would justify a DECLINE when I get a PREAPPROVAL LetterAnytime in the past that I got an offer that was stamped all over it PREAPPROVAL, I've gotten itAt the end of the decline I was offered a service for debt consolidation and I feel this is the REAL reason behind their "marketing, to sign people up for some service that they obviously make money onI am BEYOND disatisfied with the So called Service, again, just because you respond, doesn't entitle you to a free pass to take advantage of people and put out fishing marketing materialDon't be surprised when a class action lawsuit is brought against your company for the bogus marketing material you sendI've checked your MANY complaints and I'm not the only one who's had this issue with Prosper
Initial Business Response / [redacted] (1000, 5, 2014/05/08) */ We are in receipt of Mr [redacted] 's complaint to the Revdex.comWe apologize for the poor customer service he may have experienced and will review his phone interactions with Prosper for training and developmentIt is our intent to provide the best customer service we can offer In regards to Mr [redacted] 's application, we could not accept the tax document he provided as validThis inaccuracy led to the cancellation of his accountNonetheless, Mr [redacted] can be assured that we adhere to all Federal and state data security guidelines, and all his personal information is secureFinally, Prosper does not do a hard pull on a customer's credit until a loan is approvedIn his case, only a soft pull has been completed Again, we are sorry for Mr [redacted] 's poor experienceWe regret that we cannot be of serviceIf he has any further questions, he is welcomed to contact Customer Service Kind regards, Prosper Customer Service Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/05/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) I want a specific reason about what made my tax document invalidMy employer uses a payroll service similar to ADP or Paychex, as it outsources its human resources to the company listed on the W-That is why there name was listed with my employerIf that was the issue, I am respectfully requesting my application to be reconsidered based on that factWhat you received is how they are issued and I can not control thatIf that was not the reason, I want a specific reason as too why it cannot be acceptedPerhaps by working with me and not against me, a resolution can be achievedHowever, the response above presents no possible resolution at this timeFurthermore, your customer service representatives are unwilling to talk to me or assist me in any manner Final Business Response / [redacted] (4000, 9, 2014/05/15) */ We are in receipt of Mr [redacted] 's rebuttal and we are sorry for his continued discontentWe understand that an outsourced payroll/HR company may have been usedUnfortunately, as we mentioned in the original response, we still found his documents to be invalid, as we were not able to verify the reported figures or his employment Again, we are sorryIf Mr [redacted] has further questions, Customer Service is available at XXX-XXX-XXXX Kind regards, Prosper Customer Service Business Response / [redacted] (-10, 16, 2014/06/05) */ As we mentioned previously, we could not verify the reported numbers in his documentsMr [redacted] should contact his employer to verify the accuracy of his documents If Mr [redacted] has further questions, Client Services is available at XXX-XXX-XXXX Kind regards, Prosper Client Services Business Response / [redacted] (4000, 18, 2014/06/05) */ As we mentioned previously, we could not verify the reported numbers in his documentsMr [redacted] should contact his employer to verify the accuracy of his documents If Mr [redacted] has further questions, Client Services is available at XXX-XXX-XXXX Kind regards, Prosper Client Services
I applied for a loan in Jan 2015, prepared with all the materials they suggested on their website The process was quick and straightforward and I was 100% funded within hours, a direct deposit in my account the next day The rate was quite pleasant for a month loan and is helping me pay less interest to banks while giving back to the investors who come to Prosper The automatic payments allows the account to take care of itself With this great experience so far I may just apply for a second loan 9-months in per Prosper's guidelines for my situation I truly appreciate them! [Particularly a reasonable origination fee to make the APR much closer to the interest rate than others might offer.]
Initial Business Response / [redacted] (1000, 5, 2014/06/04) */ We are in receipt of Ms [redacted] 's complaint to the Revdex.com and apologize for her dissatisfaction Prosper adheres strictly to both Federal and state regulations, including Truth-in-Lending requirements Contrary to Ms [redacted] 's complaint, there are several places where we clearly disclose the origination fee within the origination process Moreover, on March 2nd, she received both a Listing Truth in Lending Disclosure and the Borrower Registration AgreementWithin the Listing Truth in Lending Disclosure, the origination fee is disclosed at the bottom as the "Prepaid Finance Charge." The Borrower Registration Agreement also discloses the origination fee in Section At this point, Ms [redacted] could have withdrawn her loan application (if she was uncomfortable with the origination fee) On March 14, we sent a subsequent Final Loan Truth in Lending Disclosure which also clearly displays the Prepaid Finance Charge at the bottom of the page Finally, on March 17/18, when the loan funds were released into her bank account, she could have canceled the loan at that time and/or express her bewilderment regarding the "closing costs." We apologize for Ms [redacted] 's discontentUnfortunately, her complaint dated 05/23/came more than a month after the loan origination date, and we are unable to provide her with her desired resolution at this time If she has any further questions, she may contact Client Services Kind regards, Prosper Client Services
Initial Business Response / [redacted] (1000, 5, 2014/10/08) */ We are in receipt of Mr***' complaint to the Revdex.comProsper thrives to provide an excellent customer experience, and it seems we could have done better It looks like there was a security alert attached to Mr ***' credit reportA Prosper representative should have advised Mr [redacted] to add his phone number to the security alertNonetheless, should Mr [redacted] be able to add his phone number to the security alert, Prosper can assign a representative to expedite his loan request We appreciate Mr***' business and extend our sincere apologiesWe will certainly take this opportunity to improve our loan processIf he has any further questions, Client Services is available at XXX-XXX-XXXX Kind regards, Prosper Client Services Initial Consumer Rebuttal / [redacted] (3000, 12, 2014/10/30) */ I reapplied per the response below, and a copy of my credit report was requested by prosper (which I provided and paid for.) The suspension was lifted and I was allowed to reapplyThe report clearly stated that the alert was expired, however because it is still in the comments section (which notes the expiration date.) I was refused the loan again without providing extensive documentation that I could not feasibly provide within the time limit required.I am following up in writing to request a response from an officer of the company per the suggestion of the FDIC prior to reviewing other options Final Business Response / [redacted] (4000, 14, 2014/10/31) */ We are in receipt of Mr***' additional comments and regret his discontent with our processBecause Mr [redacted] had a security alert in his Credit report, and as we cannot pull his credit report a second time within a day period, we require other modes of identification to verify identityIf Mr [redacted] can provide said documentation, we can review his loan application accordinglyMoreover, there is no time limit in providing the requested documentation Kind regards, Prosper Client Services
Initial Business Response / [redacted] (1000, 8, 2015/04/13) */ We apologize that we were not able to promptly resolve your concerns and we regret that your experience was frustrating On March 30th a Customer Experience Manager reached out to provide a resolution: All payments were fully applied and any incorrect accrued interest was waivedProsper also updated its credit reporting to reflect the fact that the loan was paid in fullIf you need anything further, please don't hesitate to contact us at XXX-XXX-XXXXWe thank you for being a valued member of the Prosper Community Initial Consumer Rebuttal / [redacted] (2000, 10, 2015/04/14) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you for resolving this issueI am satisfied with the outcome
Initial Business Response / [redacted] (1000, 8, 2015/01/09) */ We are in receipt of Mr [redacted] ' complaint to the Revdex.comWe are baffled by his statementProsper does not charge a set up feeHowever, there is an origination fee which can range from 1% to 5% of the loan amount Kind regards, Prosper Client Services Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/01/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) Set up fee, origination fee - what's the difference That is semanticsThe excessive interest rate is after thatAsk them about that!!
Initial Business Response / [redacted] (1000, 10, 2015/02/04) */ We are in receipt of Ms [redacted] 's complaint to the Revdex.comIt seems that somehow Ms [redacted] had scheduled two payments in DecemberNonetheless, the second payment failed due to a stop payment by Ms [redacted] Therefore, no funds were retrieved for this second payment We regret this mishap and appreciate very much Ms [redacted] 's business Kind regards, Prosper Client Services
Initial Business Response / [redacted] (1000, 5, 2014/12/25) */ We are in receipt of Dr [redacted] 's complaint to the Revdex.com and it seems we could have done betterUnfortunately, it seems we have had some technical problems in regards to Dr [redacted] 's Prosper account Nonetheless, those have been subsequently corrected and her loan has been approved and originated as of 12/18/ Again our apologies Kind regards, Prosper Client Services
Initial Business Response / [redacted] (1000, 5, 2015/12/16) */ Hi ***, We apologize for the negative experienceOn November 16th, we received a call from you to turn off your automatic payments and also schedule a one time payment for December 3rdThen, on December 1st we received a call to schedule one more one time payment that day Per your request, one of these payments has been submitted back to your bank accountIf you need anything further, please feel free to reach out to [redacted] @prosper.com and a senior agent will gladly assist you Regards, [redacted] ***- [redacted] Customer Experience Manager Prosper Marketplace, Inc
I'm self employed have been for the past years, I applied for a loan and I'm very happy to say I received a good interest rate along with a monthly payment that was very affordableThe process took a little longer then I expected around business days, I was very pleased with all the help that I received Thank you ls
Initial Business Response / [redacted] (1000, 5, 2016/01/25) */ Hi Heather, We apologize for the negative experience and the appearance of both a lack of understanding and inactionWe regret this was not fully resolved to your satisfaction and have initiated the following steps to correct this account, as follows: 1) We have submitted the necessary updates to all three credit bureaus to reflect that the loan was paid in full by the last payment you submitted 2) We have waived the remaining balanceTo confirm, you do not owe anything further on this loan as Prosper considers this to be paid in full Please allow five business days to fully reflect on your credit report and your Prosper accountIf you need anything further, please email us directly at [redacted] We thank you for your business Regards, [redacted] Customer Experience Manager Prosper Marketplace, Inc
Initial Business Response / [redacted] (1000, 5, 2015/01/07) */ We are in receipt of Mr [redacted] 's complaint to the Revdex.comHis loan originated on the 29th of the JulyThis means that his payments are due on the 29th of every monthUp to this point, all his payments have been manually setThis process can only be done by him, not by ProsperWe will look into the duplicate payments Mr [redacted] alludes in his complaints If he would like to pay on a different date than the 29th, he will have to manually set the payment every month on the date desired, for instance 30th or 31st of the monthIf he enters the payment instructions on the 29th before noon, the debit will occur on the next business dayIf it is set after noon, the debit won't occur until two days later We sincerely apologize for any misunderstanding Kind regards, Prosper Client Services Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/01/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) Prosper is STILL saying one thing and doing anotherI did arrange with Prosper Customer Service person [redacted] that the January deduction should be done on Friday, January 30th, Prosper emailed me today TO THE CONTRARY Final Business Response / [redacted] (4000, 9, 2015/01/27) */ We are in receipt of Mr [redacted] 's additional commentsMr [redacted] is correct that he received an email of an upcoming payment dueHowever, the email is just a reminder of the payment due; it is not a confirmation of his paymentHis payment is scheduled for the 30th as requested Kind regards, Prosper Client Services
Initial Business Response / [redacted] (1000, 5, 2014/10/08) */ We are in receipt of Ms [redacted] 's complaint to the Revdex.comWhile Ms [redacted] is correct that her credit score is currently at 713, Prosper considers other factors that affected her ability to qualify for a Prosper loanThese factors led to a Prosper score that did not meet our cut-off thresholdMoreover, our loan process cannot consider the reasons for her loan, i.edebt consolidation, at this time In regards to our marketing material, as provided therein, the advertised rates are based on generic information, and applicants must meet certain conditions to qualify for such ratesUnfortunately, we are limited by privacy laws and can only obtain generic, non-identifiable customer information: This generic information often does not provide a comprehensive outlook of a potential customer's ability to repay a loan, as required by law Again, we appreciate Ms [redacted] 's business and regret that we cannot be of service at this timeIf she has any further questions, Client Services is available at XXX-XXX-XXXX Kind regards, Prosper Client Services Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/10/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) The response is very vague and evasiveThere is no direct answer at allWhat I want from Prosper is for them to take my name off their bogus mailing list as I have gotten another offer from them while waiting for this responsePLEASE DO NOT SEND ME ANY MORE MAIL!!!! Final Business Response / [redacted] (4000, 9, 2014/10/10) */ In assessing a borrower's ability to repay a new loan, we look at various variables, such as income, current obligations, delinquencies or lateness, etcIn Ms [redacted] 's case, though she has a good FICO score, the amount of outstanding revolving credit as well as the proportion of loan balances to extended credit affected her Prosper score Again, we do appreciate Ms [redacted] 's businessAs requested, we have closed her Prosper account and removed her name from our mailing list Kind regards, Prosper Client Services
Initial Business Response / [redacted] (1000, 5, 2015/07/02) */ Thank you for addressing your concerns and being a valued member of the Prosper CommunityWe appreciate you reaching out The funds have been returned and Prosper considers this loam to be closed outWe have credited both the origination fee and accrued interest as a courtesyWe regret the negative experience and hope to be considered for your personal loan needs in the future Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/07/08) */ (The consumer indicated he/she ACCEPTED the response from the business.)