Prive' Valet

I am in receipt of the complaint from Mr. [redacted], and am able to provide the following information which I hope will lead to its resolution.There were three items on Mr. [redacted]'s repair order; the first dealt with a 'thumping noise' that he was experiencing whenever the vehicle turned to the right, and...

this was the line item that attracted the fee for the diagnostic work involved.The second item was the correct installation of the left front floor mat, for which no charge was made.The third was the Multipoint Inspection, which includes a thorough check of the vehicle for service and other items that might need attention. This inspection is made without charge to the customer, and you will note that Mr. [redacted] was not charged for checking the brakes and other components. We did find that his brakes were in need of work and provided him with an estimate accordingly. Mr. [redacted] declined to have the work completed by us.Please do not hesitate to contact me if I can be of further assistance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This response did not resolve my issue. We were told by the mechanic the brakes needed further inspection. My husband was waiting to see what we had to do to leave the car when he was given a bill for the 65 dollars, and told the only thing they would do was replace our brakes. He was told they were going charge us 300 dollars for it since they were too worn to be covered under the bumper to bumper warranty. Even though we were recently there for inspection, and nothing was noted on the brakes.  We only took our car to another mechanic to change the brakes, so we didn't have to pay so much money for it. I immediately called the Toyota company to file a complaint. I received two emails stating someone would get in contact with us about the brake issue (brakes locking up on their own), and NEVER received a phone call to get the car repaired. Hence filing with the Revdex.com. There is something seriously wrong with this vehicle. It has almost caused us to be in multiple car accidents. The issue needs repaired, and Univeristy Motors needs to repair the issue since they sold us a faulty vehicle. Again, I am asking for 65 dollars for the original bill and 150 dollars we spent to get the brakes replaced (since it should have been covered under the warranty) to be refunded, and the issue to be repaired. If it cannot be repaired, then I want a new vehicle. 
Regards,
[redacted]

I am in receipt of your further communication from Ms. [redacted]. If there is still an issue with the brakes following the servicing by her own mechanic, it is important that she visit our service department so that we can inspect the brakes and any other work performed to ensure that everything is operating correctly. I will contact Ms. [redacted] so that we can do this at her earliest convenience. I have refunded the $65 charge as agreed in my previous response. The brake servicing itself is not covered by warranty, since the manufacturer regards this as a 'wear' item. Again, please do not hesitate to contact me if I can help further.

Thank you for sending me the information regarding Ms. [redacted]'s experience with our service department.I have spoken with everyone concerned, who did remember our customer. When advised that the brakes should be renewed, Ms. [redacted] elected to take the vehicle to another technician. Accordingly we...

charged for the work performed (this amount would have been included in the brake work had we been authorized to replace the parts at that point.While we believe the bill to have been fair, we will, as a measure of good will, refund this to Ms. [redacted], since she derived no real benefit from our labor.To the question of the oil filter, there is a special tool for the correct fitting and removal of this part, and we will happily take care of this should she visit the dealership.Please do not hesitate to contact me if I can be of further assistance.