Complaint: ***I am rejecting this response because: the business sent me an "invoice" that says Labor $Parts $Misccharge $Tax $and so on, but does NOT say what they did to my car I am
puzzled why the business doesn't want to put into writing what they did to my car.Sincerely,*** ***
It is my understanding that our service manager has been in contact with this customer regarding his dissatisfaction with our effort in serviceHe has agreed to the requested refund and has offered a re-inspection at no chargePlease feel freeto let us know if anything additional is needed to
repair our relationship and restore your faith in our repairs
Initial Business Response /* (1000, 5, 2015/09/04) */
I have reviewed the transaction noted in the complaintThe customer did sign the appropriate document allowing the credit report to be runThe sales woman involved verified the client was informed that the credit report had been obtainedThe
pre-approval from USAA is a non-binding offer to provide a loan and is not an adequate form of payment to finalize an automobile purchaseThe necessary parent co-buyer was not presentWe routinely run a credit report as a means of obtaining information used to protect clients and the dealership from identity theft, obtain the federally required OFAC clearance and allow the dealership to proceed with the transaction without cash in handThe inquiry will not void the USAA offer to provide a loanWe do not have any ability to remove an inquiry from a credit report
We apologize for failing to communicate more precisely the purpose of the credit report and hope the client has been successful in his attempt to purchase a new Honda
Initial Consumer Rebuttal /* (3000, 7, 2015/09/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
OFAC does not need social securityThere are other optionsAnd as for the credit, the sales lady told me that your company did not run my creditI asked her a couple timesI had a witness with me
Final Business Response /* (4000, 9, 2015/09/15) */
We wish only to repeat our earlier statement: We apologize for failing to communicate more precisely the purpose of the credit report and hope the client has been successful in his attempt to purchase a new Honda
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
I have attached the "invoice" commonly referred to as a "repair order". It will only show charges that have been collected from the customer. In this case the warranty covered the repair.
Complaint: ***I am rejecting this response because: the business sent me an "invoice" that says Labor $Parts $Misccharge $Tax $and so on, but does NOT say what they did to my car I am
puzzled why the business doesn't want to put into writing what they did to my car.Sincerely,*** ***
It is my understanding that our service manager has been in contact with this customer regarding his dissatisfaction with our effort in serviceHe has agreed to the requested refund and has offered a re-inspection at no chargePlease feel freeto let us know if anything additional is needed to
repair our relationship and restore your faith in our repairs
Initial Business Response /* (1000, 5, 2015/09/04) */
I have reviewed the transaction noted in the complaintThe customer did sign the appropriate document allowing the credit report to be runThe sales woman involved verified the client was informed that the credit report had been obtainedThe
pre-approval from USAA is a non-binding offer to provide a loan and is not an adequate form of payment to finalize an automobile purchaseThe necessary parent co-buyer was not presentWe routinely run a credit report as a means of obtaining information used to protect clients and the dealership from identity theft, obtain the federally required OFAC clearance and allow the dealership to proceed with the transaction without cash in handThe inquiry will not void the USAA offer to provide a loanWe do not have any ability to remove an inquiry from a credit report
We apologize for failing to communicate more precisely the purpose of the credit report and hope the client has been successful in his attempt to purchase a new Honda
Initial Consumer Rebuttal /* (3000, 7, 2015/09/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
OFAC does not need social securityThere are other optionsAnd as for the credit, the sales lady told me that your company did not run my creditI asked her a couple timesI had a witness with me
Final Business Response /* (4000, 9, 2015/09/15) */
We wish only to repeat our earlier statement: We apologize for failing to communicate more precisely the purpose of the credit report and hope the client has been successful in his attempt to purchase a new Honda
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
We sent the customer copy of the repair order today.
[redacted]
I have attached the "invoice" commonly referred to as a "repair order". It will only show charges that have been collected from the customer. In this case the warranty covered the repair.