Professional Home Health Care

Initial Business Response / [redacted] (1000, 13, 2015/08/28) */ Contact Name and Title: [redacted] General Manager Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @hotmail.com This is the first notification from the Revdex.com that we have received regarding this complaintI immediately made a phone call to the customer, and apologized for the issueI informed her there was no charge for the work that had been done, and that I would personally complete the project, if she so desiredA note has been made in our computer system to not let that particular technician back on any future workI cannot apologize enough for this issue, and for the response she received when she called with a complaintBoth individuals have been made aware of the situation, and of problems their actions causedPlease let me know if there is any other action we can take to resolve this issue Thank you, General Manager Initial Consumer Rebuttal / [redacted] (2000, 15, 2015/08/31) */ (The consumer indicated he/she ACCEPTED the response from the business.) ***, the general manager, called to rectify the situationHe apologized and tried to make things rightEven though it was the owner of the company who responded to me with such callousness, I accepted ***'s apologies and will use only him from this day forwardI am satisfied with his concern expressed with the phone call