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Address: 20125 Auger Ave, Hamel, Minnesota, United States, 55340-9392
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Initial Business Response / [redacted] (1000, 8, 2014/10/20) */ I am writing on behalf of [redacted] in response to the complaint we've receivedAs of 10/14/14, the façade of the home has been re-painted and the problem has been resolved I'd like to fill you in on the history of this complaint from our perspectiveWe were hired by Lennar in to paint the façade of the [redacted] 's home where some siding shakes had been replacedThis home had originally been painted the year it closed (in 2006)It is difficult to obtain paint color information on a home that oldI did considerable research and found a color conversion chart for matching Alside Siding colors to Sherwin [redacted] paint colors(For this home it is Alside Slate = Sherwin [redacted] Pavestone)No one informed us that the homeowners had a can of the original paint with the exact formula on itObviously this would have helpedAfter painting this last year, we were informed by the homeowner that we made a "mistake" and the color was, in their words, "wrong"At that point they told us that they had that original canAttached is a picture of their original paint can held up against the new paint that we did last year that they were unhappy withAlso is a picture of the home after we painted it last fall showing the front façade with a view of the siding (a non-painted product)We discussed the homeowners complaint with Lennar at that time and they said we had to repaint itWe discussed this with the homeowner but it was too cold to repaint it thenThen this spring, we had unusual cold and rain, but had hoped to try to schedule this in JulyWe admit that we did have difficulty getting a painting crew lined up, as painters are in now in short supplyAdditionally, we didn't hurry to complete this project, as we felt it was an unreasonable demandWe feel that the color-match we did last fall did not warrant repainting and for the age of the home, the paint color was very very very close to the color of the siding As I stated at the beginning, the home has now been repaintedPlease let me know if you have any questions [redacted] Pro Drywall & Painting, Inc XXXXX Auger Avenue, Corcoran MN XXXXX XXX-XXX-XXXX [redacted] ; [redacted] @prodrywall.com From: Pro Repair & Maintenance (mailto: [redacted] @prodrywall.com) Sent: Wednesday, October 16, XXXX X:XX PM To: Lennar Subject: XXXXX Lake Forest Drive Hello [redacted] and I met with [redacted] and [redacted] at their home at XXXXX Lake Forest DriveAttached are photos They have a beautiful home We used the correct color according to the conversion chart for matching Alside Siding colors to Sherwin [redacted] paint colors, which for this home is Alside Slate = Sherwin [redacted] SWPavestone The Pavestone color we put on the front of the home is very close match to the siding color on the side of the homeBoth [redacted] and I, and [redacted] who had been there a week ago, and the painters, all agree that it is very very goodSee attached The homeowner did have a can of the original paint that was used, which they never told anyone that they hadWe held this can of paint up next to the newly painted siding, showing a very close matchSee attached The homeowner said that they wanted it to be a grayer shade like it was originally; they think it is too beigy; and that it was really the principle of the thing - they are just frustrated with this whole thing, and are subsequently being very pickyThe color is a very subtle difference from what they were expecting We can repaint the front of the home, per the formula they have now provided us, but it will be another $ Please let us know how you want to proceed [redacted] Thorsen [redacted] Pro Repair & Maintenance Pro Drywall & Painting, Inc XXXXX Auger Avenue Corcoran, MN XXXXX XXX-XXX-XXXXdirect XXX-XXX-XXXXfax [redacted] @prodrywall.com [redacted]