Pro 40 Minute Cleaners

To whom it may concern: On 10/28/2016 Mrs. [redacted] brought their 2004 Chevrolet trailblazer into our shop because the shifter would not move.  After checking the vehicle, it was determined that switch in the center console was gummed up with dirt, dust, and other material that accumulates...

over time.  After taking part of the center console apart, which is located inside the vehicle, and cleaning everything seemed to be working properly.  Apparently after the customer made it to Arkansas, which is approximately 1,100 miles away from our location, they experienced problems again.  They contacted our facility at which time we informed them that without having a proper diagnostic from another shop or mechanic, there was no way for us to know if it was the same problem or not.  They also never requested a refund, or any options for us to correct the situation, they instead just decided to file a complaint with the Revdex.com.  If it were the shifter linkage on the transmission that had come detached, that is a totally separate issue from the repairs we performed.  Without knowing exactly what happened, there is no way for us to know what failed and if it was related to the work we did.  In conclusion, without a proper diagnosis to tell us exactly what happened, we have no way of knowing if it was related to what we had done.  We do stand by our work, but we were not given the opportunity.  The bottom line is that when the vehicle came into our shop, the button for the shifter would not release and when the vehicle left, it would release.  If the shifter linkage became detached, that is a mechanical failure and the work we performed was more of an electrical issue. If there is any more information needed, please feel free to contact us.