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ProServe Group, LLC

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ProServe Group, LLC Reviews (3)

I have communicated with [redacted] the response from [redacted] The [redacted] deck is experiencing wood delamination The stain is adhering to the wood, but the wood is splitting apart There is significant wood rot on the upper deck We have offered to clean the deck and reapply stain in those affected areas to maintain a uniform look [redacted] offered to give the customer replacement stain to use as needed to reapply to affected areas The only way to correct the wood rot is to replace the wood on the deck floor

I have communicated with [redacted] the response from [redacted].  The [redacted] deck is experiencing wood delamination.  The stain is adhering to the wood, but the wood is splitting apart.  There is significant wood rot on the upper deck.  We have offered to clean...

the deck  and reapply stain in those affected areas to maintain a uniform look.  [redacted] offered to give the customer replacement stain to use as needed to reapply to affected areas.  The only way to correct the wood rot is to replace the wood on the deck floor.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

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