Professional TV & Stereo

Here are the documents.? [redacted] ?

Toyota of Easley has verified that the knee airbag is installed correctly.? Toyota of Easley picked vehicle up from customer, replaced auxiliary port and power port at no cost to customer.? Toyota of Easley detailed vehicle and filled with fuel.? Toyota of Easley verified dash replacement was done correctly and then returned vehicle to customer.? Toyota of Easley has determined that no other dash related repairs are needed at this time.? Toyota of Easley would be happy to work with customer if there are any additional concerns

Mr [redacted] We apologize for the experience that you have had with your vehicle repairWe understand your frustration with the crack in the oil pan on your vehicleWe would be glad to help you with future service on your Toyota, however we are confident the we did not damage your vehicleWe did agree to split this repair with you as a goodwill gesture because we care about you as a loyal customer of Toyota of EasleyAt this time we will not be able to refund your portion of the repairPlease feel free to reach out to me at anytime for help with your ToyotaWe are here to help Michael M [redacted] service manager for Toyota Of Easley 864- [redacted] - Mobile ? Michael M [redacted] Service Manager Toyota of Easley (864)- [redacted]

Here are the documents. *** ***

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
*** ***

Regarding the repairs to *** *** *** The $diagnostic charge was unrelated to the engine replacement and would be considered the customer's responsibility. Toyota ** *** was able to help *** *** with the repairing of her vehicle even though it was outside of the parameters
of the oil consumption customer support programToyota will be happy to refund *** *** for any rental charges that she incurred during the repair of her engine on the *** She will need to send copies of any rental bills to ***Please contact *** *** with any other questionsThank you. *** *** *** *** *** ** *** *** *** ***

Toyota of Easley has verified that the knee airbag is installed correctly. Toyota of Easley picked vehicle up from customer, replaced auxiliary port and power port at no cost to customer. Toyota of Easley detailed vehicle and filled with fuel. Toyota of Easley verified dash
replacement was done correctly and then returned vehicle to customer. Toyota of Easley has determined that no other dash related repairs are needed at this time. Toyota of Easley would be happy to work with customer if there are any additional concerns

*** *** requested a certain ? vehicle model this dealership does not stock
and asked dealership to order.? This was
done with the understanding there would be a charge of $to locate and
deliver, customer understood and signed paperwork stating this fee was
non-refundable
? Upon delivery customer
decided against purchase of vehicle.?
Dealership will refund customer $upon clearance of check
from bank

Mr*** We apologize for the experience that you have had with your vehicle repairWe understand your frustration with the crack in the oil pan on your vehicleWe would be glad to help you with future service on your Toyota, however we are confident the we did not damage your vehicleWe did
agree to split this repair with you as a goodwill gesture because we care about you as a loyal customer of Toyota of EasleyAt this time we will not be able to refund your portion of the repairPlease feel free to reach out to me at anytime for help with your ToyotaWe are here to help Michael M*** service manager for Toyota Of Easley 864-*** - Mobile ? Michael M*** Service Manager Toyota of Easley (864)-***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.?
Regards,
*** ***There was not a crack in the oil pan, it was completely brokenBIG difference crack vs brokenI still feel strongly that part was broken there and a full refund is what should happenUntill that happens I will NEVER do business of any type there again, also I will tell everyone I see to not do any type business with toyota of Easley scMrMichael M*** is a poor excuse for a service manger if he cannot tell a break from a crackI guess that ? MrN*** likes people like that so they do not have to pay for warranty work