Prompt Heating and Air Conditioning Reviews (1)
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Prompt Heating and Air Conditioning Rating
Description: Heating & Air Conditioning, Thermostats, Air Conditioning Repair, Air Conditioning Systems - Cleaning, Heating Equipment & Systems Cleaning & Repair, Air Purifying & Cleaning Systems & Equipment, Boilers - New & Used, Humidifying Apparatus, Furnace Sales & Service, Air conditioning & Heating Contractors - Residential, Hydronic Heating, Radiant Heating, Boilers - Sales & Service, Air Conditioning Contractors & Systems, Boilers - Repair & Cleaning, Heat Pumps, Heating Contractors, Plumbing, Heating, and Air-Conditioning Contractors (NAICS: 238220)
Address: 10822 W. Jeffrey Lane, Milwaukee, Wisconsin, United States, 53225
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Review: Prompt Heating came out to repair our furance, he was out 3 times to repair. The furnace is still not working properly.
He was going to come out to check it out on Tuesday, January 13th to check it out, he called me to let me know he was delayed and would not be able to come out but he would come the following day. He never showed on January 14th. I have called repeatedly and phone goes directly to voice mail. I have left messages each time I called. I was concerned that something may have happened to him.Desired Settlement: I will need to call someone else to repair the furnance and feel that Prompt Heating should pay for the repair.
Business
Response:
For the most part the customers statement is accurate, however one of the service visits was for and unrelated issue. I'm an independent contractor and had an urgent personal matter that required me to travel abruptly, leaving the customer with out service. On 1/20/15 (after receiving this Revdex.com complaint) I emailed the customer directly to apologize and offer reimbursement.
Consumer
Response:
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.