Complaint: ***
I am rejecting this response because:my pool service asked pristine if can do this job by May Yes..so I signed & agreed to pay per contact.pristine does not accept credit cards.*** *** was upset that I didn't have a check that day & said
then we'll delay start date a day!what a joke.he hurriedly chose straw as color but not set in stoneTook color chart home & returned next day w check & Rosemary as coping color.confirmed w office girl & another guy.wrote on contractIn regards to moI gave $ a moin advance to get supplies yet u failed to do this or I would have had double bullnose coping edge to match surrounding patio & rock edge hot tub per contract!instead of getting a phone call from Don saying delays because supplier is out of rock edge & is it ok to pour the double bullnose on hottub to match pool coping so I said SURE...DOUBLE BULLNOSE hot tub edge fine.BUT they poured a single edge form (on both edges)that is something I've never seen & doesn't match anything.bottom line I fired pristine.paid another company to clean up your work.u didn't sand or seal.nor did u have deck ground properly prepared for concrete.a blessing I fired pristine because ground was in unlevel w no rebarYes,my neighbors know about pristine's unprofessional work & will not use their service.hopefully others see this & will not pay u or any other services until work is correctly completed.also red flag when no credit cards accepted
Sincerely,
*** ***-***
***See Attached***
Complaint: ***
I am rejecting this response because:my pool service asked pristine if can do this job by May Yes..so I signed & agreed to pay per contact.pristine does not accept credit cards.*** *** was upset that I didn't have a check that day & said
then we'll delay start date a day!what a joke.he hurriedly chose straw as color but not set in stoneTook color chart home & returned next day w check & Rosemary as coping color.confirmed w office girl & another guy.wrote on contractIn regards to moI gave $ a moin advance to get supplies yet u failed to do this or I would have had double bullnose coping edge to match surrounding patio & rock edge hot tub per contract!instead of getting a phone call from Don saying delays because supplier is out of rock edge & is it ok to pour the double bullnose on hottub to match pool coping so I said SURE...DOUBLE BULLNOSE hot tub edge fine.BUT they poured a single edge form (on both edges)that is something I've never seen & doesn't match anything.bottom line I fired pristine.paid another company to clean up your work.u didn't sand or seal.nor did u have deck ground properly prepared for concrete.a blessing I fired pristine because ground was in unlevel w no rebarYes,my neighbors know about pristine's unprofessional work & will not use their service.hopefully others see this & will not pay u or any other services until work is correctly completed.also red flag when no credit cards accepted
Sincerely,
*** ***-***
[redacted]See Attached[redacted]