Professional Bureau Of Collections of Maryland, Inc

Review: I received a letter from Professional Bureau of Collections of Maryland, Inc. [redacted] Notice is hereby given that the referred account has been referred to this office for collection activity. Creditor: [redacted] Product Group: [redacted]y Identification Number: [redacted] Acoount balance $138.95 Date of Notice: 04/02/2014. Creditor Account Number [redacted]. I called the phone number on the letter [redacted] and spoke to Mr. [redacted]s, I kept asking him for information on the bill. Mr. [redacted] was rude & kept telling me to pay the bill. He eventually gave me the information I was requesting. told me contact [redacted] per Mr. [redacted]h they are part of [redacted]. I contacted [redacted] where I am a member. Per Manager [redacted] they are not part of [redacted]). Their records show that I my account is in good status. I have never signed up to be a member of [redacted]) and no such gym in Fresno, Ca and no address was never given for this gym. I have never lived in Modesto, Ca. I filed a police report on 05/05/2014 for identity theft Case Number is [redacted] with the Fresno Police Department.Desired Settlement: Complaint against this company for harrasment and false billing.

Business

Response:

May 27, 2014

Revdex.com of NE California

3075 Beacon Blvd.

West Sacramento, CA 95691

Re: Mr. [redacted]

Case #: [redacted]

Dear Revdex.com,

Professional Bureau of Collections of Maryland, Inc. (“PBCM”) is in receipt of your notice of a complaint from Mr. [redacted].

Mr. [redacted]’ account was placed in our office in April of 2014 in the matter of $138.95. Mr. [redacted]’ claim that our representative told him [redacted] is part of [redacted] is inaccurate. PBCM will request validation from our client and mail a copy of what is received to Mr. [redacted] at the address he provided.

If Mr. [redacted] has any questions he can contact our Operations Manager, [redacted]l at [redacted] or toll free [redacted].

This notice is sent by a professional debt collector. This is an attempt to collect a debt and any information obtained will be used for that purpose.

Sincerely,

Quality Assurance Manager

Professional Bureau of Collections of Maryland, Inc.

Greenwood Village, CO 80111

Phone [redacted] ext. [redacted]

The state Rosenthal Fair Debt Collection Practices Act and the federal Fair Debt Collection Practices Act require that, except under unusual circumstances, collectors may not contact you before 8 a.m. or after 9 p.m. They may not harass you by using threats of violence or arrest or by using obscene language. Collectors may not use false or misleading statements or call you at work if they know or have reason to know that you may not receive personal calls at work. For the most part, collectors may not tell another person, other than your attorney or spouse, about your debt. Collectors may contact another person to confirm your location or enforce a judgment. For more information about debt collection activities, you may contact the Federal Trade Commission at 1-877-FTC-HELP or www.ftc.gov.

Review: Professional Bureau Collection Agency has been calling my place of employment after my Supervisor ask them to stop collection calls while I am at work and they haven't, they came as far as asking co-workers who fills in on my shift when will I be returning back to the desk after they will inform them I went home for the day.Desired Settlement: I am trying not to lose my job but whatever is suitable for this company to stop harassing me at my job!

Business

Response:

December 18, 2014 Revdex.com serving Northeast California3075 Beacon BlvdWest Sacramento, CA 95691 Re: Ms. [redacted]Case #: [redacted] Dear Revdex.com, Professional Bureau of Collections of Maryland, Inc. (“PBCM”) is in receipt of your notice of a complaint from Ms.[redacted]. Ms. [redacted]’s account was placed in our office in October, 2014 and at no time has PBCM been asked not to call Ms. [redacted]’s place of employment until we received notification from the Revdex.com. In one conversation, our representative asked when Ms. [redacted] would return since she was not at work at the time we called and PBCM has not attempted to contact the place of employment since.Ms. [redacted]’s place of employment phone number has been removed. If Ms. [redacted] has any questions, she may contact our Operations Manager, Erik Brechbill, directly at ###-###-####. Sincerely, [redacted]Quality Assurance ManagerProfessional Bureau of Collections of Maryland, Inc.5295 DTC ParkwayGreenwood Village, CO 80111Phone ###-###-####

Review: I received a letter from this company stating I owed money on a car I filed a Chp. 13 bankruptcy on. In July 2010 I traded said car in to a dealership and have not heard from the finance company whom the car was financed through since the bankruptcy. I called this company inquiring about the debt and they insisted I still owed money on the car. I then called the dealership and they informed me that they have the title for the car because it was paid off through bankruptcy. I then called this company back and told them the dealership has the title and they asked for my lawyer's information which I refused to give. I told them to get in touch with the dealership and again explained that the dealership had the title and asked them how could I owe a debt and the dealership has the title but to no avail. I spoke with two men regarding my complaint (one was a manager) and each of them were rude, obnoxious, and unwilling to listen to what I had to stay. They were insistent upon getting money for a car that has been paid for through Chapter 13. The finance company and the this company failed to realize that this car was paid for under a Chapter 13 bankruptcy which has to be illegal harassing people for a matter that has been resolved for years.Desired Settlement: I am a student in my last semester of school and this experience upset me deeply. I plan on taking further legal action to the fullest extent of the law because this took away from valuable time I need to complete tasks for school. Time is critical for me and I have to use it wisely and don't have time to argue with a company who does not have their facts straight.

Business

Response:

March 4, 2014

Review: This company keeps contacting my work, and leaving messages for me at work. According to the FTC, they are not authorized to do so. I received a call from someone by the name of Amado, her phone number is [redacted] at extension [redacted]. That is the message I had to call her back.Do not call these numbers:[redacted]If I do receive another call from this company for any reason at all, I will report them to the FTC.I have started documenting all the calls, so any calls made after this date of 11/07/2015 will be documented and filed with my attorney.I will be suing you if this harassment continues.Desired Settlement: Do NOT contact me again. I will document every phone call and sue you per phone call made.

Business

Response:

November 20, 2015RevDex.com serving Northeast California3075

Beacon BlvdWest

Sacramento, CA 95691Re:

Mr. [redacted]Complaint ID: [redacted]RE: [redacted]Dear Revdex.com,Professional Bureau of Collections of Maryland,

Inc. (“PBCM”) is in receipt of your notice of a complaint from Mr. [redacted]. We

would like to thank you for bringing this matter to our attention. We value

customer feedback and strive to improve both as a company and representative

for our clients. While

attempting to speak with Mr. [redacted] at his place of employment, PBCM

representatives spoke with someone who knew Mr. [redacted]. At no time did PBCM representatives disclose

the nature of the phone call. Our

representatives left their name and phone number so that Mr. [redacted] could return

the call. At

Mr. [redacted]’s request, PBCM has ceased contact attempts and closed his account in

our office.Sincerely,[redacted]Quality

Assurance ManagerProfessional

Bureau of Collections of Maryland, Inc.[redacted]

Review: I have been getting calls from this company for a long time. Have repeatedly asked to be put on no call list as this is the wrong number , I am not the person they are looking for. Have been told rudely many times they will fix it or just hung up on before finished. The response is always the same when I contact the company, its not us, weve only been calling a little while,we will take care of it, etc ... I have no doubt in my mind the response will be one of these tired responses used many times in the past. It seems to be effective however... they still have an a+ rating with your company so Im probably wasting my time here too. Oh well. I feel terrible for anyone who actually owes money to one of this companys accts.Desired Settlement: I would like to hear back from someone in upper management. The people I have talked to have been rude so far calling me back minutes after getting off the phone with them and laughing in the latest instance. Their employees seem to be acting anyway they want.

Business

Response:

April 15, 2016 Revdex.com serving Northeast California 3075 Beacon Blvd West Sacramento, CA 95691-3462 Re: Mr. [redacted] Case #: [redacted] Dear Revdex.com, Professional Bureau of Collections of Maryland, Inc. (“PBCM”) is in receipt of your notice of a complaint from Mr. [redacted]. We would like to thank you for bringing this matter to our attention. We value customer feedback and strive to improve both as a company and representative for our clients. Mr. [redacted]’s phone number was in our system under 2 different accounts. We attempted to call this phone number 1 time on each account. Upon notification this was the wrong number, it was promptly removed on each account. Sincerely, [redacted] Quality Assurance Manager [redacted]

Review: I had agreed 210.14 be taken out of my checking account once a month . In September it was taken out twice . I called and sent an email showing it being taken out 2 times and got the run around. I never authorized this.Desired Settlement: Quit calling me and send it to another collection

Business

Response:

December 21, 2016 Revdex.com serving Northeast California[redacted]Re: Ms. [redacted]Complaint ID: [redacted] RE: [redacted] Dear Revdex.com, Professional Bureau of Collections of Maryland, Inc. (“PBCM”) is in receipt of your notice of a complaint from Ms. [redacted]. We would like to thank you for bringing this matter to our attention. We value customer feedback and strive to improve both as a company and representative for our clients. According to our records, the arrangement was mutually agreed upon. However, in an effort to address Ms. [redacted]’ concerns we are taking the proper steps to refund her money for the payment in question.PBCM is happy to continue working with Ms. [redacted] on a mutually agreed upon payment arrangement.Sincerely,[redacted]Quality Assurance ManagerProfessional Bureau of Collections of Maryland, Inc.[redacted]Phone [redacted]

Business

Response:

December 21, 2016 Revdex.com serving Northeast California[redacted]Re: Ms. [redacted]Complaint ID: [redacted] RE: [redacted] Dear Revdex.com, Professional Bureau of Collections of Maryland, Inc. (“PBCM”) is in receipt of your notice of a complaint from Ms. [redacted]. We would like to thank you for bringing this matter to our attention. We value customer feedback and strive to improve both as a company and representative for our clients. According to our records, the arrangement was mutually agreed upon. However, in an effort to address Ms. [redacted]’ concerns we are taking the proper steps to refund her money for the payment in question.PBCM is happy to continue working with Ms. [redacted] on a mutually agreed upon payment arrangement.Sincerely,[redacted]Quality Assurance ManagerProfessional Bureau of Collections of Maryland, Inc.[redacted]Phone [redacted]

Review: I continue to get phone calls in regards to a debt that I paid off back on 2/28/2014. The company I paid to settle sent a confirmation email that the account was closed and clear. Today I received a call from Professional Buerau of Collections at my place of business, the person calling me identified herself and her reason for the call. I immediately explained it was paid and they cannot call my work. She wouldn't let me even speak. I ended the call and sent a cease and desist letter to them.Desired Settlement: The calls need to stop.

Business

Response:

October 3, 2014

Revdex.com of Northeast California

3075 Beacon Blvd

West Sacramento, CA 95691

Re: Ms. [redacted]

Case #: [redacted]

Dear Revdex.com,

Professional Bureau of Collections of Maryland, Inc. (“PBCM”) is in receipt of your letter regarding Ms. [redacted].

Ms. [redacted]’s account was placed in our office in June, 2014. Our representative spoke with her on Setptember 19, 2014. Ms. [redacted] requested not to be called at work. Our representative promptly removed her work number.

PBCM immediately complied with Ms. [redacted]’s request for cease and desist. The account was returned back to our client. Further communication should be directed to our client.

Sincerely,

Quality Assurance Manager

Professional Bureau of Collections of [redacted] Phone ###-###-####

Review: I was contacted by Profession Bureau of Collections while my internship and I wasn't even the correct person they were trying to contact. This is VERY embarrassing. The scary part is, I am in no affiliated with this company publicly so I am not sure how this company associated me with my internship and knew when when I would be there. If they choose to contact someone at their place of business, they need to be 100% certain they are contacting the correct person. This is company acted unethically and needs to operate with better business practices.Desired Settlement: Professional Bureau of Collections of Maryland should show some professionalism by doing more research on the person they are trying to contact.

Consumer

Response:

Consumer states: The company has not contacted me since filing the complaint.

Review: This is my formal complaint regarding PBC Corp & [redacted], an employee of the company.

[redacted] called me and my husband regarding a bill that had been

placed with their company.

I

and my husband both had spoken w/[redacted]. My complaint is as follows:

1.Harassment[redacted] called even though there had been a payment arrangement made. [redacted] advised

her

supervisor told her to call us.

2. [redacted] called my husband [redacted]'s cell phone even though she was instructed to

NOT call it again. [redacted] said she

called [redacted] because she needed to leave a message for me. [redacted] had my cell phone

number on file.

3. Every

time I spoke to [redacted] I asked her to "VAL/DATE THE DEBT". [redacted]

would say ok, then on the last call she

made to me I again asked her to validate the debt and [redacted]'s reply to me was

"WHATS THAT?".

Please take this complaint seriously. I believe this company, PBC

Corp, is not on the up & up.

Desired Settlement: Validation of the debt, or stop harassing us. Discipline the employee.

Business

Response:

February 11, 2014

Review: I was contacted by this company a few years back and have been making monthly payments on the bill in which was owed. I have on numerous occasions tried calling them to mail me a detailed statement summary of my payments and balances due on the credit card bill. They have never responded to any of my communications, be it email, phone call or mailed letter. The past few months the payments I have sent have been returned back to me. My bank informed me the routing and bank account are INVALID and that is why my payments are being refused. I tried calling their phone numbers and I get their voice mail is full and they cannot take any calls. This is a big problem for if payments are being made with no communications or statements of payments received this shows to be a fraudulent company.Desired Settlement: I would like this account to be removed from my credit bureaus immediately as paid in full.

Business

Response:

[redacted]

RE: [redacted]

Dear Revdex.com,

Professional Bureau of Collections of Maryland, Inc. (“PBCM”) is in receipt of your notice of a complaint from Ms. [redacted].

We would like to thank you for bringing this matter to our attention. We value customer feedback and strive to improve both as a company and representative for our clients.

The last record we show of Ms. [redacted] calling our office was in March of 2014. The only email we received from Ms. [redacted] was promptly responded to it the same day it was received. This account has closed out of our office and returned to our client. If Ms. [redacted] would like to know the balance that was placed in our office and the remaining balance when it left our office she is welcome to call during normal business hours: Monday - Thursday 7:00am to 7:00pm PST, Friday 7:00am to 4:00pm PST and Saturday 7:00am – 11:00am PST.

Sincerely,

Review: I am being harassed at my work place by these people. They are trying to collect money I do not owe them. I have been written up at work for these personal calls and will like them to stop. I ask for them to stop contacting me after I have been told it will, a different person calls from the company.Desired Settlement: I will like for this business to stop contacting me. Period.

Business

Response:

Professional Bureau of Collections of Maryland, Inc. (“PBCM”) is in receipt of your notice of a complaint from [redacted]. We would like to thank you for bringing this matter to our attention. We value customer feedback and strive to improve both as a company and representative for our clients. Upon notification [redacted] did not want or was not allowed calls at work, her work number was promptly removed from our system. Additionally, PBCM has ceased contact with [redacted] all together and her account has been cancelled in our office and will be returned to our client. Sincerely, [redacted] Quality Assurance Manager

Review: Was contacted by PBCM in sept about a loan they had bought out. We made payment arrangements for which I upheld my end. They started calling myself and my Ex wife demanding full payment. I explained I wasn't able to do that and they told me I needed to get a loan or find a way to do it. This is not possible for me. I was struggling as is to make the payments but I am willing to continue those.Desired Settlement: Would like them to continue to take they payments as they were and would also ask that they cease contact with my ex wife. she is no longer tied to any of what is going on.

Business

Response:

February 2, 2016 Revdex.com of [redacted] 3075 Beacon Blvd West Sacramento, CA 95691-3462 Re: Mr. [redacted] Case #: [redacted] Dear Revdex.com, Professional Bureau of Collections of Maryland, Inc. (“PBCM”) is in receipt of your notice of a complaint from Mr. [redacted] We would like to thank you for bringing this matter to our attention. We value customer feedback and strive to improve both as a company and representative for our clients. When we initially spoke to Mr. [redacted] we set up a mutually agreed upon temporary payment arrangement. Later on, we contacted Mr. [redacted] and Ms. [redacted] to seek resolution on the remaining balance owed. We recently entered into another mutually agreed upon temporary payment arrangement with Mr. [redacted] and will be contacting them at the end of the arrangement to negotiate the remaining balance. We cannot guarantee Ms. [redacted] won’t be contacted as she is also liable for this debt. Sincerely, [redacted] Quality Assurance Manager Professional Bureau of Collections of Maryland, Inc. [redacted]

Review: My name is [redacted] and I am writing this letter of dispute in reference to my GECRB/SAMS Discover Card account. Your office has assigned it account number [redacted]. You indicate that there is an outstanding balance of 43075.44 which includes late fees and interest. According to [redacted], supervisor, whom I spoke with on May 21, 2013, the account was received in his office for collections on January 29, 2014. To be clear, I am NOT disputing the fact that I have an outstanding balance on my Sams Discover card, which is closer to a total of $2,000, without accrued interest and late fees, rather I am disputing the fact regarding the entire process of how it came to be turned over to a collection agency. Outlined below is a synopsis of events. On June 7, 2013, upon selling my home, and in anticipation of moving to a new residence, I notified all my creditors, to include Sams Club, of my new address. I subsequently received written documentation from GECRB/ Sams Club which in part, :Thank you for notifying us of your recent address change on your account. We have reviewed your request and have updated our records". -Point #1-- If I was trying to avoid paying a debt, why would I have provided a new address for Sams Club to send my bills to? When I called your office , I initially spoke with Ms. [redacted]. When she viewed my records she indicated that not only was my address on file not correct, but the telephone number that I verbally stated for her was not on file. The telephone number she had belonged to the old address of : [redacted] . -Point #2 -- Since I provided both the current address and telephone number PRIOR to the June 2013 move, and received written verification of same from GECRB/Sames,how can I possibly be held responsible for the ineptitude of an employee at either your organization or the reporting organization (GECRB/Sams)? Both my personal records and my credit report reflect that no payments were made to GECRB.Sames after June of 2013 move. I will attest to the fact that I received no bills. no late notices, no certified letters, and no documentation form either GECRB/Sams or PPC Collection Agency. Absolutely every other creditor I have sent me a bill without interruption and I continued to pay on all accounts on a monthly basis. I was not hiding, I was not hard to find. -Point #3 --Quite simply put, I cannot pay a but that I do not receive. At this juncture, you may be wondering why I did not question the absence of a Sams Discover Card bill, and that would be a valid question under normal circumstances. I, however, have been diagnosed with Post Concussion Syndrome, from a significant head/neck injury which occurred in May of 2012. Although there are numerous symptoms associated with this diagnosis, the one pertinent to this case is a complete lack of short term memory. I have enclosed both my medical diagnosis as well as a list of symptoms which are experienced with this syndrome. - Point #4-- My medical issue involving the post concussion Syndrome, prevented me from recalling that I was not receiving a Sams Discover Card bill. I would truly be dismayed to think that I am being discriminated against due to a medical disability, a violation of the Americans with disabilities Act. I find incredulous in today's age of technology, that neither GECRB.Sams nor PPC Collection Agency was able to contact me using my current purchasing (on an approximate weekly basis) at Sam's Club. How was I able to "swipe" the same card (Sams Discover) on a continual basis at my local Sams Club store, that had been "closed" and reported as "Derogatory"; Collection/chargeoff? - I have used my Sams Discover card for 11 months since the last payment. That action alone should have triggered GECRB to decline the card, at which time I would have begun making phone calls to inquire about the declination and straighten the matter out before it ever got to this point. The devastating impact that this derogatory entry on my credit score has had, is that both of my daughters have been denied loans, with me as the cosigner, to continue their college education. An act that, as evidenced by the synopsis outlined above,is offensive to my sensibilities and totally unfair to two hardworking young ladies who are pursuing their higher education. Are view of my overall credit history will clearly indicate that I pay my bill in a timely manner and to suggest other wise is a falsehood.Desired Settlement: I am respectfully requesting, as a resolution, that this "Derogatory" status be immediately removed from my credit report. Furthermore, I am requesting that any and all accrued interest from June 1, 2013, which was the date of the last payment, to the present, be eliminated, as well as any late fees that have been attached. Upon accomplishing ALL of this, I will be more than happy to resume payment of my Sams Discover Card bill that is mailed to the correct address previously provided in June 2013.

Business

Response:

July 8, 2014 Revdex.com Northeast California 3075 Beacon Blvd. West Sacramento, CA 95691 Re: Ms. [redacted] Case #: [redacted] Dear Revdex.com, Professional Bureau of Collections of Maryland, Inc. (“PBCM”) is in receipt of your notice of a complaint from Ms. [redacted]. PBCM has closed this account back to our client as a dispute. We have also forwarded the information from Ms. [redacted] to them. All correspondences should be directed to them. Sincerely, [redacted] Quality Assurance Manager Professional Bureau of Collections of Maryland, Inc.[redacted]