Property Maintenance & Repair by Alert Construction

Final Consumer Response / [redacted] (2000, 9, 2016/08/30) */ ***See note from consumer below from 6/21/[redacted] Spoke to owner of business and have agreed on a solutionWork will be redone asap

Initial Business Response / [redacted] (1000, 6, 2016/01/15) */ We do not work on the weekends The homeowner contacted us on Monday and a tech was sent out on the same day We offered to install a new thermostat and he declined The thermostat was programmed and the heat was working when the tech left The home is an hour drive from our office The homeowner called again the next day with heat not working The owner did not send a tech out because of the distance and because he was asking for a new thermostat that he had just declined the day before I received several harassing phone calls that day and chose to send the tech out again He replaced the igniter and the thermostat The heat was working and he left That night the homeowner texted the tech and said that it went out again I never received a call at the office about this issue The homeowner decided to call another company rather than giving us the option of coming out again Initial Consumer Rebuttal / [redacted] (3000, 8, 2016/01/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) We were never offered a new thermostat until I told Alert that it was clicking We did contact the tech because that is what he advised us to do Plus the previous day I was told that "no tech would be sent to our house again" We were without heat for over days The tech advised us to have the gas company come out and check the pressure which we did They asked if they could look at the heat system and they opened it up and it flashed a code and the tech from the gas company read the code and pulled a line that had water in it Said the tech from Alert should have done that first which they never even offered to look at It is now working like a charm but no thanks to Alert ConstructionWhen the bill is received from the gas company I do expect Alert Construction to pay the bill since they refused to send out a tech again per their tech Final Business Response / [redacted] (4000, 14, 2016/02/11) */ We've been out on two ocassions at no charge to the homeownerStoneville is 1.5-+ tripWE DID NOT INSTALL A HEAT SYSTEMWe installed an outside straight AC unitWe also did not buy the unit it was provided by [redacted] with whom the contract was throughMs [redacted] (the homeowner) is a thrid party to the contract and did not pay us [redacted] is a [redacted] contract maintenance company Final Consumer Response / [redacted] (4200, 16, 2016/02/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) First of all, Stoneville is minutes from our address to Alert Construction not 1.5+ Secondly we contacted Alert in Sept and was advised by them that they installed a heating & cooling system at our address for Fannie Mae I have since contacted Fannie Mae and have been informed that indeed they had contracted Alert Construction for a heating & cooling system for Laurel Bluff Stoneville It is true we were not charged, however, this should have been under warranty per Alert Construction when we first contacted them It could have simply been fixed had the tech just taken the front off the system and read the code that the system gave We had to pay a service to come out to do this which cost us This should have been handled under warranty workAnd if you only installed the cooling system then why were we told by Alert that they installed both heat & cooling and they gave us all information on the systems in September when there was no problemI think we can plainly see things from their first statement of 1.5+ time when in reality google it and it is miles & minutes away

This is a project that we completed in ? There were no issues or problems? In 2017, Five years later, we received? a call from the [redacted] re: problems they were having with their sun-room? We directed them to [redacted] ? Per the agreement, the sun-room had a yr workmanship warranty and a fifty year material warranty with [redacted] ? Five years later, the workmanship warranty was no longer in play, so we directed them to the sun-room manufacturer? Perhaps a week later, they came back to us saying that [redacted] would not honor the warranty citing installation errors? We believe the installation was done correctly, and disagree with that prognosis? However, we continued to work with the [redacted] ? They decided to go through their insurance company, and we have cooperated in every wayWe have provided all requested documents, and have done all that has been requested of us in regards to the resolution of this issue? We are extremely surprised to find this complaint at Revdex.com as we are still currently working with the [redacted] and? their insurance company? I have attached correspondence between the [redacted] , their insurance comopany, and our company? ? We have been forthcoming and cooperative at every step and will continue to do all we can to resolve this issue? We do not know why this complaint was filed as we are working with the complainants even now? We strive for customer satisfaction, and will do everything in our power to insure that our clients are happy? Please let us know if additional? documentation is required? Thank you.?

Initial Business Response / [redacted] (1000, 10, 2016/09/21) */ ***Document Attached [redacted] I have spoken to Mr [redacted] on several occasions and explained to him that we have his check for $and that it was for an inspectionThe owner met with Mr [redacted] on 3/31/and told him that he would send someone out the next day to inspection the damages to his property for insurance reasons and the cost would be $This was a one time fee and did not guarantee future repairs to the propertyThe inspection was completed and the invoice marked paidCopy attached