The client's remarks are accurate Their information was supposed to be marked as "DNR" (do not resell) but the account as missed This is a manual process and unfortunately in this situation was not completed properly.I can assure you that this process has now been completed, since I have completed it myself and have physically remove the contact information from out database The product has been returned and the account has been closed (and removed)
This issue has been resolved; RA# has been sent to the customer and no restocking fee has been charged The customer has been removed from our call list.The pens were a pen, not for a dozen It is unfortunate, but there was misunderstanding on the price of the pens.If there is anything else we can do please let us know.Thanks***
The client's remarks are accurate Their information was supposed to be marked as "DNR" (do not resell) but the account as missed This is a manual process and unfortunately in this situation was not completed properly.I can assure you that this process has now been completed, since I have completed it myself and have physically remove the contact information from out database The product has been returned and the account has been closed (and removed)
This issue has been resolved; RA# has been sent to the customer and no restocking fee has been charged The customer has been removed from our call list.The pens were a pen, not for a dozen It is unfortunate, but there was misunderstanding on the price of the pens.If there is anything else we can do please let us know.Thanks***