Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
Thank you for allowing Pro-Aqua North America an opportunity to address this customer's concerns regarding the Vivenso Cleaning system he purchased from an authorized, independent distributorship of Pro-Aqua productsHis contract is with an authorized, independent distributor, and as such, any issue with that contract would have to be personally handled with his independent distributor, MrV***. The Company manufactures high quality cleaning systems, which it sells to independently owned and operated businesses or “distributorships.” These distributorships then sell the cleaning systems to consumer end-users via in-home demonstrations As such, the Company’s relationship with the distributorships is that of vendor/vendee. Despite this vendor/vendee relationship, the Company takes complaints seriouslyWe can show that the phone number for MrV***'s business, as shown on the Revdex.com website, is ***-*** We hope that this can help the customer find a satisfactory resolution
Thanks,
Marcia G***
Pro-Aqua North America
Complaint: [redacted]I am rejecting this response because:I have been out of the state for 6 weeks, I told the salesman that I would call him when I got home. I just got home this evening and am looking for his numberSincerely,[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
The salesman in the Salem distribution center, personally delivered the Vacuum last week
Thank you for allowing Pro-Aqua North America an opportunity to address this customer's concerns regarding the Vivenso Cleaning system he purchased from an authorized, independent distributorship of Pro-Aqua productsHis contract is with an authorized, independent distributor, and as such, any issue with that contract would have to be personally handled with his independent distributor, MrV***. The Company manufactures high quality cleaning systems, which it sells to independently owned and operated businesses or “distributorships.” These distributorships then sell the cleaning systems to consumer end-users via in-home demonstrations As such, the Company’s relationship with the distributorships is that of vendor/vendee. Despite this vendor/vendee relationship, the Company takes complaints seriouslyWe can show that the phone number for MrV***'s business, as shown on the Revdex.com website, is ***-*** We hope that this can help the customer find a satisfactory resolution
Thanks,
Marcia G***
Pro-Aqua North America
Complaint: [redacted]I am rejecting this response because:I have been out of the state for 6 weeks, I told the salesman that I would call him when I got home. I just got home this evening and am looking for his numberSincerely,[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]